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IKEA Retail Stores

IKEA Retail Stores

NSW, Rhodes, NSW, Tempe, VIC, Richmond, etc...
1.8 from 650 reviews

Reviews

1.8

650 reviews
5
(68)
4
(39)
3
(22)
2
(74)
1
(447)
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Delivery....

published

I have bought two couches, have paid for delivery, was told it would be on 20/5/2020, have not received goods as yet it is now the 3/6/20. I have tried ringing customer service and my arm has fallen off from holding phone for so long. Do not expect ontime delivery from Ikea at the moment, and do not expect to speak to a real person in a hurry either. I am so disappointed with Ikea.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
O.M.

O.M.Peel, WA

  • 2 reviews

Very pleased.

published

Having searched the internet for a cabinet to fit a very narrow space next to our vanity, the Ikea Helmer metal cabinet with 6 drawers is perfect. Being a female senior the flat pack was a little heavy to place on the trolley but I managed. However, it was easy to assemble, the drawers slide well, it fits perfectly and looks good. I'm very pleased!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationInnaloo, Wa
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Alan

AlanPerth, WA

No idea

published

Wasted two trips to buy a bed, went to buy a bed didn’t have,said you could buy on line went home to buy on line and web site says you have to go in store to buy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationInnaloo
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Jasna

Jasna

  • 2 reviews

Card payment only DISAPPOINTMENT

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Jimmy

JimmyMetropolitan Adelaide, SA

  • 9 reviews

Exceptional Customer service

published

Amazing staff at outside collection point,so impressed with the girls at point of contact and can't say enough how helpful the staff were, in these covid 19 times these staff members are making the best of it ,ill be back IKEA great job,great staff,looking forward to coming back.They even were collecting rubbish and trolleys between customer service.
Keep up the good work Adelaide staff.

Lauren

Lauren

  • 2 reviews

Don’t waste your time with buy back offer

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationInnaloo
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Arun Kumar

Arun KumarGreater Melbourne (Outer), VIC

  • 2 reviews

Perfect place to buy

published

Assembling the stuffs are easy and the manual helps us a lot.
Great collections of things to buy for a new home.
Guys in the store are helpful and knowledgable as they can help with finding the things from the warehouse even.

Customer Service
Product Quality
Shelly

ShellyGreater Melbourne (Inner), VIC

  • 8 reviews

Best value

published

Going to ikea is a whole experience, the meatballs; the endless assortment of furniture and other items. Good quality and well priced items. Bought my desk from ikea, it's very good and has lasted a while.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
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andrewkadfp

andrewkadfpSouth East Queensland, QLD

  • 21 reviews

Another great Ikea kitchen

published

Built our 3rd Ikea kitchen from scratch.
A few new ideas and drawer parts now av available.
Everything fitted well and works.
Not a fan of the flimsy cabinet backs or benchtop bars but just designed around them.
Saved thousands $$ too

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationnorthlakes
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Eleni

EleniSydney, NSW

  • 2 reviews

Ordered online. Items unavailable. No contact

published

Ordered several items online for click and collect. Not notified about an item that I paid for that was unavailable at pick up time. Ikea should have contacted us about this! I live too far to drive back! Not happy. Now waiting half an hour on phone to sort it out

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRhodes
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Tom

TomGreater Melbourne (Metropolitan), VIC

This Store is a Disgrace and Risk to shoppers

published

we attended this store yesterday afternoon and there was NO regard for shoppers health with respect to COVID19,social distancing and enforcement by security on site.
We questioned Staff and security who simply shrugged their shoulders as if COVID19 did not even exist,,it was business as ususal as far as they were concerned with people anywhere adn everywhere in teh store,walking in every direction with prams,trolleys,children as if it was a social outing.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale,Vic
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Narayana Murty

Narayana MurtySydney, NSW

  • 2 reviews

Bed Frame, Mattress

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationIkea Marsden Park
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pdm17

pdm17AU

  • 16 reviews
  • 1 like

A Screw Loose

published

Opened box containing frame to put together, 6 screws missing, the box has a hole in it with loose items inside,see photo. Also brackets missing to hang picture. I don’t want to go back to change, no one there to help on day of purchase and getting in and out of the Tempe store was a nightmare...oh fairly easy to assemble but hope it stays together, and bunnings has bracket

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTempe
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Eloise20

Eloise20Queensland

  • 12 reviews

Ikea can't refuse your cash, legally!

published

At the time I wasn't aware of this official statement from Australia Mint but had I knew it would've changed the outcome. I totally wasted my time, petrol and energy going there with my cash. Unfortunately you can't post anything on their facebook page or contact a person because everything is online, right! But here is the proof:
https://www.ramint.gov.au/news-media/news/cash-usage-regarding-covid-19
Wish I could make this public - to shame their attitude. Businesses CAN NOT refuse your cash - print this page and let them call their manager.

Product Quality
Product Appearance Not as advertised
Kirsty

KirstyPerth, WA

  • 3 reviews

Refund was pain free and quick

published

Had lost my receipt for some brackets I purchased for the windows. The service attendant was pleasant and offered a store credit. It was quick easy and satisfying. Love ikea!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPerth WA
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Furniture Shops

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Marinette

MarinetteSouth East Queensland, QLD

One of my Favourite Stores of all Time

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
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Terrible Kitchen Quality and Warranty

published

Within 3 years of having a new ikea kitchen our cabinets have begun to flake like wheetbix and the sink has chipped around the edges. Warranty replacement was requested and rejected due to "excess water in the kitchen" Last time i checked we never had a flood inside the house and of course we mop but we dont swim in the bloody water. Terrible service avoid buying a kitchen from these clowns full stop

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationIkea Tempe
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Terrible customer service and faulty product

published

Purchased set of drawers via click and collect. Drawer runners were made of cheap plastic and faulty (would not sit flat). Took the item back to North Lakes. Staff offered a refund card, what they did not explain is that it cannot be used for online purchases, or even click and collect. Called Customer Service and after waiting for an answer for 20 minutes, they confirmed the refund card cannot be used for click and collect/ delivery. This was not explained at time of item return. Very misleading and disappointed with the lack of transparency.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNorth Lakes QLD
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Click and collect - don’t do it

published

Very bad click and collect service. Did this twice, first time booked the time in, but waited 50 mins. Guys where very disorganized. Second time received a text confirming order ready to pick up that day. Called in to check it was and they said yes, so went in. I’m still waiting in my car now after 45 mins. Called from the car from car bay twice now- still no sign. Seriously. I don’t understand what’s so hard?? Not worth the hassle dealing with them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRhodes
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Ammenz

AmmenzPeel, WA

  • 6 reviews

Missing a box from order for a Month

published

Ordered several different big furniture items. Delivery guys ask to sign without giving time to check the order and then took off. I realized too late that the sofa was supposed to be in 3 separate boxes and they only delivered 2. Despite several e-mails exchanged with customer support I'm still missing that box after a month. They say the item was out of stock and they would contact me when back in stock, all excuses because checking online gives the item in stock and I still haven't heard from them.
If it wasn't for the customer support, stock problems and delivery process this would be a 5 star reviews, because the furniture is good value for money and not too hard to put together.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPerth, WA
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Questions & Answers

Hayatullah G.

Hayatullah G.asked

WA, Perth

are you open on good friday (tomorrow)

No answers
Lady

Ladyasked

NSW, Rhodes

if i organise to return assembled item, how long does it take for it to be picked up and how do i arrange for full refund?

1 answer
Fired Up
Fired Up

Obviously only IKEA can answer

Eloise20

Eloise20asked

QLD, Logan

We have been to Ikea Logan 3 times over the past 5 weeks and on every occasion we found their bathrooms unclean (both the parents and adult bathrooms) also with no paper towels available. The overall impression was that bathrooms haven't seen a cleaner in a long time or the cleaner lacks attention to detail. One would expect it to be immaculate upon arriving just after opening hours. Comparing bathrooms from shopping centres, Ikea disappoints.

1 answer
Fired Up
Fired Up

But this is not a question :(

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