IKEA Retail Stores

I was very disappointed with a service member in the children’s department on Monday. I wanted one of the chimpanzee plushies and the only 2 you had left was on display, I asked the service member to please get one down for me and she said “sorry we too busy today so I can’t do that for you, come back when we have more stock” I love an hour away,… Read more

she was not busy when I asked her, but she did seem like I was bothering her. Very disappointed in the lack of service.

Products are great but service nice but not enough staff to deal with customers. Huge line up and wait time to go through customer service Checkout. Also buying food products is self serve will not be doing that again ever. I saw people in front of me not putting items through no one was checking so I assume a lot gets stolen. I won't be back. Show details

Have been looking for a couple of small armchairs, found them at Ikea. First time I have shopped there, a very different experience. Found what I wanted, but they were out of stock. Phoned their contact number in Sydney and the helpful girl… Read more

arranged to send an email when they were back in store at North Lakes. Received the email yesterday, under a week from enquiring, went to the store, and with the help of staff found where the flatpacks of the chairs were, loaded up a trolley, went to check out, paid. All done. Very happy with the experience and products, 2 Poang armchairs.

I ordered and paid for two Ikea built-in wardrobes, their delivery and installation. The flat packs were delivered about a week later on the agreed date. Installation was due to take place about 10 days after that. I received a call from an… Read more

installer on the date before the agreed installation date - he was a subcontractor to Installezi, a company to which Ikea gives its installation work. He and I agreed he would attend the premises for the installation at 8am the following morning and I took a day off work. By 11.30am he had not arrived so I called him and he told me that was going to do the installation that morning but Installezi had directed the job to another subcontractor overnight. I spoke to that person and he said that he could attend at 1pm and told me the installation would take between 6-7 hours (7-8pm at night) I told him that I could not be available after 4pm and the installation could not go ahead. I was extremely annoyed that Installezi had changed arrangements and had not considered my circumstances. Anyway after back and forward with Installezi, we agreed the following Monday morning for the installation to take place. The installer arrived in a timely way and installed the robes only to find that Ikea had not included any of the hinges for the 8 doors and several other components. I contacted Installezi who advised that they would inform Ikea about the missing pieces and I should expect a call from Ikea customer service, to verify the missing pieces. I received a call from Ikea and they said that they could post me the outstanding parts and would book an installer to complete the work on the Thursday. I explained that the parts were unlikely to reach me in time, so I would go to the Ikea store at Temple and personally collect them and take them to the installation site, for installation on the Thursday. They told me that they had an early opening click and collect facility, so on the following day I arrived at the Tempe Ikea early to collect the parts, only to find that they had failed to include some of them. I had to wait around for 1.5 hours for the store to open and collect the correct parts. Today, the date given to me by Ikea, I was again at the installation site and no installer arrived as had been agreed. Trying to speak to somebody at Ikea is an extremely frustrating exercise and you have to attend in person. The incompetence of Installezi and Ikea is astounding. They have had full payment for the robes, delivery and installation for more than a month and I am still waiting to find out when it will be completed. I will never use the services of Ikea again. I would only recommend them if you have plenty of time to run around and follow them up for the services you have already paid for.

I had the most amazing responsive service from IKEA. A few years ago I purchased a beautiful kitchen from IKEA, the whole kitchen including benchtops, sink, taps, dishwasher, cupboards, pantry, just gorgeous and quality workmanship. Last week the kitchen tap broke, still under warranty which is incredible. I rung IKEA Richmond and spoke to a… Read more

lovely young man in kitchen dept, Jack. He was so attentive, I sent him a video of the tap with water leaking. He straight away agreed it was faulty and arranged for a new tap, it arrived within days. I arranged a plumber, paid for it to be installed. Sent my paid invoice to IKEA so they could see it had been done. Tonight IKEA contacted me and refunded me the plumbers amount! I am so very grateful, no other store I have come across stand by their products like IKEA have done and with such courtesy for the customer. I am just so very grateful for the kindness and brilliant service to customers, I love IKEA, I have not been paid for this review, I am writing this so others know IKEA is reputable and look after customers.

I had an absolutely fantastic experience with IKEA Inaloo, went to the returns desk as one of the dowels went through the side of the cabinet, they replaced it with no fuss at all, just bought me a replacement panel and some spare parts and I was on my way............... THANKYOU IKEA for all your help, we will definitely be back soon. Show details

The "As Is" area is a treasure trove. Less than a third of the price, including delivery costs, and it's already assembled (possibly imperfectly). You also are saving things from landfill. (Normally I shop second-hand furniture, for Mother Earth's sake.) Lisa Dylan Simin and the bloke staffing the As Is area on the day I visited were all fabulous.… Read more

in helping me understand the process, that it wasn't monstrously heavy, and organising delivery the next day. If Ikea committed to recycling all the flat pack it sells, I would never shop anywhere else. I dropped in after doing some charity work nearby. Normally it overwhelms me; it did this time too. The bonus was at the end of my visit. I'm really happy with the purchase. My only criticism is that the meatball sandwich was underwhelming. As a bit of a banner product for this Swedish company - this sandwich was more of an oopsie let's take a whack at it. It was a miss.

I purchased a rug from IKEA that has worn and looks terrible after less than 12 months. I wrote an and submitted a review of the rug as feedback and to help other consumers. IKEA has not published this review. This leads me to question the legitimacy of reviews on their website. If published reviews are being cherry picked then this is… Read more

misleading to consumers. I won’t shop there again as I’ve lost confidence in their products and the legitimacy of their website product reviews.

HORRIFIC shopping experience. Wouldn't recommend to my worst enemies. First and definitely the LAST time I buy anything from IKEA. Received a sofa bed with a MANUFACTURING DEFECT and the only one who could provide any help was the guy who did the assembly service. IKEA staff were all clueless except one person in recovery who has clearly been… Read more

doing this for a looooong time. They are good at selling you stuff but if anything goes wrong, may God have mercy on you! AVOID and go elsewhere for your furniture...even if it costs more. Garbage in, garbage out. Oh yea, they are also SUPER 'woke'. If you hold conservative values or simply oppose the LGBTQI+++ agenda, don't give them your money!

Missing items on collection with no one able to help in a timely manner. Take a number , wait in a big queue whilst assistants chat to each other. No acknowledgement of time wasted or stress caused. Most staff dont seem to have a clue whats going on. A few are good.

Fans of IKEA products almost 35 Yrs in terms of quality,Price, designs …. But have to stop shopping at IKEA since last year because of several things that have product quality issues especially non stick cooking frying pans. Our families used all cooking utensils from ikea for more than decades, but recent purchases of items makes us unhappy with quality Show details

Just recieved an IKEA promotional email with new stock advertised-promoting delivery! So I go online to order 2 items for delivery, one in each colour. This is NEW stock promotion, therefore there should be stock available. But NO. They cannot deliver for one of same item!!!!!!!!!! I keep recieving emails heavily promoting fast safe delivery and… Read more

when you go to buy the items, that they sent you an email about saying they just landed and they WILL deliver it to you, there is NO DELIVERY AVAILABLE!!! I am so disgusted and sick to death of this false advertising. Don't send your customers emails saying you have new stock and will deliver and then when they respond MINUTES later to make an order, say you DONT DELIVER! Every time I try and place an order, half the order disappears before you get to checkout because there is no stock, IKEA TAKES the money for what is left, but then sends you an email a few days later saying the stuff you did paid for is not available either and you have to wait a week to get that money back!!!!

DO BETTER!!!!!!!!!!!!

IKEA does not sell furniture parts such as inner cushions for current sofas. The cushion lining deteriorates and breaks apart. You'd need to purchase a whole/section of the sofa just to replace a back inner cushion. If that is not definition of re-tarded...

Went and found a couch that was marked down and was told that delivery was possible and that because it was a display model it would be marked down even further. When going to purchase the item we were taken to a manager to finalise the order and deliver however we were then told that not only could we not have it delivered but if we wanted it we… Read more

would have to disassemble the entire couch go down 2 levels and somehow between 2 people bring back 4 trolleys to then personally transport the disassembled couch down to pay for. Was happy to pay the extra cost for delivery however between that and the whole disassembling debacle we decided this mediocre couch was just not worth it. GÖRA BÄTTRE

Have just assembled KOLBJORN cabinet. Final step: screwing in a small bracket to provide the surface for the magnet on the back of the door to attach to. The bracket is there though there is nothing in the instructions to explain where it goes - I had to figure that out. The hole for a self tapping screw there, but no screw provided - I'll have to go to Bunnings to buy a packet of screws. Show details

After spending over $6,500 on wall cabinets from IKEA which included $1,200 for the install, the whole process has been unacceptable by their contractor. After accommodating our schedules around your work commitments, we have endured three (3) no-shows from IKEA's installation team without so much as a courtesy call. After numerous calls to IKEA… Read more

and waiting over an hour to speak with a staff member, we were informed that the installers have cancelled our order, claiming they cannot install cupboards on metal studs because "they will fall off the wall." This is absolute nonsense.

The installer specifically inquired about timber versus metal studs prior to the first scheduled installation and raised no concerns then. At no point during the purchase process were we asked about our wall stud type. I can categorically assure you that IKEA cabinets can be successfully installed on metal stud walls—it has been done countless times without any cabinets falling off. This is complete rubbish.

When I demanded to speak with the Ikea staffs manager, I was refused and told "they would tell me the same thing." The customer service from IKEA and your contracted installers has been disgraceful. I am hosting Christmas, and after seven weeks, my cupboards remain uninstalled. Not one apology has been offered by IKEA, nor any compensation for the inconvenience caused by three installer no-shows.

This entire experience has been an absolute joke perpetrated by IKEA. Your complete lack of professionalism and accountability is staggering.

When planning my kitchen, I mentioned that my kitchen window was slightly lower than usual, and was assured that the cabinet legs were adjustable. I went there several times to clarify all the details. IKEA gave me a price list TooEzi company they work with. Their installer Ben came to take measurements and said that the window was slightly lower… Read more

,but -"they will sort it out". I bought and delivered the entire kitchen, including the built-in dishwasher, oven, stovetop, and rangehood. I demolished the entire old kitchen and prepared it for the new kitchen installation. But on the day it was supposed to be installed, Michael (TooEzi) arrived, looked at it, and said it couldn't be installed. And then he left. I paid for the entire kitchen and paid a deposit to TooEzi. I spoke with IKEA, and they suggested using slats instead of plastic legs. I contacted the installation company, and they refused to install it. I had to take everything back to IKEA. And I can't get my deposit back from TooEzi! I've sent several emails, but they're not answering my phone. I've spoken to Ikea numerous times, spent hours on the phone, but they're doing nothing to help me get my deposit back. Ikea isn't a tent at a market, it's a huge international franchise, and I don't believe Ikea doesn't have a contract drawn up by their lawyers. If you're providing installers, you're at least responsible for the legality of their actions. For all my stress I received $90 credit to Ikea shop only, I don't have a kitchen at all now and because it is Christmas time ,people are busy ,it might be February or even March. You ruined my Christmas! And you have to take legal steps to help me get my deposit back because TooEzi is your official partner ! Do not try to wash your hands!

I went to IKEA Springvale on Sunday to return an item and had issues even though the item purchased is on my IKEA account. I mentioned to the staff member that I didn't have that issue last time at Richmond. The staff member named (Austin) rudely responded with "next time go to Richmond then". I was dumbfounded to get such a response, clearly someone needs some training. Show details

Yesterday I bought 3 items and they have self serve counters. No other options. A security guard was standing there watching me and others purchase the items which is fair enough. But at the time when you leave after the purchases, he rudely treats you like a criminal and his attitude in checking your receipt of what he just watched me purchase. I… Read more

felt like I was being scrutinised outside a nightclub checking my ID rather than a pleasant purchasing experience at IKEA. Maybe they should put customer service staff than try hard security checking these items.

Incident Report: Toilets Out of Order – IKEA Rhodes Location: IKEA Rhodes – Toilets near the restaurant Date/time. 26/10. 1.30pm approx Description of Incident: Upon visiting the toilets near the restaurant at IKEA Rhodes, I discovered that all facilities were completely out of order there was no running water available and toilets were all… Read more

used and not flushed. Despite this, people were still using the toilets, resulting in a very unhygienic and unpleasant mess. I immediately reported the issue to three staff members nearby. However, they appeared unsure of what to do and did not take immediate action.

This delay mean’t more people were still visiting the toilets and leaving without not cleaning their hands due to no water supply in the toilets.

This was an extremely disgusting sight to walk into and the lack of urgency from the staff.