IKEA VIC, Springvale

The installer never turned up and then lied about contacting me. I was able to go in store and prove they had never contacted me- but do not use. They don’t contact or call late in the night and then claim you didn’t contact them back.

Ikea are aware of this issue.

Horrendous customer service. Celeste (Caucasian girl with glasses and fake eye lashes) literally asked “are you blind” when I asked how to find the buy back list online and if different items are on it. I can’t believe such word from someone at a big chain like IKEA and when I stated that these words are inappropriate she did not apologise and rolled her eyes at me saying that i was “pulling her legs”. This incident can be viewed on CCTV at Springvale store customer service area on 23/11/21 around midday and I take full responsibility to confirm what I posted is true. Can provide more information if needed.

We've bought a TV unit and pay for assembly and rubbishcollection too.
IKEA booked us with INSTULL2U company for assembly.
On that day no one show up or cancelled the appointment. When I called IKEA , our order was marked as done with assembly.
I told them no one came or canceled, they rebooked us with same company.
On that second appointment no one show up or cancelled again. after several calls from me and promising that someone will call you from installation team, nothing happens again.
I want my money back and this job to be done after letting us waste 2 days with no response.

Had what I wanted, click and collect was earlier than expected, the staff were delightful, no wait time. Really tip top folks with great products

Useless customer service, was on hold for over 10 minutes in 3 separate calls to make changes to a delivery before giving up. Extremely infuriating!!!

Ikea is a Joke
Warranties mean nothing, we got delivered a black molded counter top (karlby 203.352.00) I think about 8 of them. I tried many mold killers and bleach
I followed all the instructions, oiled it with their oil every 6 months and when I installed it.
After 6 months and a few emails (recently) they said mold is not covered under the 25 year warranty.
We have had a few issues with their products and our next home WE WILL NOT EVER BUY their dodgy products.
The small items are ok, but be warned about promises, and warranties. Buy at your own risk.

UPDATE:
We have talked with ACCC and will be starting legal action against IKEA with VCAT.
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I avoid IKEA like the plague (or COVID) but after searching online for a particular cabinet decided to give them another go because they had one with the perfect fit and price. I don't understand the popularity of this place. First, they route you through the entire store (which is on two levels) until I was able to see the cabinet I wanted. When finally getting down into the warehouse, I had to use a computer to locate all the components required (the set I wanted was a composite). Some of the screens were not working and had to wait about 15...

Products are great and love the design.
My rating is about the store experience.
I knew what I wanted and just wanted to get items and get out.
Poor signage. No maps!!! Where am I??? Ditto for car park and trying to find loading bay.
Staff unable to provide clear instructions.
Trolley dud made navigating to car difficult as I bought a heap of items and had to cram everything onto one trolley. Plenty of staff and no one available to help.
Not coming back for more as planned.

In March I purchased more than a total of $500 worth of furniture to receive 2x$50 vouchers as there was a promotion. At the end of March as Covid cases were on the rise I was concerned about going into store (government discouraged unnecessary outings) so I asked the refunds/returns desk if I could use the vouchers online for delivery or click and collect. I was informed in person by the desk attendant that the vouchers could only be used in store and that the expiry of those vouchers had been extended to September 2020. I assumed that this me...

I am trying to purchase a unit that was out of stock when I went to the store on Sunday. They have 7 in stock at the moment but if I elect to click and collect I have to pay a $5.00 delivery fee which I think is just gouging. I am willing to pay for the unit over the phone or on line and I will drive the hour and a half to the store to get it and even pick it up from the rack but Ikea says NO. I ask if they can hold a unit, again NO. What if I call in the morning to see if they have stock, will they hold one until I drive the hour and a half to...

Normally I am happy with Ikea. I like their design and I do know they make cheap staff. You get what you pay for. However, I regret buying my oven from IKEA. I will never again buy an appliance from IKEA. The after service is terrible. I sent emails and they take ages to reply. Other stores or manufacturers send someone out within few days. IKEA takes ages. Where am I going to cook now? I have been without oven for a week!

Which ikea idiot decided to sell this product. It is a white table cloth. It is so slippery when I put any wine or drink or foood if my grand children happen to pull it or get something. It slides like an ice skate rong and everything is spilled on the carpet. It should be non slippery. Idiots. My grand dad said/

i will never shop at ikea again. it is currently stage 4 restrictions in melbourne, we work from home and required shelving. I bought $400 of shelves. Ikea was more than happy to take my money and "help me during covid". turns out the shelves were faulty. i contacted the store to return them and am told that it will cost me $49 to return a faulty item during covid restrictions. how is this even legal? well this policy is not helpful to anyone during covid. shame on you. im down $400 and cant buy new shelves until you return my money.

Shopping here is always easy, I always find things needed without any trouble. All my products purchased are well designed and my hubby finds them easy to assemble. The quality is good and value is also good. The only down side is the line to pay.... it can be long and this is most frustrating!

I went to Ikea to pick up an item I already knew I wanted and was prepared to cue outside before entering as Covid-19 restrictions were in place. I felt lucky to be able to walk straight in, until I faced the crowds of people, mostly families, who did not appear to think much of social distancing. I was amazed by the number of people that were allowed into the store. Despite walking the perimeters of the store rather than the overcrowded designated path, I still had shoppers allowing no space between us. The store manager told me it was up to ...