IKEA VIC, Springvale

Went and found a couch that was marked down and was told that delivery was possible and that because it was a display model it would be marked down even further. When going to purchase the item we were taken to a manager to finalise the order and deliver however we were then told that not only could we not have it delivered but if we wanted it we… Read more

would have to disassemble the entire couch go down 2 levels and somehow between 2 people bring back 4 trolleys to then personally transport the disassembled couch down to pay for. Was happy to pay the extra cost for delivery however between that and the whole disassembling debacle we decided this mediocre couch was just not worth it. GÖRA BÄTTRE

I went to IKEA Springvale on Sunday to return an item and had issues even though the item purchased is on my IKEA account. I mentioned to the staff member that I didn't have that issue last time at Richmond. The staff member named (Austin) rudely responded with "next time go to Richmond then". I was dumbfounded to get such a response, clearly someone needs some training. Show details

Additive! – IKEA is extremely addictive! They have an excellent return policy. 95% of items I get are extremely useful and I use on a daily basis from the clips that I use to close chip packets to the shoe storage cupboard. I have bought bookshelves, desks, side tables, rugs, kitchen ware, fake plants & real plants, miscellaneous display items, candles etc.… Read more

from here. The remaining 5% items are miscellaneous things that I inadvertently purchase that are useless, but look so tempting! Highly recommend. Only thing is that don't go in with '5 star' expectations as it is not a 5 star place, and doesn't pretend to be. You will have to collect your own items, install yourself - but this is what keeps prices reasonable.

Easy and efficient product return – Went to return a recent purchase that proved unsuitable. Access to returns was straight forward. Service at the desk ( from Charlotte) was impeccable and friendly. Only negative was the ugly & repetitive Nordic music. I think if I worked there it would drive me nuts! I would suggest Ikea slip some royalties in Abba's direction...... Show details

Could not have been better – Had what I wanted, click and collect was earlier than expected, the staff were delightful, no wait time. Really tip top folks with great products Show details

I absolutely hate IKEA. Their stupid, cheaply made junk with absurd unpronounceable names, the fact they sell things like lamps wirh a picture of a complete lamp in the box but the box only contains half a lamp. F those Nordic muppets abd their modular garbage. Show details

What Ikea fail to tell you when in the store is that they don't hold stock of everything there and when you go to buy something - in our case a bed base and mattress we were told that they weren't stocked at the Springvale store. We would have to have those delivered and of course there was an extra charge for that. We expected to be able to pick… Read more

the boxes up and go home. Delivery was also faulty, they didn't deliver on the day they stated and there was no communication about the delivery or lack thereof. It was delivered the day after when no one was home and we weren't told it had been delivered luckily the items were still on our front porch.

After an excellent experience with sales staff at IKEA Springvale who went to great trouble to ensure our satisfaction with a kitchen unit we then entered a nightmare world of a delivery black hole After many weeks we are still waiting To communicate with IKEA means hours of waiting , once for 3 days we were told that all their I T was down … Read more

There have been days and days when we were told the kitchen would be delivered .. always told it could be up to 6 pm .We have travelled from Inveloch to Croydon on several occasions wasting a huge amount of time and fuel On two occasions when PROMISED delivery we paid a tradesman to come to install the kitchen as we are elderly

Once again no show There have been conversations with drivers who seem unable to understand us Countless hours on the phone and never ending excuses have exhausted us

There is nowhere to register a complaint against IKEA unless you use their unmanned site and you get no response

This has gone on for so long. The unit is totally paid for and in essence this appalling situation stands as breach of contract

We do not know what to do next

A huge warning to any future customers .. the delivery service is beyond dreadful and IKEA seemingly without any sense of professionalism let alone accountability

Absolutley terrible service. They got the wrong delivery address (despite order written confirmation having correct address), couldn't get items re-delivered for another 5 days extra & they charge for this delivery 'service'!!! On the phone (for 1.5hrs!!!), customer service were useless-couldn't help and said we had to go into store to provide… Read more

(for 3rd time) the delivery address again. To get a refund (of all undelivered items) we need to call a Sydney number & wait time is well over 30min. No option to actioin refund via web or phone or toll free number. After 5 store visits, hours on the phone & chat, Ikea proved to be terrible at customer service.

Promises not delivered – Came into store to buy a large wardrobe as have to move out. Spent 2-3 hours researching ikea online the night before as I knew store would be big and it could be busy. Had the names of 3 possible products to buy with costs/dimensions and information. Finally found the wardrobe section. Went to the counter to order the wardrobe I had chosen.… Read more

Was asked to leave my name and wait 45 mins for customer service and that I was 6th in queue. Was given a food voucher for use at the cafe while we waited. Tried to find way back to cafe (got lost twice) but cafe would not accept voucher anyway. Tables filthy. Made way back to wardrobes and was called up to be served, but it was discovered that the wardrobes I’d researched online had doors unavailable (there were no issues with unavailable doors flagged online, however) so I had to select different doors. Then discovered the actual cost of the wardrobe was significantly greater than online advertising - although I’m still struggling to know why.

I was then advised to join the family member in order to receive a 15% discount which I did in-store. On the way out, I noticed large advertising that new members were entitled to a $10 voucher… but at the registers, despite scanning the new member QR, this $10 was not applied. I Went looking for a customer service member …When I found one he said this was because there is minimal to no internet connection in -store m, so the $10 email voucher would not have come through to me. So much for the $10 advertising.

I spent $1346.00 in the store on a required large wardrobe, but will never return to IKEA.

I gave the food voucher to someone before leaving, hoping that maybe they had more luck with it than I.

Irresponsible Management – BEWARE, BEWARE.I decided to purchase a bottle of water from the vending machine while shopping, inserted some coins with no luck and no refund of the coins. I used my debit card for the 2nd attempt and purchased a bottle of water labeled pro fit from the same machine at the cost of $2.50. The following day I noticed 2 transaction on my debit card,… Read more

1 for $2.50 showing as Ikea and 2nd transaction for $1.53 as pro fit stream which is a fraudulent company with many card hacking records against many people's debit/credit card. Then I made a complain to pro fit and they asked for my email address to contact me which never happened.IKEA, SHAME ON YOU TO HAVE THIS HACKING DEVICE ON YOUR PROPETY.

Bad Food – Saturday my wife am . i went to buy some food for a quick bite well the chips look like three days old and very hard plus cola and must be kidding vinegar would have tasted better plus cinnamon bun was rock hard as well . What going on IKEA your standard of has drop 3/10

Horrible click and collect experience – I made my order last Friday for click & collect but from the system, I cannot collect it on the same day so I have to wait till Monday for my chosen time slot. During this period, the items I ordered became out of stock, which is absolutely unacceptable. The whole point of placing an order in advance is to secure the items, and it is appalling… Read more

that IKEA failed to hold my order for me.

Upon arriving for my scheduled collection slot on Monday, I was informed that my order was prepared but I would need to wait an additional 5-10 minutes. This wait extended to over half an hour. I was then informed that most of my ordered items were out of stock, and I would be refunded for the unavailable products. This experience has caused me significant inconvenience and frustration, and it reflects extremely poorly on IKEA’s service and reliability.

If IKEA cannot ensure that pre-ordered items are reserved and available for collection at the scheduled time, then the purpose of this service is entirely undermined. This situation is not just inconvenient; it is infuriating.

Abysmal delivery service - do NOT recommend – Abysmal delivery service. Bought items I needed delivered in a truck for elderly relatives who need assistance with moving the boxes. Paid for extra for them to be delivered to my home. Given 48 hour window doe processing of order which was to happen on the afternoon of a public holiday. Queried this and was assured that it would be delivered… Read more

in that afternoon.

After 5 hours of waiting with zero communication from Kings Logistics in Melbourne who were delivering the item, got called about “failed delivery”. Explained that I had been home the whole day and received no communication from the company so failure not on my part. Rebooked for earliest available which was the next morning. Another six hour wait for the delivery only to contact IKEA and be told that the delivery had not after all, been rebooked and that I would have to wait another 2 days for the processing.

Contacted King logistics who said that they operated on a half day service on the public holiday so made “some” deliveries the. Presumably listing the undelivered items as “failed “, bearing no responsibility for prioritising or delivering the items.

At this stage - ZERO confidence that my purchased items will be delivered. Unwilling to be unconvinced for a third day to see whether (or not) my items will ever be delivered when supposed to.

All staff involved obviously couldn’t care less about customer satisfaction so cancelled order and will take business to a more professional company.

Don’t bill anything with IKEA!!!

Delayed Service and Poor Communication at IKEA – I am extremely disappointed with the service I received at IKEA. The cabinetry work I contracted was not completed on time, and there was a noticeable lack of communication and responsiveness from the team. This delay has caused significant inconvenience and reflects poorly on IKEA's commitment to customer satisfaction. Regrettably, this experience compels me to rate their service with just one star. Rating: ⭐ Show details

Ikea tells you nothing – I went to The Ikea store here in Melbourne it is a barn of a place and there is no one to help you on the floor I was after a King Single Mattress and on the web site and instore serch portle they have I was able to find and Assistant who said no we dont sell the but spoke to a person who says they do but only for an Ikea product well this was… Read more

a waste of my time and petrol to and from the store twice IKEA sould put some note up saying only IKEA Mattresses will fit Ikea products

Poor customer service at cafe – Hi, we decided to have dinner at Springvale Ikea after a day shopping. Our 10 yrs old queued for food, we thought Ikea has always been child friendly. Unfortunately he had the hardest time getting food and was being ignored at the cafe and came out being upset. I am assuming your business principles for the cafe is supposed to be at least child friendly. I could have given you a zero. The food was also bad and we regretted eating here. Show details

Shocking customer service – have to go to store to order a wardrobe as some of the parts missing, stayed in customer service for an hour to sort it out.there is seriously something wrong with this company.sent the wrong configuration and had to return some of the items. whats worse is after the return had to call customer service 3 times to get the refund.shocking Show details

Total rubbish service. Do not take any responsibility – I bought a Pax system through Ikea. I paid about $5,200 for the design and another $850 for delivery and assembly. When I paid Ikea, they did not tell me that they only use sub-contractor for the assembly. Unbeknownst to me, an installer from Install2u attended and did a terrible job. He was unprofessional and asked me to pay extra money to remove… Read more

the skirting. He bunched the skirting and damaged my house. When I complained to Ikea, seeking for them to intervene, they said it had nothing to do with them. It was a third party. I asked the team member for their manager to call me back because Ikea had misrepresented, but no one ever called me back. I tried writing to them, calling them but nothing. Total rubbish.

Not even deserve 1 star – Recently joined the ikea family program as they had some discounts offers there but staff did not want to help with that and being very rude. Don’t think will shop there much from now on. Would give 0 star if I could.

Such a sad offering! – The salmon plate that was served to me was appalling, did not resemble the glossy photo advertising the same. Such a pitiful offering... boiled beans swimming in water, potatoes not cooked through, measely piece of dry, dry salmon. Our family used to really enjoy grabbing lunch at Ikea. However, after today's experience, I'm not likely to eat at the restaurant again. Yuck! Show details

Never buy IKEA mattresses – I bought a high end mattress at IKEA and was 25 years warranty. 3 years into the mattress became mouldy in the bottom. IKEA refused to honour their warranty, the reason was environmental. Anyway whatever reasons is good enough for them. Obviously my other 2 mattresses that I bought from another store didn’t get mouldy ( in the same environment). Show details

buy back program – I just needed some information about the buy back program. Unfortunately coordinator of this program just looked at couple of pictures on my phone and abruptly told me that he will not accept it. Very simple conclusion, if your furniture is not brand new , don't even bother to take it back to Ikea . Show details

Unethical order system – We ordered our kitchen and paid. Then when the order arrived several pieces were missing. It seems that their policy is to oversell a limited number of products to many customers, meaning that many customers who have ordered and paid miss out. Then I spent more than 60 hours over many phone calls chasing the many items missing. Ikea should pay me… Read more

for the many hours I spent chasing up my goods. They even made delivery dates for items that didn't arrive. Additionally, they sold other me another item and then contacted back the next day saying the item was out of stock. This all adds up to highly unethical sales practices. They should keep the items they sell for their customers instead of causing them huge headaches.

Mixed Service – I couldn't find what I was looking for so the very kind young man took me to them. Very happy with him however can't say the same for the dining hall staff. Ordered the 8 meatball meal and they charged me $13 for a $10 meal. The invoice also charged for the serving of mashed potato that was included in the price of the meal. We also ordered… Read more

the chicken schnitzel & chips. Luke warm chips and dried out chicken at around 12:30pm is pretty pathetic. Queried the price at the register where money was refunded. Always pays to check receipt these days. So disappointed and won't bother going back.

Months invested in designing a kitchen to be told it’s not available at the last appointment for ordering – We are building an extension and fully renovating the home. My wife had decided that she was invested in the IKEA kitchen and a specific style. She spent substantial time designing it (using their specific sizing) hours on their websites design site, had 3 face to face design appointments. We were ready to order with around 3 months until it was… Read more

needed so she attended the final appointment for ordering the items( was told this was specifically at the end which is fine) and was then told that we could get the carcasses and some of the door fronts but can’t get the draw fronts they are unavailable and we don’t know when they might come in, maybe September??!! Then told we don’t hold stock so we could order the rest of the kitchen but won’t guarantee that when it comes in you get it, first in best dressed style ?? I’m not disappointed ( well am) that it’s unavailable, I’m annoyed that we have designed around it and that my wonderful has invested so much time, being in front of their team several times and no one has said that the items aren’t available and won’t be??!! Exceptionally bad. I can’t fathom why they wouldn’t flag that at the start.

Assembly and Delivery - Terrible – what they advertise/say that they will do, they have not done. Very disappointing service. When i spoke to customer care, he couldn't care less.

I was bullied by an employee – I was bullied by an employee named Anna. Not very happy I was recently bullied by an employee named Anna. She was very rude calling me names, saying that I'm stupid I can't manage a self check out by my self.

Very much disappointed – Now it's the 10th day we are waiting for our bed to assemble., the assembler still playing around. No reply from IKEA customer service either.so bad service

Custom service – Saturday morning of New year day 1/1/2023. My family decided to go to IKEA for breakfast. When we go paid at the register the lady so rude, if I know her name I will mention it.. she is the rude lady and give a crap customer service ever I know. Don't understand Ikea hire crap person to do at the front counter. This is what happen. I ask her… Read more

isn't the pancakes is $2 she reply, "excuses me I know that why I looking into it".. then I said to her .. I just ask you don't need to give me the tone. She stare at me for 5 second in a crap evil way. I was so annoyed and she to myself what the crap with that lady.. if my bf won't stop me I already told her off. Thank to her giving me a crap day on new year day. Will never come back Ikea for breakfast. Guess because of her attitude it remind me how crap my new year day be. At the end we didn't have appetite eating our breakfasts. End up waste money on stupid morning.

Staff is not only not help full but like to proof you wrong ? – Bought a $69 rug and 2 grey sheepskin for $49 each on the 8 Dec 2021 Next day on Dec 9 i needed other same rug and 1 more grey sheepskin When i was doing express checkout Notice the grey sheepskin is now $69 So i asked the mid aged lady mid length hair with Asian decent at the checkout I told her just yesterday i bought 2 of this grey… Read more

sheepskin for $49 dollars each with my visa card Next thing she told me is that i could not possibly can get at $49 She 100% sure the only one that is $49 is only the white sheepskin So she keep asking for an invoice, showing me on her phone that the grey sheepskin is $69 She insist the grey never so cheap only the white ones on special At this stage i am really confused and upset as i drove all the way 25mins to get this items Left after paying the rug.. She keeps saying me This is not a mistake ,,,When i got back to the car i found the receipts I have to go back to show her that's the 2 grey sheepskins @ $49 each But i could not find her she left her work so i went over to counter and explain To them what has happen especially with salesperson attitude ? So they check my invoice its indeed showing the grey ones on special https://www.ikea.com/au/en/p/skold-sheepskin-grey-20393501/ and explain to me that is different sizes @ $69 https://www.ikea.com/au/en/p/ullerslev-sheepskin-light-grey-60501301/ someone threw this ones at $49 dollars basket where i pick up What i am so disappointed is

Instead of helping me solve out why ???? She clearly has no understanding what she selling But instead telling me the greys ones never this price?????So to proof she's right

Makes me do all unnecessary run around Wasted other 45 mins Before I could the rug I wanted,,

How does ikea employ their staff? They have no idea know what stock they got or what"S they selling One thing for sure She knows she's always right? So she can prove me wrong

REGARDS J.T

Sack your installer – Products from IKEA is fine. Just a warning to all customers,' Do not take their installer. It is a nightmare.' Choose your own and check all reviews , it helps so much. Show details

Do not use their installer- Install2U – The installer never turned up and then lied about contacting me. I was able to go in store and prove they had never contacted me- but do not use. They don’t contact or call late in the night and then claim you didn’t contact them back. Ikea are aware of this issue. Show details

Their staff asked if I was blind ??? – Horrendous customer service. Celeste (Caucasian girl with glasses and fake eye lashes) literally asked “are you blind” when I asked how to find the buy back list online and if different items are on it. I can’t believe such word from someone at a big chain like IKEA and when I stated that these words are inappropriate she did not apologise and… Read more

rolled her eyes at me saying that i was “pulling her legs”. This incident can be viewed on CCTV at Springvale store customer service area on 23/11/21 around midday and I take full responsibility to confirm what I posted is true. Can provide more information if needed.