Shopping here is always easy, I always find things needed without any trouble. All my products purchased are well designed and my hubby finds them easy to assemble. The quality is good and value is also good. The only down side is the line to pay.... it can be long and this is most frustrating!

I have bought two couches, have paid for delivery, was told it would be on 20/5/2020, have not received goods as yet it is now the 3/6/20. I have tried ringing customer service and my arm has fallen off from holding phone for so long. Do not expect ontime delivery from Ikea at the moment, and do not expect to speak to a real person in a hurry either. I am so disappointed with Ikea.

Assembling the stuffs are easy and the manual helps us a lot.
Great collections of things to buy for a new home.
Guys in the store are helpful and knowledgable as they can help with finding the things from the warehouse even.

Going to ikea is a whole experience, the meatballs; the endless assortment of furniture and other items. Good quality and well priced items. Bought my desk from ikea, it's very good and has lasted a while.

we attended this store yesterday afternoon and there was NO regard for shoppers health with respect to COVID19,social distancing and enforcement by security on site.
We questioned Staff and security who simply shrugged their shoulders as if COVID19 did not even exist,,it was business as ususal as far as they were concerned with people anywhere adn everywhere in teh store,walking in every direction with prams,trolleys,children as if it was a social outing.

I recently purchased 2 x Ektorp 2 seaters in white. I'm extremely happy, they are beautiful quality (thick fabric & not cheap & nasty!) & they even better than I thought they'd look. I thought they'd maybe not fit well given they have covers (too loose or tight in different places) but they're perfect, they obviously ensure their fit. Easy enough to put together & follow the instructions & Im not good at all at esembling things.

Whatever I look for is always in IKEA. Good quality, good design and good price. Good environment to enjoy. Good customer service too. In addition, good food. Everything is good there.

I cant even give it a one star... Im very frustrated. I purchased a sofa bed last week, I asked before purchasing if I can change the delivery address as we might be moving to a new house before the delivery date. I was told I can just call up and change it, only to find out they are unable to do that. Now I have the sofa bed coming to a house where we no longer live, and my only option is t cancel the order get a refund and purchase it again.... I dont have 3days for the refund to arrive to my account, and certainly not gonna pay out another $800 before I get it....my family is coming from overseas and will have nothing to sleep on! Well done guys.....

Awesome service and delivery and awesome product. i would 100% go back. they delivery service was on time. the staff in the store where helpful and very friendly and the store is well set out

Installed another IKEA kitchen for clients recently with the included hardware fittings, and had to run down to Lincoln Sentry again to grab a Cabiseal for the dishwasher. When will they upgrade their fittings to the local standards so installers can offer the best finish without running around for extra parts. Maybe they don't offer them because they're Australian made?

I purchased a whole bunch of stuff to set up my nursery over the last few months. Some larger things I had to order and they always got delivered on time. The customer service was fantastic and when I changed my mind on a few products and wanted to exchange or a refund, it was all easily processed. Even thought building some of the furniture with my husband almost ended our marriage, when we finally did put it together, we were very happy with ourselves and the quality of the products. I must admit I’m a little addicted to IKEA and will keep shopping there for years to come!

I am trying to track a delivery and have been kept waiting on the phone for 28 minutes and eventually having to give up because there is no indication of waiting time frames. Extremely frustrating and have got nowhere.
Needs to improve customer service !!!

We are not a big fan of Ikea products but we tried for the first time and it was not great. We ordered a TV entertainment cabinet. We paid for pick and delivery service but the picker did not pick the right parts for us. We got to drive back to return the item and the right item was not out of stock. (How can Ikea stock control is so poor around Christmas period when they have sales on?) we waited for a few days for the item arrived in store and pick up the item (we paid for delivery). We put our feet down at the store to make sure Ikea booked us a installer on the day we want instead of calling the phone to order ourself as we will not get through. It would be our first and last experience using their after sales service.

We were meant to get a delivery from IKEA the best time they could give us was 8.00am to 8.00 pm waited all day it is now 8.00 pm and no delivery. Now its too late to contact any one and it looks like tomorrow will need to be written off as well. I hope we get our delivery fee refunded