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Very Friendly service
I just got a wardrobe installed at my place. Staff were helpful at the showroom although we knew what we needed that helped a lot. When it came to Installation, Ibrahim was very nice and did a very good job. My only comment is that communication via email can be improved a bit better by acknowledging emails. That is what i do at my work as i never leave a client without at least a Thank you for the email response. Beside that We love the product we got
Seamless Installation and brilliant customer service by Ardi and Andre.
We don’t look anywhere else when it comes to build any wardrobe for our place. We already got three wardrobes made by them and we wanted a new wardrobe with glass for our temple, the wardrobe looks beautiful as per our expectation. I would like to specially mention Ardi and Andre for their amazing customer service, they did a beautiful job with the installation and acknowledged our requests without any hesitation, we are really very happy with them.
Love our wardrobes!!
I am so happy with our wardrobes. They are beautiful and really practical.
Ali who installed them was just lovely, so friendly and worked quickly but installed them perfectly. Will definitely use them again!
I was initially impressed with the quote, advice and online reviews so paid my 50% deposit and had [name removed] arrive and install a basic 2 door mirrored wardrobe in a bedroom on 26th Feb. I was not present when he left but when I arrived home to the road at the front of my house littered with timber and metal off-cuts I knew I was not going to be happy. The wardrobe itself was not square, doors didn’t shut properly, shelves were not flush with wall and I had significant gaps left near the ceiling. See photos attached. I have tried to speak ...to management but they are too busy to return my calls so that I can discuss my experience and provide feedback. The receptionist organised another installer who 1 week later has had to pull the whole wardrobe out and start again. Hopefully, they know what they are doing! I’m disappointed with this experience as it certainly wasn’t what I expected from such a well-reviewed company and I have been unable to get any answers as to why it all went so wrong! Have since been contacted by the Operations Manager at Impressive wardrobes, offered an 11% discount and an apology for the inconvenience. The wardrobe has now been re-installed to my satisfaction. My advice to any potential customers would be to check who is installing your wardrobe first as it appears Impressive Wardrobes have some installers who are better at their jobs than others. The name of my installer was removed by Productreview but checking other reviews will enable you to determine who has installed a great job previously.
The installer came to complete the installation of our 3 solid timber wardrobes without all of our doors. The remaining doors were delayed, but staff never called to inform me and I waited in vain on the day they said they would come. 1 of 3 delayed doors arrived damaged. When the doors were installed, one of the wooden doors was bowed and banged against the other, causing further damage. Upon complaint, the bowed and damaged door was collected for repair. Again they didnt update me on when the damaged door was ready. The entire process from st...art to finish dragged out for over a month to resolve. Upon learning about my frustrations, management were keen to rectify the issues and offered a discount. Overall, Im not completely happy with the configurations of the wardrobe as the shelves don't match up with the doors, which makes accessibility a bit of an issue, but I appreciated the fact that staff tried to right the issues I raised. I also need to add that the first installer was incredibly polite, hardworking and detailed.
Quality wardrobes and brilliant customer service
Quality wardrobes and brilliant customer service
This company is very reliable and great to deal with. Their excellent staff made the whole process stress-free and enjoyable.
Starting from Isaac, who put together a quote accompanied by drawings of all our built-in wardrobes and a walk-in. He is a wonderful man who through his extensive experience and knowledge helped us design beautiful furniture.
Then there was very professional and skilled team who built the wardrobes.
Lastly, the delivery crew - friendly and helpful. One of them was Tom...
OK considering price
I was underwhelmed with the end result. The man who came to measure up was great, however what was installed was no where near the quality shown on their site. They also installed the wrong config, brought the wrong coloured doors and were very rude. Wardrobe was installed with scratches on it, wasn’t installed with a spirit (I told them to fix it) and when they left it still had all the pencil markings on it... no attention to detail.
The co-owner did his best to restore my confidence; he called me, sent out a new installer to finish, gave m...e a discount and was very apologetic which I do appreciate and respect - thanks [name removed]. However the wardrobe themselves were not the quality I expected. Overall, not a bad outcome considering the price. Owner has gone over and above though to ensure satisfaction.
Impressive Wardrobes - Great Work!
A large wardrobe install and a tricky under-stairs, bespoke cupboard, installed in with speed and accuracy by Adam. He and his little team worked quickly and efficiently into the early evening to make sure it was all done perfectly.
One of the bespoke doors did not sit correctly but he took it away with no fuss to have it adjusted to fit. Customer service and installation appear to be a core value of the staff at Impressive, so despite the small glitch, worth 5 stars.
I got a built in wardrobe which was installed by Huss & Hass from HKJ. I was impressed with their craftsmanship and the amount of care they took in installation. Would recommend both HJK and Impressive Wardrobes in the future.
Excellent customer service!
We have wardrobes installed by Impressive Wardrobes over three years ago. I recently emailed to see if I could get an extra railing. I was expecting them to post it out, but instead they turned up (gave accurate notice), installed the additional railing and moved the other railings. The same person did our wardrobes over three years ago. Their customer service was excellent the first time and is still excellent. They went over and above my expectations (especially with a curious 3yr old and dog at their feet). I'm still happy with this company and the people that come on site and have always recommended them since our inital installation 3 years ago.
Very professional company. The staff are exceptional. Han did a brilliant job building our wardrobe. He cleaned up everything, worked quickly and efficiently and we LOVE the wardrobe! Overall it was a great experience. Highly recommended!
- Verified customer
Customer Service is alive and well
My experience with Impressive Wardrobes was not entirely smooth sailing. I had an informative discussion with a member of the measure and quote team, and a competitive quote was received and approved. Unfortunately, the removal team were "no shows"-no call, no warning, not text, zip, nada. This was doubly frustrating because I had arranged with my tenants to empty their closet in preparation AND I'd driven 2 hours to let the removal team in. To say I was 'miffed' is an understatement.
To the credit of the team at Impressive Wardrobes, the situa...
5 Stars for Ardi!
The 5 stars given is to Ardi for his professionalism and skills in building my custom wardrobe. He was quick, efficient and careful with other furnitures/walls etc in the house. He was also friendly and showed empathy when issues were raised with my wardrobe that occurred with another team member. Although there were a few mishaps (not Ardi's fault), the issues was eventually resolved through management and it restored my faith in the company. In the end, I only wanted Ardi to come and continue to fix my wardrobe. Ardi is an asset to the company! Keep up the great work you are doing Ardi! It was a pleasure to meet you.
Excellent value, quality and service highly recommend!
We have a house that is over 140 yrs old so fitting 3 custom built wardrobes was never going to be an easy task! Maurizio was fantastic to deal with, and Mohamed worked tirelessly for 2 days installing. Im so thrilled with our wardrobes I couldnt recommend highly enough!
Perfect Wardrobes !
This was our second time using Impressive Wardrobes and we couldn’t be happier with the end product and a huge Thankyou to Ardi for a seamless installation. The quality of these wardrobes are excellent, you definitely get what you pay for and Ardi pays attention to every detail ensuring a perfect installation. I would definitely recommend both Impressive Wardrobes and Ardi and will be using them both again in the future.
Exactly what we asked for!!
The guys that completed the job were friendly and efficient the job was completed by HJK Huss and Hass. They even cleaned up afterwards!! The wardrobe look awesome was exactly what I wanted and all the craftsmanship was great!!Thankyou
Great wardrobe, very happy with the result.
Excellent service and quality finishes. Very happy. Highly recommend. Staff very friendly and efficient. HJK great work, thank you Huss and Huss. What more can I say, impressed with Impressive Wardrobes.
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