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Quality wardrobes and brilliant customer service
Quality wardrobes and brilliant customer service
This company is very reliable and great to deal with. Their excellent staff made the whole process stress-free and enjoyable.
Starting from Isaac, who put together a quote accompanied by drawings of all our built-in wardrobes and a walk-in. He is a wonderful man who through his extensive experience and knowledge helped us design beautiful furniture.
Then there was very professional and skilled team who built the wardrobes.
Lastly, the delivery crew - friendly and helpful. One of them was Tom...
OK considering price
I was underwhelmed with the end result. The man who came to measure up was great, however what was installed was no where near the quality shown on their site. They also installed the wrong config, brought the wrong coloured doors and were very rude. Wardrobe was installed with scratches on it, wasn’t installed with a spirit (I told them to fix it) and when they left it still had all the pencil markings on it... no attention to detail.
The co-owner did his best to restore my confidence; he called me, sent out a new installer to finish, gave m...e a discount and was very apologetic which I do appreciate and respect - thanks [name removed]. However the wardrobe themselves were not the quality I expected. Overall, not a bad outcome considering the price. Owner has gone over and above though to ensure satisfaction.
Impressive Wardrobes - Great Work!
A large wardrobe install and a tricky under-stairs, bespoke cupboard, installed in with speed and accuracy by Adam. He and his little team worked quickly and efficiently into the early evening to make sure it was all done perfectly.
One of the bespoke doors did not sit correctly but he took it away with no fuss to have it adjusted to fit. Customer service and installation appear to be a core value of the staff at Impressive, so despite the small glitch, worth 5 stars.
I got a built in wardrobe which was installed by Huss & Hass from HKJ. I was impressed with their craftsmanship and the amount of care they took in installation. Would recommend both HJK and Impressive Wardrobes in the future.
Excellent customer service!
We have wardrobes installed by Impressive Wardrobes over three years ago. I recently emailed to see if I could get an extra railing. I was expecting them to post it out, but instead they turned up (gave accurate notice), installed the additional railing and moved the other railings. The same person did our wardrobes over three years ago. Their customer service was excellent the first time and is still excellent. They went over and above my expectations (especially with a curious 3yr old and dog at their feet). I'm still happy with this company and the people that come on site and have always recommended them since our inital installation 3 years ago.
Very professional company. The staff are exceptional. Han did a brilliant job building our wardrobe. He cleaned up everything, worked quickly and efficiently and we LOVE the wardrobe! Overall it was a great experience. Highly recommended!
- Verified customer
Customer Service is alive and well
My experience with Impressive Wardrobes was not entirely smooth sailing. I had an informative discussion with a member of the measure and quote team, and a competitive quote was received and approved. Unfortunately, the removal team were "no shows"-no call, no warning, not text, zip, nada. This was doubly frustrating because I had arranged with my tenants to empty their closet in preparation AND I'd driven 2 hours to let the removal team in. To say I was 'miffed' is an understatement.
To the credit of the team at Impressive Wardrobes, the situa...
5 Stars for Ardi!
The 5 stars given is to Ardi for his professionalism and skills in building my custom wardrobe. He was quick, efficient and careful with other furnitures/walls etc in the house. He was also friendly and showed empathy when issues were raised with my wardrobe that occurred with another team member. Although there were a few mishaps (not Ardi's fault), the issues was eventually resolved through management and it restored my faith in the company. In the end, I only wanted Ardi to come and continue to fix my wardrobe. Ardi is an asset to the company! Keep up the great work you are doing Ardi! It was a pleasure to meet you.
Excellent value, quality and service highly recommend!
We have a house that is over 140 yrs old so fitting 3 custom built wardrobes was never going to be an easy task! Maurizio was fantastic to deal with, and Mohamed worked tirelessly for 2 days installing. Im so thrilled with our wardrobes I couldnt recommend highly enough!
Perfect Wardrobes !
This was our second time using Impressive Wardrobes and we couldn’t be happier with the end product and a huge Thankyou to Ardi for a seamless installation. The quality of these wardrobes are excellent, you definitely get what you pay for and Ardi pays attention to every detail ensuring a perfect installation. I would definitely recommend both Impressive Wardrobes and Ardi and will be using them both again in the future.
Exactly what we asked for!!
The guys that completed the job were friendly and efficient the job was completed by HJK Huss and Hass. They even cleaned up afterwards!! The wardrobe look awesome was exactly what I wanted and all the craftsmanship was great!!Thankyou
Great wardrobe, very happy with the result.
Excellent service and quality finishes. Very happy. Highly recommend. Staff very friendly and efficient. HJK great work, thank you Huss and Huss. What more can I say, impressed with Impressive Wardrobes.
Good contractors bad communication
Spent quite a bit on a few wardrobes but finish wasn't good. Just a group of subcontractors and a few wardrobes. They informed me in advance a few things will happen once the wardrobes go in like patching and painting walls and gaps, which I knew, but the wardrobe sliding doors are the cheapest and it's like you can write on it and needs to scrub it off using a scourer. The sliding doors not even reflective, it is just a white board. Ikea/Bunnings wardrobe looks better, the only thing is they are custom made.
BTW, communication was poor. Need...to call their office number of times chasing up when the contractors come (as they were alway late) and the receptionist almost sick of it. Arranging demolition for the wardrobes on the day, sent only 1 worker for big demolition job and came late in afternoon, finished about 7-8pm making so much noise. I felt sorry for him for not knowing the demo job prior to accepting the job, but he tried his best. Then I need to chase up when the second demolition guys come, with the guys all complaining for low pay for the scale of the demo. Nevertheless they did a very good job and clear out all the old wardrobes on the day. Installers were okay and fast, but the wardrobe didn't look straight and I only knew it when it was in. Overall, needs hours to patch up the edges, only okay if it looks all okay, but not really. Sam was good but overall result not really satisfactory. It seems like they have no coordination, like arms and legs, it was a frustrating experience.
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