IMSU Homes

Just finished building another Investment home With IMSU. Dual Occupancy . Overall finishes are great. The entire process from contract through to colour selection and building all worked seamlessly together. Have signed up for the next one Show details

It goes without saying. This process will always be nail-biting, a rollercoaster of emotions, back and forth signing documents. Whilst I am an overly-cautious, detailed-oriented (too much so) and ask questions 3 times over - Dominic has been completely and utterly supportive, transparent and open to make us feel comfortable with it all. He always… Read more

takes you through in detail, spends the time to make sure you walk away feeling confident in your decision. Thank you Dom and thank you IMSU for kicking off our dream-home.

Impeccable customer service! – Very professional! this is just the pre-construction. DC delivered an outstanding level of service as we felt very comfortable proceeding with the contrtact at the planning stage, attention to detail in finding cost-effective ways with quality in mind. The selection aspect was handled professionally by VZ a top notch selections specialist, she… Read more

was patient, proactive as long as you would let her know what you wish to achieve, she amazingly helped us with a generous selection across the ranges with the right color,finishes. Had the opportunity to meet MC sharing a wealth of fabulous experience in the industry which gave a clearer picture that we will be in good hands. My wife and myself couldn't be more than happy.

Pre Construction We are extremely pleased with our experience so far working with IMSU during the pre-construction phase of our build. From the very beginning, Brett has been highly professional. Brett's extensive knowledge, experience and support has made the planning process seamless. Vivian from Project Home has been absolutely fabulous! She… Read more

provided valuable advice and practical solutions during our internal and external selections, skillfully balancing quality and cost. Additionally, Cindy’s exceptional customer service has been a highlight—it’s an absolute joy to work with her.

All of this has given us great peace of mind as we prepare for the next stage of the build.

We look forward to continuing this partnership and highly recommend IMSU to anyone seeking a reliable, transparent, and efficient builder.

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Post Construction

We had a truly outstanding experience building with IMSU. From start to finish, the entire process felt seamless and genuinely stress-free, which is exactly what you hope for in a custom build. The team delivered a true custom home experience, taking the time to understand our needs and ensuring every detail was handled with care, transparency and professionalism.

Cindy and Vivian were exceptional throughout - always responsive, approachable and an absolute pleasure to deal with.

Luke, our site supervisor, was nothing short of a legend. He was incredibly organised, ensuring everything ran smoothly and stayed on track. More importantly, he was patient, understanding and always willing to take the time to explain things and work through any concerns we had. No problem was ever too big. He always had a solution and made sure everything was completed to a standard that went well beyond our expectations. His dedication, regular updates and calm approach made a huge difference to our experience.

Thank you to the whole IMSU team - we now have a beautiful home we absolutely love ❤️

From day one, IMSU treated this build like a genuine collaboration. I sat in their office with Brett, scissors and ruler in hand, reshaping the floor plan to suit how I actually wanted to live in the space. I hadn’t come across a builder with that level of interest in my vision, and it made all the difference. Throughout construction, my site… Read more

supervisor Luke kept me well informed and ensured the build stayed true to the design intent. He was approachable and responsive to all my questions, and I never felt like a number. I felt heard.

Walking into the finished home for the first time felt like a big exhale. They had brought the vision to life. I’d recommend IMSU to anyone looking for a builder who acts like a true partner and cares as much about your home as you do.

We are incredibly grateful for IMSU for stepping in to complete our house after we were left stranded after our originally selected builder lost their license and left us stranded at slab stage. IMSU were our second choice originally, which we look back on as a big mistake and would highly recommend IMSU as your first choice for any new house… Read more

builds.

Brett (sales) was phenomenal at the very start, and genuinely cares about the solution he is designing and selling - he consistently went above and beyond in his effort and generosity in educating us on how to navigate the design and decision on how best to build our house. As an example Brett did a site inspection on our property on his day-off with his teenage kids in the car, to inspect the volume of rock on the property and in hindsight gave us the most accurate guidance on what we had in front of us to deal with. Brett got the details right, because he went above and beyond often to get the most info to help.

We mistakenly chose the other builder (based on their custom design being marginally more suitable for our needs) however if we had our time again we would have gone with IMSU from the very start.

Despite Brett / IMSU not winning our build initially, when we turned up in our version of a 'crisis' about 12 months later and properly stuck, Brett & David (IMSU Ops Manager) really stepped up and were incredibly supportive and helpful both with dealing with insurance claims, quality checks and making sure we were not out of pocket.

Cindy our project manager was always incredibly polite and helpful at every step of the way, even though we were at times frazzled and frustrated with our stop/start journey, Cindy was only ever helpful and super professional. Vivianne our internal selection specialist was also brilliant to deal with and super helpful.

Last but definitely not least was Michael our project manager who constantly dealt with our questions, requests, clarifications and occasional tweaks with patience and almost entirely prompt responses. Again, we were frustrated, impatient and tired by the time we started with Michael and he was great at being able to help us understand what was required, why things were taking the time they needed, and to keep us updated with solutions and practical workarounds whenever we hit a snag.

Overall we cannot recommend IMSU enough. The house they have built for us has absolutely exceeded our expectations, and while our journey didn't go to plan... IMSU stepped up and saved our backsides in our time of need. Huge thanks to the team.

Based on my experience, I would advise approaching this builder with caution. Throughout our project, we have faced prolonged delays and workmanship concerns that have caused significant stress and uncertainty. Our home has remained at the framing stage for over four months with minimal visible progress, while another builder working on a… Read more

neighbouring lot has maintained steady, predictable advancement.

In our case, communications regarding timelines have often referred to weather events and contractual clauses. However, from what we have observed on-site, trades have attended infrequently, and progress has been inconsistent. This has raised concerns for us about whether the project is being managed efficiently. We have raised these issues with Fair Trading for guidance and clarification.

We also discovered that the certifier appointed to our project has a disciplinary history recorded on public registers. While this does not automatically mean any wrongdoing in our build, it did add to our concerns and led us to be more cautious about ensuring all compliance matters are properly verified.

Regarding workmanship, we have documented several issues that we believe may not align with applicable standards. For example, a gap between the brickwork and window frame appeared to lack flashing and sealing. Our understanding is that:

[Details Removed] requires flashing around window openings to help prevent water ingress.

[Details Removed] sets requirements for correct installation, sealing, and weatherproofing of windows.

The absence of flashing, as observed on our site, may pose a risk of water penetration, air leaks, or insect entry.

Inspection — November 2025 (PCI) During our inspection, we observed multiple areas where the slab edge and brick line had irregular, patchy render that appeared inconsistent with uniform finishing. These patches led us to question whether the underlying surfaces had been prepared or finished in accordance with typical industry practice and the relevant provisions of the NCC, [Details Removed], and [Details Removed].

We also noted items such as rusted components, exposed copper pipes, and inconsistent external finishes. While these issues may have explanations, they did not meet the standard we expected for a new home at Practical Completion and raised concerns about compliance and long-term durability.

Another issue involved a gas meter box opening that remained unsealed for several months, allowing rainwater, leaves, insects, and other debris direct access into the wall cavity and timber frame. The area did not appear to have sarking, flashing, or sealant in place at the time we inspected it.

Considering the builder promotes itself as an award-winning company, we were disappointed that the workmanship we observed did not match the level of quality implied. We do not believe it is reasonable to be asked to accept these conditions at Practical Completion, especially when compliance and finish standards are key parts of consumer protection laws.

Just as most people would not accept a new car delivered with rust or visibly inconsistent bodywork, it is difficult to accept a brand-new home with similar issues. Several neighbours have even commented on the appearance of the patchy render, which further suggests that the finish is noticeably below what would ordinarily be expected.

Extremely Satisfied with the knock down and re-build process. The Site Supervisor, provided regular updates on completed tasks, and scheduled tasks, to help us understand, what was coming, in the weeks ahead. The workmanship and build quality, met our expectations and timelines. Any variations to the Original Build Plan were accommodated,… Read more

executed and completed to our utmost satisfaction. As we lived next door, I had the opportunity to interact with some of the Tradesmen. They were friendly, yet acted with a lot of professionalism, in their respective fields. The IMSU Admin Team were fantastic. From the person providing guidance on the Interior Colour Selection, which can be overwhelming to the person co-ordinating the 24 Variations we made to the Original Build, and the person co-ordinating the Payments and Receipts - Kudos to each and every Team Member who were very pleasant to deal with throughout the Build Process.

We must state that IMSU’s pricing and costs, were well managed within the estimated costs that were quoted, prior to the build phase which meant a lot to my financial situation.

Apart from getting through council our build was well organised by our supervisor Dave the build was on time and professionally handled our dream home has been a journey but we'll worth it Show details

We have recently finished our new build in the Blue Mountains through IMSU, part of Trend Connection Homes, and our experience has been very positive. From the sales and tender process with Brett Hiscock, to our Customer Liaison manager Margie Callow, and Rhonda in the design studio who helped us bring our Pinterest boards to life, we can’t fault… Read more

the service we received from the team. They were responsive, knowledgeable, and it was a relief to have all our council requirements managed by the team. Once we started the build, site supervisor Tim Mitchell took over and did a fantastic job of project managing the build, wrangling each trade and rolling with any curveballs that came up. Tim was fantastic to work with, both personable and professional, and he delivered our house on time and on budget (in fact a week earlier than the planned 40 weeks). I wouldn’t hesitate to recommend IMSU and the team to build your house. We had no idea what we were doing but thankfully the IMSU team did. Thank you for our beautiful home Team IMSU!

Fantastic company to deal with from start to finish. From the initial tender stage Brett was so easy to deal with and was on the same page in regards to our wants and needs. The colour selection team made it so easy with their fantastic facility at Gregory Hills. Karen and the other staff in the office were faultless as were the project delivery team. Looking forward to building the next one. Show details ·  1

We recently completed our build with IMSU, and the entire process was remarkably smooth and efficient. As first-time builders, we naturally had many questions and uncertainties, but Margie and David were always on hand to keep us informed and confident, providing clear and timely updates every step of the way. We were particularly impressed with… Read more ·  1

the generous allowances for variations, which gave us the flexibility to customize the design to perfectly suit our needs and preferences.

A heartfelt thank you to the entire IMSU team for delivering such a high-quality home. We'd also like to highlight the exceptional service provided by the IMSU maintenance team, who promptly and thoroughly addressed any minor defects during the 90-day post-completion period. While the issues were few and mostly cosmetic, their meticulous attention to detail and unwavering commitment to excellence truly stood out. We are extremely grateful for their efforts.

Thanks to IMSU to make our dream home possible, speical thanks to Michael Zomaya, David Rullis and Margie Callow for hand holding each step of design finalaization, products selection and construction till the handover. Build quality is superb and from electrical to plumbing to carpentry to stone and tiles, each work is done immaculately and… Read more ·  1

professionally. They have hugh variety of products selection as per your budget and can customise to some extent if design allows. So you can add your personal touch to your build. Highly recommended in case you are looking for latest designed, high quality home build within affordable price.

A delightful experience!! – Right from the first visit to IMSU display home till the handover, the whole journey was a fulfilling experience. Our first conversation with Brett went really well, he understood exactly what we were looking for and from there the whole process was really smooth. Vivian, our color consultant knew exactly what we were after. We were conscious… Read more ·  1

of our budget and she helped us achieve what needed.

Our customer Service officer Cindy was always prompt in answering all our questions and she kept us informed about the progress throughout the build process.

Our biggest appreciation goes out to Luke, the supervisor. His passion for work is truly admirable and we really understood what a big difference a great supervisor can make. He took time to explain each step in the build,clarified all questions and was very accommodating with all our requirements and changes.

We recommend IMSU to everyone and will chose to build with them again in the future.

Custom Home with IMSU – a minute ago New We want to thank IMSU Homes, in particular Barry our Build Supervisor, Margie our Project Manager and Christine and the team from Colour Studio. Together they have built us a beautiful custom home which we were able to design from the facade down to the floor plan. All the team have been so helpful throughout the process and have made the build journey enjoyable. Thank you IMSU. Show details ·  1