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2Infinity Building Group Australia

Infinity Building Group Australia

 Verified
2Infinity Building Group Australia
4.3

47 reviews

Positive vs Negative
81%19%
Build Stage
  • Mid-Construction
  •  · 
  • Post-Construction
Customer Service
4.7
Site Admin ?
4.5
Timeliness
4.6
Structural Integrity
4.7
Plumbing & Waterproofing
4.7
Electrical & Lighting
4.7
Flooring
4.7
Transparency ?
4.6
47 reviews

In-depth reviews

Wantirna
WantirnaVIC2 posts
  Verified
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring

Don't Build with Them! Such a Nighmare – If I can give negative rating I would. 1) Poorly managed from beginning to end. Supervisor were not allow to communicate to us directly. Can only speck to a client liaison officer 2) From installing the wrong roof, wrong bricks, wrong splash back, wrong carpet underlay, cutting into the posi that comprised the structural integrity of the floor… Read more

beams (costing us $$$ to get it inspected to a satisfactory outcome), installing the wrong garage door to the tiniest of all, fixing the wrong tap etc. I seem to be the supervisor that picked up all the mistakes. 3) Poor workmanship – finishing paint is poor, timber stairs and doors were not properly seal before staining, resulting in patchy stained timber stairs, poor carpets joints, cement and cracks on facade, garage floor etc. 4) Building materials were over purchased and the left overs were sold claiming that it belongs to them ….. is this even legal! 5) Handover was so delayed…10 % Deposit paid in Apr 2017 but they only commenced late July 2017. We have lost so much on interest payment and rental due to their delay and inefficiencies. Contract allows them 285 days for construction, however, they have claimed additional 68 days for wet weather, 110 additional days for weekend, public holidays, rostered days off plus others, giving them a total construction time of 468 days! 6) It’s been 10 months now after handover, we are still waiting for them to fixed up the doors etc We were very excited when we paid the deposit, we don’t have any excitement left as they killed it during the 17 months … It was a very stressful process - emotionally and financially

SHAOHONG
SHAOHONGVIC
  Verified

Thanks for Turning Our Dream Home into Reality – We always wanted to build our dream home and explored many options with various builders and our search was finally ended when we first met with sales consultant from Infinity Building. We have made many changes to their standard house plan which suit to our needs and quality upgrades that we always wanted to have in our home within our budget… Read more

which could be very expensive with other major builders. The whole process, from selecting house plan, initial quote, customisation, upgrades, contract sign, selection, construction, progress updates, site inspection and final hand over of the home has been very professional and seamless. At Infinity Building, Sales & design / coulor consultant are professional and customer friendly, office / admin staff are easy to speak with and polite and site supervisor / tradesman are flexible and happy to help you going above and beyond to meets your expectations. Our overall experience with Infinity Building was really a great journey to turn our dream home into reality with unique quality finish and value for money. I would definitely prefer Infinity Building again if I will build another home and highly recommends to my friends and family.

Bales BH
Bales BHVIC
  Verified

Quality Business for a Quality Build! – We have been in our house now for 10 months. I stumbled on this web site and read reviews and thought it best I put my opinion forward. Very happy with our new home looks as good as display. We built a single story home and for the money it cost it was great value with A LOT of standard inclusions. Infinity inclusions were much better than what… Read more

other builders were offering. Nice designs and professional sales staff, very helpful and made us feel comfortable. Contracts explained well there were no hidden surprises or costs. We haven't built before and they made the experience a wonderful one. Infinity have been sensational through out this entire process. They are professional, they don't cut corners. Yes thats right. Of course there were a couple of hiccups along the way but they were sorted very quickly. We had regular site meetings with our supervisor which really helped. Our building supervisor was great and the house was finished ahead of schedule.

We recommend them to family and friends. Great value house for price we paid, thanks and we will most definately build with them again.

Positive reviews

SPI411
SPI411VIC
  Verified

Raliable, Valuable and Transparency! – We are thankful for a friend who referred us to Infinity as they build theirs on them as well. The customer service and friendly approach in assisting me with making the right choices was more than I anticipated. The quality is of great workmanship, the service during the build process was nothing short of amazing, Nothing ever seemed to be… Read more

difficult. Our site manager was always contactable as well as our client liaison manager. Construction was well planned and thorough, not at all rushed, and completion was much sooner than estimated! Quality and polish from start to finish. Reliable, affordable, transparency

ZLL
ZLLVIC
  Verified

Very Streamlined Building Process – We chose Infinity Building Group because they are local and had a great reputation. House designs and options everything was smooth and good. We had regular meetings to choose all our finishings, look at upgrades or changes we wanted and set a build start/end date. All the changes & upgrades we wanted were never an issue.The team genuinely keen to… Read more

explain and ensure we got what we wanted. The workmanship and finishes were great, and all the options we had for fittings were always of high quality. We knew all our costs and upgrades prior to starting construction and the cost was fixed price and was on budget to the dollar! I couln't have been happier with Infinity , the whole team, from the office staff to the builders were friendly and always helpful and happy to answer any questions. Highly recommend them to anyone building from them.

Thanks everyone!

ZZZ
ZZZVIC
  Fair Incentive Verified

Save me from a terrible situation, built me a great home! – I had my house finished fast and great quality in Point Cook,Infinity saved me from a bad experience with another builder in Western area, who was unfinished and huge delay to lots owners in that area. Lucy me meet Infinity, great help in processing of construction and Services after hand over. I do give them a great mark! Use them to build your ones! Show details

Negative reviews

Thusitha
Thusitha3 posts
  Verified
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency

Avoid At Any Cost, Don't Build With Them!!! – This company is not really in the correct practice to be honest. Their staff if utterly unprofessional. All their nice conversations were only till the contracts are signed. In reality they missed the most important part of your engagement, the client communication. It’ll be a fortune if you get a quick accurate response from them. Also there… Read more

were no direct supervisor contact they’ve given me saying it’s their policy. Which means we ended up talking to someone called customer liaising officer who literally know nothing. I was more cross with the construction than their own supervisors. And the customer liaising officer doesn’t know anything about the progress and only respond to me after contacting the supervisor.

Also they’ve done many mistakes at my engagement also dare enough to ask the client to pay for those mistakes done by the builder. Also delayed the delivery by over 20 weeks over the contractual agreed dates.

1. They have missed 2 handover dates and there it was already delayed for over 5 months. And I am not sure whether they know the meaning of “Pre-Handover”.

2. There are so many issues inside and on the outside of the house that still needs to be fixed (after moved in). Not willing to fix or resolve serious issues and they don’t have direct contact except one very helpful person who tries his best but now I heard he’s been asked not to do what he used to do before.

3 Incorrect cabinetry was placed where they asked me to pay to replace or warned about delaying handover. Actually it took 5 months for them to resolve this issue.

4. Very poor workmanship - finishing is very poor, missed paint on a few walls and window seals missing and many more things. Also once after the handover there are so many cement on the garage floor, garage rear door handles were rusted, scuffs on kitchen sinks, floors were popped up the list goes on.

5. Deceptive practices - They make promises and mislead customers to get them to sign contracts. They didn’t do what we asked for and what’s in the plans. Especially the kitchen window length is completely wrong which gives very ugly look at the splash back. Also the tiling on the splashback is wrong but they never wanted to correct.

6. We had the colour selection at the very early stage where even Infiniti didn’t have a proper place to show fittings. The colour selection was done by [name removed] (Owner’s wife) turned up 1/2hr late and pushing us to complete as she wanted to pick the kids. No opportunity was provided at least to check online (Wattyl selector) that we got to know at the last minute and found the façade colours selected are not Grey Naturals but Brown Naturals. [name removed] told the colours we selected are Grey at the time.

7. Lacking communications skill from the start. They never reply to our emails and never answer our calls or call back later. As most of the money is paid. This is their major failure no communication or no direct contact to the Supervisor. Staff at the office are simply puppets know nothing.

8. Their rubble collectors ruined all the drain pipes where the landscaping people to re-plumb most of the broken items. Also they left lot of builder’s rubble that they promised picking them up in 2 days but never turns up that cost me hundreds of dollars to dump them to the pit.

9. Progress payment Invoice will be sent to you before even the stage is completed. But I had the faith on them so I did approve the bank to pay the money. The gap between Lock up 2 and Final payment was 9 months, do you believe that.

We were very excited to move in when the work commenced, we don't have any excitement left as they killed it all during the 15 months of building a home (still lot maintenance to be done). Also this whole engagement was a mess that pressed all of morally, financially and emotionally.

Please do not build with them!!

Preet
PreetVIC9 posts
  Verified

Infinity Problems Group! – This company is very disorganised. Their staff are very unprofessional. They treat you very nicely before contracts are signed. 1) They have missed 2 handover dates and 2 weeks after the second handover was due, work is still not finished and 3 weeks later no handover still on 04/10/2017. 2) There are so many issues inside and on the… Read more

outside of the house that still needs to be fixed (2 weeks after sec handover). Not willing to fix or resolve serious issues.

3) Incorrect materials used in the house and we were forced to keep them because they said if they have to change them, we will not get the handover on time.

4) Very poor workmanship - finishing is very poor, missed paint on a few walls and window seals missing and many more things. Painted wrong stain on timber windows and doors. wooden doors looks like dark green paint.

5) Deceptive practices - They make promises and mislead customers to get them to sign contracts. They also didn't install some items from colour selection (bulkheads, shower screens, niches, sliding doors, privacy locks and Front Door).

6) Refuse to cooperate with requirements listed on quotes, colour selection. Heating and cooling vents placed in the wrong places.

7) Lacking communications skill from the start. They never reply to our emails and never answer our calls or call back later. As most of the money is paid.

8) [name removed] told us to add extra's into the building contract for Driveways and landscaping. So that most of their construction Final Payout is covered in the Fixing Stage. No one will speak to you on the phone or reply to your emails from their office once you are close to handover.

9) Progress payment Invoice will be sent to you before even the stage is completed.

We were very excited to move in when the work commenced, we don't have any excitement left as they killed it all during the 13 months of building a single story home (still unfinished).

PLEASE DO NOT BUILD WITH THEM!!

Parminder singh
Parminder singhVIC2 posts
  Verified

Hi all this building company worst because on contract time saying something later doing something d – Hi, very lazy, unprofessional staff specially supervisor [name removed] big cheater, did not paint my front door, to many cracks in home, not proper painted my home's walls. I tried to make contacts with builder through reception, but i never heard back from them. In 7 months period I made numerous calls for the maintenance, which we are eligible to have done after first 3 months, but no response from receptionist. we are very disappointed.  Show details

Recent reviews

Huang
Huang2 posts
  Verified

Infinity building group is my right choice – Infinity building group is your right choice for overseas investors Infinity team are very friendly and helpful I only had 2 meetings with one of Infinity sales ( to discuss the house plans and Handover ) as I am live in china no time to visit Australia, They made very simple and easy job to build my new house Infinity Building Group , YOU CAN TRUST ! Show details ·  1

ETH83
ETH83VIC
  Verified

Brilliant company with outstanding finish! – Infinity from the beginning catered to our needs. Their initial meeting with us was informative, friendly and they were happy to discuss many options to make our dream home come true. The build was very well managed, with regular fortnightly updates. The building process was quick, easy and the communication throughout was great. Our new home is… Read more

finished beautifully and the quality of products and appliances used is fantastic. We want to thank the staff at Infinity for making our dream home a reality!

Muhammad
MuhammadVIC2 posts
  Verified

Excellent house construction work – Infinity Property Group just finished my house construction even before time and with excellent quality. I hired external Private inspectors for PCI inspection and they were also very satisfied with the quality of the work, apart from few/minor cosmetic issues which infinity property group managed to fix. Excellent job. I’m writing this review after I’ve moved in and lived for few months. Show details

Mehar
Mehar
  Verified

Excellent experience of building my dream home! – It started with meeting sales consultant at Infinity building group show house with excellent explanations of plan and inclusions. We received all updates from admin staff during construction of our dream house . Settlement of our house was great with 100% complete inclusions . I will prefer same builder to build my next investment property too.  Show details

Custom Home Builders

Find out how Infinity Building Group Australia compares to other Custom Home Builders

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Sukhchan K.
Sukhchan K.
  Verified

Amazing Results – It was an amazing experience dealing with the sales people from Infinity Property Group. Our experience with the administrative staff and construction staff was smooth. We received our dream house as promised by the company on time. My wife and I would recommend them as a builder to our friends. Show details

Sheree G.
Sheree G.VIC2 posts
  Verified

Quality finishes, seamless build time, beautiful homes! – Infinity has been sensational through out this entire process. We haven't built before and they made the experience a wonderful one. They are professional, they don't cut corners, if there are any problems then they fix them straight away. Their products are high end, their service is wonderful, they do everything to make your house a home. I'm… Read more

pretty happy that we decided to build. Easy and straightforward, a bit of fun and a nice new house at the end.

Parvinder
ParvinderVIC2 posts
  Verified

Absolutely amazing house !! – Building a house can be a nightmare but having a team of professional team who are passionate about their work can make it much easier and stress free ..from the floor plans to the handover of the keys it was all smooth process .. a very big thank you to Navjosh Singh for guiding and helping us in every stage of the process ..I highly recommend infinity property group .. Show details

Chen
Chen
  Verified

Thank you for building My Dream – Me and my wife would like to take this opportunity once again to thank the Infinity Team for making our dream come true. The entire build process was handled in a professional and a timely manner. The Infinity inclusions was very up to date and very stylish. Thank you Infinity for making my families dream come true. Show details

Palman
PalmanVIC2 posts
  Verified

Reliable builders – We are satisfied with the service and will recommend this to my family and friends. We got our house constructed under five months with properly mentioned quotation and no extra surprises whilst construction After service is good too as they listen to the queries and get that fixed. Show details

BOT150
BOT150VIC
  Verified

An amazing experience, Quality Home & Excellent Service – Right from the first moment we walked through the door at Infinity we felt welcome. After comparison, we decided to build our house with Infinity. During the whole process, they have been brilliant and superb to deal with. The team at Infinity have been a pleasure to deal with, answering all of our questions and helping us understand where we were… Read more

at with each stage of the build and what to expect next. We were able to customise one of their designs to suit us and be confident in the knowledge that we had a fixed price quote that wouldn't change or blow out later on in the build. The quality of the standard inclusions and the finished home is excellent and they were able to deliver it well within the promised timeframe. I wouldn't hesitate to recommend Infinity to anyone looking for a builder and when the times & quality come would happily build with them again.

YY OZ
YY OZ3 posts
  Verified

Fantastic Home, quality inclusions throughout – The whole process was seamless, from signing of contracts right through to Handover the builder communicate well and make sure house ready for mover in. We would happily build another house with this builder. Show details

Nick
NickVIC2 posts
  Verified

Highly recommended – Quality, finishing and all inclusion are top class which normally upgrade with other builders. Best Customer service. Keep up good work Infinity Group team. First, on pre-sales, Infinity Group did something nobody else would - they provided us with numerous price estimates. We had specific requirements and Infinity met them all. Infinity had up… Read more

front pricing and excellent presales. We knew what we were getting and how much it would cost. Builder’s team is very knowledgeable and made sure that we understood the overall building process. Sales team is always available to answer our questions. Time frame of construction is earlier than expectation. Really appreciate their work and thankful to the whole team.

Tarneit House
Tarneit HouseVIC
  Verified

Good customer service and fast contruction – The construction time only takes about 10 months, much faster then my other friend. Quite good reporting and communication along the way. Happy with the final house, it actually looks better than on the sales brochure. Show details

Custom Home Builders

Find out how Infinity Building Group Australia compares to other Custom Home Builders

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HAI YU
HAI YUVIC
  Verified

Extremely happy – My friend said to use Infinity Building Group to build my investment house and I am so happy I listen. I was worried because overseas investor but everything was very happy. Infinity send me photos every time and the house is finish fast and very good quality. Thank you Infinity Show details

preet
preetVIC
  Verified

Best Builders Around – definitely recommend them as they are best builders around. excellent customer service during the building process. Very good build quality. I had a co-ordinator Josh Singh very helpful during the process. Smooth transaction. If I build another house in future, will definitely go with them again. Hi-fi for infinity building group and them. Show details

KD SA
KD SAVIC2 posts
  Verified

Recently finished Building Project – Overall good end product with recently finished project 26 square house at Clyde, From Sales Process, estimation and then Build process. Our Sales consultant has been engaging and fair and responding and was contactable till the handover. Good Builder if you want to change to plans or bring your own plans . We had engaged independent private building inspector through all Build stages and overall building quality and finish was okay. Show details

gagandeep b.
gagandeep b.VIC
  Verified

Highly Professional Services – My dream house project started from excellent sales department of Infinity Building Group from where we got complete information regarding construction process, inclusions & upgrades. As our home was customised, we got opportunity to use customised plans to build our house. My construction journey was very smooth and stress free from admin… Read more

department of Infinity Building Group. End product of my dream house was smoothly delivered. I will recommend Infinity Building Group to my friends and relatives too.

Perry
PerryVIC
  Verified

Satisfactory result of my Dream House – It all started from Infinity Property Group Sales person with his advise we started our journey to build our house.As promised we received all required office support during construction of our house in all stages.Quality of workmanship and inclusions promised according to contract was delivered.I will recommend this team to all my friends and… Read more

relatives. Thanks to Infinity Property Group.

September 19th 2019 Update: Highly Recommend Builder!!

My experience start from Sales staff which was very much supportive and informative. Plans was discussed in details as our house was customised. Whole journey was smooth and end product came satisfactory. Our family dream home was before us when we got keys at settlement before promised time frame. As a family of first home buyer . I and my wife will recommend Infinity building group to my friends and relatives. Two of my friends already signed with them after my house warming party. Thanks A lot Infinity Team.

Raj
Raj
  Verified

Dream Come True:) – We are absolutely in love with our new house and incredibly grateful to Infinity for making our dream come true. The quality of building is perfect and all over the management of building very good. construction of custom build house was completed under 6 months, even though communication during the construction is not very good but i an very satisfied with the end product. We confidentially recommend Infinity.  Show details

Amrinder Singh
Amrinder Singh
  Verified

Excellent house by Infinity – The quality of construction was excellent. The workmanship quality was great. The staff was very responsive and quick to acknowledge the concerns. Infinity has delivered me my dream (home) and I am really thankful to them for that. They are a really great bunch of people. Always helpful and responsive, which you hardly get into this type of… Read more

industry. I will definitely go with them again, if I will build another house. Thanks once again Infinity.

venky
venky
  Verified

very good – handovered the key before the due date.we could celebrate our christmas .everything was up to the mark no hasseles at all. and the infinity staff were very good at service. kids r too happy when they see their kitty room. family friends asked me couple of times to refer the builder. and i hopefully think 5 to 6 families have already started building with infinity.  Show details

Rani
Rani
  Verified

Terrible maintenance arrangements via receptionist – They treat you in the beginning like you are the most important person in the Earth, however when it comes to maintenance work , no body cares. There are cracks in tiles in living area , kitchen and bathroom. The outside gutter pipeline is broken ,the fence fall within one week of installation. I tried to make contacts with the builder through… Read more

reception,But I never heard back from them . In 1 year period I made numerous calls for the maintenance, which we are eligible to have done after first 3 months ,but no response from the receptionist. We are very disappointed . I may have to seek legal advice to resolve the matter, it would wastage of time and money for us.

Anurag
Anurag2 posts
  Verified

A very happy customer - highly recommended!! – We are first home owners and this was our very first experience of building/owning a house and hence were very nervous, especially reading all negative reviews of large scale builders. We approached Infinity builders back in Sep-15 and our experience has nothing but pleasant since then to the time we took possession of our house. We met atleast… Read more

10-15 builders and finalised Infinity not only because of their best value deal and the amount of quality inclusions but also due to their friendly nature and advise while working through our contract specifications. They were not at all pushy like other builders and that is what made us finalise our build contract with them.

Our house build started during late Jan-16 and was finished by the end of June this year (i.e., around 5 months). We are very happy with the quality of work and everything is as per the specifications. Everyone who has visited our house since we moved in comments on the quality of workmanship and how well the house has been made. Even our neighbours who built with renowned builders cannot stop gushing about our house and when they get to know how much we paid for the same, I am sure they feel a bit cheated by their respective builders. :-)

I would say that they were not as organised as some big builders who provide regular email updates about the status of your house build but I was able to call Infinity anytime and speak directly with the owner (Mark) or Josh - who finalised our contract to get upto date status. I was happy to make a few cents phone call instead of paying additional thousands of dollars to get those emails. :-)

It has been a month since we moved into the house and have come up with a list of about 5-6 minor items to be fixed during initial 3 months period (e.g., some chipped paint job, one of the stove lighter stopped working, etc.) - which will probably be done by the appliance company anyways.

So, I would definitely recommend Infinity group to anyone looking for an excellent build quality at the best price. We won't hesitate to go to Infinity to build our next house, obviously after comparing the market. :-)

Jakini
Jakini
  Verified

A+++ Quality & on time Completion – We are very satisfied Happy that we had chosen to Build our dream home with Infinity Property Group, very well managed and qualified team, Excellent customer service. Highly Recommended to all. Infinity has completed our home in less than 4 months. I love their professional approach from beginning till completion. quality workmanship and no surprises. They helped me a lot even I had no idea about what to do.

Jude and Anne
Jude and Anne
  Verified

Flexible Building Group – We are very happy to work with Infinity Property Group. They are friendly, flexible and excellent people. We highly recommend Infinity Property Group to anyone who like to make their dream home on time and with best quality. We are satisfied with customer service and build quality is great. Our home is our big dream and it came true. Thanks to Infinity. Jude and Anne

Yousif
Yousif
  Verified

My new home – I am very happy with the people at Infinity for my new home. I had a lot of questions and they helped me all the time. Everything is very new and looks good. Infinity helped when I did not know what to do and talked to me like a person and I felt very welcome. Thank you to Infinity Building Group.

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