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InsureandGo Australia International Travel Insurance - Bare Essentials

InsureandGo Australia International Travel Insurance - Bare Essentials

Single Trip, Cruise
4.3 from 62 reviews

Reviews

(40)
(13)
(2)
(1)
(6)
  • Value for Money
    4.2 (47)
  • Transparency
    4.1 (40)
  • Customer Service
    4.1 (45)


busted

bustedGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Risk Categorization is Too General

published

I have a pre existing condition relating to atrial fibrilation and a heart attack experienced 10 years ago. I was treated by angioplasty and a single metal stent followed by an ablation procedure. I have had no symptons since and have been taking preventative medication since and have been standardised with no changes in strength or type for more than 7 years. Your risk assessment places me in a group that had treatment 6 weeks or more ago and takes no account of my stable condition.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Senior
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Bob

BobGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Too expensive for Senior Travellers

published

The policy was marginal in value and too expensive for Senior Travellers who are in good health.
Easy to set up online. I have used this insurance company 10 times.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
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Very affordable

published

For an older person, the price of the policy was very competitive. Completing the medical section for a preexisting condition was straight forward. Very pleased with the policy and the price.

Transparency
Customer Service
Value for Money
DestinationMiddle East
Claim MadeNo
Insurance Cover For:Senior
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Karen H.

Karen H.Peel, WA

Ooooooooooooooo

published

As I have not had to claim cannot answer this question. The customer service team were very good setting up the insurance. Have used Insure and Go 2 times. Cannot write anything else. Now if you cannot accept few words not submitting review.

Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Adult
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Nick

NickGreater Melbourne (Metropolitan), VIC

Easy to navigate, clear options

published

I have used this company a few times, no claims made yet, but online information clear and easy to navigate, recommended for travelers who don’t need too much guff etc

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
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Michele

MicheleGreater Melbourne (Inner), VIC

Great

published

Only used this instance company once,but may use again in the next 6months.policy looks value for money.easy to apply online,simple.
Fingers crossed I won't need to claim,but if I do I hope it'll be easy

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Adult
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Graham R

Graham RSydney, NSW

  • 2 reviews

Ideal for single traveller taking budget trips

published

Easy to choose level of insurance based on type and value of trip. You can choose the main items you wish to insure. I have been using InsureandGo for 8 years but have not needed to make a claim.

Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
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Very poor customer service, don't waste your money - they won't approve claims.

published

Very poor customer service, will weasle out of paying you anything. Don't bother as they take multiple weeks to just deny your claim and the escalation and review process isn't helpful

DestinationAfrica
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedNo
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
Cassa

CassaPerth

  • 3 reviews

Very competitive rates and easy to use website

published

I've always found Insure and Go to be competitive on rates and the website is user friendly. I've never made a claim so I hope if I ever do it will be as easy as arranging the cover.
I'd like to see some reward for being a frequent user in the way of a discount.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
See all answers
bazndi

bazndiSouth East Queensland, QLD

A company that cares

published

We have used InsureandGo several times and fortunately have not had to claim. However we have been impressed that when we arrive home, we receive an email to see how our trip went and if we need to claim.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
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Barb

BarbIllawarra, NSW

  • 3 reviews

I always choose Insure & Go

published

I have bought many policies over the years from Insure & Go but haven't ever made a claim so I am unable to comment on that process.
I like the fact that there are different levels of coverage available to suit individual requirements.
I like that senior travelers are covered and pre existing conditions are easily assessed for coverage. I don't really understand that a dearer policy means a dearer price for coverage of these conditions though.
Web site, booking process and communication from company are very good.
Thank you.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
See all answers

M Lim

M LimSydney, NSW

Fair in assessment of pre-existing medical conditions..

published

I bought travel insurance from InsureandGo mainly because it fairly considered pre-existing medical conditions by their additional questions on the extent of the condition. I also found the price of the policy reasonable.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior

Sandra

SandraPerth, WA

Perfect

published

I bought the insurance for my daughter, unfortunately I entered the incorrect date of birth. I contacted the company and the process was so simple they updated the date of birth and resent the document. I was very impressed with their service. I will definitely use this inductance again,

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Teenager
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James Reid

James ReidGoulburn Valley, VIC

  • 2 reviews

Very Good Product to suit my needs

published

I have used this Company for my travel insurance needs on several occasions. As I am getting older I don’t need complications and find this company easy to use. Fortunately I have had no claims to make but I assume I would not have any problems

Value for Money
DestinationEurope and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
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good service

published

looks like reasonable price for the policy.
Easy to setup.
my second time using those services.
hope I will not need to activate the policy but I am sure there will be no problems in case of need

Transparency
Customer Service
Value for Money
DestinationEurope and Middle East
Claim MadeNo
Insurance Cover For:Adult
See all answers
Carolyn D.

Carolyn D.Sydney, NSW

Easy, fast.

published

I have used insureandgo many times and find the process of obtaining the policy easy and fast. i have yet had need of a claim but I am optimistic that it would be handled with the same efficiency.

Value for Money
DestinationAustralia, East Asia (e.g. China, Japan, South Korea), Europe, North America (inc. Hawaii) and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Adult
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Sandi

SandiGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Excellent value and customer service

published

A great value policy and easy to prepare online. Unfortunately we had a claim and I cannot speak highly enough about the customer service agent Cora who looked after us with empathy, professionalism and frequent communication. Her customer skills are to be recognised as she made a difficult situation resolve itself with care and constant updates. We certainly would use Insurance and Go again. We will certainly be spreading the word amongst family and friends. Thank you.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Insurance Cover For:Senior
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The process was so easy

published

It was very easy to set up my policy. I have never used this company before and I was surprised how quick and easy the whole process was. I will recommend InsureandGo to family and friends.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
See all answers

Graeme Kent

Graeme KentCentral Highlands and Goldfields, VIC

Very happy with the cover

published

I have used Insure and Go for many years - no claims, but comforted by the support offered if needed. It is always quick and easy to set up and I believe for my needs value for money, as I operate a small charity and we are always conscious of our spending.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
See all answers

Diana A

Diana AGreater Melbourne (Outer), VIC

  • 2 reviews

Great value and excellent customer service

published

Accidentally my insurance was incorrect by one day and they fixed it without extra charge and very quickly. I am very grateful for the customer service. Thanks for the service

Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeNo
Insurance Cover For:Adult
See all answers

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