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InsureandGo Australia Domestic Travel Insurance

InsureandGo Australia Domestic Travel Insurance

Gold, Silver, Bare Essentials
4.2 from 94 reviews

Reviews

Review distribution

5 star
60
4 star
15
3 star
6
2 star
2
1 star
11

Good result, average process

published

Lodged a claim for rental car excess waiver. Claim form is a quite misleading in that it actually said I cant make a claim which was confirmed by contact centre staff. Lodged the claim regardless pointing out no-where in the advertising or PDS did it mention the reason for not claiming. From there it was fine and approved. Good result but I wonder how many people miss out at the initial stages.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time1-2 months
Claim ApprovedYes
See all answers

Gold is the only way to go

published

Easy to set up and understand. Great prices . Am insured for everything I need and more. No I can enjoy our holiday knowing we are covered. Buy this insurance it's great.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Still waiting

published

Still waiting for 2 policies to be sent to me after payment has been taken out of my account For domestic and international policies. Not sure why it's not been sent

DestinationAustralia
Claim MadeNo
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
Ian Such

Ian SuchHobart, TAS

  • 2 reviews

Returning customer

published

I have taken out numerous policies and fortunately have not had to make a claim. I use InsureandGo because the website is very user friendly and explains the cover in clear detail. The price is also very good.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

kris

krisMid North Coast, NSW

second policy

published

I first used your company for my overseas trip I had this year and was pleased with the way it was simple to obtain. I have 2 cruises planned for next year and have chosen your company once more. The rep Daniel was efficient, completing my request expediently

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Teenager
DestinationAustralia
Insurance TypeMulti-Trip
Claim MadeNo
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Very disappointing!

published

First and last time we will ever use this company. Five months after lodging a claim we are still waiting for our claim to be resolved. Have recently emailed the complaints department to have the claim reviewed as we have a letter from a Neurologist supporting our claim.

Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time3+ months
Claim DateMay 2019
Claim ApprovedNo
See all answers
5 comments
InsureandGo Australia
Anna J.InsureandGo Australia
Disappointed
Disappointed

How do I message you?

Disappointed
Disappointed

Claim number 119006080


Franji

FranjiGreater Melbourne (Inner), VIC

  • 6 reviews

My Claim Took 3 Months & Was A Simple Domestic Claim !!

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateMay 2019
Claim ApprovedYes
See all answers
2 comments
InsureandGo Australia
Anna J.InsureandGo Australia
Franji
Franji

Rob G

Rob GSydney, NSW

  • 3 reviews
  • 1 like

Appears perfect for present circumstances

published

Feel it was good value considering we are only are sea 4 days. Submitted the application after reviewing on Seniors website. Trip is not until 6/12/2019. Have no used this travel insurance before.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
Darryl Collister

Darryl CollisterNorthern Region, NSW

Not too bad. Lacking in cover compared to other insurance agencies.

published

Never used it before. First timer on a cruise. Good for what it is. Easy to set up. Doesn't offer as much as other insurance companies , but being a first timer, it covers me for what I need.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
millie37

millie37South East Queensland, QLD

  • 2 reviews

Great price & cover

published

An insurance with a great price & cover. Having to make a medical claim for onboard a cruise l am very happy with the swift service & payment of my claim. I have since purchased further policies & will continue to do so when required. Very happy customer.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateApril 2019
Claim ApprovedYes
See all answers

Robert

RobertDarwin, NT

How excess reduction applies could be clearer

published

This is the first time I have used InsureandGo. I will be better informed next time and save on the policy cost by not selecting 0 excess option, which only applies to select items.

Value for Money
Transparency
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Steve

StevePerth, WA

  • 3 reviews

Fair price, covers what I need.

published

Never had to make a claim but comparing insurers Insure and Go this was good value for money. The Bare Essentials cover was more than adequate for covering the things that I was looking to have covered.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Excellent

published

I fund insurengo to be very well priced and excellent coverage and easy to deal with ,thoroughly recommend them to anyone even with pre exsiting conditions nothing is a problem

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Lane

LaneHunter Region, NSW

  • 4 reviews
  • 7 likes

Great prices clear language

published

The policy setup is easy to use. Painless, clear to understand without jargon to the layman. Value for money and simple to sign up. We got confirmation immediately and covered for the trip as we wished.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
John

JohnSouth East Queensland, QLD

  • 2 reviews

Great Value Domestic Travel Insurance

published

Needed domestic insurance for trip Melbourne, Great Ocean Road, Adelaide, Alice Springs Tour Uluru.
This policy covered all of our needs ,was easy to set up and represented great value. Hopefully all will go well on our trip with no need to claim. Highly recommended

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Great value

published

We started using InsurangeGo for our international travel and recently also using them for domestic travel. It's very easy and simple to apply and we think it's a great valeu policy

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationAustralia and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Casa

CasaIllawarra, NSW

  • 2 reviews

Fast and simple

published

I thought the process was simple and the price competitive.
I bought the policy two days ago for a domestic trip next February. I received an email this morning from Seniors Card offering 15% off Insure and Go travel insurance. I am disappointed I was not informed of this offer

Transparency
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Jezza

JezzaPerth, WA

Value for money

published

I felt that the information provided was clear. It was competitive and the website was very easy to use. It was a hassle free from start to finish. Will use again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

KJK

KJKGreater Melbourne (Outer), VIC

Good value policy

published

Best value policy i was able to find. Haven't needed to make a claim. Site was user friendly and quick to set up. Looking at using it again for next trip.

Value for Money
Insurance Cover For:Adult and Child
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Adam

AdamSydney, NSW

Ideal and perfect for us

published

Was fast and easy to purchase the policy was easy to see what was in each level of cover hassle free. Thai is the second cruise policy I have purchased

Value for Money
Insurance Cover For:Adult and Child
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

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