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InsureandGo Australia International Travel Insurance - Silver Cruise

InsureandGo Australia International Travel Insurance - Silver Cruise

4.7 from 22 reviews

Reviews

Review distribution

5 star
16
4 star
5
3 star
1
2 star
0
1 star
0

Ginger meggs

Ginger meggsNortheast, VIC

Great travel insurance

published

First time customer of insure and go. Excellent cover for 95 year old Mother and self. Good price for full medical cover. Have not travelled as yet but hopefully no claims .

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Chris

ChrisSydney Surrounds, NSW

  • 2 reviews

Good Rates,

published

I had a bit of trouble when I was appling online, However this was rectified very quickly after one phone call,
I have used this company on quite a few occasions and have never had to make a claim yet !!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Kerry

KerryHunter Region, NSW

  • 3 reviews

Easy and competitive.

published

This is the first time I have used Insure & GO, thanks to Seniors email and discount.

Was very happy with price after stating pre-existing conditions.

Similar coverage but far better price than others.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Wilma Stevenson

Wilma StevensonGreater Melbourne (Outer), VIC

competitive rates with good coverage

published

Premiums were very competitive with good coverage. This is the second time that I have used this company. I have not had to claim and hopefully that trend will continue!!

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Heddyjan

HeddyjanPerth, WA

Good for Seniors

published

This is the first time I have used this company but it was recommended by a friend.
I haven't commenced my cruise holiday yet but it was a relief to obtain cover for pre-existing condition. The website was easy to use and the quote was acceptable.
I hope I don't have to make any claims but if the process is as easy as the website then it will be easy.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationMiddle East and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
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Essential cover for travel with pre-existing medical condition

published

Steep premiums for a medical condition that has only manifested once and has not recurred in 20 years.
A small claim form loss of prescription sunglasses but took a lot of explanation to get co-operation and approval to have claim lodged and approved.
Have used InsureandGo 6 times.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAfrica, Europe, Middle East, North America (inc. Hawaii), Pacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateJune 2018
Claim ApprovedYes
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Charles Campbell

Charles CampbellMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

I found insure and go easy to deal with

published

The policy was a little higher cost than previous holidays.

I have lodged one claim in the past and it was dealt with promptly and it was easy to set up, except for the reason below.

One fault that could easily be rectified is the choices of cruise policies. Cruises to the South Pacific Islands from Australia could be made clearer. I had to ring up and ask the question. Please review the Domestic, South Pacific, New Zealand, choices when people are booking. The confusion could easily be made leading people to choose the wrong option.

The options below asking if ever a claim was made, should be in the past tense. i.e " Has your claim been approved" should read "Was your claim approved"

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers

Great product always use silver for a cruise

published

Easy to use online. Have used insure and go many times on all my cruises. It is the best overall price of any insurance company. Would recommend to all my friends.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
David Lilly

David LillyMetropolitan Adelaide, SA

  • 3 reviews

so far so good

published

cost of policy was very good, simplicity of web site so was also very good, can't comment on making a claim as haven't travelled yet, have used before fortunately without the need for a claim.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Dr FJB WILLIAMS

Dr FJB WILLIAMSHunter Region, NSW

Upgrading from Basic which met all my needs for previous Asian based cruises

published

Now further away from Australian with Iberian and UK TRAVEL. Upgrade good value and easy to set up.
Third time for International cruise travel, from late Nov to early Jan. This time river cruise not sea voyages.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationEast Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Great experience

published

Policy value was okay, not able to be set up online due to existing conditions but staff member who helped was excellent.
I had to lodge a claim when I returned home and it was completely resolved in a month.
First time using InsureandGo and would not hesitate in using them again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim ApprovedYes
See all answers

great

greatSouthwest, VIC

great

published

First time to use. Time will tell whether we use it again.
Easy to follow any questions quickly answered.
Dissappointed that Australia & its Territories not included in Multi Trip (annual) Policy.
Competative Value for Cruises.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

elsie

elsieGreater Melbourne (Inner), VIC

At my age

published

At my age 95 there is not much choice so why must i find thiety words. I dont have a choice ..however insure and go seem ok if a little pricy

DestinationNew Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo

Fair to deal with

published

Needed to add a condition to our policy,upon review was told initial policy was wrong.(Initial customer service person had us leaving from international port when we were actually leaving from domestic, )Had to do a new policy so needed to pay again and wait for refund of initial policy very frustrating.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Antoinette

AntoinetteSydney, NSW

  • 2 reviews

Very easy to apply

published

This was my very first time using InsureandGo and the Policy was very easy to set up and straightforward and good value, I have travelled a few times before wish I knew about InsureandGo then. From now on InsureandGo is the way to go when travelling.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationNew Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Nerd

NerdMid North Coast, NSW

  • 6 reviews
  • 9 likes
  • Verified customer

Exemplary Service

published

First time I have used InsureandGo. Unfortunately, a period of ill health necessitated cancellation of trip overseas. I contacted them and was given a form and the claims procedure. I submitted the claim in late October, 2018 and, after some further email
communication, the claim was approved in late December! The refund was in my account a few days later!
It was a pleasure to deal with such an efficient, courteous and competent group of people.
I haven't dealt with an organisation that actually delvers the goods like InsureandGo has for as long as I can remember. I am now a committed client!

Well done InsureandGo. Your staff are a credit to you.

Insurance claim madeYes

Review collected in partnership with InsureandGo Australia


  • Verified customer

Fantastic

published

I have used insure and go three times. Found them very helpful when making enquires and very price competitive. Have since taken out a further policy for our next holiday.

Insurance claim madeYes

Review collected in partnership with InsureandGo Australia


Alison

AlisonSydney

  • 2 reviews
  • Verified customer

No fuss

published

Easy to set up and comprehensive cover as I have only just purchased the cover and hope not to have to claim I can’t comment on anything else.

Insurance claim madeNo

Review collected in partnership with InsureandGo Australia


Ian Williams

Ian WilliamsLilydale, Tasmania

  • Verified customer

A necessary expense for travel

published

I had used Insureandgo previously and again found them good value for the cover I was after. Policy was easy to set up online. Subsequent experience when making a claim was efficient and satisfactory.

Insurance claim madeYes

Review collected in partnership with InsureandGo Australia


  • Verified customer

Cruise policy

published

Policy was good value and easy to set up. I did make a claim but when I tried to do the claim online it wouldn't work so had to call customer support. Customer support were helpful and claim was processed in a reasonable amount of time after all support documents were submitted to Insurer.

Insurance claim madeYes

Review collected in partnership with InsureandGo Australia


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