after several Insureandgo policies I finally had to make a claim. which was caused by sad and distressing circumstances. with trepidation I made claim and the service ,help and care I received was outstanding, they did everything and settled very quickly. I live in a retirement village and our group all use Insureandgo.
Good coverage for pre- existing medicsl conditiond
Policy and medical screening were easy to use online. The policy offered for pre- existing conditions was affordable and gives peace of mind for overseas travel. Have used in past and will use again.
Forget about trying to claim for lost items when traveling
Ive used this company 4 times and made one claim. Took 14 days for a decline letter. I lost $300 pair of Bose headphones at Changi airport. Because I was about to board the plane when I realized they were lost I could not lodge a lost item with the airport and get an official lost item report they refused my claim. Medical insurance is the only insurance worth buying when traveling.
Good cover but make sure you know about the excess!
I chose this because of the Choice review. I haven't been on my holiday yet so I can't comment on Claims and hope I don't have to make one. Setting up the policy was easy, especially for pre-existing conditions. However, I forgot to check on excess payments untill I had already purchased the cover. It wasn't obvious when filling out the form. It's a $100 excess for each claim which is why the cover is such a good price. That's ok, but it should be much more obvious, much easier to find out about and clearer from the beginning.
30days too short time to put in claim
When I tried to lodge a claim I noticed it had to be done within 30days of return and as I was unwell and did not manage to do so within this short period I now cannot claim as it is too late. Wish this was made more obvious to me
We did have a medical claim - perfect handling of claim
Most people here write: Insurance was good, because it was cheap and they are happy that they did not require the insurance. That's not a usable feedback...
Yes, I confirm that the insurance is good value (my wife had SILVER), but more interesting is:
My wife suddenly did have severe pain at a certain part in her body. This needed to be investigated, while she was overseas (in this case in Europe, Slovakia).
She went to see a doctor there and had the required tests done.
It was very easy to communicate with the insureandgo insurance.
- Verified customer
Great service and true to their word!
Best product and service.
Travelled to Bali - wife gets bitten by a Monkey. The local Bill for post bite, Rabies and antiviral etc came to AUD 10000 Yes $10K and these guys approved the treatment and took away any worries about contracting this Awfull disease. Thankyou.
Couldn't fault InsureandGo
From start to finish we only encountered helpful, friendly staff. We had to make a claim and had only polite, efficient staff during a dreadful time for us. The claim was resolved in full in 5-6 weeks. This is the second time we have used InsureandGo and have already recommended them to friends.
- Verified customer
It was very easy to set up. Good value for money. Haven't made a claim yet.
I am happy to use every time we travel. I will definitely recommend to all my friends for their future travel needs.
We have used this company for several years now. It is easy to complete online and the few times we have needed to talk to someone it was easy. we have made a couple of claims during this time and the process was quick and easy. Premium wise very competitive
If something goes wrong, I better be covered !
I have Never used this policy prior, effective wording made it simple to take out, easy to set up, prompted to print policy and take away with me. That it!
Was easy & covered my needs. Was also reassuring to have it recommended by Choice.
Easy to organise and great value. First time I've used Insureand Go but will definitely use again for future trips. It was recommended by a colleague and have thanked her for the advise.
Easy and affordable
Good value after comparing with a number of other companies. Easy process to sign up to a policy and a good choice as well, Also easy to get a medical assessment online without paying over the top for simple medical conditions like taking blood pressure medication. I could not see a way of not having the standard access of $100 waived, that would have been a good option.
Thanks and hope that any further experience with the company is a good one.
First and last experience with InsureandGo
The policy was competitive and seemed to be reasonable until we made a claim, and found out about the fine print! Our claim (for less than a $1000) for accommodation expenses because of a 15 hour delay from an (airline caused) missed connection and subsequent 2 day delay because of lost luggage was rejected - on the basis that there was no claim under the policy for delay costs resulting from a missed connection flight where the scheduled stopover was less than 6 hours. Who would intentionally schedule a stopover of more than 6 hours!
Great package - with great benefits and a great price!
This was such an easy policy to purchase. Everything on the website was clear. The price was better than competitive- it beat the other quotes hands down! I also had a promo code which gave me a discount giving me an even better price.
I will be travelling in a January, so this will be my perfect companion!
Not worth the paper it is written on.
We travelled to Thailand with our two kids and on the plane ride over my infant became sick, she was admitted to the international hospital in Bangkok for five days.
We had to cancel our trip and we had to pay all of the expenses to later be reimbursed, or so I was told.
$10,000 out of pocket later not to mention the thousands already spent on flights and accommodation that I had previously paid. I come home and apply to be paid out to be told that they will not be paying my airfares, the bulk of my accommodation, transfers. They sent me a sta...tement telling me that out of the $10,000 they would refund me $3200!!!! I then called up the company and spoke with the man dealing with my claim asking him why my flights and accommodation werent being paid he told me that I had traveled to Bangkok and it wasnt their fault that I didnt have a good time whilst I was there! So they wouldnt be paying for any flights. Feeling so upset and with now having lost around the $15000 mark I would strongly advise going with another company as this has been an absolute nightmare after dealing with my child being so sick now being treated like this and loosing the majority of my money
Peace of Mind
Hoping to never have the need to use. However, having the feeling that everything is covered if the need arises allows me to enjoy my holiday without worry. Highly recommend.
A must for any travel
Easy to set up a policy. Good price and great cover. First time I have used this company but cannot fault it so far. We are yet to travel and hopefully will not need to claim, but if we do I feel comfortable with our policy cover.
To much paper work asked while I was travelling
How wrong is to word( if the policy was of a good value ) no one takes a policy to get value out of it ,its because if something happens and we are away from home and our private health insurance or Medicare does not cover us ,unless we take travel insurance, no one takes it with the thought of making money out of it.
Said that I was unfortunate to have to make a claim,but fortunately I was staying at my son place and not moving around with a group travel, the paper work my son and myself had to send you was overwhelming we were fortunate that ...
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