so far SO GOOD
better value than some but still costly
first time user
multi trip annual policy has good coverage, better than last company used.
no claim made at this time. A number of overseas trips planned in 2020 so will see how it goes.
Annual policy for older travellers- excellent!
This is the second annual policy I have purchased with InsureandGo since I turned 70. As an extremely healthy frequent traveller, I am dismayed by how many other travel insurance companies refuse to even consider anyone over 70 for an annual policy. InsureandGo is great value.
We never leave home without knowing we are protected
Trip is 4 months away. I like to be protected from the booking of air tickets. Have used before and have never had to make any claim. It is good value and good coverage.
Policy is just what I wanted.
I feel the policy is good value. However, the real test is if I have to ever make a claim, which so far I havn't needed to. I always use Insure and Go for my overseas travels, which I have done a lot in recent years.
Great online service - site easy to navigate - this is the third time I have used this insurance company and feel it is great value. Fortunately, have not had to lodge a claim, so can't comment/
In previous years I did lodge a claim and eventually had to convince the person dealing with the claim that the offer didnt reflect the policy. my claim was settled in my favour.
In my other insurance the claims officers made it much easier because they provided without obfiscation what I had paid for.
the insurance I've used for the past two years and again next year is great. Although I haven't needed to use the facilities of the insurance, I am happy to pay the premium for the protection I am garenteed
Excellent cover at competitive price
I have used Insure and Go for at least last three years single policy and Multi Annual policies
Competative pricing and three grades of cover make for easy decisions when comparing other policies.
Good value and staff made it easy to arrange. This is the third timeI have used this company 12 month multi country travel.I have not needed to make a claim.
Not worth the money
We have insured with this company for many years but never again. All the reviews are 5 star but try looking for reviews of people who have claimed, that's what you really need to know. Its all good to say it was easy to buy the policy but what happens to you when you need them. We had the unfortunate circumstances of a serious illness overseas. The medical assistance team provided zero assistance, repeated calls for help were responded to with emails and paperwork. When you purchase an insurance policy with medical coverage and an emergency a...ssistance line you expect there to be care, compassion, understanding and most of all help. We spent 5 days in LA with me very ill and no help at all from this insurance company. When you need them they are not there. In addition they considered my condition purely dental despite the fact that ignoring this condition would have resulted in a hospital admission and thousands more in expenses and so out of the $4000 AUD we paid for treatment they paid us $400. Yep 10%. What a joke. Never again.
- Verified customer
Excellent company for Travel Insurance
I did an enquiry online and someone from thecompany rang me a few days later to see if they could help. Our policy was a bit different as we have both had cancer. The staff member was so helpful and understanding and was able to give us a really great price compared to other companies. We had to lodge a claim and it was paid out within a couple of weeks so very happy and I was kept updated at each stage. This is the 2nd or 3rd time I have used InsureandGo
Good Insurance Co. and value for money.
We have used Insureandgo previously and found them satisfactory. I have previous medical issues and this Insurance company were the only ones to insure me. We had to pay a little more, but felt it worthwhile
Great cover for a reasonable price
Insure and go were able to cover pre existing conditions (excludes North and South America) at a reasonable cost. Multi Trip cover well worth considering for regular travelers. Telesales staff were helpful and able to answer all my questions.
Good cover at good rate
Policy, compared to others was good value and easy to set up
A claim was lodged and dealt with professionally. I was concerned with the 7 day deadline to lodge my claim because of the difficulty in gathering information but this was sorted out and I am grateful for the assistance
I have used this company 3 times for annual cover
The policy is good value for me.
I have some health limitations and paid extra to cover these, but found the insurance cost very reasonable. I have used InsureandGo in the past, although I have not had the need to make a claim.
Hope we don't have to use it
The policy was easy to set up. We had to obtain a medical screen which was also easily done and not intrusive but it was comprehensive. We are travelling again later within the 12 month period so the option to take out the one policy was very attractive. Hopefully... we don't have to use the policy.
Since an earlier review, Insure and Go have come through. My issues were resolved to my satisfaction immediately and my claim for an extensive medical account was successfully processed. I will be insuring with them again.
October 1st 2019 Update: Expensive Medical Costs Covered
We were ultimately extremely pleased with Insure and Go. The multi trip policy gave us 60 days at a time. My husband took I’ll in the US and had numerous expensive tests performed in hospital. We didn’t even get a bill. It was all taken care of. I have renewed our policy for another 12 months. The policy was easy to purchase online and was excellent value, especially as it included cover for preexisting illnesses.
Easy and Quick to setup
We have used InsureandGo on 6 occasions now;
Good value and easy to setup especially as we now purchase annual/multi coverage;
When we made a claim on a previous policy it was dealt with professionally and was quickly resolved.
Excellent phone service
I had a very good consultant who knew his product well. He called me back at an agreed time to set up my daughter’s policy. Very reliable. I have used this company many tines.
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Questions & Answers
I am about to go on a long holiday (19 oct 19 to 4 jan 20) and this is the background of events to assist with my questions:
Adelaide to -
In Spain join princess cruise ship for 14 days (cruise No 1 of 3)
(Spain to Fort Lauderdale USA)
Join cruise ship number No 2 for 7 days
Off cruise ship and two days in Orlando
Then Join cruise ship No 3 for 10 days
(Panama canal/ northern Caribbean area)
Return to USA Fort Lauderdale
Washington 5 days
New York 5 days
Fly home to Adelaide
Total days away 63
A family of four (55, 46, 17, 8 - years old) however the 17yr old is on student exchange in Denmark and we pick him up early November and he completes the remainder of the trip with us.
During the trip I would be scuba diving (I am certified PADI Rescue level) and will only be diving with authorised and licenced scuba companies, completing about 12 dives max during the trip.
In light of the background I provided:
is my scuba diving covered? (If yes, what is covered)
Is the 17 year old covered, even though a student in Denmark (and joining our trip from Europe)?
How much would a policy cost for this type of trip?
Your feedback would be appreciated,
Anna J.InsureandGo Australia
Hi Michael, thanks for reaching out. That sounds like an amazing trip!
Regarding scuba diving: yes, you are covered, as long as you don't dive alone, or deeper than 30 metres.
Unfortunately, since your 17 year old has already left Australia, he would not be covered by a policy purchased from us. I would recommend you arrange travel insurance with a local provider in Denmark for him.
Also, regrettably, I'm not able to provide quotes, as there are too many other variables that will determine the cost of a policy, and so a price I give would likely be inaccurate. I would definitely recommend you call our team in Sydney and get a quote quickly. If you call 1300 401 177 and explain your situation, you will get an accurate price over the phone, it won't take long and you can purchase immediately if you are happy with the price.
I hope this helps.
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