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InsureandGo Australia International Travel Insurance - Gold (Annual Multi-Trip)

InsureandGo Australia International Travel Insurance - Gold (Annual Multi-Trip)

4.2 from 96 reviews

Reviews

(56)
(26)
(1)
(2)
(11)
  • Value for Money
    4.4 (39)
  • Transparency
    4.4 (33)
  • Customer Service
    4.3 (33)


Bev

Bev

  • 5 reviews

Good service in Oz; overseas experience bad

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimOther
Claim Resolution Time3+ months
Claim DateJuly 2019
Claim ApprovedYes
Insurance Cover For:Senior
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Geoff

GeoffHunter Region, NSW

  • 4 reviews
  • Verified customer

Care if travelling to Victoria Falls in Africa

published

Generally like the Insure and Go Annual world wide multi trip policy without winter cover, though have never needed to test their claims handling...... seemed to have most needed at reasonable cost. The cost of adding winter cover to the annual policy was not justified for the limited time we ski overseas.
Just an issue that may not apply to many. We booked a trip in Southern Africa with 2 days at Victoria Falls before flying out- Zimbabwe is one of their excluded countries! (nearly every other insurer covers Zimbabwe but some exclude Cuba) so I need to get coverage for that WHOLE trip from another insurer. I&G will not cover any loss arising ‘from travel in, to or through.... Zimbabwe’...... take care

Transparency
Customer Service
Value for Money
DestinationAfrica
Claim MadeNo
Insurance Cover For:Senior
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Making a claim

published

InsureandGo charged me a fair price for my travels. They were very easy to deal with, but I haven't gone yet so we'll see how fair and competent they are if I need to make a claim on my return.

DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
Margaret

MargaretSydney, NSW

  • 2 reviews

Found exactly what I wanted

published

Nat was very helpful I have a pre-existing condition which complicates matters.
I got a policy which I compared with other insurers and have got the product I wanted at a fair price.
I have used insure and go in the past and have never had to submit a claim yet.

Transparency
Customer Service
Value for Money
DestinationEurope and North America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Senior
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Must have it

published

Policy was good value and easy to set up, but wish you didn’t have to get a new policy every year. Used this insurance company for three years as have made no claims.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea) and Europe
Claim MadeNo
Insurance Cover For:Senior
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This appears to be good

published

This is the first time I have used it. It seems to be good value. Hopefully it will suit my needs. If it proves to be good I will use it again

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
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Easy purchase, attractive cost.

published

Gives a greater than 30 day period, which I need and is not easy to find. Am a first time user. Can’t judge claim side, Hope I don’t have to!

DestinationNorth America (inc. Hawaii)
Claim MadeNo

Edward

EdwardSouth East Queensland, QLD

Good Value and Easy to Use

published

Haven't had to claim yet but so far the process is clear and easy to use. This is the second or third year of insuring with InsureandGo. Lets hope that the claim process is as straight foward

Transparency
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
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Seems good but haven't had to use it

published

This is our second time using Insure and Go. It was easy to set up. . At least they insure older people. Haven't had to make a claim at this point.

DestinationEurope and North America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Senior
Vanja U.

Vanja U.Metropolitan Adelaide, SA

Excellent travel insurance

published

This was excellent value and so easy to set up. I had to lodge a claim and everything was taken care with absolute best of customer service a person could ask. They took care of the bills directly with the hospital and medical place. Their ongoing concern was so nice and for their continued customer service and to make sure everything was taken care of was beyond and above. I will Always use insure and go I think this is the best travel insurance company on the market and after using many others this one has proved to be the utmost professional and at its best!

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateAugust 2019
Claim ApprovedYes
Insurance Cover For:Child
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Great value

published

Good value and easy to purchase on line. This was my 4th annual policy. The only hitch I have had is completing this review as the system requires a minimum of 30 words

Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Senior
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so far SO GOOD

published

better value than some but still costly
first time user
multi trip annual policy has good coverage, better than last company used.
no claim made at this time. A number of overseas trips planned in 2020 so will see how it goes.

Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Adult
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Lucy

LucySydney, NSW

Annual policy for older travellers- excellent!

published

This is the second annual policy I have purchased with InsureandGo since I turned 70. As an extremely healthy frequent traveller, I am dismayed by how many other travel insurance companies refuse to even consider anyone over 70 for an annual policy. InsureandGo is great value.

Value for Money
DestinationAfrica, East Asia (e.g. China, Japan, South Korea) and Europe
Claim MadeNo
Insurance Cover For:Senior
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Kaye S

Kaye SSouth-Eastern Region, NSW

We never leave home without knowing we are protected

published

Trip is 4 months away. I like to be protected from the booking of air tickets. Have used before and have never had to make any claim. It is good value and good coverage.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers

Very good policy.

published

Policy was very good value and and easy to set up over the phone. I havent had to lodge a claim . My wife and I have used this insurance company 3 times.

Customer Service
Value for Money
DestinationAustralia, Europe and New Zealand
Claim MadeNo
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Policy is just what I wanted.

published

I feel the policy is good value. However, the real test is if I have to ever make a claim, which so far I havn't needed to. I always use Insure and Go for my overseas travels, which I have done a lot in recent years.

Transparency
Customer Service
Value for Money
DestinationEurope, New Zealand and North America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Senior
See all answers

RHON

RHONSydney Surrounds, NSW

  • 2 reviews

Very happy

published

Great online service - site easy to navigate - this is the third time I have used this insurance company and feel it is great value. Fortunately, have not had to lodge a claim, so can't comment/

Transparency
Customer Service
Value for Money
DestinationEurope, Middle East, South America and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
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Izzy

Izzy

  • 3 reviews

Travel insurance

published

In previous years I did lodge a claim and eventually had to convince the person dealing with the claim that the offer didnt reflect the policy. my claim was settled in my favour.
In my other insurance the claims officers made it much easier because they provided without obfiscation what I had paid for.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedYes
Insurance Cover For:Senior
See all answers

Stephen D.

Stephen D.South East Queensland, QLD

great service

published

the insurance I've used for the past two years and again next year is great. Although I haven't needed to use the facilities of the insurance, I am happy to pay the premium for the protection I am garenteed

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
See all answers

TONI sheldon

TONI sheldonNorth-West & West coast, TAS

  • 2 reviews

Excellent cover at competitive price

published

I have used Insure and Go for at least last three years single policy and Multi Annual policies
Competative pricing and three grades of cover make for easy decisions when comparing other policies.

Transparency
Customer Service
Value for Money
DestinationAustralia, East Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
See all answers

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Questions & Answers

david paton

david patonasked

what does AMT 60 days mean? I can only travel 60 days? can only stay in one country 60 days? Malaysia has 90 day visa , Georgia up to 1 year visa

1 answer
InsureandGo Australia
Anna J.InsureandGo Australia

Hi David, good question.

Our annual multi trip policies provide cover for multiple trips taken within a 12 month period, but the maximum length of each individual trip is 60 days on the Gold AMT 60 days policy you mentioned. This means, visa permitting, you can stay in Malaysia for up to 60 days, then travel to Georgia for up to 60 days, and travel to other countries within the 12 month period for which you buy the policy, but each individual trip cannot exceed 60 days. I hope this clarifies things.

Thanks, Anna


Mary-Anne L.

Mary-Anne L.asked

Does this annual Multi -trip automatically cover cruises

2 answers
soups
soups

check with the company

InsureandGo Australia
Anna J.InsureandGo Australia

Hi Mary-Anne, thanks for reaching out.

We offer a cruise specific policy that has coverage more specific to cruise needs (missed port, cabin confinement and more). You can learn more at: https://www.insureandgo.com.au/travel-insurance/cruise-travel-insurance.jsp

Our annual multi trip policy, however, doesn't provide cover for commercial cruises. We define a commercial cruise as: any travel on sea, ocean or river by any commercially operated ship, boat or other sea vessel with scheduled journey time longer than 2 hours.

I hope this helps.

Thanks, Anna


MPA from South Australia

MPA from South Australiaasked

Hi,
I am about to go on a long holiday (19 oct 19 to 4 jan 20) and this is the background of events to assist with my questions:

Adelaide to -
Uk,
Norway,
Denmark,
Germany,
Austria,
Czech Republic,
Spain
In Spain join princess cruise ship for 14 days (cruise No 1 of 3)
(Spain to Fort Lauderdale USA)
Join cruise ship number No 2 for 7 days
(Caribbean area)
Off cruise ship and two days in Orlando
Then Join cruise ship No 3 for 10 days
(Panama canal/ northern Caribbean area)
Return to USA Fort Lauderdale
Head to:
Washington 5 days
New York 5 days
Fly home to Adelaide

Total days away 63

A family of four (55, 46, 17, 8 - years old) however the 17yr old is on student exchange in Denmark and we pick him up early November and he completes the remainder of the trip with us.

Adventure activity:
During the trip I would be scuba diving (I am certified PADI Rescue level) and will only be diving with authorised and licenced scuba companies, completing about 12 dives max during the trip.

In light of the background I provided:

is my scuba diving covered? (If yes, what is covered)
Is the 17 year old covered, even though a student in Denmark (and joining our trip from Europe)?
How much would a policy cost for this type of trip?

Your feedback would be appreciated,

Cheers,
Michael

1 answer
InsureandGo Australia
Anna J.InsureandGo Australia

Hi Michael, thanks for reaching out. That sounds like an amazing trip!

Regarding scuba diving: yes, you are covered, as long as you don't dive alone, or deeper than 30 metres.

Unfortunately, since your 17 year old has already left Australia, he would not be covered by a policy purchased from us. I would recommend you arrange travel insurance with a local provider in Denmark for him.

Also, regrettably, I'm not able to provide quotes, as there are too many other variables that will determine the cost of a policy, and so a price I give would likely be inaccurate. I would definitely recommend you call our team in Sydney and get a quote quickly. If you call 1300 401 177 and explain your situation, you will get an accurate price over the phone, it won't take long and you can purchase immediately if you are happy with the price.

I hope this helps.

Thanks, Anna


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