Integrity Extended Warranties Absolute Warranty

These guys are 100% recommended to every single one. My van broke down a few days ago. It’s alternator was busted without any issue or any problem. I made a claim and they approved it within two days and everything was repaired. Nothing out of pocket and that just shows that they are good and what they’re doing. Show details ·  1

Best service I have ever experienced with a car. Extended warranty through cars 24 was the best money spent. Thank you for the amazing service and quick turn around. Show details ·  1

I purchased Integrity’s extended warranty product on November 2024 with the expectation of peace of mind. Unfortunately, the reality has been the opposite. Over three separate claims, I’ve encountered the same issues: - Non-genuine or second-hand… Read more

parts: for example, a coil pack failure on a modern European car was quoted with replacement parts from Supercheap Auto with a $350 difference. - Used starter motor offered: at just 38,000 km, Integrity approved only a second-hand starter motor instead of a new OEM or quality equivalent. I sourced a new Bosch starter at my own cost. - Consistent disputes: every claim has required escalation or challenge. I have now lodged three claims and had three disputes — a 100% strike rate of poor outcomes.

For a product that is not cheap, this warranty is riddled with pitfalls. The term “extended warranty” is, in my view, somewhat misleading. In one of the cases I had to get the dealer to verify in writing the item would have fallen to manufacturers warranty before Integrity would agree to pay. The coverage is discretionary, approvals are restrictive, and the insistence on used or non-genuine parts undermines the value of owning and maintaining a modern car.

My advice: check the terms very carefully before purchasing. What looks like protection and certainty can easily turn into frustration, unexpected expense, and constant dispute.. let alone any peace of mind.

Go extended warranty on my Stinger, and when the engine light came up, I contacted the warranty team, they stepped out the process, shared the contacts, needed a tow, that happened within minutes, then the workshop assessment took minutes to be… Read more ·  1

shared on line, repairs approved within 24 hours. I didn't need to sit on hold or wait for a call back, no long emails, just simple and straightforward... makes a difference when one is already dealing with an issue.

Avoid Integrity Car Care, now called Extended Dealer Services (EDS), at all costs! They promise the world when selling warranties, but when a legitimate claim arises, they refuse to pay. My Audi A5 had a confirmed camshaft phaser failure covered under “Camshaft and its gears” yet they denied the claim. EDS plays misleading games, changing their… Read more

name from Integrity to EDS Extended Dealer Service, to dodge legal complaints and other authority complaints. They twist policy wording to trick customers who don’t know cars, ignore confirmed mechanical faults, and give inconsistent, false explanations. Their staff don’t seem to know what they’re doing and invent ridiculous excuses to avoid paying, causing huge financial stress, mental strain, and wasting your time.

They left my car off-road for weeks, ignored formal requests, and blatantly failed to comply with their own terms. This company exploits loopholes to rip people off and avoid accountability. Don’t get caught in their traps. They must comply with their own terms and provide fair outcomes. Mark my words i will not allow this company to harass or take advantage of customers, and I am prepared to pursue all available legal avenues if necessary.

Purchased a 3-year warranty May 2025 Took car to local l Auto Master for check They found a few normally things that need to be cleaned or new which not under warranty which was fine. Although they did find that front engine mount needed to be… Read more ·  1

replaced. I took the car to DEALER manufactured (K). Was advised car was in perfect condition and that grinding noise I hear was just wear and tear on car for its age. I also pointed out Engine mount from what Auto master pointed out in video.

The dealer knew car was under warranty with INTERGRITY but did not offer to fix it.

Driving car, I knew it did not sound right took it back to Auto Master where they focused on the engine I called INTERGRITY spoke to Kate D she gave guidance of what needs to be done. Auto Master sent quote for repair the amount to INTEGRITY, in turn INTEGRITY called me directly said they will approve the repair 4 days turn around. My Car now drives like a dream. I also had a flat battery need roadside assist good and quick response and service at 4am I am a happy customer INTEGRITY dealt with a Professional Service and responsive service by Vic Branch value for money on what I have paid.

Whilst I had an issue at first with a minor claim, the team who followed up on my complaint were very professional and helpful. To be clear, as per the terms and conditions of the agreement, integrity has the option to use aftermarket parts. However, due to the function of the part I needed to replace, it wasn’t an option for me other than to… Read more ·  1

replace it with genuine. My main frustration stemmed from the fact that my total claim was just under 25% of my overall claim limit of $2,000, yet the company initially refused to cover the genuine part, offering instead to pay only for the aftermarket version and suggesting I cover the difference.

In my view, how a company handles complaints is a true measure of its customer service. I have updated my rating because the complaints team exceeded my expectations. They listened, showed no bias, and despite not being obligated to, they approved an increase in my claim to fully cover the cost of the genuine part. That is a clear example of excellent customer service and deserves recognition.

"I recently had to make a claim with Integrity Extended Warranties, and I was blown away by how efficient they were. From the moment I contacted them, the guidance I received was clear and helpful. They worked directly with the mechanic to sort everything out without unnecessary delays. The best part was how fast they got me back on the road. You… Read more ·  1

often hear horror stories about warranty delays, but Integrity was the exact opposite. Professional, fast, and supportive. Thanks to the team for the great service!"

My experience with Integrity roadside assistance and extended warranty was excellent. The service was friendly, supportive and responsive and the follow up customer service was great. Approval of the claim was prompt and once that was done the mechanic took care of the rest. I am very satisfied. I would defiantly recommend Integrity. Show details ·  1

In my experience, I have to honestly say this was an amazing process. They were fast and straight to the point. Most importantly, I appreciated their integrity; they have already paid for the repair, and the work is currently underway. I highly recommend them for their fast, professional service. I will purchase another policy with them. Show details ·  1

Ring them up to put in a claim and before you even speak to someone you have some arrogant tart knocking back your claim. As for having them ring you back...forget it. They will do everything possible to get out of a claim even though you're paying a high premium. In my case is was full bumper to bumper warranty, 3 years full cover for just over… Read more

$4k. I decided to sell the vehicle rather than deal with these muppets. Integrity...anything but !!! They should change their name to Vermin.

Don't go near this warranty provider. They will take your money but are always on the lookout for reasons to deny your claim. They even went as far as (in our case) renaming a part in order to deny our claim. Their claims 'handler' tried to get us to admit driving our car with a warning light on (another reason to deny a claim). Their internal… Read more

dispute review took all of the 21 days to send us a letter which in fact was a mirror image of their denial.

I purchased a car and got this warranty for three years. It's been a year and had to make a claim, followed the process and it was painless. There is no long wait, and very streight forward. Once you take the car to get a diagnosis they pretty much take it from there with the mechanich and you are advised when to take your car back, all this in a… Read more ·  1

span of maybe a week, tops two (but this includes since you take the car the first time till you get it fixed - it may take less, but since you have to coordinate and book with the mechanich it takes longer) Customer service was always very helpful. So far my experience has been great.

Really happy with my warranty so far. I had to put in a claim aftrer my car broke down driving to work. It was towed to the nearest mechanic and I called iWarranty to let them know and they basically handled the rest. I had to pay just over $200 but the rest was covered and I got my car back after 2 days. I would suggest keeping receipts from… Read more ·  1

services incase they ask for them. Luckily mine were still in the car and the mechanic found them and provided them for me.

Made 3 claims in 2 years. 10 out of 10 , easy and simple to make a claim and they always get back to you real quick. All of my claims were processed within 3-4 days. I can’t recommend it enough. Show details ·  1

Great response and no fuss decision made in a very timely manner. Great service and easy to submit application and subsequently a claim Response was within a couple of days regarding claim decision. Show details ·  1

Submitted a claim and less than a week later approved, two weeks later fixed by the workshop. Seamless, Integrity took care of dealing with all of the expenses and all I had to do was show up. Very happy! Show details ·  1

Amazing company to deal with . Excellent customer service when lodging a claim . Approved claim same day and made a stressful situation so much easier for me. The money the warranty cost was worth every dollar. Highly recommend for peace of mind. Both people I dealt with for my claim were fantastic. Thank you so much ☺️ Show details ·  1

I was nervous about lodging a claim because I’d never done it before, but the staff were incredibly helpful. They guided me step-by-step and were super friendly. My claim was approved in under a day! Genuinely impressed. Show details ·  1

Massive thank you to the customer service team. They were patient, explained every step clearly and made sure I understood what was covered. Claim was approved fast and saved me a big bill on my cooling system. Highly recommend Show details ·  1

Had my turbo replaced with only 1 day left under warranty was no hassles towed to nearest Toyota dealer in perth had quote done for repairs And approved next day Show details ·  1

This company does not provide any helpful car warranty service whatsoever. I would classify them as something close to a scam. They wiggle their way out of every claim you will try to make even when the repair issue is clearly not excluded in their extensive "what we not cover" list. Hands off. I would recommend to not waste a single dollar on them. Show details