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Integrity Extended Warranties Absolute Warranty

Integrity Extended Warranties Absolute Warranty

4.3 from 113 reviews · View Statistics

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Reviews

  • Value for Money
    4.2 (96)
  • Transparency
    4.1 (96)
  • Customer Service
    4.3 (98)
  • Claim Resolution Time
    • <1 week (47)
    • 1-2 weeks (11)
    • 2-4 weeks (4)
    • 1-2 months (3)
  • Claim ApprovedYes (63) · No (5)
Previous
Next
Chris

ChrisNortheast, VIC

Easy and hassle free

published

Received this warranty after a dispute with the Dealership I purchased the car from and admit I was dubious to how I would go in the event of a claim. How wrong I was!
Contacted the service agent who described exactly what I needed to do to start the process. Once the quote and fault report was sent through from my mechanic, the claim was approved in a matter of hours and the vehicle now booked in for repair.
Easy and hassle free - exactly how things should be.

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Chris,
Thank you for your feedback we really value your words. We are glad to hear that the process was quick and seamless for you. We hope you are on the road again quickly.
Kind Regards,
Anna

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The reviewer stated that an incentive was offered for this review

Ken Denyer

Ken DenyerHunter Region, NSW

No fuss

published

They have been quick with my claim this is the second time I’ve had to claim I’ve had no problems and I’ve only been with them for 6 months very friendly to deal with

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Ken,
Thank you for your feedback, we're happy that your claims were dealt with quickly.
David

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The reviewer stated that an incentive was offered for this review

manmeet s.

manmeet s.Perth, WA

Excellent Warranty support

published

I have had to use my existing warranty twice in one year , and both times I have not been disappointed. On call support has been very cooperative and they provide clear information about any queries. This is a warranty in true sense since I have not paid a single dollar out of my pocket for the repair works that have been done. I think I made a good investment in Integrity.

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Manmeet,
Thank you for providing us some feedback we are excited to hear that you have had an exceptional experience with our team. We are glad we could be of assistance and get your car moving again.
Kind Regards,
Nicole

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Craig R.

Craig R.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Excellent customer service

published

This is the second warranty I have with this company. Both cars I have had to make a claim and each time the process was quick and easy. The gentleman I spoke with was really informative. Highly recommend.

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Craig,
Thank you for your time providing us some feedback. We are glad to hear that the process was seamless and you had your car repaired so quickly.
Kind Regards,
Anna

Frustrating at times

published

Have claimed beyond what i paid for the policy. Felt i had to just thru hoops just to get the ball rolling. Approved mechanic has been fantastic thoughout the whole process though

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Kristy,
Thank you for the feedback, we are sorry to hear that it was a little challenging. I will be sure to pass the feedback to our claims manager for you.
Kind Regards,
Anna

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The reviewer stated that an incentive was offered for this review

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Next
Ramez

RamezMelbourne

  • 25 reviews
  • 19 likes

Too many exclusions

published

Exclusions on my warranty made it seem worthless. Essentially, anything "pulley" related failure/problem is excluded. Many systems of vehicles rely on pulley systems. Unless you are a mechanic, you may not know how much your vehicle relies on pullies. For my next vehicle, I purchased a warranty from another company.

Incentivised ReviewNo
Insurance TypeComprehensive
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Ramez,
Thank you for your feedback, We appreciate the time you took to provide this. I will pass this onto our claims manager.
Kind Regards,
Nicole

Francesco

FrancescoSouth East Queensland, QLD

Very good experience

published

I was able to speak with an operator straight away with no any waiting queue plus the person was very helpful and assist me with my claim in an efficient and fast manner. My claim was accepted without any problem... as my first time I have to say just that was an excellent customer service. Thank you again!

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Francesco,

Thank you for taking the time to leave your feedback. I am happy to hear that our staff were able to help you with your claim and it was a pleasurable experience with Integrity.
Anna

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

hendo7757

hendo7757South East Queensland, QLD

Swift response and awesome results thank you integrity

published

Excellent value for our policy, and very swift response with our claim. The customer service was extremely helpful and efficient.
Definitely recommend Integrity to family and friends.
Thank you Integrity for a awesome product and service.

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Hendo,
Thank you for your review! We are glad to hear our team quickly completed your claim and our staff were helpful with the process.
Anna

Awesome , quick & easy

published

Was easy to get the warranty and was able to pay it off. I have made 3 claims so far and it was quick and easy. Would recommend this warranty. 5600065

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Car Insurance

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Mark

MarkGreater Melbourne (Inner), VIC

Very convenient service

published

My vehicle had a problem after delivery so I referred it back to the dealership to diagnose. They did so and liased with Integrity on my behalf making the claim easy and as fuss free as possible. Integrity also communicated very well with me. Very happy with Integrity's acknowledgement and handling of the claim.

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Mark,
Thank you for taking the time to provide some positive feedback, I am glad to hear that you had a great experience with integrity and your dealer.
Nicole.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

jeznim26

jeznim26Perth, WA

Wast of money

published

Wast of money DO NOT PURCHASE this rubbish take weeks for claims to go through that is thay accepct the claim trying to cancel policy won't refund after being told I could was lied to about what could be claimed rang before.i took car into shop was told issues would be fixed only to have it denied once at the shop wich cost ne 300 to diagnose worst scam out there DO NOT BYE

Value for Money
Transparency
4 comments
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi,
I would like to look into this further for you however cannot identify you in our system. I've sent you a direct message, could you please respond with your warranty number.
Thank you
Anna

jeznim26
jeznim26
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Jeremy
Your information has been passed onto our disputes team and they will email you straight away. Thank you
David

Peter B.

Peter B.South West, WA

Can’t fault

published

We had 2 seperate claims, engine valve problems and radiator issues.
Both claims were handled in an extremely timely manner and the response and communication with our mechanic was exemplary.
We are feel relief and grateful
So glad Midland Nissan recommended the cover.
Whilst we thought we were buying an excellent second hand car for our daughter you just don’t know what can go wrong.

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Peter, Thank you for your review, I am pleased to hear both of your claims have been resolved quickly and efficiently for you and your daughter.
David

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

First repair, great experience

published

I was really worried about my warranty and if it was worth the money. Absolutely was worth every single cent. Good customer service and communication with auto workshop. Thank you

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Ashley, we are glad that we've exceeded your expectations and that you had a pleasant experience. Thank you for your feedback.
Anna

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Grant

GrantSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great cover, fixed my transmission module

published

My claim was approved within 24 hours, They even let the Nissan service department know.
It was good value for money and they covered my vehicle comprehensively for 3 years. No roadside assistance was required.

Value for Money
Transparency
1 comment
Integrity Extended Warranties
Integrity CCIntegrity Extended Warranties

Hi Grant, glad to hear your claim was processed quickly to get you back on the road
David

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The reviewer stated that an incentive was offered for this review

Timing Chain replacement not covered - wording in policy misleading

published

Subaru said our timing chains needed to be replaced. We called Integrity to double check this would be covered under our policy and were told it would be, just needed to have a quote done and sent to Integrity for approval. Found out today our claim was rejected under grounds that the fault is normal ‘wear and tear’. We were under the impression the Subaru timing chains are designed to last the life of the engine. We only bought the car (and warranty) 7 months ago and have already replaced the clutch & DPF at our expense - we were understanding of this. However, very shocked and disappointed with Integrity’s decision today. Definitely won’t be recommending anyone purchase this warranty in the future.

Transparency
Incentivised ReviewNo
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Page 1 of 8
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Questions & Answers

Mike

Mike asked

Absolute Warranty

Hi,
I'm considering an extended warranty on a 3 year old Nissan Patrol Y62. Can you clarify the following:-
1) If the timing chain fails (assuming a fault was not picked up at service and no indication of failure noted) and this destroys the engine.....would I be covered for a replacement engine of similar mileage?
2) If the water pump fails and the engine is damaged due to overheating as a consequence, would the engine be repaired or replaced under warranty or just the water pump?
3) If the crankshaft oil seal failed, would the warranty cover replacement
4) If the head gasket failed, would the warranty cover all repairs?
5) If the car had a fault that was incorrectly diagnosed by your approved repairer and work completed, would you cover this cost even though it was not the defect? Would that still be the case if the incorrect diagnoses was for an item that is not covered in the warranty?
Thanks
Mike

No answers
WENDY

WENDYasked

Absolute Warranty

Why doesn't the warranty pay for the coolant when replacing the water pump? Thanks.

1 answer
Ali S.
Ali S.

Coolant is liquid and liquid comes under service. Service is not covered. Its pretty cheap to buy a coolant.

See all Integrity Extended Warranties questions

Get an answer from our members and Integrity Extended Warranties representatives

Integrity Extended Warranties Absolute Warranty

Details

Compare both Integrity Extended Warranties
CategoryCar Insurance
Coverage TypeMechanical Breakdown / Extended Warranty
UnderwriterIntegrity Car Care
Legal Liability Cover Not Included
Roadside Assistance Included
Reduced or Zero Excess Windscreen CoverNot Offered
Choice of RepairerAllowed
After Accident Care
Hire Car after an Incident

Included up to $100 per day in the event your vehicle breaks down

Emergency Transport & AccommodationIncluded up to $150 per day in the event your vehicle breaks down
Towing Costs Not Applicable
Hire Car after a No Fault Accident

Not Applicable

Essential / Emergency RepairsNot Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Not Applicable

Lock and Key ReplacementNot Applicable
Transit Cover Not Applicable
Trailer & Caravan CoverNot Applicable
Child Safety Seats and PramsNot Applicable
New-for-old Car Replacement

Not Applicable

Personal Property CoverNot Applicable
Uninsured Motorist Benefit Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot Applicable
FireNot Applicable
CollisionNot Applicable
Natural EventsNot Applicable
Theft or Attempted TheftNot Applicable
ManualDownload manual
Compare both Integrity Extended Warranties
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