Integrity New Homes

Just wanted to share that I'm happy with how my home turned out with Integrity. Building a house is always a big process, but they managed to get the build finished to a really solid standard. I’m pleased with the final result and the quality of the work they delivered. If you're looking for a builder to get the job done, they’ve definitely shown they can put together a quality home Show details ·  1

I spent months looking for a building group that we could join to make our business better and more appealing to potential clients. Following my very first interaction with Glenn Lett, I felt a great deal of confidence in Integrity New Homes and after a follow-up discussion with Glenn, I had no hesitation in joining the group. Glenn made the… Read more

process so easy to navigate which continued to build my confidence. The Integrity New Homes system, resources and staff are great. Whilst I identify that I have a strong market identification in my own right, I was pleasantly surprised by the increased enquiry levels almost immediately after branding to Integrity New Homes. This was the best decision for our business and our clients. If you want to join a progressive, well managed and professional building group that delivers on their promises than Integrity New Homes should be number one on your contact list.

Integrity Homes what an absolute Joke even one star is 1 too many . I have quite the story about my experience with Integrity Homes Byron Bay, buckle in, and read carefully. Firstly, i am disclosing that there is now a new owner in Byron Bay due to the previous builder going bankrupt, not paying local trades, non-completion of works and defective… Read more

works. Not to mention the lies that were we were given throughout the process that has ended up in a 1 year battle with NCAT .

At no stage will you be supported by Integrity Homes as an entity, this is the first reason to steer clear of Integrity Homes. When you try to find resolutions from the company you will be met with comments like " we are franchises and we can't assist other franchises". There is no recourse to contact a central person, that is your trigger point to look at other builders and companies.

Defective works The Builder at the time from Integrity used his surveyor to complete the set out for the slab, in this process the surveyor changed the site benchmark AHD benchmark levels from the stamped council plans. Within that process the builder did not change the finished floor level to match the site benchmark change, leaving us with a house that was 200mm below the stamped plans (verified by an independent surveyor). We took that matter to the NSW building commission and the surveyor to the Board of Spatial and Surveying Information (BOSSI) to get an investigation into the matter. The Building Commission basically will not be able to help you they are pretty much useless. BOSSI found that the builder's surveyor did advise the builder of the site benchmark change however, the builder did not do anything about the finished floor levels to adjust them. This left us with a bill to rectify of approximately 34k to fix the lowered finished floor as the home did not comply with National Construction Code. Integrity Homes did not at any stage acknowledge their mistake but instead took and approach to cut us off and shut us down.

When we tried to challenge the builder, Integrity Homes, Surveyors and Certifiers they were all no help. Not at any point did anyone take any responsibility, even when i tried to negotiate with the builder and the Director of the franchises in Coffs Harbour. This director blocked my calls and played dumb at all points of contact via email. One of the most disturbing experiences to have, when dealing with someone in a position of director of the franchises, thinking he would able to do something or even acknowledging a mistake had been made. Nothing at all from this man. I would strongly warn you against this franchise also in Coffs. This man came across as arrogant, untruthful, and a salesman nothing more, no empathy what so ever.

Integrity lies Since that point the builder ceased all works but strung us along for about 9 months, he tried to manipulate his way out of the contract, stringing us along saying each month he was waiting for further finance. We later learned that multiple local trades were not paid amounting to almost 100k in completed works on our site. Those trades tried much the same to negotiate with Integrity Homes and the Director in Coffs Harbour and were met with a wall of lies to the point of nil response. (we understand those trades have still not been paid to date) Not to mention that when engaged a new builder and the actual cost of completion was about 100k more than what we owed Integrity Homes.

If Integrity Homes would have even tried to put something forward as a solution/compensation we would not be writing this review. Steer clear of this company at all costs where ever you are. Whilst it is no ideal to have to write such a review i believe its necessary to save others from being ripped off and unsupported when building your new home. There are many great companies out there that have Integrity, stay away from.Integrity Homes.

Couldn't be happier with our new home! – Dean and Felicity from Integrity New Homes SA, Limestone Coast did an amazing job of guiding us through our very first new build. They really are a dynamic duo. Dean has such a laid back and approachable personality, yet is incredibly professional and knowledgeable, so is able to offer a wealth of advice on design, as well as any building… Read more ·  1

technical expertise required along the way. Felicity was fantastic at organizing all the behind the scenes paperwork with council, trades etc, as well as assisting with anything relating to design choices we were not sure of. Felicity was always incredibly patient when our ideas (quite often) ran away from our reality and was great at keeping us on budget! Everything just tended to happen for us as Felicity just went about sorting it for us, while allowing us to have great input through the whole process. Both Dean and Felicity have a really great eye for detail, which was so important to us as they managed our build whilst we were interstate. We are ecstatic with the quality, design and aesthetics of our home and couldn't recommend Integrity New Homes SA, Limestone Coast more! Thanks so much Dean and Felicity, our home and this building experience has exceeded our expectations. We are so glad we chose you as our builders.

Our Dream House! – Felicity and Dean came highly recommended to us when looking for our builder. In the midst of the building boom, Felicity was upfront with realistic time frames and what was to be expected regarding materials, delays, variations etc. Felicity's communication with us was outstanding and should be highly recognised. She went above and beyond to even… Read more ·  1

update us with photos of the current stages as the build progressed. We were always kept in the loop and any questions we made contact about, were very promptly answered. We greatly appreciated Felicity's help with our indecisiveness at times; she has a great eye for colour palettes, layout and design. Dean and Felicity have set the bar extremely high and we couldn't recommend them enough. The pride they take in their work is evident throughout our home and we strongly feel it was treated as if it were their own. Very impressed with the workmanship and throughout the final walk-through, we noted all the detailed finishes, kudos to you Dean! Absolutely outstanding work guys! Our expectations have been exceeded beyond belief. You have created such a beautiful home for us. We will never be able to thank you both and your team at INH enough!

We built with Morgan from Integrity New Homes Geraldton and couldn't be happier with our home and he was fantastic to deal with from start to finish. Highly recommend Morgan to anyone wanting to build a new home. Best thing we ever did. Thanks so much Morgan Show details

We had a great experience building with INH Limestone Coast. The process was smooth from start to finish. Felicity, Dean and their team were professional, communicative and easy to work with. We loved that we could change elements of the design to meet our needs and were very happy with the quality and workmanship of the finished home. We would highly recommend them to anyone else looking to build in Robe and surrounds! Show details ·  1

From the outset we found Dean & Felicity to be professional whilst also easy going, along with an equally important eye for details. Any build comes with challenges and any we encountered along the way were sorted promptly by Dean & Felicity to ensure the project could continue to progress smoothly. When we were researching builders we spoke… Read more ·  1

to many people on their recommendations and one that stood out to us was when we talked to a local retired Project Manager for a larger city based builder and he told us that he could not fault the quality of the builds that Dean & Felicity had been involved in. Now that we have seen ours and our designer's visions for our family holiday house come to fruition we can honestly endorse his sentiments.

We would highly recommend Dean & Felicity and their trades to anyone.

Bad Experience. No Integrity – If I can give ZERO stars I would!! I had a very bad experience with this company. The salesman could not explain the charges he is adding and no knowledge in building. Please beware of this dodgy company. Provides additional hidden charges. Other clients had the same experience as us. They make you believe that it will be affordable only to find… Read more

out that there will extra dodgy charges. We lost some money in the process and we are worried that more people will be deceived and fooled by this company. They don’t have any “integrity” at ALL!

There should be an option for Zero Stars! – We are left with an unfinished house that has gone 6 months over what the building period should have been. We signed a “fixed price” contract and which had many unexpected additions to it. There has been delay after delay, excuses, false promises, there is rubbish piled up on site, poor workmanship, and trades have not been paid. Now the job is… Read more

at a stand still. Most of the money has been paid to Integrity as we are in between lock up and completion but as we had to pay for all variations up front there is still lots of work left to do and the work that has been done is half done or has been avoided.

We have lost thousands of dollars to the bank in extra payments, stress levels have been through the roof.

The company we signed up with Integrity New Homes PTY LTD looks to have changed trading names half way through the build to Laxmi Custom Homes.

The sales rep told us at the time we signed the contracts we were signing the contract with “head office” as the builder ([Name Removed]) as there was no local franchisee at the time.

Now that the build is at a standstill head office are claiming that our franchisee is at fault?! The builders license in the contract we signed has been used by multiple franchises and is at the centre of claims for unfinished homes in the Coffs Harbour area. The whole thing is a mess with no one taking responsibility for the deception and lies. This was our first ever build and we have been taken for a ride.

No Integrity at all. Stay Away – We built with INH Coffs Harbour, signed 2015 they were 6 months late on handover. The foreman in charge did not pay any of the trades and company director said to us that the foreman was taking ice and was in jail. Director took charge of the project and refused to meet on site for handover. Told us to make last payment via EFT and he will give… Read more

us the code to the front door via email to enter the house, we did because we were desperate to get keys and they knew this. They then never came back to rectify defects so after numerous emails and no response, we called Fair Trading they sent out an inspector. He put a report advising there is unfinished and defective work they must finish, INH completely ignored the report - 2 years later we are still chasing this company with constant runaround. The matter is sitting now with NCAT to be heard for uncomplete and defective work. Only recently I emailed INH for a garage repairer to go out and fix the damaged garage as it was getting dangerous and needed repair which they damaged before handover. They agreed to pay for it via email which told the contractor to go ahead and repair it. The contractor repaired the garage and INH have not paid the contractor after number of emails sent to INH.

I contacted INH today and was told by there secretary that they will not pay the trade as no trades are getting paid on any of their jobs. All jobs are on a stand still and she has had numerous requests from different trades about unpaid invoices and she told me she has been advising them to seek legal advice, as the company is going through a restructure and she does not know if she will have a job next week. Anybody that is reading this take your money elsewhere, pay a little bit more and don't get fooled by a cheap initial quote. You will regret it as they will not communicate throughout the build, they make up variations that you don't know anything about and tell you about them at the end of the build.

0 Integrity

They were spectacular to deal with from beginning to end, regardless of who we had contact with. Any issue was dealt with in a timely manner and their quality of work was exceptional. We were kept in the loop the entire way and always felt heard when there was an issue. We would highly recommend them to anyone wishing to build their new home. Show details

Brendan from Integrity New Homes was the only builder willing to build on our unusual block of land and within our limited budget. We appreciated the good advice he gave before the building process commenced, seeing that the block was not your every day, in town, flat, square piece of land. Brendan tried and managed to stay within budget… Read more

throughout the process. We were pleased with the quality of furnishings he installed and everything looks beautiful and stylish. Only one area that we could add a recommendation to. We live far away from the block and would have appreciated more communication and responses to emails and messages during the building process. We are happy with our little house in the bush! Thank you, Brendan.

Seamless and great experience of property renovation. We love our new home! It’s beautiful! Kamesh from INH Energy Smart has done a fantastic job. He made the whole process easy from start to finish. The quality of work really shows in the long hard hours he put in to get the job done within a short time frame. He went out and beyond to help us… Read more

with any little extra things we needed done. Kamesh was very professional, has a lovely easy going personality and very kind and friendly with amazing customer service skills. He has a very good knowledge on the various energy efficient products. I highly recommend him.

We could write a 1000 words, but will keep it short. From day one, everything was smooth and straightforward. Felicity’s experience in house design made choosing the right options so simple. The whole process was wrapped up way faster than we anticipated, and we are obsessed with the final result. Thank-you Dean, Felicity and the whole integrity team we couldn’t be happier with our new home! Show details ·  1

Exceptional Experience with Terry: Highly Recommend! – We had an exceptional experience working with Terry on our newly built investment home. His expertise, attention to detail, and dedication to quality were evident in every aspect of the project. Terry and his team completed the build efficiently and maintained clear communication throughout the entire process. The result is a beautifully crafted… Read more ·  1

home that exceeded our expectations. We highly recommend Terry for anyone looking for a reliable and talented builder. Thank you, Terry, for making our investment vision a reality!

great house and building experience – We've been in our house now for some time and remain very satisfied with it. Building is always a challenging experience with all the decisions involved but, as someone who worked for a house builder for about ten years, I found building with Integrity a surprisingly smooth experience. Dale, their supervisor, was terrific - his standards were… Read more ·  1

seriously higher than ours and he sorted small details that we hadn't noticed and would've let go if we had. Office support staff and contractors were all very efficient and friendly. Overall, we recommend them heartily and would go with them again if we ever built again in the future.

Integrity New Homes Canberra – I started a new home build journey with Integrity New Homes Canberra in December 2020. Naomi Wood the sales manager was excellent from the initial phone call, to helping choose the right block of land, through to designing phase and helping with the colour selection. I had a number of variations to the design which were accommodated without fuss.… Read more

From the approval of the designs to the build phase, the builder Anthony has been awesome; very approachable, available and and to be honest completely transparent with the build, costs and timeframes. Obviously I built during the pandemic and a time where costs and trade were working against us. Throughout all of this, Anthony and Naomi were amazing to deal with and myself and the family are looking to move in very shortly.

I highly recommend Anthony, Naomi and the Integrity New Homes Canberra team and am looking to build with them again.

Love my new home – Despite the challenges of building during a pandemic, Dave and the Integrity Homes team were great to deal with. Very impressed with the quality of our build, the high level of the finishes and the continued service once the house was finished to ensure everything was to our satisfaction. Show details

Love my new home!! – Has been so easy to build with Mick and Melissa. Found them extremely helpful and profession in all stages of the planning and build. So happy with the quality of the build and would def recommend them to anyone. Show details

We love our new home – We have had a love affair with Robe since visiting the town over ten years ago and purchased a block of land from Integrity New Homes. Thus began our business and personal relationship with Dean and Felicity. How lucky we were. It has been an exciting journey and we are so grateful for their patient and professional approach. The planning,… Read more ·  1

consultations and collaborative performance of Integrity New Homes has been wonderful. The quality of the build and attention to detail is excellent.

The timing and the additional challenges during the Pandemic were met with professional finesse. Felicity also helped us source items for the home which were outside of the building contract and nothing was ever too much trouble. Her knowledge is extensive. Great communication every step of the way.

Thank you Dean, Felicity and the entire INH Team. We love our new home. Highly recommended!