Interior Secrets Physical store

Some really interesting pieces at good prices – Was searching for a tv cabinet for ages found some really interesting pieces online, went into the store. Staff were very knowledgeable and friendly, piece was exactly on line ( with a few other options to consider. So I purchased and I'm very happy with the item. Show details

POSITIVE – Designer ordering on behalf of Client. Had to arrange shipping to FNQ, and your staff could not have been more helpful. The Clients are over the moon with their purchase, and constantly send images/texts as to how functional the table and benches are for their space. Show details

Poor customer service from [Name Removed] – Poor customer service from [Name Removed]. Promised lots delivered very little. Explained in person my order, partner went in to hospital with my first born child causing me to forget to follow up and losing my promised discount. No empathy, rude, will not shop there again. Show details

Outstanding – Superb service both in showroom and at warehouse. Showroom staff helpful and not pushy; warehouse people cheerful and efficient. Product was good value, too.  Show details

Amazing Customer Service – I have had such an amazing experience with Interior Secret. I mainly dealt with them in person initially at their South Melbourne showroom then their showroom in Derrimut. They were so accommodating my cancellation and changes to the furniture I purchased on the spot. They were knowledgeable and had all the information there and then. Will definitely be purchasing from them again in the near future.  Show details

One of the Best Stylish Designs & Great Quality Products – Interiors secrets is one of the best online and physical stores for your home. Beautiful and stylish designs with great prices. Show details

Great quality products and service – The store had so many beautiful pieces at very reasonable prices. Mandy was so great to deal with and was so helpful. We absolutely love our new dining table and chairs.  Show details

Good Quality – Was only supposed to be "window shopping" when we visited the Derrimut branch on a Saturday, we ended up purchasing the Judy low stools in January a few months ago. Because of the helpful service & options we received, we later went back and purchased Judy 65cm bar stools, which we collected from the warehouse on a Monday. Then later… Read more

purchased/collected the New York lowline 2.1 wooden TV Entertainment unit, which was easy to assemble. Very happy with the quality of the furniture and helpful assistance. Will keep checking the online store for a good coffee table, they have good taste!

Beautiful experience – The store was lovely, the products quality is great and what did make the experience more beautiful is Mandy she helped us in choosing and her follow back on delivery was very good

Really tried to resolve a problem I had and SO IMPRESSED with the outcome – I wanted an office chair went to the showroom in the city "No we don't have office product on display, only at factory in Derrimut So I bought a chair online and was advised to collect from the factory to be clear this a factory factory not a showroom I was unhappy with my purchase and was contacted by management after I sent them an email and offered me the opportunity to exchange and i could not he happier with the way my problem was resolved Show details

The tv unit I bought was perfect for us – The product material needs more careful. I scratched the drawer edge while opening. Otherwise it is so cool in our living room.

Great products and service! – Love our dinning chairs and bar stools we purchased from interior secrets! Elly was lovely to deal with and they got my order sorted quickly and delivered so quick too! The chairs were pretty easy to put together, some screws were a little hard but they look so amazing and I’m so happy with them! Thanks so much :) Show details

Fantastic quality and great service – Purchased a couple of desk chairs from there and going back for a table. Ruby was super helpful. Great quality, easy assembly and well priced for what you're getting. We attended the Derrimut store on a Saturday, great layout both upstairs and downstairs. Show details

love the new stools! – Great to find what I was looking for on line, then able to see it in reality in store. Picked up at their warehouse next day where staff were very helpful. Love the look and the quality.

Must visit the City Road Store. Just stunning!!!!!!!!! – Had fun going through the store and found exactly what we wanted. Great prices and service!!!! Go see the team at Interior Secrets and find a great piece of furniture. Show details

Great look! – As soon as I saw the Amanda sofa bed in the S Melbourne store I knew it was the one for us. The fabric colour and design were unique and make a statement. Kimberley made my day when I was quoted a better price than on the ticket. She was easy to work with, too. Show details

Great shop, staff and service – The store was great to visit after viewing furniture online. The staff member who helped us was extremely helpful and efficient. And our furniture was delivered 2 days quicker than expected. Show details

Excellent Service – Kimberly @ interior secrets is a great! She was very patient all thought the process and with number of changes requested. The complete process from sales to delivery (Melbourne to Canberra) was excellent!! Highly recommend her. Show details

Professional and knowledgeable Kimberly candles service – I had I rough idea of I what’i was after and the Kimberly remembered what I had previously purchased and was able to find product from the same manufacturer that worked perfectly. I was able to pay and I drove to the Whitehouse and the team had it ready for to pick up. Assembly of your product is very easy. I’ve not once had a faulty product Show details

Great service, seamless delivery, a very pleasant way to shop – I just strolled into the store located in Southbank and was lucky to find Kimberley. She was a great assistance in helping me to finally select the piece of furniture that I'd been looking for for months. Once selected the process was seamless. Kimberley organised the shipping and was in regular contact regarding delivery dates. Very simple and hassle free, just how I like it. I will definitely be a return customer! Show details

On trend and Affordable – The Southbank showroom is nicely located and beautifully presented. Service both in store and online was excellent and the products are on trend, functional and affordable. Tick, Tick, Tick. Would highly recommend. Show details

Super helpful! – Great service from Liz at the Southbank showroom, she was very helpful with providing us details of what we were looking for on numerous visits. Will definitely be coming back! Show details

BEST SERVICE – Thank you Kimberley for your amazing service in locating the chairs I had seen in a store. With one phone call you worked out what chair I was after and they had been delivered within three days. We are thrilled with our purchase. Show details

Excellent service from Elly – I had to visit the store and physically see the product before I was prepared to purchase, so glad I did the store assistant was so helpful and I’m super happy with their stock and Elly's service Show details

Love love love it – I had to visit the store and physically see the product before I was prepared to purchase, so glad I did the store assistant was so helpful and I’m super happy with their stock Show details

Excellent from start to finish – The website was easy to navigate, I sent through an enquiry which Elly assisted with really promptly inviting me to come in to the store which I did the next day. She was super friendly and helpful, delivery was really fast and I couldnt be happier with the products. Quality is really good and so many people comment on the pieces when they are at my house Show details

Great service from Kimberly and love the quality of all the furniture! – We were looking for a solid stylish tv unit and saw one online and we wanted to do some measurements so visited the store! Kimberly was very helpful and we love our purchase! Show details

Very happy – So many choices, many not on display at the store but staff very knowledgeable and helpful if you explain what you’re after. The sofa I chose was so comfortable, the table great and chairs quality. Very happy. Show details

LOVE our dining chairs and bar stools – Ordering through interior secrets was so simple and easy. I had found a chair in store that I couldn’t find on their website, so I emailed them & was contacted by Zalina. She was super friendly and helpful and I had arranged payment and picked up my items within a day. Chairs are gorgeous! Show details

Middle leg was 15mm too high – Apart from issues putting the middle leg on ( it was 15mm too long), service was great, it arrived on time, and delivers rang before arriving, sales assistant very good at City Rd, Melbourne Show details