Internode 5G Home Broadband

Most nights between 8pm and 11pm I can't stream, connections drop out intermittently. I can *see* the tower. I have full bars. Behind my house is a nature reserve and a hill -- unlikely to be lots of customers on my antenna segment. It's pretty clear that their backhaul is under provisioned and despite whinging about it, nothing ever gets done. Absolute rubbish. I'm moving providers. Show details

this is a terrible company. For months overseas we have tried to make contact. We used this company for years - have had issues many times before but this is the end. My credit card expired this month, and I have tried to contact them to put in a new card. Somehow my password does not work. I have been unable to get a new one as it does not… Read more

connect to my phone. There is no way to get in touch with anyone in this company except through there useless AI telephone service which will not recognize my account number even though it is on our last month invoice. They have stopped any email services years ago. Do not use this company if you plan to be overseas during a billing period or if you need to speak with someone, Useless company. We are back home in a week after three months of travel and will happily get a different service.

We have been with Internode for 20 years and they now require DOB verification on the account. There is no DOB on the account so how can we verify the DOB when there isn't one. The account identity team has 2 days to process this sham of a verification. All we want to do is close the account because the poor customer service since they moved to… Read more

TPG has left a sour taste in our mouths. Better speeds at cheaper prices are available from other providers whose customer service ratings are so much better than this sorry excuse for a company.

I don't even know where to start with this joke of a company. I have been a customer for years but this last year they have gone downhill in a way I never thought a company could do. None of the customer service officers know what they are doing. There has been months of incompetence, broken promises and straight out idiocy. My internet kept… Read more

lagging and cutting out for months so i called them to find out what's going on. After endless phone calls with none of the workers knowing why, they finally realised that they didn't update my address even though i let them know and updated on my file. I also had to confirm my address every time i called. Another example of their incomptence is that they sent a modem to my old address even though i updated my new address on my file, and verbally told three different people who confirmed it back to me. My previous issue I reported them to the ombudsman and only then did they manage to fix the issue. I called them yesterday to sort out moving my service to my new house but for some reason they couldn't look into my file to check when my fee cycle ends. They called back but only to give me an update which was they still couldn't fix the issue. They were supposed to call me back again but surprise surprise, they didn't. I called tonight to cancel my service because I can not deal with them for a minute longer. They promised me the people in the cancellation area was open. Guess what? They were closed. Apparently they will call me tomorrow and will transfer me to them and they won't be closed. We will see. I do not hold out much hope. Anyway, please do not sign up to internode, tpg or whatever they are calling themselves these days! You will be in for a lifetime of pain if you do!

Way better than fibre to node – After being offered the 7 day trial I thought I had nothing to lose. When it came, I left it standard and only connected my phone via Wifi 6. Straight away I was getting 177Mbps and the plan on offer was minimum 100Mbps vs my FTTN speed of 49Mbps, so I was wrapped. The Ping from the same server was 59ms vs the 35ms from the FTTN so it's not too… Read more

bad, but I'm used to gaming on European or American servers, which didn't change much (230-350). The Ping isn't relative so it only adds 15ms to these times.

Over the 7 days I started adding all my devices and in the end all of them as I was quite confident in the connection speed and stability. Only issues arose from using Wifi 6 as some devices (Samsung tv) didn't see the 5Ghz wifi. Once I turned wifi 6 off all my devices could see it. At 2.4Ghz wifi 6 was no issue.

The upload speed is capped around 20Mbps which is not the best for my security cameras but it's no different from my FTTN connection. It's adequet though.

When the trial ended I went into the settings and fully customised the LAN with allocated IP addresses and moved to wifi channels to less crowded ones and it's rock solid. The internet connection has only been off once at that was for 2 hours in the middle of the night, I'm assuming for maintenance.

Very happy with the modem and all its features, speeds are great, stable and it was $10 a month cheaper than my NBN with no contract, first month free and no cost modem.

Faster and cheaper than nbn FTTN – I was sceptical at first given that Internode were saying they could provide 5G Broadband to my address when both Telstra and Optus said they couldn't. The Telstra Exchange and Tower is literally 240m as the crow flies from where I am sitting, so it was a bit of a red flag. However, Internode has a try free for one month policy, so I thought, why… Read more

not. I chose the 5G Home Broadband plan, which has a projected speed of double my previous FTTN service and is $10.00 per month cheaper. Modem arrived two days after order and setup couldn't be any easier. Followed simple connection instructions that came with the Modem and everything just worked. No need to contact anyone for assistance. On my previous FTTN service on a good day I could get 48 Mbps download speed on SPEEDTEST but usually a lot less. Now on 5G I can get 180 Mbps most of the day, even with a VPN running, with a slight drop in the evenings. I am however very close to the tower. Unfortunately there are a couple of downsides to the supplied 5G modem. My biggest gripe is I can no longer use my printer wirelessly, it needs to plug directly to the computer. Also, the range of the Wi-Fi signal is weak, so given my modem is at the front of the house, for best signal and direct connection to my computer, I have installed a cheap Wi-Fi extender midway to get a decent signal at the back of the house. Neither of these problems are a deal breaker for me. If you hate your nbn service and can get 5G at your location, give it ago. It doesn’t cost anything to try and according to the Internode spiel if 5G doesn't perform well at your location simply return the modem and your existing service just continues as normal.

Pathetic – Constantly drops out conveniently for them since they started offering the fibre to node plan. Seriously what was by far the best internet I have had has dropped way below the days of dodo. Drops out regularly, daily 15 to 20 times a day. They refuse to credit my bill even though I had my broadband monitored by the NBN and there were significant drop outs each day often multiple times an hour. Disgusting customer service , Disgusting supplier.

Unreliable provider – Slow , unreliable service provider. Over the last year the service has been constantly dropping out. They want you to upgrade with fibre to the house. With everything being disclosed these days I don't want your fibre into my home. Prying eyes need the fibre into your retreat space. Show details

Utterly useless people working there – Long wait calls to try to troubleshoot exceedingly slow speeds and in the end decided to cancel because no one was picking up. Called to the billing department, spent 30 mins and told them I wanted to cancel, this was 14 June, was advised last day will be 14 July. Fast forward to 8 July they sent me a bill for the next month and didn't cancel my… Read more

service. Additionally their email listed on their site for customer relations just bounced the email back. Edit: Called internode the next day and found that they actually have record of my cancellation request last month, but didn't do anything about it. Spent another 30 mins on the phone waiting for them to figure out what the hell is going on and cancel, then another 30 mins trying to reverse the automatic direct debit charges.

Ongoing issues never resolved and very limited assistance – Internode were great in 2017 when i switched due to hearing great things about them in 2016. At the start they were great, however in the last couple of years since switching to 5G and paying for increased plan and download speeds. Internode has fallen well short of being a reliable provider. Constant poor connection, almost dial up speed with a… Read more

max of 5mg a second when paying for 50mg per second. Even contact with customer support has served no assistance with the continued ongoing issues as mentioned above. After much consideration and giving them a chance to rectify issues without success I am now immediately looking for my new provider. Main issue was previous 4G account continued to be charged after I started new plan as 5G account. numerous emails sent with no reply other than information letting me know someone will help within 72hrs of email sent, responses never received.

Great customer service which is rare nowdays – I went with TPG 5G home internet using Vodafone and the service was very subpar (outage the whole first month) which they didn't tell me about. When I called for very low quality service they told me no ETA for work on local 5G tower. I got rid of them and moved to Internode which also uses the Vodafone 5G network. It was markedly better. I just… Read more

got an email from Internode customer service that I am only getting 4G reception so they are paying a $30 credit and reducing my monthly cost by $10 a month. I still get good speeds around 95 Mbps it covers our needs. That's what I call customer service! Internode use a superior Nokia 5G modem to TPG as well. Thanks for reading

Disregard for customers – Our internode internet band width has become shameful in the past 2 months and now to be given 6 weeks notice that Internode hosted email accounts are being dropped is not acceptable as a paying consumer. I think of #Kod#k and Noki# who’s CEOs drove them into the ground. Good bye Internode - hello Aussie Broad Band! Show details

Have been with internode for more than 25 years – They are by far the best company that I have every dealt with. There no way I would every think of changing. Nothing is to much trouble for them when you have a problem. They also fix your problem and not just talk. Show details ·  1

time to leave internode – Have been with internode for literally decades. Used to be great. All enqs with call centres done in Australia. Now has moved to an overseas call centres which are terrible. I just spend 1.5 hours on the phone with them. I have been not getting intermitent emails. internode blamed it on apple and their mail system. he got me to log into… Read more

webmail stating they will all be there. well, they werent and he had no answer as to where my mail had gone. every missed email i had them send to a work address and it worked fine. I cant have an email system that only lets through some emails. No answer to my problem, thats fine, ill move elsewhere. shame. used to be one of the good ones.

Internode - incompetent tech support & provider – After being convinced that 5G would be better service than current NBN & that it connecting the unit was a “simple” matter of “plug & go”, I agreed to the new service. Turns out that was far from the truth! Found 5G box was not compatible with existing Google mesh & Eufy home security system. Phoned tech support who had absolutely no idea (our… Read more

query was clearly outside of available pro-forma script answers). After some waste of time “discussion” we requested to cancel the 5G service (being unable to connect to it) & return box. We asked to retain the existing NBN service and confirmed that we would keep the existing NBN with uninterrupted service. Turns out that was a complicated request & they cancelled the NBN service. So, have been charged for both services & have no internet. Without going into detail of time spent on phone & on hold to “fix” their error, we have had to sign up for a new service (& pay again) to get what we already had! Their sheer incompetence is beyond description. What a joke! Don’t sign up with this Company - they have incompetent tech support & clearly all they are interested in is taking your money. If I could give zero stars I would!

Generally okay ISP but unacceptable and incompetent pushing 5G services that don't work – Historically this has been a decent albeit pricey ISP with good customer service, but I'm less than thrilled with recent experience. Staff with American accents (ie: Philippines Call Centre) repeatedly called me during work hours suggesting I try their new 5G plan, that they'd send a modem out, no commitment blah blah, faster and cheaper.… Read more

Eventually I agreed.

They immediately sent the modem to my billing/residential address without asking for a postal address, my local post-office is a boomer-run LPO that is only open 9-5 weekdays so it's a massive pain to pick anything up and I don't have a lot of free time. Normally I get stuff sent to work.

When I went to use the 5G router I found it didn't work, after wasting time with their tech support said it seems there was no 5G in my area. Awesome, so why did you badger me into trying out your 5G plan then?

After cancelling it they sent an email saying I'd need to return the router within a little over 2 weeks and they'd send instructions, then heard nothing from them for almost two months, now they've sent instructions telling me to return the router within two weeks threatening a $612 no return fee.

Currently doing 60 hour weeks at work and have no free time to deal with this rubbish, I'll have to drive to a post office that's open on Saturdays to deal with it. I've emailed them twice saying I need longer to sort this out, no response.

This entire thing has been a massive waste of my time, maybe make sure your service actually works and is available before aggressively marketing it to customers.

A waste of 3.5 hours of my life I won't get back – Internode ring me virtually daily for months. I don't answer the call from that phone number. Then they email me with news of how upgrading to 5G will save me money and give me faster internet speed. Eventually I answer their telephone call. I reluctantly sign up to a new plan with 5G technology for internet as I'm advised my NBN technology will… Read more

become obsolete. I trust they're providing me with good information. I pick up the new modem from Australia Post. I connect it. It doesn't work. I ring them. They do some troubleshooting with me over the phone and then say it won't work for me and I'll have to go back to my NBN..... Time wasted = 3.5 hours. Transfers between internal departments = 3. Two of the customer support staff try to sell me an Internode mobile phone plan. I will never.......

5G not as reliable as FTTP NBN – The Internode 5G Home Broadband service may be "great-value", yet it is far less reliable than the Internode NBN FTTP service I switched from. I have gone from a 24/7 always-on internet connection to one that drops out most days, sometimes several times in the same day. Internode has promptly facilitated switching back to one of their NBN FTTP… Read more

plans. I recommend Internode if you are looking for an ISP. They are a 5 star supplier. Based on my experience, however, avoid their 5G offering.

Go with Anybody else – It has been months of Issues, final straw was them acknowledging the issue, refusing to attempt to fix it and then having the audacity to try and upsell to another of their products. Their customer service is abysmal, their product is unreliable at best. Show details

Love my 5G home broadband with Internode – Switching was very easy and it's been working well with only a couple of momentary outages. I had many more and longer outages with NBN. Speed is greatly improved. It's great to ditch the router and NBN box and just have one wireless box. The only downside was losing my home phone number but I only made limited use of it. Internode have been a wonderful service provider for many years and their customer support is first rate. Show details

Works well at speeds better than NBN – I've been with Internode for a number of years & have always been satisfied. Recently changed to 5G & it is faster, more reliable & easier to set up. Customer support is always helpful if needed too. Only problem was my Canon printer worked intermittently - problems with 5G connectio . Neither Cannon nor Internode could resolve. Finally found the answer - download the Mopria print and scan apps on phone and tablet.

Reliable and easy – Set up was super easy (compared to having an NBN tech in my house for several hours when connecting to NBN and then issues with the supplied modem). I haven't had a single drop out, download speeds are great. Simple, easy, reliable, decently priced - can't ask for more!

A great upgrade from NBN – After experiencing years of stability problems with NBN I switched over to the 5G service, no more stability issues, fast downloads and equivalent upload speeds. Higher latency may not be suited to gamer's, but I don't notice it. On the Max plan I average over 200Mbps download speed every day, highly recommend it. Show details

Works for 24 hrs then it drops out – Works well then it drops out and I need to restart the 5g modem. Got the run around never fixed problem. Wish I never went with it. To change back I was told I needed to pay not happy at all Show details

Good download speed but upload leaves a lot to be desired – Great price for what you get, considering it's the same speed as the NBN plan I was on in our 2-year old apartment building but I'm actually getting the down speeds I'm paying for. I'm still experiencing WiFi dropouts but I think that has more to do with interference from other wifi radios in the building. The 20Mbps max up speed is a bit painful… Read more

however, especially with working from home 9 days a fortnight (I'm in IT) but most noticeable when things are backing up to the cloud. Would pay more for more up speed!!!

Like a good referee. Its doing the job so I don't notice it – Dead easy to connect. Faster than the old NBN service and way more reliable. No dropouts, no buffering when streaming. Internode staff were great when I called to explore the option. Show details

Pleasantly Surprised! – So easy and super fast to set up. literally took 5 minutes and 3 of them was opening the box. the whole family connected all devices instantly first go. So much better than my nbn which had constant drop outs. Always been with internode and have no reason to go elsewhere, great experience! Show details

5G offers better value – Reliable connection. I wasn't sure after having NBN, but it was a good move as it's cheaper, faster and Reliable. Internode staff are brilliant and very patient. Fully recommend switching to 5G. Show details

Very, very happy with this service! – Have had 0 issues since switching from NBN. Excellent service, no drop outs. It's near peak time and I'm getting 62.1Mbps download and 19.5Mbps upload. Internode are brilliant. Can completely recommend. Show details

So easy! – So easy to set up, in a flash my whole family connected. Excellent speed so far. Certainly beats NBN !! Easy to deal with customer service as well. I have been with Internode my entire internet life. Very happy! Show details