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Internode NBN 12 (Bronze)

Internode NBN 12 (Bronze)

4.5 from 167 reviews

Reviews

(121)
(26)
(10)
(4)
(6)
  • Value for Money
    4.5 (151)
  • Transparency
    4.6 (135)
  • Customer Service
    4.8 (154)
  • Adequate Speeds Yes (93%) · No (7%)


Zarko

ZarkoMetropolitan Adelaide, SA

Excellent company where you can get realy best help for any problem with internet conection and speed.

published

My connection is good . Sometimes in past 2 years was drop but not for long time. With technical help from Internode problem was fix . Also I have plan to upgrade my Internode NBN plan to NBN 25 silver.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2007
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Zarko
Zarko

The reviewer stated that an incentive was offered for this review


Stephen2929

Stephen2929Hobart, TAS

  • 2 reviews

Great provider

published

I have been an internode customer for many years, first with ADSL, and now NBN. I have found Internode to be reliable with very few drop outs. Excellent customer support. Website is easy to use and includes online setup guides and tools.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Service

published

I have been with Internode since NBN was connected 5 years ago. No faults ever compared to friends who had multiple issues with other service providers. When I had fault with email recently made a phone call (answered immediately) to Internode and Chris talked me through my settings to correct the problem. Tony.

Connection TypeFTTB (Fibre to the Building)
Start DateAugust 2015
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode
Helen S

Helen SMetropolitan Adelaide, SA

Internode is the best

published

I have been with Internode for the over 10 years and they have always been helpful and available to assist me with any issues. Changing from ADSL to NBN was a smooth and easy process. They delivered on time without any issues or concerns. I can highly recommended Internode.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJanuary 2008
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Helen, we're beyond thrilled with your wonderful recommendation for us. Thank you so very much!

- L


Changes made, customers not told

published

Around a month ago, my 80+ year old uncle found he could not send emails. Receiving them was fine, but not sending. After much trying of workarounds, today we were told that Internode had changed the SSL settings and not told customers about it, waiting for things to go wrong instead. My uncle also claims he paid extra money for a faster service, and did not receive it. The problem has yet to be fixed.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Julie

JulieSouth East Queensland, QLD

Good service

published

Had an outage yesterday. It took 2 phone calls with internode to fix the problem but both technicians work diligently through the issues until it was fixed. They were both clear to understand and patient.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Thank you Internode.

published

Internode have been my ISP for over 13 years & they have always been helpful & courteous In helping me with my problems. Just recently my supply cable was broken & I was told by NBN I would be without a connection for over 2 weeks, but this timeframe was shortened due to their follow up with NBN. Most gratefull.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

David, thank you for your 13 years with us and more importantly, for your patience during your recent outage. We understand that people want to be online as quickly as possible so we're so happy to see you back and connected.

- L


An excellent service in all respects

published

I've been with Internode for many years and always had great service. I've never had any major drop-out of service and when a problem did occur I received excellent help - by someone with an Australian accent - who patiently walked me through all the steps needed to get things working again.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

This is excellent to hear - thank you for allowing our team to help you over your many years with us!

- L

Carol

CarolMurray Region, NSW

Great customer service.

published

After being with this company for a long time I have had to leave. Hopefully I can return in the very near future as the customer service is amazing and no phone call is fobbed off as stupid. Tech support was fantastic every time. No issues that were internet based and all resolved immediately. Sad to leave but would definitely recommend to anyone.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Thank you so much, Carol! We're sad that you had to leave, but we do look forward to seeing you again in future. For now, we sincerely wish you all the best!

- L

Reliable connection and outstanding customer service

published

I have been using Internode as my Internet Service Provider since January 2009 and during that time they have gone above and beyond to help with any concerns that may have arisen with my internet connection.

Their customer service is from courteous, helpful and extremely patient staff that can not do enough to help. I can highly recommend Internode with confidence.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2009
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Christine, thank you for sticking with us for that past 10 years. We're absolutely stoked. Cheers!

- L


anguka

angukaDarwin

  • 3 reviews

going downhill

published

The Internet service is fine.
For many years we found their consultants were very knowledgable and could discuss and adjust account settings quickly and readily, but during the last couple of years, although still mainly courteous and friendly, their technical knowledge and competence has been very variable (including on their recommended and supplied FritzBox equipment), and headquarters organisation appears to suffer from inefficient internal communications skills and inadequate follow-up to client problems.
Staying with Internode in the meanwhile for old times' sake and what they were, but really looking for a major turn-around and productive self-evaluation.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateAugust 2014
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

sydnat

sydnatSouth East Queensland, QLD

  • 8 reviews

I am a long time and loyal Internode customer for a reason

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Monika

MonikaSouth East Queensland, QLD

  • 2 reviews

this is perfect

published

the connection is reliable, we had no problems. Questions and help installing it and turning the modem on and so on was fantastic, like it is always with internode. I am their customer since over 10 years, moved several times and always stayed with them, because the service is quick friendly and professional.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Thanks very much, Monika, we are stoked to hear that you've been very happy with us over your 10 years so far!

- L


Perfect service

published

The Internet service is reliable and the speed quoted matches what happens in real life. When I ring for technical support I receive courteous and competent service. This is why I stay with Internode!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2007
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

This is awesome, thank you so much for this excellent review, Happy Customer!

- L

I can strongly recommend Internode.

published

There has very rarely been any dropouts. Service (not really concerning dropouts) has been exemplary-staff very helpful & understanding, giving the best advice on technical issues, plans & upgrades that benefit my usage.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

This is exactly what we aim for, JohnD47! Cheers for your kind words here and for your co-operation when we've offered advice and help.

- L

Ron Still

Ron StillSouthern and Hills, SA

I am very happy with the service & the people at internode are always there to help.

published

The connection is very reliable, and no matter what problem I find my self in a phone call or email to Internode will get a quick and friendly response no matter what the issue is. I have been with Internode for 17 years and would recommend them to any body who is looking for service provider who will help them no matter what their computer skill levels are , and they will do it in a patient & none patronising way in all the people at Internode know their job & do it very well.

by Ron 25Jan 2020

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Ron, thank you so very much! We are delighted that you've been with us for so long and that you recommend us so highly. We hope to be able to keep you happy for many more years to come.

- L


Service has been BRILLIANT!!!

published

Was having all sorts of issues with my internet dropping out and then I changed to the NBN and chose to go with Internode - absolutely no regrets! No more dropping out! Not once in over 2 years...
I'm no techie but that didn't matter as the staff at Internode are first class - friendly, polite, professional and patient. They answered every question and made sure I understood with out being patronising.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2004
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

We couldn't ask for more, Woozle, so thanks for coming to us and for your extremely kind words!

- L


Recommended ISP for service and support

published

Internode has provided us with a good and reliable NBN service for a number of years. On rare occasions when support was requested Internode was quick to sort out our concerns.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Brian, we couldn't be happier to hear this, especially as we know how vital access to good support services is. Thank you!

- L


Pat

Pat

  • 2 reviews

Hi I am very happy with my internet

published

My connection has been good. I have no issues with this service. Your technician was very helpful quick and friendly. I appreciate that I can phone internode and talk with helpful people.

Customer Service
Value for Money
Connection TypeI don't know
Start DateAugust 2011
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Internode
Customer ServiceInternode

Thank you Pat! Please never be hesitant to give us a call when you need it, as we'll always do our best to help you.

- L


Ozmango

OzmangoNorthern Region, NSW

Suitscmy lifestyle

published

Reliable once issues with wiring in the house fixed (don't have too many ports or old cable people).
The thing I love about Internode is they are prompt at fixing any issues I have.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Internode
Customer ServiceInternode

Glad to hear you're pleased with the service and support we're delivering for you, Ozmango! Thanks for sharing your thoughts and opinion on us here! - T


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