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Internode NBN 12 (Bronze)

Internode NBN 12 (Bronze)

4.5 from 75 reviews

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Good service, no problems

The only reason for leaving Internode was that I no longer need more than 10GB per month and a cheaper option was not available there. Modem provided only just outlasted the warranty period though

Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Thanks for the feedback Greg! We're sorry to see you move on but we do wish you all the best and we thank you very much for your time with us. - L

NBN And Internode Staff

NBN sometimes is slow and drops out occasionally. I have been with Internode for about 15 years in 2 different states and have no issues with their service. The staff are always friendly and helpful.

Value for Money
Transparency
Customer Service
Connection TypeI don't know
2 comments
Thank you Michelle! We're pleased to hear the kind words for our staff but we can help with the speed and dropout issues, as these are often related. If you can, please reply here with a ticket number (you can obtain one here in you don't have one: https://secure2.internode.on.net/contact/online/support). We can then find your account and have our team get in touch to help. - LThank you we are about to move in a few weeks so hopefully we won’t have the same issue if we do will definitely be in contact.

Excellent support from Internode

I have been with Internode both at home and at work for many years and have had very few issues. The service Internode offers is excellent.
I particularly appreciate that you can ring tech support (just one selection menu!) and get straight onto someone in Adelaide who knows what they are talking about and that I can actually understand. Everyone I have ever dealt with in tech support has been friendly, patient and so helpful.
I highly recommend Internode to anyone looking for a competent Australian service provider.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Rene, what can we say? Thanks for the awesome praise! - L.

customer focus Internode

I have been a customer of Internode for over 10 years both in ADSL days and more lately as an NBN user. Whenever I have encountered problems/issues I have found their technical support personnel very very helpful and on occasion have had issues resolved immediately ie with the phone call getting directly through and if a delay they call back without fail.

Value for Money
Transparency
Customer Service
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeHFC (Cable)
1 comment
Thanks very much, geoff! We are just happy to hear that we have been able to make you happy and help out when you've needed us to. Thanks for your ten years with us! - Leo

Been using Internode for 5 years

Internode was the only people who managed initially to get us connected to ADSL in the old days and then to NBN as it became available, we have had the odd bug but was to date able to be resolved over the phone with them. They have been understanding when needed due to family issues and late bills, so on a whole a nine out of ten the only issue is they did not upgrade our account for so long we were paying for a lesser service when we could have had a better service for the same money

Value for Money
Transparency
Customer Service
Start DateDecember 2013
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Thanks Darren! We'll gladly take a nine out of ten, all things considered, so thank you for your constructive feedback and thoughts, we really do appreciate it. - L.

Connection is not as good as I expected.

I was promised a faster broadband connection with the NBN, but after connection, and an ex Telstra broadband employee had reviewed my connection, i was informed that my fibre to the node and the length of the copper to the household, throttled my speed to that of ADSL2 and I cannot expect faster speeds.

Start DateMarch 2016
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
We're disappointed to hear that, BMW. If you haven't already, we'd certainly recommend reaching out to our support team to see if anything can be done to get more out of your line. https://secure2.internode.on.net/contact/online/support/ - Joshy

Very reliable service, never any problems

Council tree cutters severed the phone cable and Internode Support were so good they suspected the problem without knowing. If I have ever had to call Support they are simply fantastic.

Value for Money
Transparency
Customer Service
Start DateJanuary 2018
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thanks very much Tundi and thank you for allowing our team to help get this sorted for you. - L.

Internode has always been a great provider both with ADSL and NBN

Since commencing with Internode seven years ago (recommended by a friend) I have been completely satisfied with the service. The tech team personnel are always very knowledgeable and patient when explaining things to me whenever I have encountered a problem. I am not very 'computer savvy' and they will talk me through whatever the difficulty is. They are easy to understand.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know
1 comment
Hello Lyn, We are just happy to be there for you, so we can help as you need us. It doesn't matter how tech savvy you are, as we'll explain whatever you may need to know. Thank you for being so understanding! - Leo

Can’t live without it

The speed is perfect for me on bronze much better than ADSL. Unfortunately I have had some issues with drop outs. Most problems occur in wet weather because of the old copper lines. Internode monitor the problem and always fix it quickly. Service is excellent

Value for Money
Customer Service
Start DateSeptember 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Wonderful to hear that we're always able to help you out with the service should any issues occur, Paula! Hopefully the ongoing NBN rollout might be able to assist with the network issue once the majority of any cabling is upgraded and we look forward to this! - T

Ludites take Note......

My computers have been connected to Internode for many years - through ADSL and now NBN.
I had very few problems with ADSL connection and, to date, have had none with the NBN connection.
Recently I was comprehensively hacked and wanted to reconfigure my Modem on the off chance that the Modem had also been compromised.
I contacted Internode and was professionally, courteously and kindly walked through all the necessary changes - including reconfiguring VOIP.
Being a bit of a "Duffer" when it comes to computers, I totally appreciated the calm, slow & patient way my issue was dealt with (and conquered) by both Joshua and Ashwin.
A thousand thanks go to these gentlemen.
I wholeheartedly recommend Internode to all Computer 'Duffers' (like me!) and (to save Internode staff sanity) to all Computer "Nerds" and all other users in between.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know
1 comment
Thank you very much for your review and for choosing us in your upgrade from DSL to NBN, NL! It's wonderful to hear how supportive the team have been through the process in helping to get the upgrade arranged and setting you up once it was ready. - T

Reliable NBN with a great business model

This was our first NBN account. We live in a new estate, and this was one of the companies recommended. I was initially apprehensive about their business model - no physical stores? But it is SO easy to deal with them. I just call, they listen, and set me up. Tech is mailed to me, and I get frequent updates thru text or email. Their product is competitively priced, and reliable. I work from home once a week, and never had an issue.

Value for Money
Transparency
Customer Service
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Excellent to hear that the NBN with us has gotten off to a great start, Sinta! Thank you very much for sharing your impressions and support! - T

Does everything I need.

Internode Bronze is the answer to my NBN requirements. I am a regular internet user that does everyday on-line activities like browsing, email and skype. I am not an on-line gamer. I've the odd drop-out but they were related to 'NBN node pillar' hardware problems. Internode was able to promptly facilitate the correct remedial action on my behalf with NBN.

Value for Money
Transparency
Customer Service
Start DateJanuary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Fantastic to hear, Tony! Thank you very much for your review and recommendation! :) - T

Extra speed and extra download at a very reasonable pricepoint

I've been with Internode for a long time and I've always found them responsive, capable and easy to deal with. Service is usually very good.
Since moving to the NBN, I've experienced many dropouts. I'm pretty sure this is due to NBN equipment. The cable modem NBN Co. supply appears to be very touch about the power supply which is a problem in an old house.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeHFC (Cable)
1 comment
Cheers A B! You'e actually raised some interesting points here, so thank you! Dropouts shouldn't be an issue on NBN HFC (as you've mentioned cable, we're assuming that this is the product that you have) so this is absolutely worth investigating with Technical Support. We'd recommend: * Making sure Wi-Fi is disabled first, just to rule out any internal Wi-Fi issues. * Not down what happens when the connection drops - do the lights on the modem and the NBN HFC unit change? * Try this with a reduced power draw - turn off a few other devices to see if it may well be an internal power issue, potentially needing an electrician to attend and rewire the house (we hope not!). If the dropouts keep happening, then absolutely have a chat to Technical Support as they'll be able to lodge a fault with NBN for you. Thanks for getting in touch! - Leo

For me, Internode NBN is very good value.

I have not had one issue relating to dropouts, speeds, reliability, data allowance or support.
Transitioning from the old ADSL to the NBN was seamless and easy.
I'm particularly pleased with the pricing model, because I don't need a lot of GB.
Thumbs up all round.

Value for Money
Transparency
Customer Service
Start DateJune 2017
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thanks a lot, Jeff! We're pretty stoked to hear that we've gotten this right for you, so many thanks and enjoy! - L.

On advice from my ex Diplomat Daughter .she knows how the World works !!!!

Totally reliable. Help line if you need it with experienced people who have a good command of the English Language. Internode arranged a flawless NBN connection even when I stuffed up the Modem connection

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeCapped Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Our gratitude and thanks to your daughter, Sean! We are try to offer the best service possible, so we are so happy that you are happy with us. - L

Works well for me. Hopefully the internet doesn’t have problems as my landline relies on it 75% of the time.

We had a recent loss of connection as the nbn in our area was being worked on. No reason was given or prior notice given. My husband relies on the landline.
Can anything be done about things like this occurring again.

Value for Money
Transparency
Customer Service
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Renato! Thanks very much for taking the time to post your feedback. While relatively uncommon, unscheduled outages of Internet services can occur for a number of reasons, and in most cases we (and other RSPs) do not have advance warning that they'll occur. When there is a fault on the line our support team are available 24/7 to run through the appropriate troubleshooting to identify and resolve the problem, and can lodge a fault for a wholesale technician to attend and fix the line if this is required. - Chris

Not quite what I was expecting.

No hassles ,or dropouts but not really that much better than ADSL in my opinion. I was expecting a lot faster connection service but there you go.
Maybe it might improve in time but currently I can see no difference.

Value for Money
Transparency
Customer Service
Start DateJune 2014
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTB (Fibre to the Building)
1 comment
Hi John! Thanks so much for your review, we do appreciate it! We note that you've listed the NBN connection that you have as an NBN12. This works at around 12Mbps, which is the typical average speed of ADSL2+. Therefore, if you were previously achieving this speed or close to it, there won't be any noticeable change. Moving up to a higher speed tier is where the differences really become apparent, as the increased download speeds very much help, but the rise in the upload speeds dramatically increase responsiveness. Something to consider for the future, should you need to change plans at all. - L

Essential for home phone connection, superior Service Provider.

Many of my family members are customers and would not go with anyone else. Extremely great service, the technicians are fantastic. An Australian company with call staff that speak real English.

Value for Money
Transparency
Customer Service
Start DateNovember 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Tracy, thank you so very much for your recommendation and for being with us! - Leo

Good service

Internode Has been good service provider nice staff. They fix the technical problems within within the timeframe that always helpful and that’s best value for money and the NBN had no problem with it yet will highly recommend in internode anyone and to families and friends

Start DateFebruary 2019
Contract Type24-month contract
Connection TypeFTTN (Fibre to the Node)
1 comment
That's wonderful to hear, James! Thank you for sharing your review and appreciation. We'll keep it up! - T

Watch Netflix while grandkids use the internet on there tablets, no buffering even on bronze, the slowest speed

Been with internode many years, hardly any issues but what issues I did have were fixed on the same day. Back up service is second to none, technicians are easy to understand

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
We're happy that you're happy, Davo! Thanks very much for providing your feedback, and please don't hesitate to get in touch if there's every anything we can assist you with! - Chris

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Details

Internode NBN 12 (Bronze)
CategoryInternet Service Providers
Monthly Price $69.99
Service TypeFibre and NBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
NBN Speed Tier 12/1
Max Download Speed 12 Mbps
Max Upload Speed 1 Mbps
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