Internode NBN 12/1 (Basic)

Had an issue with my account and noone would help me for over a year so i made a complaint a few weeks ago and was assigned to a case manager who did not attempt to assist me So I asked to speak with someone else and she said no then I asked 5 different times to speak with her manager to which she said no and said I I didn't like it then I can… Read more

take it up externally and closed the case without resolution. So I did I have made a complaint with the ombudsman. They took almost 200$ falsely yesterday and I was told my internet would be back in an hour it was not then I called back and was told my service was completely disconnected and it would take 5 days to refund my money. I have no internet and no money to reconnect with another service. They do not care and the most disgusting customer service I have ever had.

On a downhill slide – 20+ years with internode. We stayed for so long because they always provided such excellent customer service. We were happy to pay a little more than some of their competitors were charging, knowing they were a reliable and responsive provider. Unfortunately that is no longer the case since the recent sale of the business. The call centre has been… Read more

moved offshore, and the lack of customer care, ownership and follow up is astounding. It is almost impossible to get any issue resolved, and there is no consistency in their processes or escalation procedures. Now hunting for a new provider. Enough is enough!

Internode is garbage now! – Got rid of the two node mobiles. Were cheap but never had connectivity. Can't connect to email most of the time now that the "messaging company" has taken over. This is really painful!! Internode used to be the best and now it is utter trash!! I've been with Internode for YEARS. I wish I didn't have to ditch them but they leave me with no choice.… Read more

I'll be taking my internet to Telstra like I did with my mobile phones. They're expensive but at least they work

Average internet connection and objectively terrible customer service – The service is passable when working though drop out's are frequent, but their customer service is objectively poor. Had serious issues setting up the system after signing up with them which were issues with their NBN node, not my property. They stated unequivocally that it was a problem on my end until they (after 3 weeks) sent out a technician… Read more

confirming the error was on their side and subsequently fixing it. I had to pay during that period and regardless of service. They said I was stuck in the contract with them even if the service was not being provided, I was tempted to call the ACCC, but it was rectified and I didn't have the time. Later upon exiting a contract with them they continued to charge me and required me to prove they had before taking three weeks to refund the payment. I have never actively complained about customer service before, but I hope someone sees this and avoids them in future as they clearly have a toxic business and zero care or accountability to their customers

I am a long time and loyal Internode customer for a reason – Internode has been my preferred ISP for about as long as I can remember, and that includes living at several different addresses and moving interstate. Here's why. The most important feature you want, imo, is good customer service and tech support. Each ISP can't do much to be faster than anyone else, since this depends on all sorts of things… Read more ·  1

relating to where you live, and they're all using the same infrastructure! But when things go wrong, that's where you notice the difference. 24/7 support and talking to someone in Australia, not in Bangalore or Hyderabad. (No offence India!) And not being kept on hold for ages. And being offered a callback if there is a wait.

Yesterday I noticed a dramatic drop in our connection speed. After doing my own trouble-shooting, I gave them a call. (This was on a Sunday night). Got a call back within 20 minutes. The techy (Kyle) didn't just solve the problem for me, but also gave me a number of tips for what I can do in the future. He didn't have to do this, but it was so helpful. (And it probably means I won't have to call support again if I have this problem). Sweet!

Internode's customer service is exceptional. (And their plans are competitively priced too!)

Internode gets the fundamentals right – From a customer's point of view there are only three things required from any internet service provider: Competitive rates, a reliable connection and easy access to help when things go wrong. Internode scores very well on all three. This was not always so, at least not in my experience. Living on the Eyre Peninsula, South Australia, outages where… Read more ·  1

too frequent for my liking, and when they did occur, too many lasted for a considerable length of time. They were usually caused by some vital piece of hardware ceasing to function. Since around 2011, coinciding with iiNet's buyout of Internode, such outages have become a thing of the past.

As for tech support, I am very happy with it. The technicians are knowledgeable, courteous and patient, and the customer support centre is located in Australia, so there is next to no chance of speaking with a technician whose accent makes him/her difficult to understand.

In short, Internode ticks all the right boxes. All three that count.

Actually awful – Internode literally makes you run around in circles for no reason. They aren't helpful at all when there is a problem with billing or service and complaints aren't even handled properly Show details

What has happened? – Have had internode for years at this address...then suddenly they stopped automatic deductions. So we went to a pay by month invoice. With the new NBN service. Got an SMS that we were being disconnected. Rang immediately and tried to pay over the phone 3 times but it asked for in price number that wasn't correct. Asked for a call back and got one… Read more

that put me on hold again. Finally spoke to someone and gave invoice number and said I wanted to pay. Couldn't do it as my name wasn't on the invoice. Even though we set this up months ago. Then wanted to speak to the account holder whose very I'll. Put them on the line but they couldn't understand her. I asked to be put through to a manager because we rely on the internet for security and health concerns. In the end I just hung up...how is it I can't pay the bill. What they think people are ringing up and paying people's invoices? Have had a number of issues paying in the past few months. Will give it another try tomorrow but it is exhausting and tiring and now we have no internet. At another address we have Aussie broadband and that service seems fine.

moving overseas!!! – Always had pretty good speeds for price in the past but was thinking of joining internode again but a lot of there customer service teams are moving overseas so impossible to talk to a aussie that knows what there on about cant understand most there new recruits, Good job keeping jobs in australia!!! Show details

Internode staff put meaning into SUPPORT – I have been a client of Internode since they began. The consistent thing in that 20plus years has been the knowledgeable, pleasant, can-do attitude of the staff. Just THE best. Show details

A reliable provider with excellent customer service – I've been with Internode since 2014 and have stayed with them because I'm so happy with their service. In particular, it's been great to get details explained to me by people with plenty of patience in language that I can follow and understand as I'm not an expert re technical issues. Any problems have always been ironed out quickly and I had a smooth change-over to NBN. Show details ·  1

An excellent company – We have been Internode customers since 07/2010. How many words can I use to say how good the Sales, Support and Accounts teams are - competent, patient, professional, friendly, supportive. We have just changed from a low cost Internet Plan to a low cost NBN HFC plan and it all went seamlessly and the system is working really well. Well done Internode and thanks. Show details ·  1

Adequate service for a reasonable price – I was with Internode and had to change to NBN so I decided to stay with them. Only decision was basic or standard plan. Basic plan works. Internode are friendly and helpful. No complaints Show details ·  1

Best ISP – There are 2 key differences between ISP's, their internet backbone and customer service. With Internode I get a very stable low latency connection to overseas servers, and if there is ever a problem I can call tech support and they actually answer the phone and help to resolve it. Can't really ask for much more from an ISP. Show details ·  1

Internode has good customer service and deals – Their basic NBN plan we are on is fine, but what is best about Internode is their customer service. They contacted me with a cheaper deal with faster speeds. They could have left me paying more per month, but they didn't. This shows integrity and a level of care for their customers that other companies may not have. Show details ·  1

happy with Internode – I sometimes get the message "no internet." I don't know why but unplugging from modem, waiting a little while and plugging in again fixes it. Internode are always prompt and helpful answering any queries Show details ·  1

Exceeded my needs – Never had an issue with connection. Never had a drop out. Was always able to stream vide at any time of the day or night. Loading web pages, sending/receiving emails always worked with no problem Show details ·  1

Regular drop out at approx the same time each day – Over the last 6 or 8 weeks, we have found the net drops out about 9 am every day even Sundays. We are changing address next week and are hoping the service will be better. Show details

Love it – Very rare to have any issues. When I did it was with the lines and dealt with quickly and efficiently. The customer service from these guys is second to none. Hard to believe making a call regarding an internet issue can be hassle and headache free but it really is. Show details ·  1

Outstanding – Long time customer. Always outstanding service which is becoming increasingly rare. Any problems (which have been very few) are always dealt with quickly and resolved without aggravation. Thank you Internode! Show details ·  1

Good ISP – Internode provides a good service and has AUSTRALIAN customer service people to help you with problems in real time. Best thing is you don't get the dishonest pre recorded message telling you how valuable your business is whilst keeping you holding for a long long time. Keep up the good work guys. Show details ·  1

Over the years the techs have been very helpful when problems arose. the service is friendly & efficient – Cannot fault Internode, the NBN basic is ideal for us as retirees. the connection has been very reliable, speed is not a concern problems have been dealt with the best of effeciently Show details ·  1

Works well – Connected 2 yrs ago to FTTN and never been a problem. Speed keeps high most of day without drop outs. Used for web surfing, Netflix standard, and now running MS2020 flight simulator with little stutter. Show details ·  1

Right for my needs. Not a big user of the net but certainly useful for my requirements – 1. The connection is reliable unless there is a storm. 2. So far I have had NO issues with this service, very good. 3. Ookla Speed test - Uploads 2.58mbps & Downloads are 0.64 mbps Ping ms 41 Show details ·  2

Fantastic reliability – I have been with Internode for such a long time that I can’t remember when I joined them. I have never had the dreaded drop outs that you hear on the news so often from the big player. Contacting them is easy and are incredibly helpful, my recent experience in trying to organise a relocation service was not a simple task but they pitched in and… Read more ·  1

helped. They may not be the cheapest providers out there but they are the most reliable and eager to help.

Excellent Company and Service – Have been a customer for years and find the NBN is fast and efficient no problems , occasional drop out maybe 3 times a year , there has never been any bad issues , and customer service has always been great. Show details ·  1

Upgrade - with out the hassle – Why move to another internet provider when the price is right and the service is excellent. They are not afraid to accept any challenge iv given them. They respect my opinions. Show reply

Great Value for a Great Service – Having enjoyed our NBN service thru Internode for over 12 months we just recently experienced slow speed. One phone call is all it took to isolate the issue ( a faulty modem ) have it replaced and a free upgrade to NBN 25/5 - Couldn’t be more satisfied - Great Job Internode thank you.. Show details ·  1

Continuous drop out – My internet keeps dropping out. Yes I have hard wired Ethernet. Yep I have rebooted my router. Yep reset everything including my shoes! I then had my router reset externally by internode tech support without my knowledge. I lose all my settings. Show details

Always get good support from Internode – I have been with Internode for about 15 years and have always experienced excellent support service from them. Their replies have always been clear and easy to understand and they've always made sure I'm satisfied with the problem resolution.  Show details ·  1

Great company – Had very few problems over the years. All were speedily resolved by the friendly and helpful staff. Would have no hesitation in recommending Internode to anyone looking for a dependable ISP. Show details ·  1

Very Satisfied – Good connection If ever a problem good efficient service from Internode to fix Have been with Internode a long time and will continue in future I value being able to get through to Internode without delays and their follow up if I have a problem they are always friendly and helpful Show details ·  1

Runs smoothly – Reliable, no issues at all. Very happy with service and I highly recommend to anyone. Internet runs perfectly, no dropouts and no problem with company. In my opinion best service I ever had. Show details ·  1