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Internode NBN 50 (Gold)

Internode NBN 50 (Gold)

4.4 from 365 reviews

See the Best Internet Service Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(266)
(54)
(12)
(6)
(27)
  • Adequate Speeds Yes (88%) · No (12%)
  • Transparency
    4.5 (325)
  • Customer Service
    4.6 (348)
  • Value for Money
    4.4 (345)


Leon Y.

Leon Y.Greater Melbourne (Metropolitan), VIC

Beware of Transfer (moving house and taking with you)!

published
Value for Money
Transparency
Customer Service
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTB (Fibre to the Building)
See all answers

Excellent Customer Support

published

After having issues with my previous modem, I contact Sherwin at Internode. His assistance was excellent. He was very patient and organised a new router which arrived promptly. Fortuitously I was assisted by him when I rang back to set up the modem.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
Internode
Customer ServiceInternode

Wonderful to hear that Sherwin and the team could deliver some top-tier customer service and support there for you, Graeme. Thank you so much for sharing your appreciation and review here :) - T

Reliable service and great customer support

published

The NBN has never dropped out at my house in the 5 years with Internode. When I need customer support it’s always informed and without fuss. When my local IT retailer said “they have great support” he was right.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Internode
Customer ServiceInternode

Glad to hear we lived up to the recommendation and then some, ralphaville! Thanks so much for being with us the last five years and beyond and for your review! - T

Suess B.

Suess B.Sydney, NSW

Great service

published

Since being with Internode I have always had great service on first contact. So impressed that I have since referred friends to Internode and they have changed to Internode too! Thanx guys.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
Internode
Customer ServiceInternode

Whoa, this is awesome - thanks so much, Suess B and for recommending your friends to us too!

- L


MJ30

MJ30Adelaide

  • 15 reviews

Do not trust them!

published
Value for Money
Transparency
Customer Service
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
2 comments
Internode
Customer ServiceInternode
MJ30
MJ30

Keshia N.

Keshia N.Launceston, TAS

Wouldn’t go anywhere else

published
Value for Money
Transparency
Customer Service
Start DateJanuary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Internode
Customer ServiceInternode

Shorty

ShortyMetropolitan Adelaide, SA

  • 2 reviews

Fantastic

published

Had a couple of issues but fixed straight away great that you can understand the person you are speaking to :-) also the waiting time is not bad and if not you can get a call back which is great because they do get back to you.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
Internode
Customer ServiceInternode

Fantastic to hear, Shorty! Thank you so much for your glowing review of our services and team :) - T


Kings

KingsCentral Highlands and Goldfields, VIC

  • 2 reviews
  • Verified customer

Beware - Internode incompetence "They have dropped the ball here" case ref # 342309003

published
Value for Money
Transparency
Customer Service
Start DateDecember 2019
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
5 comments
Internode
Customer ServiceInternode
Kings
Kings
Internode
Customer ServiceInternode

Thanks for your additional feedback, Kings. We've raised this matter on internally and arranged for escalated contact from a member of the customer service team for you. - T

Internode Service

published

I have been with Internode for years and have been pretty well trouble free.
If I have had a problem Tec Staff have been excellent.
I have recommended Internode to friends and associates.

Value for Money
Transparency
Customer Service
Start DateApril 2006
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Internode
Customer ServiceInternode

We can't thank you enough for the recommendation - we're stoked! Thanks for the 14 years with us!

- L

hockey

hockeyEyre Peninsula, SA

  • 2 reviews

so good

published

connection is very reliable no drop outs ..if any issues fixed by helpful staff..the speed of 50 i get atleast 46 mbs .i would recommend internode to anyone if you want a reliable company and internet

Value for Money
Transparency
Customer Service
Start DateMarch 2007
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Internode
Customer ServiceInternode

Awesome recommendation, hockey, thank you very much!

- L


Consumer84

Consumer84Gippsland, VIC

BEST ISP AROUND!! My go to company for all my communication needs

published

Internode offers a very reliable internet services. Haven't had very many problems at all in the last few years. When i did, they very friendly and really new there stuff.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Internode
Customer ServiceInternode

Thanks so much, Consumer84 - we are stoked to hear this!

- L


Always a pleasure with Internode

published

I’ve been with Internode for over 10 years now. They have always provided us with an internet product that was advertised and their customer service is second to none. I can wholeheartedly say that they are the best ISP here in Australia.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Internode
Customer ServiceInternode

We can wholeheartedly say that we are so happy to hear this - thanks so much!

- L


Looking after loyal customers

published

Just ask and their willingness to accomodate your request happens all in one phone call without any problems .Offered several choices to fix the request with no hassles.A company with integrity is great to see these days

Value for Money
Transparency
Customer Service
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
Internode
Customer ServiceInternode

Cheers John! There's no harm in asking, so thanks for taking a few moments of your time to do so! We will do whatever is possible for us.

- L


Pete

PeteIllawarra, NSW

  • 2 reviews

Best ISP

published

I have been with Internode for well over 15 years. In that time I have not experienced any dropouts but have had several slowdowns during peak times. Any problems I have had with equipment (router, Fetch box, etc) have been dealt with very promptly and efficiently by their technical staff who are always polite, very knowledgeable. Once I had problem with my PC not responding well when my VOIP phone was in use, the techo I spoke to assisted fixing the problem and then assisted with some basic tweaking of my PC.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Internode
Customer ServiceInternode
clare

clareGreater Melbourne (Metropolitan), VIC

It provides what l want and need

published

Very very few problems and have always found the help l needed. As a non-computer person, it's great to have the help they provide. I can actually understand what they advise me to do.

Value for Money
Transparency
Customer Service
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Internode
Customer ServiceInternode

Thanks for the excellent review and rating, Clare! Fantastic to hear that we're delivering everything you need :) - T

Steve Small

Steve SmallSydney, NSW

  • 2 reviews

works well all of the time

published

A couple of power blackouts but no outage normally. We moved here (Rozelle) in October 2018 and did online research to find out which provider provided the best NBN service. Happy to have found and selected Internode.

Value for Money
Transparency
Customer Service
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTB (Fibre to the Building)
See all answers
1 comment
Internode
Customer ServiceInternode

Steve, we are absolutely stoked to read this and hope to keep giving you the service that you expect from us for a long time to come.

- L


Gold standard in customer service :)

published

Internode has proved to be a reliable and prompt service provider, both on ADSL 2 and on the NBN. Their ability to convey information clearly and promptly over the phone - stands in stark contrast to experiences with other institutions and service providers. Highly recommend :)

Value for Money
Transparency
Customer Service
Start DateMarch 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Internode
Customer ServiceInternode

Wonderful to hear it, Billy! Thanks so much for your review and excellent feedback at the skill and support of our customer service team :) - T


Finance DEN

Finance DENHobart, TAS

Serves our organisation's needs perfectly

published

I appreciate the quick and straightforward dealing with any issues arising when calling the Internode service. Not that there have been issues other than us forgetting a password or sorting out bills.

Value for Money
Transparency
Customer Service
Start DateMarch 2014
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know
See all answers
1 comment
Internode
Customer ServiceInternode

Awesome to hear! We like to keep things straightforward and easy, so cheers for the praise!

- L


Fred

FredSouthern and Hills, SA

Great to have

published

No problems except when grandsons visit and used up all my allowance with games.
No dropouts - Tech always there to solve problems IF i do have any problems.
Connection is very reliable

Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Internode
Customer ServiceInternode

Cheers Fred! We certainly understand how the grandkids would use up the connection and we love to help with any problems that you may have.

- L


I love Internode !

published

I've been with Internode for more years than I can remember, and in that time, I've only had to contact them maybe 2 or 3 times. My problems were dealt with promptly & easily, so I thoroughly recommend them.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Connection TypeI don't know
See all answers
1 comment
Internode
Customer ServiceInternode

Thanks so much for the wonderful recommendation, Marilyn!

- L


Page 1 of 19

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Questions & Answers

Alex W.

Alex W.asked

It seems that Internode is good in SA and Vic. How about NSW?

1 answer
Internode
Customer ServiceInternode

Hi Alex,

We think our service is great across the country!

Ideally, it comes down to several factors:

* The connection type you have
* The infrastructure that connection runs over.

Have a chat to our teams via 13 66 33 and they can help.

- L


David H.

David H.asked

Been with internode for 4 days. Signed up for unlimited 50/20 speed. When I log into my account my usuage says 0 gb but been using the net a lot.

1 answer
Internode
Customer ServiceInternode

Hi David,

Use will be counted from the time the service was activated, so it should be updated shortly, if not already.

-L


mah

mahasked

I was with NBN then moved to another company did that that while in the cooling period for another provider,why I was sent a bill to pay if another provider was providing the service??

1 answer
Internode
Customer ServiceInternode

Hi Mah,

There are no cooling off periods on our services. If you've signed up for a service and it was connected, then you will be charged for it.

- L


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