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Internode is my brand. They never over promise, rather over deliver. Whenever I have a query I get prompt attention, good advice and as much time on the phone as I need. They have been taken over by bigger companyies, but the right ones and the help desk is still local so I’m staying with them.
Never a problem
I have found the connection reliable with dropouts very rare, I have always received excellent customer service and always get to speak to someone in Australia. I find this a pleasant change not to have to deal with overseas call centers and talking to computers as I have to do with so many other companies. Speed test taken at 7:15 pm. I have been with this company for over 12 years and wouldn't have stayed with if they weren't an excellent company. I would recommend them to anyone wanting to change to a new service provider.
Been with them since they started.
This mob have been top notch, good speeds, good technical help. Australian service people, always helpful and polite. Speed good most times. They have been through a few take overs but this hasn't affected their quality of service.
Have used Internode since mid-2000s and I highly recommend them
Initially used them for ADSL-2+ for many years, now for NBN plus landline and mobile to consolidate everything.
Never any major problems and, when needed, their sales and tech support is prompt and reliable.
Top-notch all round.
Great Customer Service
Finally - a Telecoms Company that understands great customer service!
Answer phones quickly, good technical support and advice, great customer service when there's an issue. Connection etc perfectly fine.
Thoroughly recommend Internode as an ISP.
provides what i need for my gaming requirements
my connection is great in 4 years iv'e never had a drop out. never had any issues with connectivity. the staff at internode have always been professional and knowledgeable with all enquiries i have had.
It was excellent
reliable, though not full speed because of FTTN. about 30mbps connection not 50 mbps. Internode is very good, but now I am moving in with family and they have internet already. Thanks.
After being a long-term customer of Internode (10+ years), I'm sad to say their service has gone down the toilet. After first bringing to their attention that my internet/NBN connection was down on 24th August (Internode Case: #22193902) it's now 7 days later and I'm still without the internet. Effectively paying Internode for a service I am not receiving! Have called and spoken to numerous tech support reps - and all have said my case was a priority and that an NBN specialist would come out to fix the problem. Well that's all broken promises - because here I am with no internet 7 days later with no idea what's going on. Disgraceful service.
Frequent drop-outs and running significantly below stated speed of 50mbs. Frequent buffering whilst streaming TV. Barely an improvement over the old ADSL. Have had speed checked several times and nobody can explain why the service is so slow.
I moved to Melbourne from Adelaide, thought the grass was greener on the other side and changed my internet service provider. What a mistake. I left Internode and trialled 2 other ISP’s, over the next 18 months, and basically went back to Internode. The customer service every time is always friendly, and the time to resolve issues is always quick. I had to change just recently as the Opticomm plans were not competitive with the market, but if this fails, I know where I’ll be going for reliable service everyday.. Internode.
Internode has been absolutely outstanding ever since signing up with them 6 years ago would never switch to another company. Super friendly and always helpful unlike other companies I've had to deal with
I have been a customer for 8 years now and have nothing but positive experience with internode. When I moved house they were very quick at getting my connections sorted.
Speed and reliability improved over ADSL2
After NBN connection the NBN service guy had to attend our house twice due to cable issues, however after this was sorted the system settled down nicely. As for the speed it was vastly superior to ADSL2, which meant we can have many devices connected with no degradation in speed.
NBN service disconnected
This time I had an internet disconnection issue since last week Thursday 20/08/20 and till now the issue has not been fixed despite countless calls with Internode team. They could not tell me what the problem is, their assumption is thats due to NBN infrastructure issue so they had booked NBN technician on site service on Monday 24/08/20 as today however no one has arrived to fix and the problem has also not resolved. Had again called Internode team and the outcome is nothing updated the appointment may be rescheduled on another day if NBN tech...nician not visit. I had lost few days work due to this problem from Internode no compensation and their team seem not even try to do a proper job to fix their service as they promised. Thats absolutely worst service i have experienced and won’t be recommending to anyone.
A speedy response by Internode. The modem couldn't be fixed over the phone
and Internode arranged an NBN technician to come. He checked and fixed our phone socket.
The Internode operator walked us through the reconfiguring process.
We have been with Internode for about 17 years. Excellent service and their technical staff are very helpful on the rare occasion we have used them. Our NBN 50 plan usually achieves around 47-48 and no worse than 40 whilst streaming and multiple devices connected. Great service at a fair price. We have no intention of changing providers.
- NBN 50 (Gold)
- Verified customer
Internode has very good customer service
I have been an Internode customer for many years (more than ten but don't remember specifically). I was originally on ADSL and now NBN. Their systems work well most of the time and I have rarely needed assistance. However on the occasions when I have needed help, a simple phone call puts me in touch with an Australian-speaking person who can understand my accent and my problem. In the year since I moved to NBN, I have needed help twice to get modem working and, in both instances, the Internode customer support person was courteous, patient and ...very helpful. The customer support experience is far superior to that offered by many other companies. I think I might be able to get a slightly lower price from a competitor but I think it's more than worth the little bit extra to get such good support.
Multiple human errors on their end lead to massive delays in our internet connection. Despite initial payment being confirmed on the 4th of August nbn was not connected until over two weeks later.
I have been a customer for many years and would never change to another provider!
We have been with Internode at least 20 years, and have no intention of ever changing to another provider. We have never really had any issues with the actual service. When we changed to NBN it all went smoothly, the small issue we did have was the fault of NBN and not Internode. The internode support team have always been very helpful and efficient, not that we have had to contact them very often over the years. Our internet never drops out and the speed is always fast! We give Internode 10/10, and always recommend them to family and friends when they complain about their internet provider.
I have been a customer for over 10 years
I have had a very positive experience with Internode. Connection speeds is for the most part very stable with no drop outs. I have a 50 mbps connection that runs between 42 and 49 peak /off-peak.
My only issues have come from NBN hardware for which Internode quickly logged a ticket and had resolved.
Staff are this companies best selling point although some offshore now I have been told, I have only ever encountered Australian based employees, who go out of their way to resolve any issue I have. (There has not been many)
If your after a customer focused and reliable ISP I would recommend Internode.
Questions & Answers
It seems that Internode is good in SA and Vic. How about NSW?
We think our service is great across the country!
Ideally, it comes down to several factors:
* The connection type you have
* The infrastructure that connection runs over.
Have a chat to our teams via 13 66 33 and they can help.
Been with internode for 4 days. Signed up for unlimited 50/20 speed. When I log into my account my usuage says 0 gb but been using the net a lot.
Use will be counted from the time the service was activated, so it should be updated shortly, if not already.
I was with NBN then moved to another company did that that while in the cooling period for another provider,why I was sent a bill to pay if another provider was providing the service??
There are no cooling off periods on our services. If you've signed up for a service and it was connected, then you will be charged for it.
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