Beware of Transfer (moving house and taking with you)!
Had issues signing up and then installing - luckily they fixed it after much issues and technical support and frustration (about 2 weeks delay). It has then been Good for a few months. However, when we signed up we told them that we're signing up for less than 6 months and would want to bring the service with us when we move house. They assured us it would be easily done and not cost us ....... BEWARE!! Transferring broadband 50mbps to new home - they only offered to transfer *****with a totally different product and cost!! Lies!
Now the...y tell us that the system doesn't allow us to transfer our package over, so we either need to sign up to a totally different contract and cost, or move over without a contract but still a totally different (more expensive) cost! This is madness. After multiple calls and them bothering me on teh weekend (Lars, the sales guy telling me that I was being difficult and trying to advise me to 'just pay more'). What crazy advice! Near on criminal.
Excellent Customer Support
After having issues with my previous modem, I contact Sherwin at Internode. His assistance was excellent. He was very patient and organised a new router which arrived promptly. Fortuitously I was assisted by him when I rang back to set up the modem.
Reliable service and great customer support
The NBN has never dropped out at my house in the 5 years with Internode. When I need customer support it’s always informed and without fuss. When my local IT retailer said “they have great support” he was right.
Since being with Internode I have always had great service on first contact. So impressed that I have since referred friends to Internode and they have changed to Internode too! Thanx guys.
Do not trust them!
I was told that I didn't have to change from adsl to nbn and incur an early cancellation fee. I was also told by their sales team that I needed twice as much data for nbn than I used for adsl ("because it moves faster" -hilarious if I wasn't expected to be stupid enough to believe it).
Anyway, my service was discontinued and I am being charged an early cancellation fee unless I change to use nbn through them. Although I have made a thorough search, I cannot find this stipulation in their policies and terms and agreement.
This means paying arou...
Wouldn’t go anywhere else
Internode are fantastic, I cannot fault them. I’ve had my service for two years and have just renewed it. I’ve never really had to call apart from getting some help to set it up in the beginning and now to renew.
When I called to set it up the guy I spoke to was lovely and didn’t treat me like an idiot because I had no clue what I was doing which was refreshing.
Called again last night to discuss renewing my plan. No wait time to speak to someone. I had to be transferred to a different area and the first person took all the info down so I did...
Had a couple of issues but fixed straight away great that you can understand the person you are speaking to :-) also the waiting time is not bad and if not you can get a call back which is great because they do get back to you.
- Verified customer
Beware - Internode incompetence "They have dropped the ball here" case ref # 342309003
Given my ongoing issues and the consequences from it, I think I've been extremely patient and until recent times Internode were a good ISP, but not anymore.....
We have used Internode for many years for internet (ADSL & NBN) and mobiles etc and they have progressively become worse. I should have written a review about this weeks ago but kept hoping Internode would get it right eventually. This particular contract was ordered on the 10th Dec 2019 (6 weeks/42 days now) and still no internet, not even for a moment........
NBN have done everything ...
I have been with Internode for years and have been pretty well trouble free.
If I have had a problem Tec Staff have been excellent.
I have recommended Internode to friends and associates.
connection is very reliable no drop outs ..if any issues fixed by helpful staff..the speed of 50 i get atleast 46 mbs .i would recommend internode to anyone if you want a reliable company and internet
BEST ISP AROUND!! My go to company for all my communication needs
Internode offers a very reliable internet services. Haven't had very many problems at all in the last few years. When i did, they very friendly and really new there stuff.
Always a pleasure with Internode
I’ve been with Internode for over 10 years now. They have always provided us with an internet product that was advertised and their customer service is second to none. I can wholeheartedly say that they are the best ISP here in Australia.
Looking after loyal customers
Just ask and their willingness to accomodate your request happens all in one phone call without any problems .Offered several choices to fix the request with no hassles.A company with integrity is great to see these days
I have been with Internode for well over 15 years. In that time I have not experienced any dropouts but have had several slowdowns during peak times. Any problems I have had with equipment (router, Fetch box, etc) have been dealt with very promptly and efficiently by their technical staff who are always polite, very knowledgeable. Once I had problem with my PC not responding well when my VOIP phone was in use, the techo I spoke to assisted fixing the problem and then assisted with some basic tweaking of my PC.
It provides what l want and need
Very very few problems and have always found the help l needed. As a non-computer person, it's great to have the help they provide. I can actually understand what they advise me to do.
works well all of the time
A couple of power blackouts but no outage normally. We moved here (Rozelle) in October 2018 and did online research to find out which provider provided the best NBN service. Happy to have found and selected Internode.
Gold standard in customer service :)
Internode has proved to be a reliable and prompt service provider, both on ADSL 2 and on the NBN. Their ability to convey information clearly and promptly over the phone - stands in stark contrast to experiences with other institutions and service providers. Highly recommend :)
Serves our organisation's needs perfectly
I appreciate the quick and straightforward dealing with any issues arising when calling the Internode service. Not that there have been issues other than us forgetting a password or sorting out bills.
Great to have
No problems except when grandsons visit and used up all my allowance with games.
No dropouts - Tech always there to solve problems IF i do have any problems.
Connection is very reliable
I love Internode !
I've been with Internode for more years than I can remember, and in that time, I've only had to contact them maybe 2 or 3 times. My problems were dealt with promptly & easily, so I thoroughly recommend them.
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Questions & Answers
It seems that Internode is good in SA and Vic. How about NSW?
We think our service is great across the country!
Ideally, it comes down to several factors:
* The connection type you have
* The infrastructure that connection runs over.
Have a chat to our teams via 13 66 33 and they can help.
Been with internode for 4 days. Signed up for unlimited 50/20 speed. When I log into my account my usuage says 0 gb but been using the net a lot.
Use will be counted from the time the service was activated, so it should be updated shortly, if not already.
I was with NBN then moved to another company did that that while in the cooling period for another provider,why I was sent a bill to pay if another provider was providing the service??
There are no cooling off periods on our services. If you've signed up for a service and it was connected, then you will be charged for it.
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