Enjoying the connection
For most of the time our connection is fast and reliable. There have only been a few days where it has slowed down, Sundays and occasionally between 4 and 6pm during the week but only every now and again. Each time I have called tech support I have had prompt service and the issue has been resolved. I am really enjoying being connected and the gold service is suiting my requirements. I highly recommend this service
- Verified customer
Avoid the sales team!
So poor. The hopeless sales lady 1, got basic spelling all wrong 2, didn't order our modem 3, made technical promises that were not kept.
Obviously aggressive sales techniques to get you in the door but failure to do basic things like order the modem....cannot believe how poor!
Still not connected. Hopeless and this sales lady should be seriously reprimanded!
Very good experience
I have been a long term customer of Internode and stayed with them because of their excellent customer service and competitive pricing. I was nervous switching to NBN. But it has been a very good experience- switching and performance
Ideal for my situation
Occasional dropouts but get resolved so apart from those minor problems all good.A good honest company to deal with plans to choose from are fair wifi works extremely well with all my devices
Extremely poor customer service
I have applied for a NBN 50 Gold with full payment almost 22 days back. My dashboard is showing the application is being reviewed. I called the customer service. They told me a due to a problem of their system they are unable to install my internet now. They could start it after their system is being fixed. They haven't given my money back and I am hung. They can't even confirm me how long it will take them to fixed the problem. This so frustrating and unexpected. I have decided to lodge a complain to TIO against internode.
The reviewer stated that an incentive was offered for this review
Been with Internode for many years. Good service and support. This is about Internode not NBN.
We have been with Internode for many years very happy with their service. If only NBN was as good we probably would not have needed to use the support of into node when we have. So thank you very much to internode for being there.
Good price, and service
This is a product, that can use multiple devices at the same time. I have had issues when using WIFI, and staff have been great to help solve the issues, if more than one person uses 4K at the same time it can also cause issues on gold i can go up to next level but i feel it is not worth it for the amount of time more than one person is using 4K. But the staff have been quick to help when any issues to happen. The one thing i would suggest is make sure you read the newsletters they send m, my plan went down by $10.00 a month but was not informed but it was in the newsletter once i realised 10 months later and phoned them they reimbursed me $100.00. without any problems
I am finding that this plan suits me for now, I am very happy about the way that the young man helped me
My connection has been quite reliable thank you. I found that at times on youtube it was hard to connect to some programs but lately that has been fine thanks
Nothing but praise for Internode, annoyed by the FTTN connection!
Internode have been fantastic in following up on my dreadful FTTN connection which only gives me 19Mbps speed whilst I'm paying for 50Mbps! I've had dropouts, slowing when rains and gradual detoriation. Old technology, old copper wires, was never going to be any good.
The cable has been replaced 4 times and the last technician (from Telstra!) said it all with "it will never be much good as you are too far from the node" - 1.5KM.
Enjoyed that winge about MTM policy and hope one day the original plan reaches me....
I'm really happy with my NBN Service. Internode staff have been great and always been able to help when I've had a problem. I've recommended Internode to others on several occasions.
- Verified customer
Not great and resolving issue difficult
Had Internode ADSL and move to NBN - speed doubled to around 14Mb which was good at the time. Later this improved 18Mbps.
Then had connectivity issues which were hard to resolve because I don't at the house (I live in another state) and scheduling a tech seemed impossible to coincide with our visit. After months of back and forth and knowing the issue was not in the home, I took a week off work to be at house and finally got a tech to 'discover' the issue was in the pit outside the house.
Eventually the issue resolved and the speed even incre...
Modem and Fetch box supply
11 days after signing up; 4 phone calls and 1 email later, still no sms or email advising of the modem/box being dispatched or an explanation for the delay. Very unhelpful. New customers - stay away. No idea where all the ‘good reviews’ on here have come from. Avoid this bunch - terrible service.
big improvement over adsl
Nbn works well and speeds are good, had a few drop outs but that could be due to our fetch box they lasted a very short time . Overall service has been good and as usual any queries are answered quickly and accurately.
Always happy with Internode
This can be a little slow at times. It is however, very reliable and I like Internode for that. If ever I have an issue, tech support always have the answer. 3 gig seems little by today's standards
Now that the bugs have been ironed out, this is excellent.
The connection is very reliable now. We have experienced dropouts which we thought was the connection, it turned out however to be a faulty modem. Working through solving the problem has been a lengthy procedure. The internode team have been very helpful and always prepared to listen and follow through with the problem solving process, contacting NBN Co on our behalf and following up with help and advice. I was initially disappointed with the move from ADSL to NBN but once the replacement modem was installed the service hasn't missed a beat. The download and upload speeds promised are being delivered and we are very happy customers.
Worst customer service / false Information provided / no cooling off period- illegal
Appalling customer service, 2 people couldn’t even put me on hold instead hung up on me, put that down to human error, give them benefit of doubt.
Signed up and was not told they are debiting our account, was not disclosed, would not let us cool off, apparently they don’t have cooling off periods. Second day, debit more money out of our account without approval - apparently that’s to line up with there billing period - haven’t even received the modem yet or internet connection so paid 2 months in advance, plus modem, plus postage and cannot u...
No problems with my connection, and if I do have problems either with tech support or customer support regarding my account, there is always somebody there who understands the problem and can provide a solution without me having to try and explain in detail or push for a answer.
Internode is great
I've been with Internode for over 17 years. First with ADSL and now NBN. The service has been first class for the whole time. The connection quality and download speed is fantastic. I couldn't be happier.
Great nbn speeds
Our connection is amazing
We recently upgraded after using our allowance, our new service was available with the hour, great service from Peter
I’ve been with Internode since 2004 and have only good things to say about them
Always available support
Reliable connection with download speed according to NBN 50 (Gold) plan.
Upload speed about halve or more of download speed.
Excellent service with no interruptions.
Minor initial NBN connection issues quickly resolved by friendly and competent technicians.
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