the nbn service has been quite good only sometimes it was slow at night, very few drop outs though, I' m happy with speed most of the time, your tech department is top notch and was vey helpfull
Internode are a top rate ISP
I have found that Internode are very customer oriented. Whenever I have called them they are polite, treat me with respect and most important don't put me down for not knowing what to do. Teething problems with the NBN were sorted promptly and expertly.
One of the best if not the best in xustomer service! Highly recommend. Australian call centres with real people to help you out.
My connection is brilliant and have had no major issues. Very reliable
Internode - an exceptional group of people
The team at Internode have been looking after me since 2005. First on ADSL and now on NBN. They make connecting a simple exercise and are always there to provide exceptional service.
Internode never mess up my bill, call centre times are also super quick and have a call back option. Their call centre is based in Adelaide and is the only one I dont dread calling.
Internode Superior by far in customer service as well as internet
As a Internode Customer of nearly 7 years now ive always found the internode team provide a very good customer service , they answer the phone promptly, they are friendly & helpful and my issues are dealt with mostly in the first call they also have very experienced technician advisors who are patient enough to talk the most computer illiterate person through fixing their problems . I love that i can talk to Mac people as well & they know what I am talking about .
This week i called them about moving Monday received my text yesterday ( tuesday ) to say it was all good and ready to plug in :)
A Very Old Customer
I've been an Internode customer since 1992 (long before NBN) and have been VERY SATISFIED with the service I've had. Technical help has always been unstintingly provided by pleasant people who speak a language I can understand, which meant and means a lot to me. Internode successfully guided me through the maze of the NBN connection, much to my relief, and great satisfaction. I'm a very happy, old, customer.
Chosen because of its customer service
I was with Internode for a number of years on an ADSL plan and decided to stay with them after the NBN was connected. I am on an HFC connection which works very well, and I'm able to stream Netflix without any problems. I have had droputs every few months which have been NBN related and was able to readily contact Internode to report the outage. Problems were generally fixed within a few hours or a day. I would happily recommend Internode.
Best at customer service and technical support
Been a customer for over 10 years. I've used the other providers in the past and all have provided average or dismal customer service and technical support. I've only had 3-4 issues in the past 10 years and support has been second to none. Thanks
The service so far has been seamless. There have been no dropouts or unwarranted disconnections. I have not had anything to complain about from Internode. If anything, I have only had compliments for the staff I have dealt with.
No problems with installation and Internode modem
I've not had any problems with the NBN since installation. Internode have provided prompt answers to any queries I had about the NBN and best way to set-up. Been with Internode since 2007 and never had a problem.
Connecting to the NBN
I pre-ordered my NBN connection in Feb 2019 with Internode, having been using ADSL also with them for many years. The NBN was finally connected 5 days ago (10 July) using HFC connection A new router was delivered by mail about a week before the NBN technician arrived. Once the connection in my house was completed the internet worked immediately. The "NBN" phone also worked immediately, but only for outgoing calls. The wired phone still worked. By 10 am the next day, the wired phone was dead and the "NBN" phone worked for both incoming and outgoing calls. The recent check on my ADSL speed showed about 6Mbps download (I had up to 9Mbps in earlier tests). The NBN speeds are around 47Mbps download and 18.5Mbps upload, measuring almost the same at 9:30am and 3:30pm. Not much more to say, it worked with a minimum of fuss on my part. I've had no outages to date.
I have spent over 4 hours this week on the phone helpline to install new router in new home.
The internet is still not working.
Finally Jaime from Adelaide concluded it was a faulty router (he was patient and helpful unlike the chap from Perth who blamed my iPhone and iPad as being the problem)
I would like to terminate the contract - I’m so over it.
Fast really fast
Fast and reliable gaming was a bit up and down on wireless but set up to wired for my game console and that evened it out. Any downloading has been wicked Fast. Even when the gaming was a bit ordinary I have always preferred Internode there support is excellent.
Flawless, as always
Internode have always been on the front foot of customer service and technology. I've yet to find better support or such a reliable network. I know NBN can be a hard job but I know Internode do all they can to make the best of it.
Besides, the best things aren't intrinsic to the the NBN's speed or availability. Reliability, latency, responsiveness, flexibility, professionalism; these are the things that only a top quality service like Internode can provide.
I have had one 'drop out' that was fixed within minutes of ringing Tech Support. I was very wary of getting the NBN put on after hearing about others having problems with their NBN, but I haven't had any.
Connect without Problems on NBN
Had only Two Causes to Contact Internode - Neither turned out to be an Internode Problem - Instead my Computer had a Missyfit in Settings - Both Times I was Put Through to Help Desk Within 5 Minutes - They guided me through fixing the Problems Immediately.
The Reason I gave Internode a Try Five Years ago was I Worked for a Company who used Internode for their Email etc which was Trouble Free.
Having really good ADSL2 I left it to the last few weeks to transfer to NBN expecting the worst but the speed is marginally better which surprised me. The transition was painless, everything worked as it should, modem fine. Billing is complicated though as was charged for stuff I was told was free then told it would be adjusted next bill, took several phone calls to sort out. The tech. support staff in Australia are great.
Improved speed from day one
information provided ,explained and ordering process was easy and efficient.Installation and after service excellent. Speed far improvement on what we had and to our expectations. Been dealings with Internode for years with no regrets
After 5pm Speed is between 12 & 18 Mbps, Weekends 5Mbps, it never use to be so slow it was always in the 40Mbps range
I have been a internode client for over 10 yrs & NBN for nearly 12 mths but recently it Hard to get a reliable connection over the past few days, I don' know why as the service was always good but not now.. I don't why there has been such a dramatic drop in speed. There must something seriously bad going on for the service to drop away like it has.
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