iPrimus NBN 12 (Basic)

Very helpful – Still get dropouts, company has always helped so much and gone beyond expectations in other matters, been with you for quite a while now, and I've grown fond of you guys many thanks for your kind support and help. Thanks John. Show details

No local support – My background is in IT, I'm posting this reflective of a close family member's experience I was acutely involved in. Said family member received an email from iPrimus stating that her bundle (Internet and home phone) would almost double in cost. iPrimus are part of the Vocus group, which in turn are owned by Macquarie - a very successful… Read more

Australian company.

Why on Earth such a successful Australian company are allowing their subsidiary's call centre to be outsourced overseas beggars me.

After navigating the overly complex phone tree, the representative of iPrimus (located somewhere in Asia, with a poor command of the English language) claimed there was nothing they could do about the cost increase. When I mentioned that the aforementioned family member was considering changing providers, this representative couldn't care less.

As a result, this family member requested to change provider - to a not only an Australian owned company but one with a call centre staffed in Australia by competent locals. iPrimus were very unhelpful in allowing the porting of the local phone number - requiring the new provider to work some voodoo which they cheerfully performed.

I would ask any readers here to strongly consider all aspects of their experience. Support the little Aussie guy who actually cares about customer service.

P.s. said family member is now paying less for her bundle than the iPrimus proposal.

Appaling service and no accountability for repeated failures – For the simple task of changing my parent's address, I recently experienced the horror of iPrimus sales and technical 'support'. No matter how times I clearly articulated the details of what needed to be done and when, iPrimus managed to repeatedly ruin everything. They disconnected his home phone number too early, lied about an NBN connection… Read more

being active in an empty apartment and stated billing him, forced me to do all manner of absurd 'tests' to prove their nonsense claims, then they didn't de-activated the old account or phone number, double billed him TWICE and blamed me or Santa Claus for everything.

I cancelled the account and switched to another ISP to be rid of them.

The iPrimus of years gone by that I once loved is long gone, and all that's left is a hollow shell of what seems like incompetence and negligence.

So Glad I finally have wifi for my smart tv . Yay – Most easiest set up for my first wifi nbn account . Didn't have to talk to an operator . Was emailed and txt all the way through it . Fantastic with a minimum of fuss. Show details

Have been with Iprimus for 22 years – In 22 years with Iprimus I have had no issues, I did however have a mobile issue, as I could not send sms at times, I have gone with another provider for my mobile plan, however have retained Iprimus for landline, and interenet Show details

Quick to listen,reply and fix – Connection very reliable, no drop outs,no and fast service.Internet went after a blackout twice and iprimus was very helpful on the phone the first time to get me connected again step by step.Second time,i rang directly and it was answered straight away.The next day they had nbn to my place to fix line.I’m very pleased i got a friend that recommended iprimus to me. Show details

Good internet but the worst customer service I’ve ever encountered in my life – Once the internet was set up, it was absolutely awesome as it was fast and reliable but the process of setting up the account and cancelling the account was one of the most excruciatingly difficult things I’ve ever done in my life and I’ve had cancer! Show details

Absolutely horrible – Internet continusly drops in and out. Bills are up to date yet I've been told my internet will be cut off for 2 weeks. I definitely don't recommend. I will be going with a new provider asap!!! Show details

Absolutely terrible – I can’t get even a decent signal to play a game online for more then five minutes. My phone signal is constantly dropping out. I complain and they do nothing yet except me to continue paying full price for the worst service possible. Iprimus is garbage  Show details

never had it better – Was having dropouts,seems to be ok after geting help.been with iprimus for many years and always been happy with the service.started out on dial up.love having Fetch to play with. Show details

NBN box fixed in record time – Service went out after an electrical storm. NBN box identified as issue and replaced within 24hrs. Organised and co-ordinated by iprimus team and also great service from NBN. Overall a great experience Show details

This connection suits my needs with no dropouts – I've been with IPrimus for a few years and have never had any serious problems. Any minor problems have been sorted without difficulty. The staff have been very efficient and knowlegable in attending to my requests. Show details

Had no problems, very satisfied – So far have had no problems or drop outs with the recently installed NBN and is certainly much faster than the previous ADS, very satisfied with service and pricing. and happy with operators' response to any queries I might have had. Show details

Internet – It works fine most of the time but it’s frustrating when it goes down on a Friday. But you do try hard to get it fixed as soon as it’s reported  Show details

Overall good – Drops out or goes slow and is getting more frequent. This is a problem especially when working from home. On the flip side Iprimus staff are extremely helpful and efficient. Show details

Our NBN is very eratic – Our NBN is eratic with the strength of our signal going from great to bad all the time which we now know is the lines from our house to the the node and the node to the fibre optic cable needing to be replaced half of which is now done. Our last outage took 7 days to be repaired and because we normally have a home phone as well as internet from… Read more

our nbn I had to use a prepaid phone for calls and internet when my husband was at work. This cost me a fortune, over $60 for calls and internet. Compensation would be nice! I use Speedtest constantly to test our speeds so I do have some evidence of the eratic connection. We’ve been with iPrimus since the 80s or 90s so long term customers.

Great if it is working correctly – It can be reliable but we do have drop outs. We have on regular times been disconnected from the internet and I can't understand why this is happening. I do try to pay the bills on time but some times I forget and pay the next day. Show details

NBN Is GREAT - When No Outages!! – YES we recommend NDN with iPrimus!! iPrimus are competitive across the board and offer Great products and Great Customer Service!! As Longs as NBN is stable, and with No Outages ~ All is Great!! Show details

This service is just right for me – Since NBN was installed, this connection has been very reliable - with only one or two short dropouts during that time, which have been resolved quickly - without any technical support needed. Show details

NBN outage – My internet was not working which is something that very rarely happens. I rang tech support at iprimus and they were able to let me know that the NBN had an unexpected outage in my area and then iprimus were able to tell me the approximate time that my NBN would be up and working. Iprimus could have told me to ring NBN but they did not hesitate to do it for me. Iprimus's tech support is why I have stayed with them for the last 18 years.  Show details

Love it – No I have not had any dropouts or experienced any other problems so far. I am very happy with both the internet and the fetch box. I couldn't set up my fetch but the staff member on the phone talked me through it. Show details

found primus service great – well i lost my internet for 2 days as most of melbourne lost primus net but the operator got me back on line after 2 hours trying every trick in her book but got me there in the end great service  Show details

I am really pleased with the service and, even more so with the support offered – I have been more than satisfied with the overall service. My internet connection has always been available meaning I have never suffered any dropouts. If I have had an issue (and to be truthful it is more na enquiry on my behalf) the people have been understanding and very helpful. Show details

Best internet/phone company I've ever used – Iprimus is the best phone/internet company we have ever used. When contacting them by phone the wait time has always been minimal, staff are polite and helpful and their product has worked fine from the 3 different addresses we have lived at since choosing Iprimus .Very happy with all aspects of this company. Show details

So far everything is working fine – So far everything is working fine. Haven’t used it at night yet so don’t have any idea of speed at night. Day two is working fine. Pleasure to deal with folk in Aussie, have been a customer for 16 years and counting. Show details

Better than the other mob – Good coverage , especially in the country. Very happy so far.. The other telcos are hard to get hold of with no idea of service , keep doing what your doing iprimus.  Show details

fills my needs – lost internet connection once, for a day then it was fixed. Called iprimus and they were to send someone around but the problem fixed overnight. Staff were helpful organising some one to see to the problem thought it was not required in the end. Need better online help yourself for notiying when a problem resolves itself.i Show details

Poor connection/poor customer service – I had continual connection issues, it kept dropping out and at times it would be for over a day. My next door neighbour was with a different provider with no connection issues whatsoever. When I opted out of contract was told they would call me the following day to organise last date with them but I got no call just woke up with my internet disconnected  Show details