iPrimus NBN 250/25 (Home Superfast)

Everything from the installation to the delivery to the new modem went as clock work. Thank you what I thought was going to be a stressful process was a very smooth transition well done. Show details ·  1

Whole process to move my nbn internet to new place went very smoothly Very good service, everything in time and call centre very responsive and professional Recommend Matt Show details

I am spacing with all sincerity when I say this was by far the best sign up process I have ever done it was simple easy stress free and I would recommend this to anybody looking for an internet provider with decent rates and it's actually very fast internet as they promised it would be. Show details

Started off very well, technical hitch for 3 days, finally resolved and now all is good! – Sales person was excellent, got all the personal information quickly and accurately. The modem arrived quickly as promised - unfortunately there was a problem with the "modem having issues authenticating the opticom network" which lasted for 3 days. Finally resolved by brilliant woman at technical support who talked me through many and various tests very patiently. Now have fast and seemingly reliable internet.

They were good years ago, horrible now, outage over 24 hours, tried to contact them, not available when we did like it was my fault, awful service and expensive for what you get, they went from sending a bill to direct debit..no choice given Show details

Total rubbish, waiting on phone forever, no filter for spam, changing payment dates, no consult with customer, once sorted, send email, “ your account in arrears” do they know how to run a company, plenty other internet companies manage…. See you later iprimus Show details

What a joke, no staff on phones, charge you extra whenever you feel like it. logging a complaint with ACCC and looking for new supplier. If you want to know how to destroy a company, just follow their example. Show details

Upgraded to the higher speed some months ago without a premium increase. I had to upgrade the modem and was given a 50% discount on the cost. Could not be happier. I have been with iPrimus for over 25 years, always found their customer service and technical support to be sound. Show details

I received my new router but I had no internet connection , so after a call to the technician & 5min later I had everything working again thanks to Ann who stayed on the line until she made sure that my lap top connected to the net & was working properly . Great customer care thank you Show details ·  1

Happy so far as I had starlink which I've noticed ends up down around 30 mbs unless you keep rebooting and costs 55 more... Show details

Have now been sitting on the phone for an hour waiting for the help line to respond. Absolutely terrible customer service. Show details

Don’t waste your time going with this provider. Technical “support” is useless, extremely difficult to get in contact with and when you do you can’t understand anything they say as they are all foreigners with poor English. Tried for days to get in contact with them after I submitted a relocation request to have my internet service connected at my… Read more

new address, instead of connecting my service they CANCELED my whole internet. So now I have switched providers as it just got beyond a joke.

iPrimus steal connections from other people – My new neighbour signed up with iPrimus and they incorrectly connected him to my NBN port and are now refusing to fix it despite being contacted by both of us multiple times. Additionally, he has been paying for premium speeds but is getting subpar service and constant drop outs. Show details

Iprimus is awesome – Customer service is spot on. Able to resolve the issue.

Best in the West – Reliable, Affordable, Easy, Fast, Helpful, No Issues, Easy Install, No Fuss.

Good thank you really fantastic service and upgrades – Good thank you, lovely technical and customer service. Good connection

please stay away from the crap – the internet provide super crap, after few year internet speed go up and down . I will designed switch to Telstra, and their team ( all Indian out source) told me, please don't change provider because they will use the same line , the same crap ( how do you thing ) and they was cut off my internet 1 day before the due day, so we do business online we loose a lot of money on that day . that what I get after 4-5 years doing client with iPrimus Show details

Good service and product – Smooth transition from previous provider. Communicated well. We had a problem with dropping out but they responded to our request and was able to correct the problem straight away. Happy with the speed and use . Show details

Very easy – Needed to ask for a extension till the 1st August and they were very helpful and understanding Show details

WORST PROVIDER EVER – THE WORST PROVIDER EVER!!!! If you have a double story house do not consider this provider! You will stop getting connection at the top of the stairs! It is horrific!

Have been with iPrimus for 15 years, EXCELLENT!!! – Far better than Telstra! FAST, friendly and efficient! 5 STARS!!! Show details ·  1

Dreadful Customer Service – Customer service is so poor. As the owner of an investment property I wanted iprimus to send the bill to my management company for them to pay it from the rent received. Never had any problem doing this for electricity, gas, phone, rates etc etc but clearly too difficult for iPrimus! I felt really sorry for the lady dealing with my simple… Read more

requirement. She tried hard but she was only able to tell me what she's been told to say and was unable to put me through to any one else. Clearly poorly trained (and no doubt underpaid) and having to deal with an incompetent system.

Vroooommmmmso speedy and helpful. No messing around thank you – Fast and quick to help With what’s I needed done. No hesitation and fixed instantly. Show details ·  1

Outstanding customer service – Happy with customer service. Got a good result for my query. Show details

Disappointing Customer Service Experience with iPrimus – I recently decided to give iPrimus another chance after being a customer years ago, but unfortunately, my experience this time around has been extremely disappointing. After just three months since moving to a new place, I've had enough. My recent encounter with their customer service was nothing short of frustrating. I endured over 10 minutes of… Read more

waiting on hold, only to have someone finally pick up the call and remain silent on the other end. Despite hearing background noise, there was no attempt from their end to address my concerns or assist me.

It's evident that iPrimus has declined in quality since I was last with them, and I can't help but attribute it to their decision to move their call centre overseas. The level of service provided now is simply unacceptable.

Based on this experience, I'm seriously considering switching to a different internet service provider. It's unfortunate that iPrimus has failed to meet my expectations, especially considering my previous positive experiences with them.

TERRIBLE – Worked good for a few months then automatic stopped working, rang on multiple occasions and customer service was not helpful at all. They finally said they would send out a technician then cancelled the day of supposed arrival, which we cancelled our plans to make sure we were home for the technician. Rescheduled and they cancelled again. We got… Read more

no refund at all even though we paid to have no internet at all for weeks. Completely unexceptable. AVOID THIS PROVIDER AT ALL COSTS.