iPrimus NBN 25/5 (Standard)

on phone for 1.5 hours trying to cancel service after sneaky increases to monthly fees. Funny thing was they said the increases to fees were due to speed upgrades however these upgrades are only for faster connections (100+) so why am I paying increased fees for no improvement in my service???? They also changed from billing half way through month… Read more

to billing fully in advance so you can't just disconnect as you'll need to speak with them about it AND THEY WILL NOT REFUND YOU MONEY YOU PAY IN ADVANCE!!!!!. You can only disconnect on the day their billing cycle ends which is criminal! At the same time they also switched platforms and no longer send monthly bills to users.. so unless you're checking your bank statements like a hawk you won't see their sneaky fee increases. Service was ok in terms of speed but the modem was poor and needed a wifi extender through the house, one caveat - I am a very light user. Ultimately found same speed elsewhere for 1/3 cheaper with a free modem. Look around you'll find better than this mob.

Worst ever experience. I had always disconnecting problems and once a week I had to reboot the modem. I changed provider as not happy and what they did? Disconnected my service when the new provider yet need to receive the new modem. Last time I changed provider and shift to iPrimus, they waited first my new modem was connected and then shut the… Read more

service. This time they didn’t wait, just disconnect without considering if in my home I have emergency services such as life support or similar. They are careless and not reliable. If I could give 0 star I would

Modem HG659 replacement with DG2144 – My Huawei HG659 modem installed 2016 needed replacement due to intermittent internet send/receive problems of both slow and no communication, Kaon DG2144 was offered as a replacement and that was received in 3 days with follow up from agent to confirm receipt. I took approximately 30 minutes to remove the HG659 and install the DG2144. After login… Read more ·  1

to the new modem communication on the internet was great and only had 2 issues to solve, as follows: 1. no separate login for the 2.4G and 5G WIFI (solved immediately by a technical support phone call) 2. some smart home devices required reconnecting with the new WIFI (2.4G), passwords updated by me

Needed a technician to come and install a new modern – My internet could not be used at all. The call taker was excellant. My problem required a person to visit me on the next morning and install a new modern. Show details

My great fast internet service – i can't remember exactly which one i got off the top of my head but iprimus were very fast in delivering the unit and helping me get it up and running, it has been great and so has the service iprimus given me. I will recommend you to anyone who wants a good internet with fast and friendly service. thank you all. Show details

This modem is Rubbish Primus has attempted to resolve my "Phone connection" for 6 weeks I have Huwae modem before and phone worked perfectly. They now tell me my cordless phone does not work with Modem and now tell me "BUY" a cord phone this will work, this is Stupid Show details

very disappointed customer – For the last 3 days I was having a problem with my E-mails (Outlook2002): could not send or receive any! Rang I them once, they manage to "release" 2 of them. Next day I rang them again and I told them that Microsoft switched from POP3 to iMAP. I followed her instructions and still E-mail was not working. She told me to contact Microsoft, which I… Read more

did. They told me that I need specific infor from the provider! In other words I am getting the run around. To top that up you do not get any technical help after BH! In mean time I lost the Outlook altogether! What a service from COMMUNICATION company

Forced DIRECT DEBIT - NOT for me! – First it was "you can no longer pay with Bpay" so I changed to a Debit Card. Merely TWO MONTHS LATER they tell me "you can ONLY PAY WITH DIRECT DEBIT" I have had a very bad experience with Direct Debit where money kept on being taken out of my account even though I had cancelled a subscription, and so it is going to be "bye bye iPrimus" as soon as I have found an ISP who respects my right to choose how I pay my bills! Show details

The junk keeps piling up – Have been with iPrimus for years. My email is an iPrimus address. I have been getting junk emails (Claim your reward now !, prises galore, all your prised photos will be lost, your subscription will end now, your package awaits !, Please respond ! and or yeah - the mens problems etc etc). I have marked the emails 'junk' and to be fair mostly… Read more

they go into my junk box.

However, when in the junk box I 'un mark' the emails as junk (as instructed to do), hit 'block sender' and 're mark' the emails as junk.

But the junk emails I have apparently blocked just keep 'a cummin' back (and back).

I think with the fees I pay iPrimus could do a lot better with blocking emails that I have apparently blocked and re-blocked and re-blocked.

DO NOT USE – DO NOT USE!! Absolutely terrible. Won’t let me cancel my account with them. Refusing to contact me via email address as I’m disputing a payment as they have continued to try charge me after attempting to cancel. Saying they can only talk to me via phone. When asking them to 100% cancel my account they are now saying they can’t and I have to call… Read more

back tomorrow to cancel it! Contacted their finance team in January and heard nothing back. Just terrible customer service and terrible company overall. Extremely disappointed with my treatment here.

It is what I wanted – Moving address and wanted to save money in moving to new premises. Show details ·  1

Wonderful kids are constantly on it – Connection is reliable no dropouts had no serious issues and if there is an issue there’s always someone to help Show details ·  1

Thank you Iprimus – I have been with iprimus now for five years. I recently moved into a brand new house. Every internet company was having trouble putting internet on at my house because the whole street is new. Iprimus did not stop until they finally figured everything out. If you want people who want to help then go with iprimus. Show details ·  1

Very good – I've been with Iprimus for many years. Always been happy and they've improved inbthe past year. Show details ·  1

NBN is perfect fir us – Accurate facts about NBN (according from my personal perspective) is that NBN works just fine - when there is no outage. If & when there has been an outage - its very very difficult to make contact with anyone from wither NBN or even my provider - However, this time it was a case of my modem requiring a reset. Show details ·  1

Thank you Iprimus – I have been with you for a few years now and am happy with your service. Very few outages and your telephone service has improved greatly VERONICA NICHOLLS Show reply

Excellent company – Good. No dropouts. No problems with the service. I've taken over my dads contract since his passing Show details

Great Support System – I couldn't access my entire Account. I rang Iprimus and didn't have to wait long before being connected to Nell. I had dialled the wrong number and Nell transferred me to Michelle. Unfortunately, I was cut off but Michelle rang me back almost immediately. Michelle solved my problem, was extremely patient with her assistance to me, a 72 young… Read more

lady, with little IT experience. Her manner towards me was extremely helpful. She talked me through setting up my Account and Direct Debit payment along with a new policy that gave me a $20.00 drop in my Mobile account. I could not have asked for more. If all your staff are as good as Nell and Michelle, you must have a wonderful team! Delene❤️

Awful! Find Literally Anyone Else! – We have constant daily drop outs since getting nbn with iprimus. 3 days ago the internet dropped out 10 times! Took 8 MONTHS to get a hold of customer support to talk about this issues we're having! They said they put a "stabilizer" on our service. Well I don't know what they did but they've managed to make things worse! We still get drop outs but… Read more

now our internet is SLOW! Streaming anything results in constant buffering. Pages take forever to load. May as well be on dial up at this point! This is the absolute WORST company to go through! I would 1000/10 NOT RECOMMEND them to anyone! With any luck we will be changing providers once our plan runs out! Hell I'm considering just paying off the contract and switching now! Their customer support is awful as well! Very condescending and patronizing! Borderline laugh at you as they if you've "tried resetting the modem or replacing cables". Yes we have. Doesn't take a brain surgeon to figure that one out. But it's the attitude in which they speak to you. Disgusting. Work on your service and how your staff speaks to your customers. Very unsatisfied. STAY AWAY FROM IPRIMUS!

Happy Life – Only had a couple of outages in the past 3 years & were solved quickly. Easy to lodge a fault and get results. Very reliable service and I am very happy with it Show details

Only choice I have due to old phone lines – I experience dropouts several times a day usually. Occasionally I do a full reset of the modem and that helps for a while. If I have needed help it has always resolved the problem. Show details

Fantastic service and good connection – I've probably been with iPrimus for about 5 years now and they've been brilliant. I think there's been issues on two occassions, however, they were easy to access for help and they fixed it straight away. Show details

A Complete Waste Of Money – This is the only time I've ever written a review, and to take up time to write one, you know it was badddd. I hate this internet provider sooooo much. I literally called them to see why my internet speed was slow and they were also confused why it was FIVE times slower than it should have been???? Then they fixed it and it was fine... FOR TWO… Read more

MINUTES At that point I couldn't give another crap because they put me on hold for so long anyways now it just disconnects every 10 minutes and I hate my life

Superb Assistance when required – Wonderful assistance from iPrimus technician. I received good advice and helpful hints to enable me to operate my computer to the best abilities. My internet connection is so much better now and I can access sites much easier and faster. Show details

Excellent service – Great service and very helpful and friendly staff Always able to help me out whenever I have a problem Definitely recommend iPrimus to anyone Connection is always reliable and have never had any dropouts Show details

Haven't had a problem – I have had no problems since I started with iPrimus: ping 76 / 14 / 11; D/L 23.00 / 27.04 / 26.93; U/L 4.56 / 4.80 / 4.69 . No problems with streaming either, at any time. Show details

Don't choose iprimus!!!! – It all looked promising at the start but very quickly turned into a disaster. After receiving the modem I was told someone would contact me to arrange a technician to come out. I soon found out that iprimus don't actually do there own work they use other companies. A company phoned me and they quickly sent out a technician who set it all up and… Read more

then sent the report off. 2 days later I contact iprimus to see what's happening and why I don't have connection, they said "oh we're waiting for the technicians report" I said "I was here when he sent it off, you still don't have it?" they said "it gets sent off to another company and they will give us the information". I wait another 2 days and this goes on and on for another almost 2 weeks. I said "can you ring the company and ask what's taking so long?" iprimus said "we don't make call outs"....what??? iprimus know nothing and don't actually do anything. I cancelled my account and joined with someone else and had the internet on the next day. I don't understand how iprimus have any customers with such bad customer service!!!!