iPrimus NBN 50/20 (Standard Plus)

100% reliable connection. Never experienced a dropout in 24 years. Only issues have been with the recent change of website and they were many. Eventually they were sorted out but it took a long time and iPrimus did the best they could. Recent advice from iPrimus is that they are closing down their email service. Worst news I have had in a… Read more

long time. Utterly devastating. Never again will there be such a good email service with the best technical service that can be found anywhere in Australia. This ends an era which I would never have wanted, but at least they gave some notice.

Terrible customer service based in a non‑English‑speaking region. The internet was intermittent, support wait times were always long, and communication was difficult. I switched to Starlink for twenty dollars less and double the speed. Show details

Until recently, no problem with it. But for last month almost daily dropouts. And I don't know which NBN system I have. When I finally managed to speak with Christine she was very helpful. Show details

I've been with iPrimus for years. Service via NBN to the house is steady and reliable. Some drop outs are, I believe, due to older modem/router which could probably do with an upgrade. A tradie accidentally damaged the fibre optic cable to the NBN box in the house a couple of days ago; I called iPrimus who actually answered my call within a few… Read more ·  1

seconds (!!) and arranged for NBN to come out. NBN arrived following morning with good communication as to when they would be here etc. Problem sorted.

I am mostly satisfied with iPrimus. It was the NBN outages that were annoying, but I do know they are necessary. Notification on iPrimus website regarding outages per area would have been helpful. Show details ·  1

My recent query with iPrimus regarding their new invoicing system was handled most efficiently whereby the staff member was able to explain the changes while guiding me step-by-step on how to set up my new online, My Account. Show details

Worst customer service I have ever encountered from any service provider, not just internet provider. Tried to transfer the account to my name as the executor of my mother’s estate. IPrimus asked for much more documentation than any other utility, required a form to be filled out that required the deceased signature and after all requested forms… Read more

and documents were provided, I received an email that said I had to call them. I called the number provided, was told by the person I connected with that they were unable to help me, they said they would connect me with the right person who would ring me back in 7-10mins. That call never came. I have now signed up with AGL, super easy, if you’re looking for an internet provider go with anyone but iPrimus.

This is by far the worst internet provider I’ve ever had. The connection is painfully slow and, at least once or twice every couple of weeks, the internet just disappears for about an hour. Completely unreliable. Customer service is a nightmare — expect endless hold times, unhelpful responses, and most of the time no real solution. Every single… Read more

call takes no less than 45 minutes, and even simple things require going through them. The installation process was slow, clunky, and impossible to complete without their involvement.

On top of that, they keep raising prices. In the past two years alone, they’ve increased the cost three times, and now they’ve even added a ridiculous $10 “transaction fee.” For what? It makes absolutely no sense.

Terrible service, expensive, unreliable internet, and the worst customer support imaginable. Stay away.

I just switched providers, and the modem installs and sets itself up automatically, no stress at all. Same speed for half the price. I honestly don’t understand why I stayed with them for so long.

If I could give 0 rating I would. Been with them for years. Customer service is non existent. This company just wants your money. Spent one and a half hours on phone yesterday, no reply. Tried to ring today, no answer because of bad weather? And they have just increased our monthly bill giving us us more mb, why, we don't use the mb we have… Read more

now. Just an excuse to raise your bill. Sent an email but they cannot handle bill enquiries, and told me to ring! Cannot contact on the phone. What are customers supposed to do?

A once-great ISP now nothing more than another Vocus boardroom acquisition with almost no Tech Support or even any concern for their plummiting reputation. I've been with iprimus for years and things were great for most of that time. But recently our business website (hosted elsewhere) locked us out of its Admin section. Turns out iprimus, without… Read more

consulting or even notifying us, had changed our static IP address to dynamic IP addressing, This left our WP website thinking that our daily-changing IP addresses were hacking attempts.

So we called up their Tech Support and after three of four unanswered attempts finally spoke to someone who said they would change it back to Static IP as before, but only for an extra $5/month. After I responded unfavourably to this sort of extortion, he told me his attempts to make the change were unsuccessful and that he would escalate my Saturday Tech Support request and have someone fix it by Monday morning. Five days later, no contact from them and nobody answers that Tech Support phone when I attempt to call them. Over the next few weeks we will update the many businesses that have our iprimus email address as our only email contact, with our gmail address details. That will leave us free to shop and change ISPs in future based on their performance, rather than have them hold us hostage to a tethered email address and their lack of service,

Spoiler Alert: If tis is your experience as well, forget dodo, Challenge Networks, Amcom, Nextgen Networks and Club Telco as Vocus own them as well and the same boardroom greed will like drive the same lack of service.

On June 12 2025 Iprimus billed $150.39 from debit card. Has been $74 for last year for standard plan and generally slow internet speeds, jams Tv when watching HD shows. I received general email form Iprimus that they are changing plans, All of sudden charging $150 per month now for same upload & download speeds as before. No information provided on bill change and increase? No reply from Iprimus at this stage. Sent complaint and no feedback. Show details

My internet keeps go off all the time the say they fix it they send a new modem which is bad and have to send another one which will take 3 to 5 working days but still have to pay bill for no internet

I have been with iPrimus for a long time. During this period I have found them to be an efficient service provider. Any issues I have raised over the years, including recently, have been dealt with swiftly and courteously. I have found their consultants to be professional and helpful and relatively easy to contact when needed. Their self help website is also useful as a first port of call. Show details

I've been with iprimus over 7 years. I made a missed payment, and they have cut my phone off for now neally 3 days. I have been nothing but a loyal customer to iprimus. I care for my terminally sick uncle and due to no phone I can't contact his carers. Or even ring 000 for that matter. I will formally be making a complaint. I wouldn't recommend using there services.

after 25 years - i gave them the flick, once upon a time they were great, by my experience over the last number of months has been godsmackingly bad to say the least - yet our problems began 17 years ago upon purchasing our current home Got an email from them saying that our area is ready for FTTH free upgrade, and if we wanted it installed we… Read more

would need to register for the upgrade and upgrade our plan speed to the 100/20 - i did that - 3 days later we recieved the new router in the mail, and no word of a lie - 14 minutes after receiving the new modem, hadnt even opened the box, and our internet cuts out......after 3 days of calls to and from iprimus, they couldnt figure out what went wrong - it ended up being my wife who figured out what went wrong after a comment one of the tech support people said....eventually got the internet back, huge story behind the problem...only to the discover we started being double billed - then they couldnt figure out why - wasnt until i told them what i thought had happened that they clicked, they had us active on BOTH of thier systems - yes, believe it or not, iprimus are currently running 2 different systems, that do not talk to each other - nor are most tech staff trained and have access to both systems - so its a nightmare getting to the bottom of problems - so i made sure they understood which system they needed to deactivate my account from - the OLD system - and they assured me it would be sorted and we would get a credit as a gesture of goodwill....cool, and i said to my wife do not be suprised if our internet drops out in the next 24 hours....and i wasnt joking.....low and behold, 4.15pm the next day, our internet cuts out....back on the phone to them and of course the tech support actually had to be told by me what i thought they had done, and yet again i was right - they disconnected us from BOTH systems....they then wanted to reconnect me to the old system....but once i got the FFTH upgrade,i would then be switched to the new system - being switched from the old system to the new one is what caused all these issues from the start - i said no way to that, either reconnect us on the new system or we will go elsewhere - so they agreed to put us on the new system...but they said they would need 3 to 5 business days to activate it...wow i thought, okay, then tried to go through the sign up process, then they had problems with that, and said they would call back next day - i gave them my number and a agreed time to contact me- next day they are calling my wife at work at 11am, then 12pm, then again at 1.30pm (was supposed to call me at 1pm, didnt happen) - my wife answers at 1.30pm, and was speaking to the exact person who i had a agreed time for her to call ME....and they said they needed another 24 hours to sort the APPLICATION for the connection.....that was the last straw - i called them to cancel everything - while i was doing that i was signing up with Leaptel.....it took Iprimus almost half an hour just to cancel everything, by the time i was off the phone to Iprimus - i kid you not, Leaptel had our connection active in 21 minutes, and in that same period of time had a confirmed booking time for the FTTH upgrade to be installed - i never even heard anything about a install date from iprimus...

ALL that - and i still skipped over most of the early issues.....incredible, no wonder they now only have a 2% market share - a company that was once one of Australias largest ISP's - ill never go back

Bye Iprimus! – Had been with Iprimus for nearly 20 years due to price. After not being to compensate me for of loss of income last week due to internet being down, I’m ready to walk with so many glitches with this provider. Taking away the bpay option.

Internet droputs – Did not have to wait long for my call to be answered. Acknowledgement of dropouts could be seen from the Iprimus end and a technician was promptly dispatched the next day. The technician then identified the Root cause of the problem which was a weak signal from the NBN. Iprimus organised for the technicians from NBN to come a few days later and… Read more ·  2

rectified the problem.

In summary I was very happy as this was an ongoing intermitent problem and was glad that one phone call was all it took for Iprimus to take it from that point and resolve the problem so quickly even though the issue was with NBN.

Great customer service – Super quick connection with technical person. Diagnosis of dinosaur modem made and new modem came within days. The technical person rang ,e as she said she would. She rang back, helped with connection of devices. Terrific customer service.

Bad connection – I have been going back and forth with customer service to help me with random drop outs. I have called over 8 times with no support. Seriously considering switching providers

Highly recommended – Great customer service, very good communication, very fast and prompt. Once i was connected there had seem to be a problem with wiring from my apartment to nbn, iprimus gave great recommendation on what to do and what to ask for from technician, they also credited my account for the days wifi wasnt working , so quite happy i chose iprimus.

When My Modem went down – My modem needed reseting after a power outage - one phone call and it was done. iPrimus service is good . The man who looked after me was extremely helpful. I have been with iPrimus for over 25yrs and I will never change.

Absolutely garbage company – Absolutely garbage company have spent the last 3 days trying to get internet fixed. Tech support is absolutely useless, only suggestion is to turn it off and on again. Save yourself from stress and go to to ANY other company