Ipstar NBN

Really bad company – I have just had a bad experience with this company, after over 10 years starting with their bush satellite and eventually changing to NBN fixed line they decided to play silly games with me so I cancelled my account and went elsewhere 2 weeks after cancellation they suspended my account, the one that was already cancelled and then after another 2… Read more

weeks they cancelled my already cancelled account then sent me a letter notifying that they had received my payment after I contacted the TIO. So steer well clear of them.

Ipstar to the rescue! – Our farm has terrible telstra mobile wifi. We tried for 10 years with Telstra to get our ADSL portal back after they gave it away. Tried buying technology.... and older Satellite... connection very poor. In the end we tried Ipstar and the difference was incredible. We can watch movies!!!! Not perfect but good... Cheers Show details

Terrible company to deal with...avoid – I cancelled the service with Ipstar only to be billed for a month when the service was cancelled. Contacted them in early June 2020 and was told the billing issue would be fixed because it was an automtically generated bill system. But I was still being billed and contacted them again via email but no reply. 5 months later out of the blue I get a… Read more

another notice to pay. Billing customer service people are terrible to talk to and it seems dont acknowledge emails. They dont understand thier own billing cycles. I wouldnt recommend them they are just too much trouble to deal with.

Ipstar Is Alright – Ipstar is pretty good. Sometimes cuts out but other than that it is alright. The service is pretty good when needed. Overall, I am satisfied with the service they provide. Show details ·  1

Great Company – I had the connection eventually put into my house. Contracting Company for NBN Co let the process down. Didn't bother to show up on the said date or time. Disappointed with this. All in all the ISP ( IPSTAR ) has kept me informed and helped with the settings of my router. Would recommend Ipstar 5/5 Show details ·  2

Wonderful service – Reliable service, was set up very quickly and any issues sorted out quickly and efficiently. Easy to set up, just plug and play. Works with netflix with very little or no buffering Show details ·  1

Waste of time and money – We joined our new property to Ipstar on fixed line NBN. The connection does not work. The help line does not answer (one hour wait) and if you request for a phone call response, they do not phone you back. You are never in a line. So frustrating. Moving connection to Telstra (God help me) Show details

NBN installation – Initially Ipstar staff were extremely helpful. However, as the time got closer to the NBN installation many things did not happen smoothly. I tried to contact the Ipstar phone line several times (a 1300 number) and waited over 2 hours; no one answered. I left my call back details and Ipstar staff took 2 days before they attempted to contact me… Read more

but I wasn't there so they left a message to call them back on the 1300 number. Eventually I used the online chat and left a message causing someone from Ipstar to finally phone me back about a week later. I thought that they had sorted things out for me, no so.

As we are building a new home many hours drive from where we currently live, difficulties arose between communications with Ipstar. Ipstar would phone our mobile and we don't receive mobile service at our place in Victoria. They finally listened to me and decided to phone the landline number, this meant they left a message and had to wait for me to contact them, again using only the 1300 number. They never once offered a "difficulties" direct line number to manage things more efficiently. Many hours were spent holding on at the end of the phone without any results. However, the sales team were eager to talk to me and when I initially phoned I got straight through to that department!

I was told that Ipstar was having a sales drive into the country areas of Australia and that I had to sign up to a plan before they could notify the NBN company to do the installation on our building site.

A date was set for installation, that being the 23rd October, 2019. This date passed and no NBN installed. I had signed up for a country NBN deal with Ipstar which gave the first month free. On the 14th October 2019 I received an invoice for the first month of usage. This was a week before the due date for installation, plus, it was supposed to be the first month free of charge. Again, I contacted Ipstar by phone and the friendly staff informed me that they would check things out and phone back. They never did. So then I used the online chat and finally got their attention. A supervisor phoned me days later wanting a thorough explanation of the situation.

We finally got the NBN connected and to date I have not received an account. However, the NBN is causing a minor problem; whenever we attempt to connect to the internet it keeps informing us that it is unsecured. We were instructed not to enter a password at set up but to enter it later. Minor problem, we cannot access the area to enter the password. Yet again, another phone call is required and I shall have to start the phone process all over again. Sigh............. These internet service provider companies are only to eager to get people to sign up with them and then they obviously do not care any further about keeping their customers. We found the staff friendly but incompetent.

One positive point is at least when you eventually speak to someone, you are speaking to a person in Australia and not overseas. Mind you, we live in Victoria and when I phoned Ipstar I found myself speaking to staff in Western Australia, some 3 hours time difference behind Victoria!!! I was quite unaware of this situation when attempting to contact them. One suggestion for Ipstar is that they record a message informing customers that they may be speaking or waiting on the phone for someone in Western Australia. Yet again, they don't want to lose a perspective customer I suppose. (Says she with tongue in cheek).

Once I get all the "gremlins" out of the system I expect I won't have any further troubles and won't be hanging on the phone anymore!! Such is life in this modern world, computers, mobiles and the internet service providers. Ahh................... I probably will need a cup of coffee when the bill arrives.

A very frustrated internet user.

Yet to activate – Hi Just returned from overseas and saw message. Have yet to activate at holiday home on the coast but would be happy to review once service is activated later this week (hopefully) Show details

Quick, fuss free connection – Signed up after a google search, amazed that I was connected the very next day. Cheaper than the main contenders, and haven't had the slightest drama. Just good steady internet at a great price. Show details ·  1

Internet is great, No more drop outs ! – The connection has no more drop outs and the speed seems to be staying quite high and consistent The phone call with IPstar was easy and they did most of the work in the background Show details ·  1

connection and service – i'm getting 10.5 speed on my nbn 12 ! the price of my plan is only $40.00 and the service is good! i'm happy! the connection has been very reliable! i would recommend ipstar! Show details ·  1

Great service – After years of being neglected and ripped off by telstra I just got fed up with all the spin and poor service. Along came ipstar and they couldn't be more helpful. Should have gone it years ago, got rid of products I wasn't using services that were valueless and cut my bill in the process. Show details ·  1

Great service – We've been with Ipstar for around a year. Remote Australia. I find dealing with them easier than a larger company like Telstra. Quicker response times and friendly staff located in Australia. Show details ·  1

Good set up – Good customer service... Good service... set up was easy... Delivery of modem took alot longer than originally expected/promised... Everything else was according to expectations... 2nd service i have and would recommend Ipstar to anyone that is looking for reliable NBN Show details ·  1

NBN wireless – Had issues and it was seen to extremely quickly and is now fixed with a great service currently. I am impressed by the helpful and friendly service provided to me so far. Show details ·  2

No issues so far – Few drop offs at the beginning of the service and the support is only during office hours. Overall, pretty reliable with a steady speed (not max obviously). Got no issues, works good. Show details ·  1

excellent service – I'm impressed with the service I have received from the IPstar staff as I am not familiar with computers and they guided me through the process with so much patience, I am really grateful thank you Show details ·  2

So far, so good – We are in our second month with Ipstar and so far they are very good. I needed to contact the help desk and they were terrific - very easy to talk to and understood and remedied the problem immediately. The NBN service has been great and so far we have not had a drop out, which I couldn't say the same for Iprimus, our last internet company,… Read more ·  1

because as soon as it rained or the wind was blowing strongly we immediatly lost service, that has not happened (so far) with Ipstar.

great communication – so easy to get the right information , what i need ,when it will be done, nothing was a problem, returned all my calls and the most i was on the phone was about 10 min recommend Show details ·  1

Good enough for my weekend unit – I was with activ8me before and they cancelled the $40 contract asking for $60. Because I am only over weekends at my unit it would be a wast of money to have a more expensive contract. Please keep this contract going. Thanks Chris Show details ·  1

Ipstar customer service rep Sandy – Sandy helped me to connect my modem to the NBN and he was very helpful, punctual, knowledgeable and patient. He did an excellent job. Many thanks Sandy. Regards Craig Smiths Lake, NSW Show details ·  1

Everyone needs internet these days – Just wanted to say, to get my internet connected was a little slow but the customer service I had to resolve the issue was fantastic, very understanding people and helpful. Show details ·  1

It is good; I can live without internet at home but it was hard work.I – I took my time, and carefully selected a package to suit my needs. Very happy. I have had a period without service, but it was the NBN Modem at fault. Show details ·  1

So far, so good – Have been a happy customer for one month. Reliability is more important to me than speed. Reliability has been very good. Only noticed only two short periods of down time. Speed is adequate. Customer web portal (usage, billing info, payments) is functional and easy to use. Competitive pricing. Show details ·  1

Suit Me for Now – Right choice except landline perception was confusing. During sign on process, I was asked, "if you want to keep your landline type in number ( at a provided text placeholder)" or words to that effect. I did but later got my phone cut off. When I queried, I was told, "Ipstar doesn't provide landline services" or words to that effect. It was… Read more ·  1

disappointing. Email query very slow. Staff very helpful and polite. Their phone Call back system is much appreciated! A very good Idea Saves Waste of my time . Thank you. Regards & Bye