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Ipstar NBN Satellite NBN 25

Ipstar NBN Satellite NBN 25

2.9 from 31 reviews · View Statistics
See the Best Internet Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    2.8 (24)
  • Transparency
    3.3 (24)
  • Customer Service
    3.1 (26)
  • Adequate Speeds Yes (15) · No (12)
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Tells lies over the phone and email

published

Their advertising and descriptions dont make any sense. It states clearly that you can buy additional data blocks then goes on to contradict this in the fair use policy. I called and told them I wanted to cancel without a cancellation fee due to this false advertising and was told the fee would be waivered completely. Imagine my suprise when the next day some imbecile named [Name Removed] informed me that the "billing team" had decided to only waiver half the cancellation fee. To further compound my frustration [Name Removed] started having a back and forth arguement over email while claiming that I was "told" that this would be the case. Absolute disgrace honestly.

Value for Money
1/5
Transparency
1/5
Caz
Caz
  • 6 reviews

Don't sign with this company

published

Beware! They give you a month free at the start but take it back at the end! Charge for 30 notice even when not on contract and no longer connected stating that they have to pay the nbn for your service which no longer exists. Very kind of them to pay your full fee to the nbn. Crooked as a dog's hind leg!

Transparency
1/5
Incentivised Review No
Start DateMay 2019
Ipstar
IPSTAR B.Ipstar
Alison
Alison Central West, NSW
  • 2 reviews
  • 1 like

Patchy service that at times does not hold up to working from home needs

published

If I could score 0 stars I would. Service is patchy and often drops out. Does not hold up to requirements for working from home. Service is terrible with no follow through on actions meaning that you will need to chase them for any resolution to issues. I would not recommend to anyone.

Value for Money
2/5
Transparency
3/5
Ipstar
IPSTAR B.Ipstar
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Review collected in partnership with Ipstar

Tommy Richmond
Tommy Richmond
  • 2 reviews
  • 1 like

super service

published

Im very happy with the product from ip star I haven't had any problems with the service. I spoke to Sandy and was impressed by his explanation and was put at ease as he informed me of the accumulated data I have
. Thank you for all the good will you are giving us in these difficult times.
Kind Regards
Tommy Richmond

Value for Money
5/5
Transparency
5/5
Ipstar
IPSTAR B.Ipstar
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Neil Livesey
Neil LiveseyIllawarra, NSW

I would strongly advise not to use this company

published

If there was a score lower than 1 ipStar would score it. Took 16 weeks to get installed (in the end I had to contact Gavin Williams who heads up rural satellite for NBN Co to get it done.) This was on the advice of one of ipStars leadership team - ie they said the only way to get it installed was for me to target NBN Co on social media. Once installed it dosn’t work. I’ve spent @ 20 hours on the phone to them but despite their great intentions and the fact they seem like nice people they seem unable to actually make any positive progress on any issue. I would not recommend under any circumstances.

Incentivised Review No
Adequate Speeds No
Standalone or BundledStandalone
Ipstar
IPSTAR B.Ipstar
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Review collected in partnership with Ipstar

Maria B
Maria B
  • 4 reviews
  • 1 like

disappointed

published

Connection and speed have been wonderful. I was disappointed when I was sold a plan that didn't have enough data for me despite me explaining I steam you tube and netflix and am doing a several internet based courses. I used 50% of my data in 2 days.
I have had to wait a month to increase my data.
Would have been nice to have been heard when I first signed up.
I wont be recommending Ipstar.

Value for Money
1/5
Transparency
3/5
Ipstar
IPSTAR B.Ipstar
Maria B
Maria B

Not that helpful, but thanks. My issue was being put on a plan that was insufficient for my needs and having to wait weeks to get upgraded. I do not have the ability to upload during off peak to my TV.

Ipstar
IPSTAR B.Ipstar
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Review collected in partnership with Ipstar

Great Service, Thank You

published

Fast reliable service and install at an area which is pretty isolated, so far great service and support from IPSTAR, just waiting for the account set up and first Bill, Thank you

Value for Money
5/5
Transparency
5/5
Ipstar
IPSTAR B.Ipstar

Hi Irma,

Thanks for taking the time to leave us your feedback. We offer services all around Australia. So if you know anyone that is in the same situation, refer them to us and will both get $50 on your next invoice! Nowhere is too far for us!

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Review collected in partnership with Ipstar

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Douglas
DouglasSydney, NSW

Definitely an improvement over ADSL

published

Transfer to Sky Muster Plus provided an improved VOI service with less dropout. New account website more informative and user friendly. Phone support has been very helpful, talking through account settings. Only concern is the inability to access extra data if limit is reached.

Value for Money
4/5
Transparency
4/5
Ipstar
IPSTAR B.Ipstar

Hi Douglas, Thanks for sharing your review. I am glad to hear your Sky Muster Plus is working well and you're enjoying it.

I understand your concern about extra data and I will pass your concern onto the relevant teams as feedback.

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Review collected in partnership with Ipstar

Ben Myors
Ben MyorsGoulburn Valley, VIC

Great service

published

The service is reliable with great connection and good speed for satellite, haven’t had many issues but when had a few the support team helped when contact and offer support and help to fix the issue. Above all great service and great support team. Would happily recommend ipstar satellite for people who cannot access normal nbn due to where to they live. Keep up the great work.

Value for Money
4/5
Transparency
5/5
Ipstar
IPSTAR B.Ipstar

Hi ben, Thank you for leaving us a review and glad to hear you are enjoying our service!

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Review collected in partnership with Ipstar

The reviewer stated that an incentive was offered for this review

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Tony Jackson
Tony Jackson
  • 2 reviews
  • 1 like

Has been good

published

I have found everything to be great. Friendly installer friendly and helpful phone consultants. Follow up from iPstar has been great and informative. Would recommend them to any person to use

Value for Money
5/5
Customer Service
5/5
Ipstar
IPSTAR B.Ipstar

Hi Tony, Thank you. We appreciate the positive review!

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Review collected in partnership with Ipstar

Linda
Linda
  • 2 reviews

Helpful personal service

published

We took out the service about two months ago and very pleased so far. The ease of arranging a plan, and the personal service - helpful, efficient and friendly - each time I rang have been excellent. The only negative is that I feel that their additional data blocks are a little over-priced, compared with another provider we have used in the past at another property.

Value for Money
4/5
Transparency
5/5
Ipstar
IPSTAR B.Ipstar
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Ipstar

Jneen
Jneen
  • 2 reviews

Ipstar are legends!

published

I have been with Ipstar now for several years, and they have always been awesome! I called them today with a billing question and they sorted that out, then they asked if there was anything else they could help with, and I said "Well, actually...." and then they sorted out a technical issue that had just recently occurred! They are always friendly and very helpful, and patient with internet luddites like myself! Highly recommended.

Value for Money
5/5
Transparency
5/5
Ipstar
IPSTAR B.Ipstar

Hi Jneen, Thank you for your review, and we are always happy to help!

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Absolute con!

published
Value for Money
1/5
Transparency
1/5
Ipstar
IPSTAR B.Ipstar

I have sent a DM to IPSTR B.

Terrible service. Poor connection and terrible speeds

published

Terrible service. Poor connection and terrible speeds. Was with iiNet and service and speeds were great! Changed to ipstar and have regretted it ever since. Will be changing provider if it doesn't improve dramatically.

Incentivised Review No
Ipstar
IPSTAR B.Ipstar
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Review collected in partnership with Ipstar

TWh
TWhNortheast, VIC

fixing the internet

published

Sandy helped me fix the connection today with my router. He was very efficient as it was quite a process. Our connection is usually excellent but mostly is to do with the router and not the modem. There has been a few dropouts lately but you expect that with satellite. Ipstar is an excellent provider. Always very helpful and sorting problems out is never too hard.

Value for Money
5/5
Transparency
5/5
Ipstar
IPSTAR B.Ipstar

Hello, thank you for your feedback. Glad to hear Sandy was able to help, I'm sure he will appreciate the positive feedback.

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Questions & Answers

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Ipstar NBN Satellite NBN 25

Details

Compare all 6 Ipstar
CategoryInternet Service Providers
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeSatellite / Sky Muster
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed
Compare all 6 Ipstar
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