Ishka Physical store

Given credit but still ended up spending more – I got credit because the item I wanted wasn't available. After numerous attempts finally got contacted. But of course you spending more with the credit. Products arrived today finally thank goodness for the store in Clayton. It appears online exclusive many products but you have to 6 weeks or more so look at that when you order. If it doesn't say… Read more

online exclusive you know its available in Clayton. Products are good I am pleased but still I would have liked what I originally ordered. I still see it being advertised.

Shocking! Just dreadful! – I was given a gift voucher for xmas from the Morayfield store, yesterday, 6/3/2022, I went to buy "my xmas present, and the store is now closed. Firstly why sell gift cards if they knew they were closing and secondly I tried to use it online with it but I was charged $36 delivery, so I added $20 worth of products to get the "FREE DELIVERY OVER $70… Read more

AND THEY TRIED TO CHARGE $50 FOR DELIVERY! There is no discount, no store now in QLD and the advertising on delivery is a big fat lie. What a waste! They do not respond to messages, no phone number and you will most likely end up being very disappointed as a customer.

Noarlunga store closed early!! Completely!! Before the 15th august – Ishka Colonades SA was closing down - numerous emails and texts were sent to me to advise all other SA stores had closed already and Ishka Colonades received the stock, Colonades was going to be the only store open in SA, then it was changed in a matter of days to closing as well on Sun 15th August. The store was open late afternoon on Thursday… Read more

last week, I select a couple of items to collect the following day, Friday 13th. Went to the store, not open, sign saying temporarily closed, came back again Saturday 14th, same story closed up with everyone's orders inside. Now no web site, customer service, no phones answered here or interstate. Contacted Westfield management - they have no idea what is happening. It is obvious that they have closed for good now - but to close early and staff let go and people with items waiting to be picked up, let alone click and collect orders not being able to get access to. I have supported Ishka for years, everything in my wardrobe and home has been purchased from their shop plus online. Just be honest with your loyal customers and staff and let everyone know that it has goods people have paid for and they will not received. A lot of other stores throughout Aust have also closed, after receiving messages and texts re closing , to close and take money from customers, knowing they are closing is a rip off and blatant cheating and stealing - if we did that we would be in gaol! So as your store states - I hope the Karma comes back to you BIG TIME. You need to let people know - be honest!!! You had the most beautiful staff and beautiful products - can't believe it.

Ordered online however Marion the pick up store were great – I ordered online and made the mistake not to click for delivery. I got an email to advise was ready to pick up from Marion store which i advised was no where near me. I called and spoke to the store and they very kindly mailed the parcel out to me and didn't charge me for it. Thank you so much for wonderful customer service.  Show details

Large selection and lovely options – I have to admit this isn't normally my type of store but I wanted a couple of sarongs to use for summer. I went during a recent sale and I purchased 2 Sarongs for $15 each (normally $30 each). Some of the fabric/patterns were just a little bit too much for me but I found a crisp white and blue one and a leopard skin pattern which are great. I… Read more ·  1

use the sarongs in summer after swimming or for hideous Melbourne hot days and you just need something light on - but I also wear them in the bathroom when applying lotions - so comfortable, and they work well for this so I will keep my eye on the sales and stock up.

The sale was great. There is alot there if you are into this particular type of style. A bit too much for me but I still found some things there to my taste.

One of the sarongs I purchased I will also use as a tablecloth as it's so lovely, bright and colorful so I'll keep going back when sales are on so I can change up a look of a room pretty quick with a different cloth. They had a lot of clothes (again not really my style) but the store was well stocked and staff were nice. Keep an eye on the discounts offered as they change often and sometimes the staff aren't aware of them - I had to notify the staff of the actual discount (50% in lieu of 30% discount they applied) but they were great on rectifying the error.

Very colorful store. Worth a visit.

Great shop great staff great atmosphere – My favourite shop at West Lakes. Ther is no pressure to shop quickly. Staff happy for me to meander at my own pace. Great for gift buying.  Show reply

Frustrated & Disappointed – I purchased & paid in full for a large furniture item instore on Thursday. Delivery man went to collect Friday, store all closed up & unable to collect my item. Unable to contact anyone.  Show details

I had to wait four months to get a refund an offered a $10 voucher to shop online why would l shop online again for – I was disgusted with the online service waited 4 months to get a refund then one of my rings that’s supposed to be sterling silver has turned black they give me a link an it’s over 60 days never shopping there again Show details

heavily marked up prices, then call it a 'sale' – The items are heavily marked up in comparison to similar stores, very over priced, an example is $111 for a couch throw cushion? They are always having a sale, but even the sale prices are very inflated. It's a shame because the products are often quite nice. Some times are very poor quality though. Show details

Really bad – Has the audacity to cite shoplifting being bad karma on the door, but doesn't seem to believe 1000% markups on chincy crap is just fine. Postures as a woke den of cool, is a fancy dollar store. Show details

WOW! Extreme mark-ups! Ishka asking $749.51 ( < HALF PRICE) for exact item sold at another shop for $70 – Could not believe the price of the hand painted Terbang dragon kites from Indonesia. $1499 full price, $749.51 half price while the same kites sell around the corner in a locally owned shop for $70...THE EXACT SAME PRODUCT! How is this ethical? Your pricing formula is questionable! Also SO much cheap fake crystal jewellery made in China. I feel… Read more

sorry for the staff that have their jobs on the line. New ownership and marketing management has not done this company any favours.

Store has lost its feeling since last Manager – Will not shop at Ishka Lismore again. Staff are rude, not helpful, shop has no flare or feeling since the store has changed Management last year. There used to be such a lovely lady running it with black hair. Don't bother ordering online either unless you are prepared to wait 3 months for your order. Show details

Poor quality product. Poor outcome – I purchased a “silver” trinket box, a few days before Christmas. The box is basically poor quality MDF wrapped in tin foil. The box lasted 2 days before it broke, it’s completely unable to be used, the tin foil (marketed as silver) was already starting to peel up at time of purchase, as were all the ones in store. I returned it to the store… Read more

yesterday, to be told by the young retail staff member that she would check with her manager. The manager didn’t even bother to come and chat with me but rather sent the young retail worker to tell me that I can’t exchange or refund the item but that they have some in stock and I could purchase another one. What a joke. I would like to see a copy of their returns and refund policy. Poor quality product, poor outcome from “management”, they seem quite happy to waste customers money and then offer for you to waste some more money. I would have been a regular shopper with some of their other products had management actually come up with a fair solution. I will shop at a similar retailer with slightly higher prices but much better quality products that last. Also, the several emails sent per day since signing up during the initial purchase is excessive.

Unhappy customer – I purchased two rugs online as to use in my room and I chose to pick up in a store Browns plains! The order was quick to pick up and I did the next day. Before purchasing I read the online return policy and it said exchange or refund for online purchase. When I got home I opened the package and the rugs are beautiful but the detailing on the rugs… Read more

is a trip hazard for my husband that has cancer and nerve damage on his legs. I tried ringing many times the online and left message with no response I did send an email and got response but still have to wait for a decision.. so I took the rugs back to the store to exchange for two flat rugs and I did tell the lady before coming in I needed cream colour but when I got to the store there were no two same rugs to exchange and for the shop assistant to tell me I can get something else in store . I told her there is nothing I needed but two cream rugs and I honestly had no luck with trying to get the shop assistant to understand or even to get help in choosing the right ones. If I had to go back to that store again I honestly would never go back and now I’m stuck with two rugs that are no use to me and the store couldn’t be bothered to help me choose another or even order something suitable ones in. As a pensioner that saves her pennies it’s a sad outcome. The store will never get my service again

Poor service and attitude – I ordered online and my order was confirmed. When going to collect the sales person informed me no one had packed my order and they were now sold out. I contact the head office to organise a delivery to me instead and they refused and refunded my money. Show details

So Rude! – I was in the Traralgon store today buying a singing bowl that had been discounted buy 50%, i also had a gift voucher from my family and an online $10 discount. After applying all of these the price came down from $169 to only $24. The older short lady with manky dreads was not happy and snapped rudely at me when I greeted her. She was standing at… Read more

the counter looking angrily at me, wouldn’t serve me and made me wait for the young staff member who happily applied the discounts. My young son wanted a wrist band that was on the $5-$10 rack and when I went to buy that aswell she yelled out across from the far side of the counter ‘No! Not that one! That ones not discounted’ . I said that was fine and I would buy it anyway, the young girl scanned it and it turned out to be even cheaper than the price on the rack!! Im guessing the discounting made her angry! Lol!!

Regardless she’s always rude and honestly makes me feel uncomfortable anytime I go in there. Also would be an idea if they got their carpets cleaned and dusted things once in a while.

Disgusting staff – Went into ishka ballarat today to buy some little purse. I purchased one of these earlier in the week from a tall rude blonde girl for 2.50. Today the also very rude owner tried to charge me more and when i queried the price he said the girl was new and to bad so sad. I was made to feel very stupid in front of other customers. Might help mate if… Read more

u actually put prices on things so staff and customers know what the actual price is. I have spent a lot of money in this srore over the years but wont be back. And while im at it try vacuming the place it is filthy. Looks like it hasnt been cleaned for years Disgusted and u wonder why people shop online or out of town

Tricky Sales Tactic – 50% off sale - signage everywhere - yet at point of sale they tell you "you have to sign up for membership to get the discount". I was very annoyed to see they'd put this important notice in VERY TINY WRITING at the bottom of the sign - scarcely noticeable. Shabby. Give them a fake number as a reward for their transparency.

Constant harassment – I was signed up to a loyalty program to obtain a discount. 1 week later I had 15 emails and 2 text messages. I’ve tried twice to unsubscribe from the mailing list and I’ve text STOP to the secondary number provided twice. And I’m still getting messages. I guess I will have to physically go into the store and get the poor shop assistant to work it out. I’m am never buying from them again 100% sure my details are also sold.

Way too many emails – Seriously never give your email to this mob. I have contacted them to remove me from their list with no avail. Plus they do not have an opt out of emails which is illegally. I will never buy anything from this absolute disgrace of a company.

The worst customer service experience of my life !! – I went into store for a refund of an item and was met with such passive hostility and fakery, the manager of the store to which I had been served by before who was always seemed polite and friendly was so rude to me when I requested a refund, I asked to speak to someone higher then her so when she came back she told me that ishka is not legally… Read more

responsible for my finances or situation and to not ever come back to the store again and that there are only good vibes here when she herself was hostile and rude and practically made a big scene in her store in front of customers and humilliate me for just asking for a return, her staff then came to her defense when I was disputing this and were ganging up on me saying that I was being rude! I was so shocked because I was just talking to her it was horrible I was in tears as I left. This close to Christmas I cannot believe people can act like this. For a store that preaches a philosophy of peace they should have a manager who is able to have the skills to deal with issues from customers, and be a representation of the brand not get anxious and hostile when presented with a problem, this is very concerning.

Friendly staff bad customer policy ! – I wanted to purchase a water bottle with no price tag and was told it was $17-50 . Your online store has it for $7-50 as I receive all your emails. No price match or proper explanation why price is not the same as advertised !! Not happy with the overall service or that they are okay for me to leave unhappy. You advertise everything at 50 per cent off but if more will not give it to your customers. Very disappointing.

It has everything I'm looking for it's fantastic – It was very easy to find what I was looking for the staff are so friendly the range and quality is fantastic would recommend anyone to shop there  Show reply

Love the one off pieces, and staff are friendly – The staff are helpful, the products are great quality and I love the individuality of the pieces, I am obsessed with Ishka!!  Show reply

New store - same great service – Great new store location in Wagga Easy to navigate round the store Good range of products in the most part - except some of the essential and perfume oil samples were running very low or out completely meaning it was not a god way to choose any of these products - I was disappointed that I couldn't sample the smell of some oils and perfumes I… Read more ·  1

was interested in . The staff member apologised and said they were waiting on new samples, but also there was a problem with samples being stolen.

I understand the theft problem having been in retail myself in similar type of store where I sold essential oils, and perfumes etc. I solved that issue by keeping sample stock behind the counter and leaving a sign up that told people to ask at the counter for a sample or tester.

Would love to see more stock of larger sizes - I am a size 20-24 and there is hardly any stock for my size - other companies have stock of larger sizes, so come on Ishka BIG IS BEAUTIFUL too you know :)

My fav store – Warrnambool store is easy to navigate around, there is always something different that catches my eye. The staff are always very friendly and helpful.  Show reply

Fresh & Exciting – I was very happy with my purchase, I will be revisiting the store & look forward to seeing what else I can purchase, over all happy the staff were very helpful & friendly.  Show reply