iStore Hot Water Heat Pump 270L

We replaced a relatively new gas hot water system with an iStore 270, which probably sounds a bit strange given the old system was only around three years old. The reason was less about the hot water system itself and more about the direction we're taking with the house. We're adding solar and battery storage and wanted to move away from relying… Read more

on bottled gas. After a few too many moments of discovering the gas bottle was empty at exactly the wrong time, I decided it was worth looking at alternatives.

I spent a fair bit of time researching heat pumps before settling on the iStore 270. There were plenty of options available, but this one seemed to strike a good balance between performance, reputation and value.

It's still early days, but so far it's been delivering plenty of hot water for our household and has integrated nicely into our plans to make better use of renewable energy. One thing I've noticed is that I no longer think about hot water at all—which is probably the best compliment you can give a hot water system.

The installation was carried out by JR Gas & Water, who were professional and easy to deal with throughout the process.

If you're already planning solar or looking to reduce your reliance on gas, the iStore 270 is definitely worth considering.

We love the heat pump and bonus is that it's Australian product! Since installing from day one, there is absolutely no issues and we have not run out of hot water. In fact we use to have an instant gas hotwater system and found that the hot water comes slowly. Now the hot water is much faster at the tape and much hotter too. With our solar… Read more

panels and program to come on during the day we have not had to pay for electricity to heat our hot water. Love it and highly recommended!

First unit lasted 4 years and then dropped it's gas. Had it replaced under warrenty, and no more than 3 years later same thing happened. Contacted Perth store and they could not have cared less. Got charge for them to come out and confirm fault only to be told what I already knew. Feedback was not worth fixing just throw out and get a new one.… Read more

Very disappointed seems to be a common product fault and them don't care to help. Costermer sadisfaction below zero... Highly recommended not getting one of these units.

So far after few months, we are happy with the unit and the install. Saving on gas bill and more water now and larger tank for when we have 2nd bathroom added soon. One step closer to removing gas, and in this case the biggest user of it. I could not fault the installers "Want a Heat Pump" they were great in lead up, quote, and on day. Happy with… Read more

install, nice and clean and sadly will be moved again soon with a renovation.

One major issue I did face the setup with the Universe app. The setup was very cumbersome, and support for this WiFi module from iStore took multiple call backs to follow up and staff who sadly had no idea how to help and had to direct it to China to comment. The "plant" appeared to be linked to someone else per the alert, and I could not add this to test the boost function. All else was setup so was clearly a data issue. I was eventually given a number to call in WA, a lovely woman was able to fix it in a matter of minutes and I had access, so if you have issues be persistent and you will get someone who knows how to get into the system and fix a simple bug on the back end.

At face value this heat pump unit seems to be extremely efficient and cost effective. It’s been installed for about 6 weeks and has not cost a cent to run as it’s run off solar panels. It has replaced gas storage. For those interested, household is two adults. Unit is programmed to run between 10am and 3pm Current draw of heat pump is around… Read more

1000W. It runs once a day. Today as an example: Location is NE Vic. Set temp is 60 (plenty hot enough) inlet temp was down to 41 (outlet at 53) Ambient was 13 degrees at start up, heat pump ran from 10am to 12pm, and that’s it! Done for the day. When ambient is 30 degrees plus, it takes 1 to 1.5 hrs to reheat from similar. (At install cold to 60 degrees took 2.5 hours, ambient was 35) As it gets colder it will run for longer to achieve the same result obviously, but it has an element for the really cold days. Noise is not offensive at all but may need to be a consideration as unit is very tall and the compressor and fan may sit higher than some fences. These units should normally run during the day so any noise at night should probably not be a happening. The menu and setting of running times is not the most logical, but once set you should not need to manage it much. All in all very happy with i-store 270 litre Heat pump HWS, especially when combined with solar. Hopefully the unit and its electronics are durable.

Proud to own iStore – After doing a lot of research it came down to deciding between the Haier and iStore ( budget end of market) The Haier had a slightly better COP and had wifi. However the Haier only has a 0.5Kw compressor so it will have to operate roughly twice as much as the iStore and so I figured that this is the expensive bit that will fail first. Also after… Read more ·  1

the first week of checking temperatures on my phone I probably didn't need wifi!! Using it to remotely boost thwarted by below' My biggest complaint is not with the unit but the Federal Govt requirement that will only allow you to heat water when there is a 12*C split between the set temp and lower cylinder temp. This makes it very difficult to "top up" with solar using the timer function because if that difference isn't there it won't start heating!! Thank the government to thwart those of us trying to reduce carbon grid supply. I think iStore should look at illuminating their huge sign at night so everyone knows what it is 24/7! I am extremely happy with the functionality and especially the low power draw. I expected it to be louder than what it is. I honestly can hardly hear it when operating.

So it’s been just over 2 years I’ve had the iStore 270l, it’s been excellent with no issues, I’m on the bayside in SEQ, this is my 4th post about the unit, please see my other posts about the review of this model. I called out JR Gas & Water to replace the serviceable anode and PTR valve, the anode & PTR valve looked a little wear, perhaps I could… Read more

of replaced it in another 6-12mths, water hardness is mid range here and shows with the wear on the anode & valve. All up about $450 service. Recommended you replace especially if water hardness in your area is mid to high range. Other than that the unit is running great with no issues.

I recently urgently needed a heat pump installed and contacted JR, gas and water. They were fantastic at meeting my niece and getting the installation done in the same day. Fantastic workmanship when they installed the heat pump. Show details

I had the iStore 270L heat pump installed last week to replace an older Quantum unit which had gone past the end of its usable life. The unit was installed by JR Gas and Water in Brisbane. The unit is a fair bit quieter than the old system and the installation was completed fairly quickly. I can't manage to connect the system to the wifi and am… Read more ·  1

constantly stuck on a loading screen before I can enter the wifi password through the app, but otherwise the system looks fairly easy to use.

Moving from a failing roof mounted solar hot water system, I really wanted to stick with something economical. After plenty of research and positive feedback I landed with the iStore 270L. Next, I wanted it at a decent price and installed quick (I know, not asking much...) but came across "Installed Today" that met all these requirements. System ordered, delivered and installed within the week! Very happy. Show details ·  1

A big thank you to Joe who gave me terrific and patient service walking me through some changes to charge timings. Very happy with our iStore water heat pump 270L! Cheers, Gayle Show details ·  1

Well, it’s been a month since the unit was installed and my most recent gas & electric bills have come in. So far I have noticed a significant reduction in gas usage and a modest rise in electric use (very small increase). The unit emits a small sound (equivalent to a split system air conditioner) but not all the time. The water is initially… Read more ·  2

cold until it gets through the pipes and then it’s hot and plentiful.

The unit is basic in features but it does have a programmable thermostat that turns off the water when you go on holiday and back on the day before.

With a reasonable warranty period, I’d easily recommend this unit to others looking for a HWS.

I know some reviewers have had bad experiences with this unit but (fingers crossed) I’m a happy consumer.

We recently had 6 of the iStore 270L heat pumps installed at Tall Timbers, and it’s been a great addition. It’s delivering consistent hot water across the hotel and brewery, which has made a noticeable difference for both staff and guests. Simon Bovell was fantastic to deal with, his technical knowledge is impressive, and he made the whole… Read more ·  1

process smooth and straightforward. He’s genuinely one of the best in the business.

I’d happily recommend the iStore 270L to anyone looking for a reliable and efficient hot water solution. Cheers, Ed Fallens Tall Timbers Brewery & Hotel

We wanted to get the Evoheat 270 as we'd had it before and loved it. Same Day Hot Water talked us into getting this one and I am so annoyed that I did. Dont get me wrong, this a perfectly adequate system, but it is a much, much MUCH poorer cousin to the identically looking (but functionally much more superior) Evoheat. If I had the money I'd sell… Read more

this one second hand and upgrade to the Evoheat. It really wasn't that much more. To be honest knowing what I know now a out the iStore, I would have paid twice the price to get the Evoheat. Just annoyed at myself that I didnt follow my gut.

A very good option – Set and forget. The system only runs once a day for maybe 30 minutes in summer and an hour in winter and the tank holds the temp for a very long time. We run it in the middle of the day to take advantage of max solar production. No issues, no problems and no stress. The control panel is a bit finicky to operate but once set up, there is no need to use it. A great choice and superbly installed by Ureco. Show details

Good product and service – Another iStore heat pump hot water system installed by JR Gas and Water. easy to talk to with professional manner. great service and product Show details

JR Gas and Water supply and install iStore Heat Pump – The iStore heatpump installed by JR Gas and Water looks fantastic and is operating very well. Some of the features (via the control panel) are easy to use and will be very useful. A great unit and performing to a high standard. Very happy

Heat pump hot water – Josh and his crew were professional and helpful throughout the entire installation process. The hot water system is more than adequate for our needs. I would (& have already) recommend my friends to get one and use J & R to install it. Show details

Professional Service – Excellent service! The Administration work was prompt with no issues from inception through to compliance certificates. The Operations went smoothly- The guys were efficient and the workmanship was very good and the whole process was professional. Highly recommend their services - I am a ex-plumber (retired) - so I know good workmanship when I see… Read more

it- Importantly - I have learnt to give credit when it is due- Great to see the next generation holding the industry flag high. Keep up the good work!!!

Great product – Very happy with this heat pump after using it for a month now. Our water is very hot, it runs for max 1 hr every day. We had it installed by JR Gas & Water and are very happy with their service. Show details

iStore 270L Heat Pump by JR Gas and Hot Water – JR Gas and Hot Water completed a professional installation of this unit. It heated the water quickly and is surprisingly quiet. Setup was easy and intuitive. Show details