James Lane NSW, Castle Hill

Great service, great people – Tim is super knowledgeable, patient and has incredible customer service skills. A pleasure to buy from and a good guy. The products are good value and very high quality. Show reply

Comfort Personified – We fell in love with our JLNewport sofa but took a few days to actually go back to the store to buy it. The sales person was just lovely, not pushy or intimidating. The sofa was delivered to our home and unpacked and assembled by the delivery men. We can’t believe just how comfortable it is. Show details ·  1

Excellent customer service – Super fast delivery, Amelia sea pearl 6-seater couch easiest assembly, two crossback rattan black kitchen bar stools were delivered already assembled, securely packaged, in the box. Couldn’t have been easier. Very satisfied with the quality of both items. Show details ·  1

This is perfect! Especially the Mimi which I absolutely love – We were looking for a sofa that was firm and we could not really find one. We came to James Lane and absolutely loved all the products. But we were in two minds with the Mimi and the Xander. I loved the Mimi, but the other two liked the Xander the best. We eventually chose Mimi 2 and 3 seaters. Show details ·  1

Helpful Team – Sam was especially helpful and accommodating. Deciding on the sofa was made easier with his approach. Very precise and clear. He also explained all the options available to us for delivery. Look forward to picking up the sofa when it's time. Show details ·  1

Como Lounge Review – I purchased two Como lounges 2 years apart from each other. Whilst the lounges are comfortable after two years the fabric is worn and looks horrible. I have washed them only a couple of times as per instructions. The cost to replace the lounge covers are nearly $2000 for both. When I lodged a claim they stated that they were out of warranty and… Read more

linen covers only have a 2 year life before wearing. What a disaster!! Who is going to pay $2000 every two years for new covers? Such a waste and very disappointed. I strongly recommend you do not buy these cheap lounges as they are not value for money.

Uncomfortable sofa – Here’s a lesson learned - never impulse buy furniture. This sofa is uncomfortable and cheaply made. I’ll be getting rid of it and buying another brand in a few months  Show details

Don't buy from this company, they take your money to deliver and dump on your front door – We recently purchased a lounge from this company, pre-paid for it and the delivery. Yesterday I came home to see the lounge in a carton blocking my front door. The delivery people dropped it there telling my wife they could not deliver it inside my home because it did not fit in through our front door while in the carton, they did state that that… Read more

if you remove it from the carton, you and your husband can carry it into the house yourselves. They did not offer to remove it from the carton and carry it into our house. When I spoke to the manager he offered, "I can come over to your house and we can carry it in together". I have now paid for someone else to come to my home, unpack the lounge and carry it in through my front door, ( it is too heavy for my wife and I ). Their defence - It is up to the customer to confirm it fits through their front door. My answer - it will fit through the front door without the packaging which we were never made aware of from the store when ordering it and measuring the display unit. ( We confirmed it would fit before ordering it). In summation, they are happy to take your money and supply you with poor service.

Amazing experience!! – We had such a pleasant experience with Sam. We bought the dining table which was wrong size/ choice and Sam was very accommodating and helped us smoothly with all the process. I would definitely come back. Show reply

Great product, excellent service – Fantastic experience every time I go into JL Never disappoints! Always assisted, very accommodating Reliable when ordering in from another store. Love James Lane, have many homewares/furniture from them Show details ·  1

Really good advice on furniture styling and fit for home – Sam gave really good advice on the colour scheme and furniture fit that would fit the home theme. Very knowledgeable. Show details ·  1

Lounge purchase – Easiest furniture purchase I have made delivered on time in a few days - delivery men were polite friendly and efficient Show details ·  1

Great service, reasonable prices, and beautiful furniture – Sam was really helpful in providing guidance on options and designs for my selected space. They were so easy to work with and helped us find the perfect peices! We came back a second time to pick out a few more things. Some of the furniture came assembled, and self assembly was easy for the peices that required it. Would definately recommend buying from here! Show details ·  1

Awesome customer service – Awesome customer service extended by Sam at Castle Hill store. So helpful and obliging to ensure we had our dining room chairs ready for our family Christmas. Sue, one very happy customer ! Show details

Highly recommend! – Very impressed with the level of customer service and the couches are beautiful! I would buy again from Sam and the team at Castle Hill! Show details ·  1

Couch shopping – Sams service was awesome! Very friendly and answered all of our questions about the furniture we were purchasing! Would recommend Show details ·  1

Amazing experience – Unique variety of styles and Sam is beyond helpful and friendly. We just told him what we have on mind and he lead us to a whole bunch of amazing styles and we ended up buying everything we needed from there. Store was so neat and catchy to navigate. Quality of products is great, hard to find in other furniture stores. Show details ·  1

Fantastic customer service and products – Bought a lounge and dining suite from the store at Castle Hill. We had been everywhere to find our furniture and by far, the service from Sam and Paula was the best. They were so helpful and made delivery options so easy. From beginning to end, this experience was a great one. After labouring our decision with so many choices at other stores, the… Read more ·  1

service and the way this company overcame any issues we had, was why we bought here. After delivery and installation, we can’t speak highly enough of this company for so many reasons. We love the furniture and are so glad we bought from James Lane.

Best customer support – We purchased our Lounge from James lane Castle hill in the start of June. The price dropped later and Sam was very helpful in matching the price with the current discount. Must say very good customer service. Highly impressed. We haven't received the delivery yet but looking forward and will definitely purchase from them again.  Show details ·  1

Great service very helpful! – Really helpful nothing was to hard, happy to rearrange the store to visually see looks. Very informative! Great over all service Show details ·  1

Fantastic service – We had visited a nick scali a week before and found their service appalling after several attempts we decided to give up and go to castle hill super centre. We went into James lane and the staff were lovely, they didn’t bombard us. The couch we looked at wasn’t 100% the correct size but we noticed a reading chair in the same material we purchased… Read more ·  2

it (there was a wait but it wasn’t a issue and the warehouse was located close to our home) about an hour later we came back to the store and bought the lounge set and some pillows. It’s a shame other stores don’t have amazing customer service. We bought $700.00 more then we would’ve because of the fantastic staff. I would definitely recommend this store to anyone looking to purchase affordable quality furniture.

So excited! – Absolutely love our new purchase! Sam was fantastic in store, he answered all of our questions, was super helpful and also gave us space to chat amongst ourselves (I find it awkward/turns me off buying when someone is hovering or is pushy). So he was PERFECT! Close enough to ask any questions at ease but gave enough space for us to chat about our… Read more ·  1

potential purchase. Extremely grateful for the delivery and installation option as well! Being delivered this afternoon! We have purchased from James Lane before, this is our second buy and would not hesitate to go back again it is always our first choice!

Great staff! Expert advice – The staff were unbelievable. Very informative and provided great info with current promos and sales! Very very happy! Can’t wait for my new product! Show details ·  1

Customer service – First time customers and we were extremely impressed with the service provided by Riley - both on the phone and in person. Show details

How to turn a one star review into a 5 star review with one phone call! – All credit to both Product Review and James Lane for proving that they both provide a process and forum that takes unhappy disenfranchised customers and turn them into five star fans ! What was a terrible in store experience ended in a delighted customer and $2.3k order over the phone thanks to a wonderful area manager commited to their brand integrity and customers so well done and all credit to you! Show details ·  1