James Lane NSW, Moore Park

Delighted with our purchases – Good service and prompt delivery. A lovely range of furniture and furnishings that were very different to those see in the bigger chain stores Show reply

Pickup up location in outer suburb not ideal – Customer service was terrific. It was unfortunate that their stock is now held in St Marys for pickup and avoid quite a hefty delivery charge. Last time I bought at Moore Park I was able to collect my goods there.

Amazing customer service – Excellent customer service. Looking for a particular item, that i liked from their online store, i decided to visit the shop to see the product in real life. I was greeted by Aspasia who was absolutely amazing and wonderful to deal with. She was helpful and provided a very friendly experience. She went above and beyond, making sure I would get… Read more ·  1

my purchase. She even followed up with their warehouse to make sure I could get delivery immediately and arranged everything for me. Not often do you find that gem like Aspasia. She is an asset and have nothing but thanks and praise for her.

Well done James Lane. You have wondeful furntiure. Great pricing. And the right people.

Great service – Wanted to express our thanks to Will for his excellent service. Went out of his way to move large seat cushions around the store to make sure we got the right couch. Good variety of options in store. Would be better if the store had swatches of all the fabrics available. Show reply

Customer service – I had the pleasure of buying a lounge set from the Moore park store. The sales lady was very helpful and honest. The customer service representative who is named Kristie, was both professional and a joy to discuss details with. Nothing was too hard and it’s nice to have care in our business. I have no problem in recommending the store and am sure you will get the best service. Show details ·  1

Como couch delivery – The Como couch was booked for delivery for the coming Thursday, when the delivery drivers couldn’t find a park they drove off without communicating to myself or the store. The store rebooked my delivery for the following week, irritating but understandable- and they we’re extremely reassuring & apologetic. The following Wednesday I called the… Read more

store to make sure it was still going ahead and the lounge was coming as planned. The person at the store said there was no booking for delivery, and it was not coming. Rebooking me yet AGAIN for the following week. I’ve missed four meetings in total and it has been an incredibly unprofessional & disappointing experience. With little to no compensation or understanding.

Don't Risk Your Money - Poorly Trained And Poorly Managed – DON'T RISK YOUR MONEY POORLY TRAINED AND POORLY MANAGED and I suspect the culture is to withhold refunds. 11th May In Store At the time of ordering in store 2 significant errors were made. Since then I have been advised that my items due for end-July delivery will not be available until October. I am being given the run around on my… Read more

refund.

a) 1.5 Sofa/Chair (DARLING) requested, invoice printed and item was 'slip chair' I queried this and indicated to the large sofa chair display and was assured that what it was called. When I got home I double checked on the website and, indeed, it was not called the 'slip chair'. I called the store and this was corrected and was available and delivered the following week (together with matching ottoman).

b) COMO Armless Sofa x2 : staff asked me to run my card through for the deposit. When I looked at the invoice the deep version had been billed, not the standard version we had discussed. Advised a refund ($410) had to be processed by Head Office and could not be dealt with immediately. I was, however, in a position to transfer the deposit across my items but the paperwork was a bit messy for my liking. Correct item was invoiced/ordered and delivery for this special item confirmed as 8-10 weeks and clarified as end July early August. This delivery date was key to my decision to purchase this sofa.

Mid July I rang the store for a better estimated delivery and they confirmed it was in dock and I would hear something soon.

19th July the store rang to say that they did not have enough stock for my delivery and it would be 14 weeks (October) before it was available. I reminded them I had had spoken with someone a week earlier who had confirmed it was in dock. The Store Manager managed to piece together my order items and confirmed said if I paid the balance today the stock would be assured and could be delivered Friday. (From previous order I had to remind her that they only deliver Saturday to my area). On Friday dispatch called to say there was no stock for me but was going to investigate further given my conversation with the store on Wednesday. Dispatch did not get back to me so on Monday 25th I requested a full refund ($3620) due to their inability to deliver the products in a timely manner. I was advised the someone from Head Office would call me by Wednesday for my card details. No call arrived so the following Monday (1/8) I rang Head Office who indicated that there had been no request to refund from the store. I then rang the store to find that the staff member 'forgotten' but he assured me someone from Head Office would call and I would have the refund on Friday. By Thursday no-one had called so I rang Head Office and left my refund details, I followed this with a call on Friday to see if it had been processed, the response was that 'it looked like it had gone' but would take a couple of days to show up. UNBELIEVABLY late Saturday afternoon I had a message from them asking for my card number!!! My call to them today was met with contempt and I again wait for someone to call me for my credit card details.

PLEASE DO NOT SUPPORT THIS BUSINESS & ITS POOR PRACTISES. THERE ARE MANY OTHER OPTIONS WHERE STAFF ARE WELL TRAINED, NEW STAFF SUPERVISED AND HEAD OFFICE SYSTEMS IN PLACE TO RESOLVE ISSUES IN A TIMELY MANNER.

Worse experience at James Lane Moore Park – I would not recommend this store. Came in the store looking to purchase a lounge in early December 2021, all was good and was promised that the lounge would arrive early to mid January 2022. We were really looking forward to it, but no update was given. I called the first time and they said that the lounge would be in store and ready to be… Read more

delivered the following week.

The following week came and still no update, so I called again and they told me unfortunately there has been a delay and it would come the next week.

I waited until the following week, and no update. This time I called and the head office of James Lane said that the lounge was actually on back order and the person whom I previously contacted shouldn't have promised me that it was coming this week. They said that if I still wanted it, they had stock in Queensland and it could arrive in 2-3 weeks. They told me to ask the store I purchased the lounge in, which is the one in Moore Park.

I gave them a call to find out what was happening to my order. And this time the person told me that it was not only in back order, but the model of the couch that I ordered was now discontinued. And that there was nothing she could do about it. If I wanted the couch I would need to get the one that is available on the floor and that maybe they will give me a better price for it. The experience was terrible so I unfortunately had to ask for a refund.

I rarely write any reviews, but this is such a terrible experience that I wouldn't want anyone else to go through the same thing. Waste of time, 2 months of waiting and no result.

Very supportive store manager, Will is highly recommended – Will, the store manager, was very helpful and friendly. Also, the quality of the couch is outstanding than other stores. Very worth buying it here. Show details ·  1

Satisfied – I am very satisfied with their products. Specifically their customer service is amazing. Special thanks to Mehnaz. She is very helpful person. I was confused about what’s looks good on my bedroom but yeah she gives me different kind of ideas. Show reply

Amazing Sales Assistant – We were assisted by Dahir who was excellent. He was very respectful of our initial perusing and extremely helpful and knowledgeable when asked for assistance. A fantastic representative for the company and we will seek him out specifically next time we are in store. Show details ·  1

Amazing customer service – Thanks Simone for helping us pick out some beautiful pieces for our home. Amazing customer service. We can’t wait for our delivery! Show reply

Great experience – Couldn't work out how to leave a review on the James Lane website so opted for this. The staff were lovely in-store and the delivery men that came to drop off my couch were very friendly and super helpful. The whole experience was amazing! Thank you to all the lovely people who helped me. It is much appreciated! Show reply

Good service – The salesman is very helpful and know his stuff well Show reply

Moore Park Marvellous Staff and Service – The service welcoming, clear and understandable. We were given servers alternatives by the sales staff and explanations were provided every step of the way. Conducting the close of sale was efficient. We can’t wait for our delivery on Wednesday thanks you all staff at Moore Park we will definitely be coming back to purchase more James Lane goods! Show details ·  1

The service was outstanding , i was guided all the way with design ideas from the sales man that spent time with us – The service was excellent, was 100 % satisfied with the gentleman that served me Show reply

Great service and product – The salesperson couldn’t have been better Not pushy with great product knowledge . So easy to deal with . Show details ·  1

Exceptional Customer Service – I can’t thank Will and Juzzy enough for their help when attending the store today. Without a doubt one of the best customer and in store experiences I have had, thanks to their helpful advice, problem solving and attention to detail, thank you. Show details ·  1

Love my furniture – I bought two chairs and a poof. I love them all, they’re great quality and super comfy. The manager at Moore Park was extremely accommodating and lovely. The delivery drivers were also so helpful and 10/10 service from everyone. Show details ·  1

Great service, beautiful stock – This is a delightful shop to walk into.. open, great displays, really interesting, well made stock and (yes, it was a sale for some items) and very good prices. The service was excellent; helpful, not intrusive and very prompt to check on extra stock... a very pleasant visit. And yes... I bought a couple of things I'm really happy with. Show details

Bought coffee tables and they are magnificent – James Lane service is beyond incredible. Bought tables ain Saturday and they were delivered on Thursday as promised. Service 100%, products spectacular, and choice amazing. Will definitely be a returning customer Show details ·  1

It was excellent the staff were very helpful – I was very impressed with the range of products and very happy with what I bought. Show details ·  1