James Lane QLD, Helensvale

love this store, slowly filling up my house with their beautiful homewares. Lovely staff in the Helensvale store in particular Gina who was so helpful and friendly. She helped me find exactly what I was looking for. Will always shop in this store. Show details ·  1

We purchased cushions, throw rugs and a wall painting. the quality of everything in the store is excellent including the professional assistance provided by Bernadette and Gina....thank you ladies! We will be back. Show details ·  1

POOR CUSTOMER SERVICE AND PUBLIC RELATIONS – POOR CUSTOMER SERVICE AND PUBLIC RELATIONS We purchased 6 Balmoral chairs which we picked up from store on 30.01.25. When we arrived home we found that the chairs were unsuitable - they were too small for our dining table and flimsy in structure. The salesperson informed us that they would support 120kg but they were a bit wobbly under my 83kg… Read more

weight. Within an hour of picking up chairs we contacted the store and told them of our predicament and asked if we could return the chairs and swap them for a credit to purchase a mattress instead. We were referred to an online claim process on their website to request a refund / exchange. Our application was ignored for almost 3 days when I sent a follow up email stressing that we did not want a refund but to exchange goods. We immediately received a curt reply to contact the store. When we contacted the store we were finally informed that the company does not do exchanges or refunds. My complaint is that at no time did anyone at the Helensvale store or the Head Office claims department have the moral compass or the intestinal fortitude to tell us that a refund or exchange was not possible. Instead we were shunted from one to the other in the hope that we would finally go away. I did later find a statement in small font at the bottom of a web page stating that they do not do returns on furniture. I purchased in store not online and I should have been informed of returns policy at the time of purchase. Just to show how stupid and out of touch this company is they actually sent us a link for an online review. You just read it!!

Pleasant process – Friendly staff, excellent service, fast delivery, Quality product, an all round positive experience and outcome for the purchase process Thank you Show reply

Fantastic Experience – Fantastic new dining table. Great quality and best price anywhere. Excellent service right from the purchase through to delivery and installation. Than you so much. Show details ·  1

Amazing service – I had issues with my online order from the Black Friday sales after 3 months and no delivery and minimum communication the manager Tanya offered to assist and sorted this out for me and was so very helpful. Her service was outstanding! Linda was also very helpful and I can’t tell you how happy I am that I decided to go in store.

Amazing service – The lovely lady who served us many times over a month was very helpful and knowledgeable. She gave her advise in what she thought would go but not in a pushy way. Went back in on sale day and got my order reduced in price which was amazing so I brought more items. Show details ·  1

Fantastic customer service – We have been so happy with our experiences with James Lane Helensvale. Nothing has been too much trouble and their advise has been very much appreciated. Show details ·  1

First time but return customer – Went in to look for a new sofa, was greeted by Narelle, she was kind and gave some good advice about options I was weighing up. Brought on floor stock, as returning home noticed one of the legs was spilt from the manufacturer screw in place. I immediately called JL helensvale who swiftly offered to compensate me. I was very please with service all round and will definitely be returning in future. Show details ·  1

Perfect – So very pleased with my purchases, my selection of furniture was meant to be & looks wonderful .The brilliant service i was given at JL Helensvale was superior & the best I've come across, well done to the lovely women who went above & beyond from start to finish to put it all together..& not to forget the delivery guys who were awesome ..Thank you Show details ·  1

Peppermint Grove diffusers and Hand Wash – Great pruducts nothing but the Best the Quality is good the Store is Displayed Beautiful easy to find what your looking for And the Staff is Excellent. Show details ·  1

Wonderful staff – Staff and manager Tanya at the Helensvale store have gone out of their way to be helpful with my recent couch purchase. I recommend this store for both the quality furniture and customer service! Many thanks team! Show details ·  1

Perfect Customer Service – This team have been great from beginning to end. My items have come way before the due date and the ladies were super friendly. I will definitely pass this feedback to my friends and family to visit the store. Looking forward to coming back myself the items they sell are top quality. Show details

Excellent service – The sales assistance by the young women was exceptional, nothing was to much trouble, we will definitely seek her the next time we shop at James lane. Thank you. Show details ·  1

Quality products at reasonable prices – Staff were friendly and helpful. A quality product with a fantastic discount. Product looks fabulous in our home and it was delivered on time . What more could you ask for . Show details

Amazing Store Service – We have been setting up a new house with all furniture requirements and having been to every furniture shop on the Gold Coast, we finally walked into James Lane Helensvale. The usual products were there, but we found items as well that were perfect for our space and they were not at ridiculously high prices like some places and Tanya made us… Read more

feel like we had a caring friend to help us, we bought the perfect dining table and chairs and lounge as well as throws, coffee tables etc . The list could go on, but Tanya and Mellie were wonderful helps and most items were in stock and could be delivered within a week or so. Which was so much different to others furniture store who were quoting 10-12 weeks plus a 3week blowout window.

Their follow up was also great and we changed our mind on a couple of small elements on our overall order and nothing was a problem.

A very easy change policy( unlike another store who put us through hoops to change something after1 hour of ordering)

I can’t recommend the store highly enough. Love the girls who helped us. 5 star ⭐️⭐️⭐️⭐️⭐️ service with a smile.

Brilliant product, excellent service – Amazing bed base - quality of James Lane furniture is exceptional and the staff instore go out of their way to assist above and beyond. Extremely personable, Knowledgeable and so professional. Five stars ⭐️⭐️⭐️⭐️⭐️ Show details

Helpful – Visited helensvale store and found all the staff there to be extremely friendly & helpful. They went way overboard to help me (including the manager) I would strongly recommend anyone to shop in their store. Very professional team. Show details

Great service and wonderful picture at half price – The staff we wonderful and the lovely lady who took care of my purchase with Zip was so patient and I cannot thank her enough for how she treated me and my friend!! Gold stars only for this lady Show details

Love our dining table and appreciate the staff so much – We recently purchased furniture from James Lane Helensvale and cannot fault the quality of the furniture and the staff. From the delivery drivers who delivered the furniture to us, putting it together and taking away all the packaging to the wonderful staff at the store. The staff at the store were so knowledgeable and helpful. They have been so… Read more ·  1

pleasant to deal with. Special shout-out to Tanya and Mel from the Helensvale store. We will definitely be buying all our furniture from them in future. Thank you for such a smooth and wonderful transaction.

Tanya is the best! – My husband and I are obsessed with James Lane furniture and have filled most of our home with their pieces. We have been lucky enough to work with Tanya almost every time we visit the James Lane store in Helensvale and she always makes us feel welcome. She always looks after us and makes sure that we have everything we need. The quality of the… Read more ·  1

furniture is great and if we ever had any issues, Tanya would be very helpful. Would 100% recommend James Lane, and recommend visiting Tanya at the Helensvale store.

Fantastic, friendly service – The team at the Helensvale store are always so helpful and offer great suggestions. They have been a huge help to me in filling an empty house with great pieces that look great and function well. Show details ·  1

Fantastic service, awesome product – Tanya and her team offer the best customer service. Something that I haven't see in a long while. Their knowledge and advice was so helpful and the furniture purchased is just beautiful. Feels solid and like it will last forever. The experience from purchasing through to delivery all ran so smoothly. I highly recommend this store. I will definitely be shopping there again. Show details ·  1

Always experienced knowledge and friendly service – Store is well laid out, feels spacious. Great range of quality, affordable products. Staff very helpful with sizing and colours. The delivery people were great - respectful and friendly. Bed was easy to put together, not too many pieces and was solid / strong and comfortable. Show details ·  1

Great Service – I keep going back to James Lane not only because they have a good mix of stock, the staff are always helpful and happy. My last purchase was a couple of pictures and upon putting them in the car I noticed one was damaged. No issue, the staff memeber apologised and said will source a new on. I received a call at 9am the next morning. Great service! Show details ·  1

Poor After Sales Service – We purchased a buffet and Wine Rack in October 2021. There was a quality issue with the top on the buffet and after 3 attempts the situation has still not been rectified. No staff member is willing to fix the problem and we keep getting referred back to customer service. Show details