James Lane VIC

Melina provided exemplary customer service. She was clear, patient, informative and friendly. Your range of products is impressive and it’s great to be able to buy something made in Australia. Show details

Shenae was an amazing help with choosing my couch. She was able to answer all of my questions & work out the best price for me. I can't recommend them highly enough. Show details

We loved the customer service at James lane in Geelong. Both Shenae and the gentleman who worked along side her were a great help! After many many hours of being there designing furniture for our new house we purchased many items and can’t wait to finally sit on our beautiful new couch. Thank you guys for all your help, we will be back.

We will never purchase from this company again and strongly recommend others avoid them. We were delivered a faulty bed - twice. After the first faulty delivery, we were assured the issue would be resolved, only for a second replacement to arrive in an equally unacceptable condition. This was not a minor issue; the slat clip securing the frame… Read more

was damaged, making the bed structurally compromised. Even the delivery drivers commented on the poor condition of the product.

Because the company required access to our home for delivery and installation, we were forced to cut our holiday short to be present - only to be met with continued incompetence and poor quality control.

Customer service has been appalling. Requests to speak with management were ignored, communication was dismissive, and at times we were made to feel as though we were being unreasonable for expecting a product we paid for to arrive in proper condition.

Rather than taking responsibility, the company attempted to downplay the faults and suggested the bed was still usable, which is deeply concerning from a safety perspective.

If you value your time, money, and basic customer service, do not purchase from this company. We regret ever dealing with them and will be taking this further if the matter is not resolved appropriately.

We bought a lounge suite from this store, and one of the seats has the thread running in the opposite direction. They refused to fix it or give our money back, even though we have proof it has corner pieces with the thread running the other way. I would never buy anything from this store, as they have zero commitment to customer service!! As soon… Read more

as you have purchased, the store will handball any issues to their head office, without any care of the customer not being happy with their $4000 lounge suite. According to section 56 of Australian Consumer Law, the supplied product must match the description - they have the correct corner section in their website and in the store, but deny that it's faulty. We will be taking them to VCAT...

Poor experience - don't reccomend – Very disappointing experience. Purchased a dining table in store and we were assure the table was in stock and could be delivered in the next week. The day before scheduled delivery, I received a call that the table had been sold to another person and we would not receive our table for at least 2 months. When I queried what compensation would be… Read more

offered, they responded that they were unwilling to offer any compensation and that the nature of their business is volatile so, essentially, we should expect delays. Would not recommend. We have now paid for a product we have not received when promised, and will not receive for at least 2 months.

Popped into the Geelong store today and dealt with Shenae. She was super friendly, really knew her stuff and made us feel confident about the couch we chose. Didn’t feel silly asking anything, she guided us, made great suggestions and just made the whole experience easy and enjoyable.

Great experience at James Lane Geelong. Shenae provided fantastic customer service - she was so helpful and went out of her way to check different delivery times and costs for us. We really appreciated her effort and friendly service. Highly recommend!

Nice to look around the lovely premises without being pursued around the store, however they quickly responded to our queries and knew the products so a very good experience overall. Show details

This place understands couches! We had been looking for ages before getting to James Lane and everything fell into place. A huge thanks to Shenae who was so lovely, answered all our questions and genuinely made the experience great! Thanks guys.

There was a sale on couches. I got a great discount. The staff were really nice. There was a good selection of furniture. The delivery fee was reasonable. And the delivery men were excellent. I would definitely recommend the maribynong store. Show details

Was greeted into the store by Shenae, where I had a few big decisions to make, with tailored and professional advice we came to a concise decision in a short time with her expertise, could not recommend this lady enough, thank you! Very happy with the product and price Show details ·  1

Stella was, without a doubt, the most helpful and genuine person I’ve ever had the pleasure of meeting! She went above and beyond to make my purchase from James Lane effortless and enjoyable. Her professionalism, warmth, and attention to detail turned what could have been a simple transaction into the best shopping experience I’ve ever had. Show details ·  1

First time at James Lane and the store was amazing! So many products to choose from. We went with the Riley sofa as I’ve been eyeing it off for awhile online and we grabbed some bar stools also. Will have to come back to choose a bed and coffee table :) loved the range. Show details ·  1

Mark at James Lane Geelong assisted us in purchasing some new pieces for our home. We felt so welcome in the store, and he understood how difficult it can be shopping with young children. Mark gave us the space to look around, and offered lots of practical ideas and information when prompted. With the help of his colleague, they were able to move… Read more ·  1

some of the coffee tables around the store infront of the couch we had chosen to help me visualize all of the pieces together.

I was pleasantly surprised by the high level of customer service and patience, and will most definitely be recommending this store to friends and family.

Thank you so much!

In the past week I went in store to the Highpoint homemaker centre (Maribyrnong) store twice, and both times I was absolutely blown away by the incredible service I received. During both visits I was helped by Axel, he was incredibly polite and helpful, whilst still being personable and friendly! We had a great chat he made me feel welcome and… Read more ·  1

helpful didn’t make me feel silly for asking lots of questions. After my first visit I left undecided about which furniture pieces I wanted (because it’s all so so stunning) and then decided to return a couple of days later to make my purchase and I was so happy to see Axel working again on my second visit, he was every bit as welcoming and helpful as the first. During my second visit I was also assisted by Stella, who was also extremely lovely and helpful! Both Axel and Stella made my visit a fantastic experience and they both assisted me in making my purchase smooth and easy. I would have no hesitation recommending the Highpoint store to friends and family and i hope that next time I visit the store that they’re working and able to help me again. Thanks so much!!!

Incredible – I had an incredible shopping experience in person. I got everything that I needed. Thanks to the help of Axel. He was so helpful with putting different options and looks together for my new lounge room. I am so happy with what I chose and can’t wait to see the furniture once delivered. Show reply

Lounge and bed – Axel was amazing! Great service and very helpful. Not pushy and extremely nice. 10/10 Show reply

Great experience with the staff – Great experience at James Lane Nunawading. Dealing with Dean was a pleasure, he has great product knowledge and recommended other products that might go well with my purchase which I ended up purchasing as well. Show details ·  1

Super welcoming staff – I spent this morning looking for a new armchair, and visited several stores in my search. The staff at James Lane Geelong were easily the most welcoming and attentive. Shenae saw me wandering and approached to check on me, and spent a lot of time tracking down fabrics and alternative furniture to see all the options I was considering. She was very… Read more ·  1

helpful with setting expectations on delivery time, and when I returned later having made a decision, she and the other staff were bright and bubbly and chatty and generally just made me feel very comfortable. Shenae was also incredibly patient with me when my Afterpay in store didn't work (sorry we never figured it out!). Would happily go back when I'm in the market for my next furniture piece.

Out of ten !!! 2 – The service in store was just ok but the salesperson didn’t inform me of chairs needing to be assembled if l was told that l could have had this at time of delivery l would have paid the extra money????? Bad customer experience !!!! Show details

Exceptional – Axel was amazing! So patient and really easy to deal with. Super friendly and helped me get things done smoothly for my new move! Thanks Axel and Team! Highly recommended!! Show reply

Great customer service – Shenae was extremely helpful in store; she greeted us right away, listened to what we were after, helped us find the perfect solution and we purchased right away. Show details ·  1

Excellent – Axel was very good in assisting and organising the delivery of furniture excellent service and excellent product Show reply