James Lane VIC, Maribyrnong

Melinda provided exemplary customer service. She was clear, patient, informative and friendly. Your range of products is impressive and it’s great to be able to buy something made in Australia. Show details

There was a sale on couches. I got a great discount. The staff were really nice. There was a good selection of furniture. The delivery fee was reasonable. And the delivery men were excellent. I would definitely recommend the maribynong store. Show details

We will never purchase from this company again and strongly recommend others avoid them. We were delivered a faulty bed - twice. After the first faulty delivery, we were assured the issue would be resolved, only for a second replacement to arrive in an equally unacceptable condition. This was not a minor issue; the slat clip securing the frame… Read more

was damaged, making the bed structurally compromised. Even the delivery drivers commented on the poor condition of the product.

Because the company required access to our home for delivery and installation, we were forced to cut our holiday short to be present - only to be met with continued incompetence and poor quality control.

Customer service has been appalling. Requests to speak with management were ignored, communication was dismissive, and at times we were made to feel as though we were being unreasonable for expecting a product we paid for to arrive in proper condition.

Rather than taking responsibility, the company attempted to downplay the faults and suggested the bed was still usable, which is deeply concerning from a safety perspective.

If you value your time, money, and basic customer service, do not purchase from this company. We regret ever dealing with them and will be taking this further if the matter is not resolved appropriately.

Stella was, without a doubt, the most helpful and genuine person I’ve ever had the pleasure of meeting! She went above and beyond to make my purchase from James Lane effortless and enjoyable. Her professionalism, warmth, and attention to detail turned what could have been a simple transaction into the best shopping experience I’ve ever had. Show details ·  1

Stella and Mark were an amazing team, making buying a couch so easy and fun. We weren’t even intending to buy! Show reply

In the past week I went in store to the Highpoint homemaker centre (Maribyrnong) store twice, and both times I was absolutely blown away by the incredible service I received. During both visits I was helped by Axel, he was incredibly polite and helpful, whilst still being personable and friendly! We had a great chat he made me feel welcome and… Read more ·  1

helpful didn’t make me feel silly for asking lots of questions. After my first visit I left undecided about which furniture pieces I wanted (because it’s all so so stunning) and then decided to return a couple of days later to make my purchase and I was so happy to see Axel working again on my second visit, he was every bit as welcoming and helpful as the first. During my second visit I was also assisted by Stella, who was also extremely lovely and helpful! Both Axel and Stella made my visit a fantastic experience and they both assisted me in making my purchase smooth and easy. I would have no hesitation recommending the Highpoint store to friends and family and i hope that next time I visit the store that they’re working and able to help me again. Thanks so much!!!

Incredible – I had an incredible shopping experience in person. I got everything that I needed. Thanks to the help of Axel. He was so helpful with putting different options and looks together for my new lounge room. I am so happy with what I chose and can’t wait to see the furniture once delivered. Show reply

Lounge and bed – Axel was amazing! Great service and very helpful. Not pushy and extremely nice. 10/10 Show reply

Exceptional – Axel was amazing! So patient and really easy to deal with. Super friendly and helped me get things done smoothly for my new move! Thanks Axel and Team! Highly recommended!! Show details ·  1

Excellent – Axel was very good in assisting and organising the delivery of furniture excellent service and excellent product Show reply

Happy customer – Very happy with store entertainment units look great customer service was excellent very helpful in store and friendly I will shop there again lots nice things Lyn Show details

Best experience, better customer service – Whilst I'm yet to collect the majority of my purchases (and there were a lot), so am unable to write a review about my purchases. I'd like to make a special mention about the newly appointed store manager, Axel.(I think that was his name). He went above and beyond, and his customer service is second to none. Thanks Axel, you are the reason I spent so much in your store. You made what could be a daunting experience, effortless. Show details

Still waiting for the mattress after almost 2 month – Terrible customer service in my case anyway. On 27.11. we bought Art and Science mattress at Maribyrnong store and still no mattress despite email and phone calls. No reply from management, despite company proclamations about their faultless customer service. Shame on you!! Show details

Excellent store with beautiful products, great service and good value too. Love it ! – Awesome shopping experience. Love it. We found some great products, at great value during sale period so could easily purchase what we wanted. Thanks JL. Show details

Excellent products and service – Great store with very attractive products, service and value. Especially at sales times! Show details

Great service and store – Customer service was great and the store was fantastic! Will be back for sure. Show details

Amazing couch and fantastic service – Spent months looking for the perfect couch and found it at James Lane. The service was friendly and knowledgeable, not at all pushy. Even the delivery was super quick and drivers were friendly and helpful. Great product and great end to end service. Show details ·  1

Absolutely disgraceful – Absolutely disgusting service - waiting on good quality furniture since June and we are still being messed around. Phone calls not being followed up, chairs delivered in terrible condition (twice) & not even the right colour. I would never recommend purchasing anything from this company. Show details

Top service above and beyond – Staff could not have been more helpful . I am completely happy with product and service Show details ·  1

Wonderful service from Tony who made the experience a positive one. Great prices too! – The product was extremely well priced and exactly what I was looking for. Show details ·  1

Great service , product knowledge – Tony was very helpful. Goods ordered awaiting delivery. Nice store layout Show details ·  1

Axel first class customer service – We felt so comfortable dealing with Axel we will be recommending this store to our friends and family well done Axel Show reply

Great service. Very friendly staff – Love the lounge and dining set we have chosen, staff extremely helpful. Would shop here again Thankyou for your help Show details ·  1

Customer service by Harry – Excellent product recommendation and beautiful service by Harry. Products are really design to be study. We found harry full of knowledge. Show details ·  1

Very impressive!! – Very easy to navigate through the store, and all the products are on trend. Great quality and affordable. Wow factor! Tony and Harry gave exceptional customer service. Show details ·  1

Satisfied purchase! – Harry is very knowledgeable and his service is fantastic!!! I bought my first house’s furnitures from James Lane and here I come back again! Show details

Terrible customer service , – Do not recommend, Hides behind manufacture and contractor mistakes Blames the customer Not willing to extend customer service if business incurs cost Dismissing of customer Show details

Very disappointed – We purchased a dining table from James Lane Maribyrnong late last year. The customer service in store was fine though when it came to receiving our table (weeks after it was promised) we noticed the quality was quite poor. We later discovered a fault with the table and the warranty won’t be honoured as apparently we caused the fault, the staff… Read more

have advised us of this sight unseen. Very disappointed in this purchase and will never again buy from James Lane.

Highly recommend avoiding James Lane as their quality is poor and the warranty is not worth the paper it is writen on. It feels like they have a blanket NO for all warranty issues and will do and say anything they can to avoid honouring the warranty.

Lack of after sale service – I purchased a bedroom suite which included a queensize bed and two bedside tables from James Lane. The delivery was smooth but upon opening the bed frame, we discovered that that one piece was damaged on arrival. Additionally, the two bed side tables delivered were the cheaper version of the two ordered! I made contact with the Maribyrnong store a… Read more

number of times and sent through photos of the products as requested...its been well over a week now and still no response from head office. I am now running out of patience and just want my money back!!