Jaycar Electronics Online Store

Items that aren't in stock show up online, like many companies do these days. problem is you only find that out when you go to pick up your items. Then you go on the merry-go-round of "nobody knows", it's on back order, we don't know when it will arrive in store. Not to mention NO FOLLOWUP via email or SMS regarding the outstanding order. Show details

Purchased a car battery via their "marketplace". After 2 weeks of hearing nothing I called the store to be told it had arrived but they were unable to locate it. On subsequent phonecall, all placed by myself, this changed to "actually it isn't here, we only just ordered it" then 2 weeks later "it's die for delivery today" followed by "it didn't… Read more

arrive yesterday but it's now due today or tomorrow" and for the finale "it didn't arrive, the freight company are saying they lost it and the supplier don't know when they can supply another one". Terrible customer service. I used to be a regular Jaycar customer. I will now be going out of my way to spend my money elsewhere. Only reason it isn't 1 star is that they refunded me promptly.

On Thursday 4th December 2025 I bought these so I can connect my Logitech Z607 Speakers to the Samsung S27A950 3D Monitor using the Concord HDMI Audio Extractor so I can watch surround sound in 3D. On Tuesday 9th December 2025 I got a refund for $67.80 because they didn't work with my Speakers. Show details ·  1

On Thursday 4th December 2025 I bought this so I can connect my Logitech Z607 Speakers to the Samsung S27A950 3D Monitor so I can watch surround sound in 3D. On Tuesday 9th December 2025 I got a refund for $97.90 because I paid for Express post but it didn’t come the next day on Friday 5th December 2025 as promised and it came on Sunday 7th December 2025. Show details ·  2

Excellent – Very quick delivery. Of a much needed item for my home security setup. Much appreciated for quick delivery of the item due to it being for home safety/security. # Jaycar for the Nobel Peace Prize ! Show details

Worst site I've ever used. Logging in from the cart sends me to the homepage with an empty cart... click on the cart and it suddenly has 2 of everything I was ordering, but now I'm logged out! Since and repeat untill I gave up and went elsewhere.

Tried to use 2 $50 gift cards for online purchase total of $100. States on website you can't use split payments. Says to call number to complete purchase. Person on phone has no idea what I was talking about, says to go instore to order product. Instore can't do that either, nor can they swap me for a $100 gift card. Sent 4 emails to various contacts placing my order, which is on sale. Have not heard back from anyone. Sale has ended. Not happy.

Purchased a car battery 7 Aug 2025, no response for pick up, 3 weeks later still no response, requested refund as had to buy elsewhere. No response opened PayPal case still no response. If you're looking for a headache go ahead and shop here. My Advice stay away.

Paid for express delivery. Almost no communication from store, showed up four days later and missed my son’s birthday. Almost impossible to get refund for same day delivery. Show details

Item not received – Ordered a jump starter online, hadnt received it by their own eta although it had been shipped by border express and it is still in their underwood depot as I type this 10 days after placing order. border express didn't respond to my email until I sent a second email stating i was cancelling my order then tried contacting jaycar online ...what an absolute joke these 2 companies are to deal with. Still no goods or refund . AVOID

Did not receive my order, it was never dispatched, near-impossible to contact them – Placed an order with them online, and it was never dispatched. I waited for 10 days, and there was simply no update on the status of the order. Tried contacting them on Chat and Phone support, and no one answered even after waiting 30+ mins on hold. I will never be buying from Jaycar again, and will be initiating a chargeback. Lazy businesses like these are the reason the Amazons of the world will just swoop in and establish a monopoly. Show details

Jaycar the fraudulent service – Fraud . Be very aware of jaycar.. they will sell products that are not in stock. It will cost you money in petrol and your time to find out your product is not In stock.. you will miss out on a bcf or anaconda deal.. my fridge has not been replaced . I do not recommend jaycar to anyone. I hope they go under Show details

Don’t buy Nextech cameras – Purchased a Nextech WiFi camera. I already had two I purchased from them few years ago. Both working fine.new one uses different app from old ones. Not communicated. Set up new one but problem is it has disabled the two old ones. Seams like the new app has bound up the olds ones. Tech team has no idea. Don’t buy Nextech from Jaycar. I’m speaking… Read more

with consumer affairs. How they can sell you new camera that disabled old ones without notification !!

Website does not work – For a few days now, when I try to use the Jaycar website, I have to complete a puzzle, and then it tells me I have been blocked. What a nuisance. Why bother to have a website at all if you cannot make it work?

Pathetic – Simple, they messed up my order, the support staff are horrible, luckily bought with paypal who refunded the order after investigating. They didn't even bother communicating with paypal. Avoid this company totally.

What a god damn headache – With the upcoming black friday sales i took it upon myself to find some awesome deals. Low and behold jaycar was selling a 75 litre portable fridge for $300 so it was a great deal. I pondered over the purchase for a few days but decided to go ahead with it. Not only did I purchase the fridge, but the had a 'save 10% on fridge accessories' aswell,… Read more

so I went ahead with the purchase of a battery and cover. 3 days later I received the cover and battery... but no fridge. I then received an email stating they had messed up and there were no more units, so I could either get a full refund of just the fridge, or exchange it for the 95ltr version, and that I should call or email with my response. I called jaycar and requested the 95ltr along with a replacement cover. A week went by with nothing so I called them back. Apparently my request hadn't been actioned so they went ahead and processed it for me. Another week went by so I called again. Apparently the second call hadn't been actioned. I was promised it would be sorted. 3 days later the fridge had arrived with no cover. So proceeded to call again. Also through this process I haven't received any tracking information,, but i was assured they were sent by email. And it was extremely lucky i was home when the fridge was finally delivered (without the cover) because i had no idea when it was the arrive, and the freight driver had already pulled it out of the truck and left it at my front door in full view so I am assuming this would have been left without signature. I have had a parcel stolen already, I would hate to imagine the petty criminal getting a $1000 fridge for free off me too. What a bloody headache this has been. I don't think I will EVER shop at jaycar again, nor will my family and friends after hearing my experience with this group.

Avoid if you can – Here is the sad situation ive had, i purchased a Jaycar product through Amazon, to avoid being charged delivery fees from their own pathetic Jaycar website. No Communication, even after Amazon messages i had sent to them, although they did supply me with a tracking number and no Courier Company, thanks only to Paul's review on here i had found that the Courier would be with Border Express, thanks for the help Paul

Updated review - slightly better than first impression – I ordered two small recheargeable batteries online from Jaycar and paid the maximum express post available , which was 25% of the batteries cost -they clearly claim on their website that this fee is for 'Superfast delivery - Delivered tomorrow' ! After two days , as my order was still showing "Processing" I tried to use their Chat available on… Read more

their website. The response time is very slow, it took 20 minutes for two replies from the Jaycar service person. Meantime I also tried the customer service phone number, and managed to talk to an extremely bored (or tired) person . At the end, I was told that my parcel was already dispatched via Australia Post - another star performer of our service industry :( . When checking the tracking number , the message is 'Ready for processing' , so the parcel journey has not begun yet! Now is Friday, and Australia Post does not work on weekends. So at the very best, I may receive my parcel mid next week (one week instead of one day delivery)! Another extremely frustrating poor service from our online shops . The only entity which never disapointed me so far is Amazon, they deliver in one day without fault (when they say so) - and the only reason I used Jaycar this time is that this product was not available on Amazon for quick delivery. I hoped in a miracle and ordered "one day delivery" from Jaycar, only to have realised another negative pre-conception regarding any non-Amazon online shop. I learnt my lesson: if a product is not available on Amazon, I'll just go to a physical shop and pick it up (if in stock). Update 10 days later: I received my batteries after 10 days, which were sent via a different courier, not Australia Post!

Useless – Cant buy the black light flouros as they cant ship and only the main stores stock them unless I buy 20. And the wont ship them to me. The car fridge on special is apparantly only a special for the main stores. Pathetic. Show details

My experience at New Ballarat store.q we – We went to Ballarat store on Saturday and dealt with both Mark and Justin for our needs. These two men went absolutely out of their way to assist with our needs.We got exactly what we needed and Mark went one step further to find us a part you didn’t stock Overall the store,the staff,the products were of very very good standard.Pricing also was very reasonable and we will be back for sure. Show details

Aramex couriers = zero stars – I would not have purchased my expensive item if I'd known you were going to use Australia's least competent courier company (Aramex). They left my $500 purchase outside, in the rain, by the door. Unacceptable. I contacted Jaycar to tell them about my poor experience and they ignored my email. First and last Jaycar online purchase. The product in… Read more

question was slightly faulty right out of the box but given my poor customer service experience, I just fixed it myself when I would have been rightly entitled to a replacement

Browsing online and purchasing from a physical store. The best of both worlds ! – Whilst I purchase from the physical store, I find it so easy to browse the online store and resolve any technical issues by having access to the specifications. If the specs are unclear I can ask a product expert. Show details

Click and Collect - The way to go for busy people on the move – I've found that Click and Collect is the way to go for people with very busy schedules that are on the go. Rather than spend an hour in store gathering parts for a project - Jaycar staff can do this for me and when advised via email on my mobile that the order is ready, I can make a quick dash to the Jaycar store in Newcastle - to collect my… Read more

order. The attention to detail is spot on, and the parts and quantities at this point, have always been correct. Well done - staff at your Newcastle store.

Used to be great, circa 1995 – Every time I shop at Jaycar I promise I'll never do it again. The part I needed was going to take a month to deliver from overseas via RS Components, so I broke my own rule and ordered with Jaycar again. Three weeks later and I'm still waiting on Jaycar. I should have just used RS. Jaycar is expensive for what it is, and everything is bottom of… Read more

the barrel quality. They buy the cheapest stuff they can out of China and sell it like at a price as if it's high quality. I've had terminal strips with brass screws that are cross threaded and pre-stripped from the factory. I've bought tools like wire crimpers that just don't work at all, even with the crimp lugs it came with. I've bought a nibbling tool that broke after 20 minutes of work on plastic, and I've bought replacement mains plugs with clamshell plastic that doesn't actually fit together. It's so frustrating and it's barely worth even trying to return their rubbish, even out of principle.

The only reason I ever shop with them is when I need something now. I'm slowly learning that it's better to wait. If you shop online they are not even that fast, even if the stock is local.

Seriously. Go somewhere else if you possibly can, and even if you have to go to multiple stores to get what you need. Even general eBay sellers sell higher quality things, and usually for about 30% of the price.

Online purchase item missing from postal bag – We bought quite a few items over the years from Jaycar in shop and online. Always fast with sending when bought online, but very little communication. That is normally no problem, but this time an item was missing. We made photos of the package and contents, and requested the missing item to be send. We heard nothing, so we bought the… Read more

desperately needed items for double the price locally. No massive amounts, but still unnecessary. The same day the missing item was received by mail from Jaycar. In the end a fast recovery, but we wish they would have messaged that the missing item was on its way. Overall still a good score!

Store Credits removed by Jaycar – I had over $20 in store credits. They removed my store credits without advising me very deceitful . When I complained at head office were very rude just telling me the credits were gone because I did not make any purchase for 6 mths then they bared my email address Show details

A bargain I had been searching for – The Rovin 45L Portable Fridge Freezer is a good all-round car/camping fridge-freezer. It got down to -5 C and +2C for the main compartment in less than 30 minutes. It's sturdy, well constructed and has a reversible lid. Operational noise is virtually non-existent. I am very happy with this purchase Show details