50,000km no problems
Our Sterling Outback 17.55.7SH was purchased new in 2013 and after almost 50,000km of travel nothing significant has broken, fallen off, stopped working or leaked. With due care and reduced speed the caravan tows very well over all road surfaces and the additional ground clearance afforded by the Outback model is an advantage when accessing more difficult camp sites. As retirees our caravan is our home away from home for several months of the year. Any breakages have been due to fair ware and tear and limited to minor items which are readily a...vailable at the numerous Jayco dealerships and caravan accessory outlets across the country. There have however been a few quality control problems: The solar panel was not properly connected at the factory and not corrected during dealer pre-delivery checks. The combo shower/toilet wall has turned yellow, which was known problem for a number if years before our caravan was built. I believe that one of the wheel axles has an incorrectly aligned stub because the tyre fitted at that location exhibits abnormal wear. The originally installed unbranded ball coupler interfered with the tow bar ball carrier and restricted articulation between car and caravan. The problem was corrected by fitting an Alko brand coupler, which I believe Jayco usually install as standard equipment. The front window stone shield was warped. Jayco replaced it under warrantee. Despite these short comings I am very happy with our caravan. I believe that Jayco manufacture a good quality, value for money product and I will be considering this manufacturer again if and when the time comes to upgrade.
Purchased in July 2013.
Great van, poor fridge
We purchased a new JAYCO 17 foot EXPANDA touring van in May 2018 but on our first trip away in June 18 found the fridge did not work. Jayco took the van away to fix it and on our second trip in Sept 18 it worked. On our third trip away in January 19 the fridge stopped working again and we then had to take the van/fridge to be fixed. When we got it back, we double checked to see if it worked and guess what ? It still did not work.
We demanded Jayco replace the fridge this time but they blamed Domedic for the fridge problem. In the end they repl...aced the whole fridge and so far it works. Jayco Sydney were great and the van as a whole is great but the Domedic fridges seem to be a problem. If the fridges are no good get a better make of fridge. It’s Jayco’s Reputation not Domedic that’s on the line.
Purchased in May 2018.
Just thought I’d add a review on my older version of the Expanda . Purchased second hand in my local area (horsham ) was originLly from horsham jayco. I read lots of reviews before I committed to buying and I’m glad the horror stories didn’t cone back to bite me. Maybe older vans were built with better quality materials I’m not sure but our Expanda is as solid as a rock. No problems with anything other than aging canvas ends as expected. Everything inside is well built and durable. For an 11 year old well used van it’s held up well. Tows like a...dream on the back of my 2014 Prado, wouldn’t even know it was there. kids love it, very spacious for our family of 4 and with the awning out and walls down it’s a really big area. I will eventually move up to a newer hard lid model in the next few years. I’m over all impressed with The Expanda a big van when set up but compacts down enough to fit in my shed for storage.
Great van and loads of space and yes there are are a few imperfections but you get that in a hand made Australian van.
Fantastic value and have great resale value
I'll never buy another jayco
Less than 12 months old, can you believe the following list of faults? A/C replaced after going to 2 repair agents, oven finally replaced after 5 attempts to fix it, the fridge faulty, fan added then faulty again, then fridge replaced, then faulty again, after a lot of running around the cooling unit was replaced (on a new fridge??) But its now not cooling on battery. The following was also faulty- speakers faulty, canvas leaks, awning leaks, ensuite leaks, leaks from all over the van, wheel arches falling off, drawer latches replaced, gas cove...r latch cracked, boot latches faulty, water tank metres don't work, 4 attempts to get water flowing from taps and shower, outside shower leaked, water pressure valved replaced, awning didn't close properly, list goes on and on. 58 thousand dollar lemon and good luck trying to get anyone involved in repairs or management calling you back. Worst purchase of my life. I am away and have and will tell everyone i come across don't buy a JAYCO.
Workmanship - not quality!!!!
Just slow down 5% Jayco. Listen to the customer - it’s a thing! It’s not the materials or the product. It’s all just care factor. Silly annoying assembly errors that really take from the product. if I wanted third world assembly quality I would have bought it! Everything about the van says Australian Engineering. Except the finish. Too much unnecessary NQR. And annoyingly a long list of silly things just not quite enough to be worth a trip back to the dealer. Just a shame really. 5% slower it could be so fantastic.
I will start by saying we do like the van as a whole and yes it’s value for money!
Good job on the suspension works very well, however when I went wandering around underneath it’s difficult to believe it has been assembled in Australia. Simple things like Not getting wiring caught between things wiring so tight in one area and coiled in another, earth cable is held by 3 stands of wire, then there’s the plumbing looks like it was thrown in need I go on Oh and why not put screws in straight or at least enough to hold a cupboard on the wall and yes I could go on!! Come on guys a little pride in our work would go a long way.
Great Value caravan
Great value caravan. Comfortable and well built. Great for a family and easy to tow due to the reduced traveling size. Great van to get out for a quick trip or an extended getaway.
Good floor plan but beware of Jayco when it comes to after warranty help
Love my expanda but whenever i have had to deal with jayco for advice or spare parts i get a different story. Spoke to Jayco head office about sourcing new locker door and they said they couldn't manufacture one for caravan that was 4 years old. Spoke to a dealer and they said no worries and ordered the part from jayco and I got it few weeks later. Also had an electrical problem which i now know is just a moisture issue which seems is common but Jayco head office wasn't interested in helping to diagnose the issue.
yes very happy with new van have done just 2 short trips so far, that work thing is getting in the way, roof latch just outside door is a hassle, need awning slightly open to lock this one, maybe I just need to get used to it, ( had 3 vans over 15 yrs ), like the bunks and fold out only 1 end, suits us perfectly.
The Good The Bad The Ugly - 3.5 Stars
The Good - Nice and light with a single axle. We decided the toilet was not important as we mainly do paid caravan parks. Awesome layout. 2 x adults and 1 x child. External shower is somewhat useful. Better fridge size then Jayco camper ranges (Swan etc). Better quality beds. lots of cupboard space. Quite an effective Air cond/Heater. Easy to tow being a pop top. Fantastic Re-sale value if kept in good condition. And it is all weather proof.
The Bad - Pull out Awning had to be refitted to the van as it was bolted incorrectly. Found this out w...
2011 Expanda bubbling on Bed Lids!
Worst! Excessive bubbling on bed lids. It is a manufacturing defect however Jayco will not repair it. Van door hinges have snapped. Kitchen draw collapsed and slide hinges snapped. Overhead cupboard hinges have ripped out of the wood. Do not recommend to anyone. Jayco customer service is appalling.
5 Years Old & Falling apart
I am getting bubbles appear in the hard lids of the expanda and Jayco won't fix due to it being 5 years old and outside the 12 month warranty period. Very disappointed that Jayco won't repair a known fault with their fibreglass and their Customer Service is terrible.
Stay away for Jayco Goldcoast
Well, if you wish to receive the poorest service delivery in existence, please purchase from Jayco Goldcoast. From the lack of pre-deliver check (acknowledged by the dealer principal by email) to a list of 21 faults in the first 4 months (purchased brand new 2016 Expanda), the Jayco Gold Coast experience will in comparison change your worst nightmares into a pleasant experience.....Disappointment guaranteed. The Dealer Principal is useless, the salesmen can not be trusted.....I will contact Jayco Australia next....If you want a pleasant experience, please stay away.....
Awesome van, we love it!
My family and I decided that a Jayco expanda pop top was the best value for money. I did lots and lots of research only finding most on the Internet was negative.
Well I can trufully say we are totally satisfied with our brand spanking new 2016 17 56 2 outback. We have done a few trips with it and have not experienced any problems. The van tows extremely well, it soaks up the bumps and exerts very little feedback on the tug. I'm in the automotive trade and I appreciate good engineering and from what I can see with jayco they have nailed it. Well done Jayco and thank you for giving my family and I the opportunity to explore Australia.
Nice Van, poor workmanship
Jayco provided us a caravan with an excellent layout, great facilities and it was well priced. Jayco need to listen to their customers though as the workman ship on my van was terrible, from the silicon work to small leaks in the bed ends and awning, a pop-top that does not line up, ensuite that still leaks even after being to workshop several times, wheels that scrub as they are not aligned and the list goes on. All little things that a few extra hours and competent workmanship could overcome with a bit more care in the workshop.
On a positi...
great van for the money
Bought our 2008 17.56 second hand from a family that clearly didn't look after it 9( had too much money). We have had a few minor issues with cosmetic things and trim etc but overall we cannot complain about it. It is the model without hard lids and we have been through heavy storms and had no issues with water leaking into bed. (Perhaps its how you put the fly up) i had a new fly made that goes all the way to the ground and we use the space inside like a storage closet for bikes etc. We absolutely love ours and honestly believe some people rea...lly expect to much from a caravan. Look at the expensive ones they use the same appliances and they still fall apart. Just went to our local van show today and was disappointed in the finish of $80 000 -100000 products. Definitely no better as far as quality control goes.
Get what you pay for
Hard to beat the value for money you feel when buying a jayco compared to others. But you soon realise how they achieve that price point and that is through mass production, cheap materials and workmanship. My biggest frustration is the false advertising. Brought an outback because that is what we planned to do. First trip and the outback ended up inside the van. How hard would it be for them to take five seconds while making these vans to seal them. I expect some dust but not the amount I had in the storage areas. Thank god it was not cloths o...r food in these areas. I can seal it but really should not have to when buying something called an outback ? You get some better suspension, fake checker plate and some chunky tires but joy is taken out of the outback when you spend more time cleaning it out of van than you did in it. Please also tell me why they put the spare tire between the a-frame ? Everyone I see has had to spend money relocating it which is what I also will have to do. I can live with it and in all happy but just disappointed that I have to do the finer details to make it truely outback.
Good value for money.
Have owned for 15 months and have nearly ironed out all of the bumps. If you are handy, pretty much all of the issues people complain about can be overcome (leaks - poor cabinetry). Yes, these issues should be solved In house by Jayco, and for the life of me I can't understand why after all of the poor reviews that they don't get stuck in and fix some of the problems. I can't believe their design team are campers or they would not let these issues go unresolved.
Having said all that - we are delighted with the van and would certainly buy another as we believe they are great value for the money.
Fantastic Van 17.56-2
We bought our Jayco 17.56-2 outback brand new in 2014. It's the best thing we ever bought! We looked at second hand but they seemed to keep their value. It's very hard to believe the bad reviews I have read. Myself, 2 brothers & a close friend own one each (2012, 2013 & 2 off 2014 models). None of us can complain, nor can the many Jayco owners we've talked to throughout our travels. I have 4 young boys, we have done about 10,000k's in ours. Yeh, a cupboard latch stopped latching, had trouble with water pressure, drawer runner broke, kids snap...ped all the curtain rails off but honestly, all very minor quick fixes & nothing more than other people we know with 80k vans have dealt with. No leaks (& we've seen a lot of rain), no mechanical issues, nothing really. Jayco service centre in Brisbane was fantastic. I can only assume these reviews come from the small amount of disgruntled customers whereas the majority of satisfied customers are out there enjoying their vans.
Questions & Answers
Does anyone know if there is an inline fuse for the outside light or is it just the one inside the black box .. light was working fine and just swapped it out for a led and now it’s not working at all . Swapped it back to the halogen and still not working ..
What is the small switch on the right hand side of the door for?
Can someone please help. I have a 2013 Jayco expands outback and I found a small metal spring when I pull out the toilet Cassette and am unsure of where it attaches. I see there is small hole in the plastic assembly but can’t work out where is attaches from there. Thanks Jason
Hi Jason, I suggest that you have a look on line for a spare parts diagram for the toilet installed in your van. If the spring is from the toilet unit it will most likely be shown on a parts diagram. The CaravansPlus on-line store is one source of such diagrams that I am aware of. Good luck.
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