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JB Hi-Fi Online Store

JB Hi-Fi Online Store

1.9 from 520 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(70)
(28)
(23)
(39)
(360)
  • Product Quality
    2.6 (51)
  • Return Claim MadeYes (10) · No (63)
  • Shipping
    2.1 (50)
  • Warranty Claim MadeYes (7) · No (62)

Katherine

KatherineSydney, NSW

Reject feedback on poor functionality

published
Return Claim MadeNo
Warranty Claim MadeNo

sosos

sososSouth East Queensland, QLD

  • 2 reviews

Great store, terrible delivery company (Toll Priority)

published

JB Hi-Fi is mostly an excellent store. I would rate it probably around 8/10 - so very good. I get most of my electronics stuff from JB. The problem arises when you buy something online and have to have it delivered. They use Toll Priority, which is the worst delivery company I've ever had the displeasure of dealing with. I rate Toll Priority as 1/10. Thus, I give JB Hi-Fi Online Store an overall 2.5/5. Instore pickup and shopping is 4/5 at minimum.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Rozzy M.

Rozzy M.

  • 5 reviews

JB HI-FI ONLINE IS GREAT

published

so easy and great to find my DVDs - we have very little DVD outlets in our town so jb hi-fi is great and often specials -gets me many I need to find, fast service

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDVDS
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Cove85

Cove85Sydney, NSW

  • 2 reviews

Top products, top service and delivery

published

Always so easy and reasonably priced. Delivery teams are always friendly and helpful. My go to store for all things technology and gaming. Keep up the good work jb hi fi

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

James S.

James S.Illawarra, NSW

Dreadul delivery with Toll

published

Product hasnt arrived due to jb demanding signature on arrival with Toll. This is ridiculous for an item worth less than $10. Never again jbhifi. Too many horrible experiences with you and Toll. You refuse to allow the item to be left in the mailbox and Toll never get the delivery date correct. Useless.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCD
See all answers

Ms not happy jan

Ms not happy janSouth East Queensland, QLD

  • 4 reviews

Awesome

published

JB hi-fi has a great range in the online store I have found some great discounts online as well I found what I have needed in store as well. Staff are very

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung DVD-SH853 / DVD-SH855
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Simon S.

Simon S.Perth, WA

  • 2 reviews

24 days and still no delivery of an “in stock” item

published

Ordered online for the first time and it took them 8 days to ship the “in stock” item and then have been messed around with their delivery service, 24 days later.... still not delivered! Shop in store, don’t waste your time with this crap!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedRoli Block
See all answers

Rizwan

RizwanSydney, NSW

  • Verified customer

Please don’t buy online

published

Ordered Go pro bundle offer but got Only Go Pro.They send you doggy promotions but when you order you will get different one.
And also terrible customer service staffs
Every time has had to repeat my problems to them.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Horrible service.

published
Return Claim MadeNo

Delivery via Toll is terrible

published

Toll left a card even though I was gone at the time. Got an email to say item was delivered! Had to call the call centre to find out where my parcel was. They don’t come back - you have to go get it from a parcel collection point. I was told that at 3pm I would be sent a PIN number to collect my parcel. At 5pm I had to phone back again to say I still didn’t get the PIN. However the call centre couldn’t tell me the PIN (even after answering all the identity questions). So they will “raise a case”. Thanks for nothing. I would never use JBHifi delivery option again while they are using Toll.

Shipping

Dara C.

Dara C.South West, WA

Never buy online , hassle of verification!!

published

Will never buy anything online from JB hi-fi. The hassles of having them ringing you up to verify payment even though the payment already been deducted from PayPal account. Too many unnecessary questions to verify email even though I gave them all the emails link to my PayPal account, including my phone number etc...
To go through all that hoops and loops just buying a PS4 subscription voucher! Never again!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPS4 subscription
See all answers

Camilla

Camilla

  • 3 reviews

Terrible service

published
Return Claim MadeNo
Warranty Claim MadeNo

S S.

S S.South East Queensland, QLD

Good but could have been better

published
Product Quality

Amin S.

Amin S.Hobart, TAS

Appalling delivery service

published

I have just had the most appalling experience with Toll Couriers ( the delivery service that JB Hifi use). Been stuffed around for days by them and still havent received my TV set. JB, you need to use another method of delivery because I certainly will not be recommending you to anyone while you continue to use this most appalling company.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

annie1962

annie1962

  • 34 reviews

Don't depend on delivery. Go in and pick it up instead

published
Return Claim MadeNo
Warranty Claim MadeNo
Gary B

Gary BSydney, NSW

They say my TV has been delivered but I never got it

published
Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedSony TV
See all answers

Arthur A Nelson

Arthur A NelsonSydney, NSW

Poor service Online

published

Never buy from JB HI FI Online service I order a Bar Fridge on the 02/12/19 no information of ETA
was paid in full no stock and I don't have my money back yet (13/12/19) this a very poor service.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Arthur A Nelson
Arthur A Nelson

the product was advertise and hey don;t have stock?


If I could give them a zero I would

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
See all answers

Amelia

AmeliaSydney, NSW

Fake coupon discounts

published

I order sony headphones online and used the coupon 5% discount. Check out is ok with the coupon but the order will always be cancelled. Fake promotion and waste time

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
See all answers

Joey

Joey

  • 4 reviews
  • Verified customer

Easy Purchase

published

I have preordered a Samsung Note 10 Plus with JBHifi and was delivered quickly. They always have some tempting promotions like the one i got with the phone was an AKG noice cancelling bluetooth headphone.

Product Quality
Shipping
Product PurchasedSamsung Galaxy Note 10+

The reviewer stated that an incentive was offered for this review


Page 1 of 26

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Questions & Answers

Brian Steventon

Brian Steventonasked

Please advise if your refurbished Fetch Mighty have bluetooth

2 answers
Fired Up
Fired Up

This is just a Review site

thomas p
thomas p

ask the store


Vera T.

Vera T.asked

I have bought a 13.3 FHD IPS LED Display hp laptop just yesterday. I haven't opened it .As I was not sure if i was happy with it . The unit was advertised for $1299.00. in the store at planty vally sc. For the same computer your add on your internet is $1199.00. They did let me purchase it For 1199 .00 thinking i got $99 off . I think that the screen is to small .I would like to at least14.2 screen lap top which are advertised $1299.00 either lenovo or a hp . can i make an exchange the unit or return it and get my money back?

3 answers
george
george

probably not Have you contacted the store where you purchased it.

Archiegirl
Archiegirl

I don’t know, I got specific spec for my grandchild’s school. Ring them and find out.

Fired Up
Fired Up

I don’t think to accept ‘change of mind’


Nathan Musolino

Nathan Musolinoasked

How long till I can get my PlayStation online gift card voucher code I bought it 30 minutes ago

2 answers
john smith
john smith

I dont have a clue i didnt even know you had purchased a gift card. What is preventing you from contacting JB & asking them instead of asking here

Fired Up
Fired Up

Ask JB obviously


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