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JB Hi-Fi Online Store

JB Hi-Fi Online Store

1.9 from 484 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
63
4 star
28
3 star
20
2 star
37
1 star
336

Bad omnichannel integration and did not manage customer expectations

published
Return Claim MadeNo
Warranty Claim MadeNo

anonymous

anonymousSouth-Eastern Region, NSW

online website

published

worst website, when you are searching for a certain product it gives you irrelevant items, when you are scrolling through things pop up and get in the way of you finding the product you are looking for ... source of frustration

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Mark Y

Mark YSydney

JB-HI Online sales process

published

Easy to order online very simple. Ordered 3 weeks ago due today, called JB up directly they have stock issues, no contact or email notification, looks like I won’t be getting the item anytime soon..

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Kate

KateSydney

  • 3 reviews
  • 2 likes

Phone arrived with screen cracked, GPS not working, no response from jbhifi

published

Purchased a Google pixel 3a online. Arrived with a cracked screen. I submitted a waranty enquiry online and never heard back. Realised GPS doesn't work as the phone doesn't track location and therefore update directions. Submitted another waranty enquiry online with jbhifi and haven't heard back. Big disappointment on multiple accounts.

Product Quality
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 3a

Thank you for the reviews

published

I was looking at using JB online but after reading the reviews on customer service and delivery problems with TOLL, I will give it a miss. Hopefully things improve for next time.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Davey

DaveySydney Surrounds, NSW

  • 2 reviews
  • 2 likes

Keep sending me their spam competitions via email and SMS.

published

Keep sending me promos and competitions for these I never entered. Ask them to stop, still keep getting sent their crap! Beware of Spam and shop elsewhere! If possible avoid at all costs!

Product Quality
Shipping
Return Claim MadeNo

Frobie

FrobieMetropolitan Adelaide, SA

Locked Blu Ray Cases and Missing Parts of Order

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Gabriel

GabrielSydney, NSW

  • 2 reviews
  • 2 likes

Worst customer service ever

published

I’ve placed an order last week and they have promised that it would be delivered by Tuesday . Today is Friday and nobody answers my emails . I had only a reply from them saying “ any reason why you have sent us that many emails ?
Please stay away from them .


Mick P.

Mick P.Illawarra, NSW

  • 2 reviews
  • 1 like

Express Shipping

published

I pre-ordered a new release CD and paid the extra for express shipping, not realizing that JB hi fi's & TOLL's definition of express shipping was 5 days. I never knew that overnight shipping meant 5 days. I will never buy from JB hi fi again or use TOLL again. Both have very poor customer service. TOLL's call centre is based in the Phillippines and they had no idea where my closest TOLL depot was.

Shipping
Dimath ADR

Dimath ADR

  • 3 reviews
  • 1 like

Excellence Of Jb Hi Fi

published

JB HI fi is excellent. I can find any electric thing in JB HI FI. I don't want to go any where finding things. There are so many good quality things

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
See all answers

The reviewer stated that an incentive was offered for this review


Lois

LoisSydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Avoid this Rubbish online store, They use Toll - The worst carrier you can get

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedOnline store
See all answers

Tet

TetSydney

  • 3 reviews

Intrest in the customer

published

Objective sales team, intrest in the customer extra help given with a smile, knowledge of the product certainly helped.
Unfortunately slow at the cashiers counter more staff required.
Pacific Fair store

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPacific Fair
See all answers

Alberto

AlbertoGreater Melbourne (Outer), VIC

If your parcel gets lost by JB Hi-Fi's courier, they will not help you to recover your item. Be careful

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Wireless Charger
See all answers

Jay

JayGreater Melbourne (Outer), VIC

Zero stars if I could

published

I had 2 issues with jb hifi in the last 3 months. I being a valid discount voucher not being applied to my purchase - not a huge deal but when I emailed them about it they didn’t even bother acknowledging my email.
Second time I was sent a text allegedly from jb hifi saying I won a second price in a competition. I emailed jb hifi if it was real or a hoax as it had a link I didn’t want to open for safety reasons. I also couldn’t find anything on their website. I included the copy of the text in my email and surprise surprise- nobody again bothered answering.
Company that just want your money but offers no support.

Return Claim MadeNo
Warranty Claim MadeNo

Never again!

published

Ordered a haier washing machine online. No option for deliver days.. thought the delivery charge included installation and removal of old washer and packaging ...buyers need to have this clarified. So far washer seems OK.. but then again I installed it myself. Sorry JB I will be buying from appliances online in the future! Dissatisfied customer!

Return Claim MadeNo
Product PurchasedWashing machine

Fix your delivery system!

published

Obviously this setup with toll isn't working. Aside from being a week late, instead of delivering my order, toll took it elsewhere despite my being home to sign for it (I guess I wasn't on their route). If I wanted to drive 20 minutes to buy the items I wouldn't order them online. Unfortunately I didn't see the disgraceful average rating for jb hifi on line store until after I placed my order. Customer lost.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Reviews on JB HiFi site are never negative as the review department is corrupt

published

JB HiFi asked for a review and then emailed me saying they will not publish the product as I did not give them high mark. Such a system is so corrupt. Product purchased also gets hot when used for more than 30 min

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Jake

Jake

  • 2 reviews
  • 1 like

Delivery online order service is terrible. Not on time

published

Sorry but I would rate 0 star if I could. Having made 2 online orders so far and they always arrive late even paid for express service. Toll courier is a hassle and unreliable company, don’t know why they choose that company for delivery service. If I have my products sold in other retails I would definitely buy from them, not JB Online

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Ordered an in-stock product online, found out 2 weeks later it wasn't in stock, still haven't received it.

published

I ordered a tablet online that was listed as IN STOCK. Over 2 weeks later and I still haven't received my tablet. Now I'm being told it isn't in stock, and they can't get in touch with the supplier to find out when I can expect it. So I have no idea if I will ever get the tablet because JB have no idea. This is a useless company and I'll never buy from them again. Service like this is why the Australian retail sector is struggling. I'm taking my business elsewhere so I can actually my purchase in a reasonable amount of time.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Chris W.

Chris W.Central Queensland, QLD

  • Verified customer

Ordered online drive an hour to find out they cancelled my order

published

I paid $1300 for a laptop drove an hour to go pick it up spent another $392 on keyboard mouse and headset in store to find out I can't have my laptop cause they cancelled more order but can still keep my money? Rip off if I pay for something online I should be able to go get it without the worry of you guys cancelling it for no apparent reason. Never using jbhifi ever again yall are hopeless.
I want my money in my account by Tuesday or I will be sending you a bill for loaning my money.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedLaptop
See all answers

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Questions & Answers

June N

June Nasked

I received my online iPad purchase 2 days ago & by mistake ordered a wifi only model.Please advise me on how to exchange it for the SIM card model as I use it for work.Many thanks.

1 answer
jkl
jkl

take it into a store


Christopher S.

Christopher S.asked

What do these mean

Payment Status
Authorized
Fulfillment Status
Unfulfilled

1 answer
john west
john west

ask the store or contact JB & ask them


Customer

Customerasked

I have received my Nikon MyZ6 + Nikkor Z 24-70mm f/4 S Lens. According to Nikon web promotion they were promoting the camera was to come with a XQD 32 GB memory card . In unpacking the camera there was no memory card in the camera box. My SON # is JB187982834150969-0. Please
advise how I can obtain the card.
Regards Rudi

2 answers
fred f
fred f

Contact JB directly as they don’t respond here.

george
george

You can obtain a memory card simply by contacting JB Hifi


Get an answer from our members

Details

CategoryOnline Shops and Electronics & Computing Shops
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