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JB Hi-Fi Online Store

JB Hi-Fi Online Store

1.8 from 802 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (199)
  • Return Claim MadeYes (34) · No (240)
  • Shipping
    2.0 (204)
  • Warranty Claim MadeYes (13) · No (247)
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ME Melbourne
ME MelbourneGreater Melbourne (Inner), VIC

I wish I read the reviews

published

Express delivery with additional charge but took 4 days so far to "find the stock". It has not been even ready to ship yet after me calling their call centre twice. I wish I read the review before to expect at least 10 days for their "express services". Totally disappointed and will never purchase anything again.

Shipping
Incentivised ReviewNo
Product PurchasedApple Macbook Air 13" 2020 - Intel Core i5
bart klek
bart klek
  • 4 reviews
  • 1 like

JB you done it again

published
Product Quality
Shipping
Not happy Jan
Not happy Jan Perth, WA
  • 3 reviews
  • 1 like

Very unusual

published
Incentivised ReviewNo
Return Claim MadeNo
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Antonio d.
Antonio d.South East Queensland, QLD

Top 10 worst customer experiences.

published

Because the three items in my order were in stock in three different stores i stupidly chose 'for delivery'. I have had bad experiences with JB online orders because they choose to use TOLL who rarely follow delivery instructions and don't bother to check if you are home.

Incentivised ReviewNo
Warranty Claim MadeNo

Why ship from Sydney

published

They have the pair of headphones I ordered in stock at the Bathurst store but instead they ship them from Sydney to Orange. I paid extra for express shipping but it’s been 3 days and they haven’t left Sydney yet. Will not use them again!

Shipping
Incentivised ReviewNo
Related Articles
Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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Unhappy customer
Unhappy customerSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Never received my refund

published

Have been waiting for a refund from a product since May almost 3 weeks now. Have not received it, emailed customer solutions all I keep getting the refund has failed, will process it again will take 7 days to appear into your bank there's nothing more we can, JB hifi kawana store managers were useless no help at all. Absolutely disgusted with the service and response still no refund at all. Not impressed with the service I've received. The staff have shown no interest or couldn't care less or do anything about it. Will never ever again shop at jbhifi. Got a $30 gift online voucher, still doesn't help the money the company still owe me. Also getting rude and nasty emails when I ask what is going on. Jb hifi have lost a customer for good.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Do not order online - horrible

published

I ordered the new iPad keyboard ($444) online last week, I paid for express shipping and was promised it would arrive by Friday. It only just arrived (Tuesday the following week). Not only was it late, they sent the WRONG PRODUCT. They sent me the old iPad keyboard which they're selling for $222 - after I already paid $444.
Stick with Amazon or Apple for online orders, JBHI-Fi suck.

Product Quality
Shipping
Incentivised ReviewNo
Karike
KarikePerth, WA
  • 2 reviews
  • 2 likes

Online order delivery issue

published

Ordered online and paid express delivery. For some reason they use Toll. The parcell never made it to me. Toll did not leave a card in my PO Box. JBHiFi was not interested in following up with Toll and made it my problem. After more than 2 weeks I PayPal disputed it and got my money back. However not the money I paid for postage .

Shipping
Incentivised ReviewNo
Disappointed
DisappointedGreater Melbourne (Outer), VIC

Do not pay online!!! So many people have had their order cancelled but funds taken!

published

Just read the reviews here and on facebook.

My husband and I rang a store to arrange to purchase an Iphone via click and collect (over $1000) due to Melbourne lockdown. Was sent a link to make payment, organised payment via credit card, and instantly received an email that the order had failed the verification process but the funds had been taken, and "should" be returned in 3ish business days. Rang the store back, nothing they can do and they cannot provide anyone to contact except an email that doesn't respond.

My husband's phone broke and he needs a phone today so we can coordinate our baby and work over the next few days. Cannot believe JB is just letting this happen, and I will never shop with them again.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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The price just dropped 2-3 days after purchased online mobile phone.

published

Just feeling unfair and unsatisfied after contacted the call centre. Cannot do anything. Also sent email to them no one replied my email.

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Product Quality
Product PurchasedMotorolar Razr 5g
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The reviewer stated that an incentive was offered for this review

Express delivery

published

Express delivery: be warned, if you are needing something by a particular due date, their express delivery is not reliable.

Shipping
Incentivised ReviewNo
Return Claim MadeNo

worst to worst customer service

published

Very poor and slow customer service than charging double payments on the name of different billing address and saying it will show pending for while and will come back to your account.

Product Quality
Shipping
Daughter
Daughter
  • 2 reviews
  • 1 like

The Worst Shopping Experience I Have Ever Had!!

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Eric
EricGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

Really poor customer service and they don't delver on the date estimated in the confirmation order

published

I bought a TV in the first day of Victoria lockdown since mine broke. I chose JB-HiFi because it was saying in their website that they had the Television in stock and would be deliver in less than a week. The day before the final estimated delivery date the order wasn't processed so I called the customer service to have an update. They mentioned that they didn't had the TV in Victoria and they didn't had a new estimate for the delivery. The only option they offered was to refund me from 3-5 days. So I need to wait for another week to buy a new one and by the time the new TV arrives the lockdown is over!

Shipping
Incentivised ReviewNo
Ben
BenGreater Melbourne (Inner), VIC

Useless

published

Did an online order for more than $1,000 they took the money out of my credit card then cancelled it and said I have to wait between 7 to 30 days to get my money back

Product Quality
Incentivised ReviewNo
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Questions & Answers

Terri P.
Terri P.asked
Online Store

If I placed an order on Friday would it get to me by Monday?

1 answer
Reviewer R.
Reviewer R.

Maybe. Depends on many obvious factors

Pierr E
Pierr Easked
Online Store

I have recently purchased a Sennheiser wireless headset.. model RS120-9AA......My Smart tv is a Hisense Model No.50M7000UW..I have successfully connected headset to tv headset outlet......MY QUESTION is how can I get TV sound out for my partner whilst I have headset connected to tv.ie so we both can hear same.? Is there another connection or do I have to buy and connect a wireless transmitter or like? cheers PETE

1 answer
Pierr E
Pierr E

Buy a sound splitter attach to tv earphones hole then connect headset connector to one hole and non blue tooth speaker to other for sound to relay to non hearing reduced partner...disappointing outcome.!!

Alan M.
Alan M.asked
Online Store

epson ds 1630 scanners

1 answer
Reviewer R.
Reviewer R.

???

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JB Hi-Fi Online Store

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