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JB Hi-Fi Online Store

JB Hi-Fi Online Store

1.9 from 545 reviews

Reviews

(75)
(29)
(23)
(41)
(376)
  • Product Quality
    2.7 (63)
  • Return Claim MadeYes (10) · No (80)
  • Shipping
    1.9 (68)
  • Warranty Claim MadeYes (7) · No (81)
Mani

ManiGreater Melbourne (Outer), VIC

Dogshit

published

I ordered a brand new red dead redemption 2 for the PlayStation 4 and they sent me a preowned copy. I called them and they said they ran out of sealed ones so they gave me an old cover but the disks were new. They didn’t offer a refund, only an exchange and I don’t know if it’s new or not because they could be bull shitting so overall the delivery was decent but the item wasn’t what I was expecting

I do not recommend ordering from JB

Product Quality
Shipping
Warranty Claim MadeNo
Enda

EndaSydney, NSW

  • 2 reviews

Appalling service - go to another store!

published

Have been promised for WEEKS the delivery and pick up of an order from the beginning of March. Every week I am told this weekend it will be sorted. If you are getting something delivered that you need right away then steer clear of this store. Going into the shop is fine but I have never had a good experience with an online order.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Leigh

LeighGreater Melbourne (Outer), VIC

  • 2 reviews

Super Fast Delivery and Great Customer Service from Alex

published

Thanks JB for delivering my product in under 24 hours! Great Service!
Also a very big thank you to Alex in the Watergardens Store (Taylors Lakes) who solved my problem of an incorrect address on the order. Despite that problem and it being resolved, my parcel still arrived in less than a day! I am very impressed

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Chromecast 3rd Generation (2018)
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Alex W.

Alex W.Sydney, NSW

  • 5 reviews
  • Verified customer

I love JB!

published

I really like JB Hi Fi, I find their site easy to navigate and order, the products are always as described, and the prices are usually pretty good. Most recent purchase was an Apple Watch , which has been great.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Watch Series 4
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Harry

HarrySydney, NSW

Slow delivery

published

I’m very upset with the delivery service. Didn’t give me an option to pick up in store and despite playing $8.99 for the express shipping I’m waiting for four days for my parcel to arrive.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedNintendo Switch
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KatieSarkis

KatieSarkisSydney, NSW

  • 5 reviews
  • Verified customer

JB Switched from Toll to Australia Post- Dvds received in under 24 hours!

published

I ordered online at JBHIFI, 10 new release dvds on Wednesday just after Midday. I was suprised to see my confirmation receipt say delivery by Australia Post eparcel as usually JB uses Toll Couriers. I then recieved 9 of my dvds by courier at my door the next day before midday and the tenth dvd by a postie in my mailbox half an hour later. So I received all my dvds within 24 hours of ordering! Best service I have ever had and I hope JBHIFI keeps up this new delivery service they are now using. Huge improvement on the last. Very happy.

Warranty Claim MadeNo
Product PurchasedDVDS

Delivery are stupid!

published

No options given for deliveries. No considerate of people having to work. No change options for their schedule time frame!
Just dum business model!
Range of products ok.
The fridge yet to be tested.
Just frustrated me with the delivery and rude!

Shipping
Wsssup

WsssupGreater Melbourne (Outer), VIC

  • 4 reviews

Slow slow slow.

published

Pre ordered item 3rd of March. Release date for the item 9th of March.
Paid express. Still waiting on delivery. Slow slow slow. Not really express and pre orders not really a priority to send as stated.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBody count
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1 comment
Wsssup
Wsssup

Still awaiting a refund after order never arrived.

Tomasz

TomaszMelbourne

Delivery is a joke

published

Jbhifi charges for the delivery quite a lot, however they are using the most pathetic delivery company - Toll.
It is impossible to get your parcel delivered. I've already wasted few hours of my life and the product still wasn't delivered.
I'm totally disappointed with Jbhifi and their service.

Shipping
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  • Verified customer

Special Order Item

published

Delivery date at checkout states "On or before". Delivery date came and went with no notification of shipping. Contacted customer support who stated that special order items take 2 - 12 weeks and the "On or before" date is not relevant - there is no mention of this at checkout. Customer Support can't give me any information regarding delivery and their solution is for me to cancel my order. Extremely poor customer service don't risk parting with your money!!!

Shipping
Warranty Claim MadeNo

My worst tech shopping experience

published

I had pre ordered the samsung galaxy s20+ from jb hifi instead of samsung themselved and I paid the price for it. Due to a system error my order got cancelled and the funds were still pending. Neither did I get the phone, not did I get my money back for a while. To make this worse I was informed I would not be getting the pre order bonus buds which I was supposed to receive with the phone. Upon contacting Jb hifi I was informed that they would not help me with this issue as it was not in their control. To help with JB. They've managed to ruin my experience like no other.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung s20+
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swamprat96

swamprat96

  • 36 reviews
  • Verified customer

Terrible slow service and an inept courier

published

Ordered a keyboard which was shipped pretty quickly- but was sent with Toll with no choice to change couriers. Toll did not deliver as usual but took it to a depot thats a 50 Km round trip away. I tried to get them to deliver to my local JB store but coudn't get a timely response from JB HiFi. Toll then returned the item to JBHiFi. Totally unsatisfactory performance all round. Terrible service from both parties

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedkeyboard
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1 comment
swamprat96
swamprat96
Wendy W.

Wendy W.South East Queensland, QLD

Don’t trust them to deliver your item

published

Ordered a product express post Monday.
Was sent by parcel post on Tuesday. Not actually collected from dispatch until Thursday and at the time of writing this I still haven’t received my item.
It was for my sons birthday and I emailed them (they don’t have a contact phone number) on Tuesday, Wednesday and Thursday and got no response.
My son is still waiting for his birthday present to arrive.
Worst customer service I have experienced!

Shipping
Return Claim MadeNo
Product PurchasedRealme XT
cat

catGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Shocking service

published

Had the worst experience with JB. The purchase itself was fine but there was a problem with courier and they take 0 responsibly for package not being delivered, won't help or solve

Mozz B

Mozz BGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Hopeless

published

Absolutely hopeless. I ordered a chair and they sent the wrong colour. Took a week of emails going back and forth to finally get them to pick it up. They have no contact number so all contact is via email which is extremely frustrating and SLOW. I lost a days work waiting for the delivery and will lose a Saturday writing for them to pick it up. Absolute joke of a service. I could have taken it in store but it is way too heavy.

If your going to buy online but elsewhere, it's cheaper. Otherwise just buy it in store. JB....Never again.

Product Quality
Shipping
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Anthony

AnthonySydney, NSW

  • 2 reviews

1-star service for using Toll as a delivery service

published

1-star service for using Toll as a delivery service. They only deliver workdays from 9-5pm. I have spent a total of 4h on the phone across 3 different phone calls. They said they would deliver on Tuesday and didn’t. I will not order online from JBHifi ever again because if their partnership with Toll.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDehumidifier
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Don’t use them!

published

Ordered a product over 2 weeks ago. Paid for 2 day delivery. They use TOLL who have “lost” the item. JB refuse to refund until the item is returned. Terrible customer service. Don’t waste your money!

Shipping
Anju

AnjuGreater Melbourne (Outer), VIC

Worst online and instore service

published

Hi bought online phone which come with free blutooth headphones as mentioned on there website drove 30 km to collect my order only to found out they not giving headphones when asked its online order theh not willing to help no number to contact there online store emailed them no respond

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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2 day delivery still not delivered after days

published

Ordered a laptop on the 5th as my old one broke and paid for their standard shipping which stated that the order will be delivered on or before the 7th. It's now the 12th and package still hasn't arrived. I also can't track the order as Toll says that it can't find it on their system. Haven't gotten any updates from the store itself aside from the initial order confirmation. Wrote an email on the 10th, got no reply. Wrote another one today and is still waiting for a reply. Much easier to just go in store and buy it, delivery is definitely a joke.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLenovo IdeaPad L340 Gaming
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Gabriel

GabrielSydney, NSW

  • 2 reviews

Stay away from them !!!

published

Horrible service, I’ve placed an order 2 weeks ago paying express shipping and I have not even a tracking number from them. I’m trying to contact online costumer service as they only got this and I’ve written 3 emails already without answer. Stay away from them!!

Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Peter S.

Peter S.asked

what do stars mean?

No answers
Chris

Chrisasked

I want buy charging lead for a Fitbit Ionic

No answers
David Gorey

David Goreyasked

When will order no jb3026630 be delivered

2 answers
Wendy W.
Wendy W.

Don’t hold your breath!
I ordered at item express post and my confirmation email said it would be delivered last Tuesday. It wasn’t sent express and only got picked up from dispatch on Thursday. I’m still waiting for it ............

micheal
micheal

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