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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.8 from 332 reviews

Reviews

2.7

333 reviews
5
(114)
4
(31)
3
(8)
2
(17)
1
(163)
  • Product Quality
    3.5 (260)
  • Return Claim MadeYes (62) · No (221)
  • Customer Service
    2.9 (293)
  • Warranty Claim MadeYes (43) · No (239)
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Refuse to shop there again.

published

They have a policy where as you can not inspect certain items until after you purchase them ie. a FitBit watch,Head phones and many other items. I now use HerveyNorman

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCapalaba
Warranty Claim MadeNo
Product PurchasedNothing
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Mahar

MaharSydney, NSW

Amazing Shane!

published

Shane from JB HiFi Home, Blacktown NSW provided an amazing customer service to us. We went to buy a couple of TVs and he spent considerable amount of time with us explaining the models and working out an amazing JB deal. Thumbs up for JB HiFi and a million thanks to Shane!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBlacktown, NSW
Warranty Claim MadeNo
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Terrible service jb is your store

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationFOREST HILL VICTORIA
Warranty Claim MadeYes
Product PurchasedDELL LAPTOP COMPUTER
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Julia

JuliaSouth East Queensland, QLD

Great service from nick @oxley jbhi-fi

published

We went to jbhi-fi @oxley and we got helped by nick he was great organised the instalation of our new stereo ordered our parts and took multiple calls from me the week after with questions about the process he was always friendly and polite ! i always found every jbhi i went to had rude and very unhelpful customer service i refused to shop there and only went in cause my partner wanted to look at something but nick changed that for us will definitely be purchasing again from there!!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOxley Queensland
Warranty Claim MadeNo
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jury

jurybli bli

Lied about product in stock

published
Customer Service
Product Quality
Return Claim MadeNo
Store Locationmaroochydore HOME store
Warranty Claim MadeNo
Product PurchasedApple Macbook Pro 13" 2020
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marc g.

marc g.Greater Melbourne (Outer), VIC

  • 2 reviews

Xbox one

published

Really good service always a pleasure going into Chirnside JB staff are friendly and always there to help never had a problem have been back many times keep up the good work

Rude, unfriendly, and unprofessional manager in Wagga Store. Look custormers from heads to toes. Misleading price tag.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNSW
Warranty Claim MadeNo
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Very rude manager and unmanaged store

published

The pricing of product is so misleading, team member make me wait to 39 minutes. Wrong product wrong price, dont have the actual product but the ticket is there. Very incompetent manager and rude.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDarwin berrimah nt
Warranty Claim MadeNo
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MandyV

MandyVPerth, WA

  • 5 reviews

This JB HiFi HOME SUPERSTORE in Joondalup is SUPERB!

published

I thoroughly recommend this store. The staff are excellent! Very friendly, professional, knowledgeable and helpful. A fantastic range of goods and really good specials. Free parking too. Easy pick-up and great delivery services too.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup WA 6027
Warranty Claim MadeNo
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Jacqui

JacquiPerth, WA

  • 2 reviews

EXCELLENT SERVICE

published

Ben in Midland made our shopping experience pleasing and hassle free.
No pressure sales, just good advice and ultimate patience whilst I asked a million questions about dishwashers and washing machines/dryers

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMidland
Warranty Claim MadeNo
Product Purchaseddishwasher
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Dumbfounded

published

The service at your store is very close to zero.I don't think I shall ever return.This company is now too big to care how bad things have got for them

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLoganholme
Warranty Claim MadeNo
Product PurchasedIt's what I didn't purchase that matters
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Kapil K.

Kapil K.Sydney, NSW

  • 2 reviews

Best place to get products

published

Although products were limited ,products were genuine and there are lot of offers .Limited customer service staff so hard to get with one,i love JBHIFI but more products need to be add

Customer Service
Product Quality
Return Claim MadeNo
Store LocationParramatta
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
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The reviewer stated that an incentive was offered for this review

Ron H.

Ron H.

  • 2 reviews

Asus zenbook

published

Bought a Asus zenbook laptop computer. Very happy with the service from JBHifi. The computer is just what we were looking for. Very impressed with its performance. Would recommend this product.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMacarthur
Warranty Claim MadeNo
Product PurchasedASUS 14" F407UA-EB352T Laptop
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The reviewer stated that an incentive was offered for this review

Draganotz

DraganotzSydney, NSW

  • 16 reviews

Pleasantly surprised

published

I used to be a loyal customer of the Good Guys, but after a couple of bad customer service experiences lately I decided I would buy my next purchase from JB HiFi (Jamisontown). I was attended to promptly by a very pleasant floor staff member who knew want I wanted and also enquired whether I needed anything else to go with it. He took my item to the sales counter so I didn't have to carry it around while I looked around some more. Customer service can be pretty pathetic in Australia but I guess my experience is part of the reason why JB is so successful.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJamisontown
Warranty Claim MadeNo
Product PurchasedGoPro Hero 8 Black
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Sahib

SahibRichmond-Tweed, NSW

Security Guard racially abused me at JB Hi-Fi Tweed Heads

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationJb Hi-Fi Tweed Heads
Warranty Claim MadeNo
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Beck

BeckCaloundra

  • 5 reviews

Friendly staff and great service

published

Purchased a TV from here wanting it specifically for gaming. The salesman with honest and very helpful, from the first point of contact to the very end of the sale. Would definitely recommend JB Hi-Fi at Kawana, they helped with my latitude finance card and did everything that they could to make the transaction easy

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKawana shopping world, kawana
Warranty Claim MadeNo
Product PurchasedSony 55X7000D (55")
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Joel Poon

Joel PoonPerth, WA

Great service

published

Was served by Christine at JB Hi-Fi Cockburn. She provided excellent service in my purchase of a laptop. She shared the various additional coverages I could get for my purchase in the event something happens and will help ease the expenses after.

The reviewer stated that an incentive was offered for this review

not happy jan

published

was sold a samsung tad a and assured it had hdmi at the usb only find out from Samsung that no tab a units have hdmi out of the usb

Customer Service
Product Quality
Return Claim MadeNo
Store Locationstocklands cairns
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Tab 10.1
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Ping Quan

Ping QuanGreater Melbourne (Inner), VIC

Bad service

published

I was stared upon at jb hifi Brisbane. When i was asking for ps3 dead space and whether staff liked it, he ignored me and told me "choose whatever you bloody want mate". He eyed me when i was choosing games. I suffered from Ptsd thereafter.

Ping quan Chua. DO NOT RECOMMEND

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane Albert st
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Tonic wade

Tonic wadeSouth East Queensland, QLD

  • 5 reviews

Waste of time

published

I went to jbhifi kawana today to purchase a sound bar and an iPhone. I was told there was no one to help me with sound bars as no one else new anything about the product. A nice girl tried hard to get me help but with no luck. I was the only one in the section, so no one was busy with other customers. I didn’t bother with the phone so I went to the opposition and spent my money.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Page 1 of 17
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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