Reviewer Photos & Videos
Wonderful service and helpful staff
I had a wonderful experience from JB Hi-fi, the Parramatta branch. They helped me with an exchange of a product I wasn't happy with. Zion and the other salespeople were super helpful. I would definitely recommend getting your electronics and sundries from JB hifi
Attentive, knowledgeable service
I needed guidance and assistance for a hearing impaired person. I was helped by a courteous, knowledgeable sales assistant (Steve) who directed me towards a few suitable wireless headphones and subsequently purchased a set of Bose wireless headphones for our television that have made a huge difference to a hearing experience. It’s always a simple, attentive and professional experience to purchase through JB HiFi, you do not need not to go elsewhere.
Samsung S3 Watch
Can't speak highly enough of JB Hi Fi Shepparton sales staff & especially the Manager. Bought a Samsung S3 Watch & they were extremely helpful. Would highly recommend this store to anyone wanting expert service & advice.
First & Last
I have ordered 4 Nescafe Dolce Gusto coffee machines online as family presents & their Courier Toll Priority stuffed-up the delivery of my orders. First, they split the order (even though they were sent out together), being 3 orders were delivered to Botany Depot & the 4th, delivered to Bungarribee, NSW. The courier then sent an sms that they were going to deliver on the 26/11/20, then the 27/11/20. I wasted 2 days waiting, which did not arrived & spoke to customer service (3 times) & adviced them that I do not want them delivered home, but i...nstead, made arrangement to pick them up from the Botany Depot, which was 15 mins. drive away (next suburb). Today, they delivered them at home, good thing that my husband was home (otherwise, more wasted days). After all this, the items were not sealed nor wrapped. Not happy, JB HIFI, after paying $18.00 for delivery, you could at least made the effort to wrapped them in plastic, not just leave them as is (see photo).
Store credit provided for not fit for purpose return
Today I returned out of warranty waterproof Bluetooth & MP3 earplugs to Mt Ommaney store (Brisbane) as they did not work while swimming as advertised. They were purchased in Adelaide and given as a gift. I have only recently started swimming again and had not previously used in the pool hence did not realize they were not fit for purpose.
I was given a store credit for which I am very appreciative. Great service!
Not Enough Staff But Good Prices if you ask for a discount
My goto store for technology if I know what I want. Hard to get staff as they are always busy. Ask for a discount as they give about 10% if asked
Shout Out To JB Guy
Shout out to helpful man who spent 10 minutes going through products with me even though I didn’t realise he didn’t work there.
Just spoke to José (Jay) in the gaming dept at Fountain Gate and seriously nothing was too much trouble for him and I was only enquiring about a headphone jack! An absolute pleasure and an asset to your company!
Great service from Maddy at Whitfords. Thank you. Really good customer service to assist our purchase of a remote vacuum and coffee machine.
Terrible Customer Service
I went to buy a phone at the Waurn Ponds store and the one I wanted wasnt in stock. When I asked the sales rep whether he could order one in he told me it was a lot easier if I went online and bought it. When I asked if I would have to pay postage he replied that I would but it was only $10. He begrudgingly ordered a phone for me when I said I wouldnt be paying an extra $10 because he couldnt be bothered ordering one for me.
Just been in store and seen they sell tvs smaller than 55inch , not sure why , as a friend of mine said the smallest TV a person should have in there house is 55 inchs . Would like to see the smaller tvs removed from there product list
Worst service and Misleading advertising
I went into the Cannington Store today and chose some products that were clearly advertised as buy two get one free. When paying I asked about the promo and was told I had made a mistake. So I suggested politely that that is misleading(And it was) I was told by one of the other people behind the counter again the I am wrong, As I left another staff member outside the desk made a smart comment when he thought I was out of earshot. I suggested to him with my 32 years in retail I am well aware that their advertising was contrary to the ACL and I w...ill be recommending to my large group of friends not to visit this store because of their appalling trade practices. I would think the Muir group would be displeased at their behaviour to say the least.
Re: Fantastic customer service
Would like to give a 5 star rating to Adam at JB HiFi Plenty Valley for providing fantastic customer service in relation to a faulty new tv. He went above and beyond in sorting out my problem!
Lochie from the Phillip, ACT Store assisted me and my intellectually disabled brother today with setting up a new very basic phone with a new sim card. Lochie went above and beyond and after a very stressful morning with Telstra, he was my knight in shining armour. Thank you Lochie :)
Seriously bad service!
Hour long wait to pick up a click and collect order is outrageous. No apology makes it an unacceptable service.
Shop anywhere else, or prepare to be disappointed and infuriated
Impossible return policy and very rude staff
Staff at JB must take returning broken goods personally. Tried to return a expensive TV with an obvious fault, lady at the counter insulted my intelligence without knowing my background history on electronics and we found out later after telling us she sent in a repair ticket that she didn’t. Called a different store to discuss my issue and was on hold for 20 MINUTES after asking to speak to anyone from electronics who didn’t even solve my problem. What a nightmare do NOT buy expensive TV’s from JB. If something goes wrong their return polity is flawed.
Poor customer service and difficult returns policy
Customer service was quite unhelpful and rude when attending the store for an issue related to a product that was brought recently, and was not able to receive a refund or exchange despite having evidence of a fault.
I wouldn’t recommend purchasing any tv from this store or anything from this store as they do not comply with the laws of practise, or follow there warranty contract, and make up loop holes so they do not have to replace the tv. It’s taken 2 months for a repair and it still hasn’t been repaired and in consumer laws I’m entitled to a refund or replacement and they refuse to do both and tell you to contact the regional head office.
She didn't allow me to take a look at the new iphone
I just wanted to take a look at the new I phone at Chermside Westfield JB Hifi and the sales girl didn't alowed me and she was so rude. They locked the phones to the stand. Then I go downstairs to the Apple store and compare the phones and bought the 12 pro.
Failure to know or comply with Australian Consumer Law
A week ago I went into JB HiFi Preston (Vic) and asked the cashier for a drone knowledgeable staff member. A young man appeared and I explained I knew nothing about drones but I wanted to buy a drone and what I wanted to do with the drone. He recommended a particular model which I purchased. After a full week of reading downloaded instructions and following those instructions to the letter the drone refused to connect to the controller. I persevered with trouble shooting advice and Google help links. Still no joy. What I did discover was that t...he particular model had a history of problems (mostly the inability to "connect") I realised that the drone had a problem that was beyond my ability to fix. It was therefore unfit for purpose. I returned it to the store and asked the salesperson (and his manager) to either make the drone work or give a refund if it could not be made to work. Both men told be they (JB HiFi) don't "fix' things and that I would have to take-up the problem with the manufacturer (in China) I left the drone, my business card and asked for a result that complied with JB HiFi's obligations under Australian law. The manager indicated that he would do nothing.
Questions & Answers
Have you got the DVD forever my girl
How do I make a formal complaint for being mistreated at the store
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.