Reviewer Photos & Videos
Store manager in bankstown store
I purchased an expensive vaccuum that costed me almost a thousand dollars, the Samsung wireless. Not even three months after the purchase, the vaccuum had stopped working completely to the point where I had no choice but to pass my product to jb hi fi. Fortunately, they took in the vaccuum for repairing and told me they would fix it. On the 3rd of May, I received notice from jb hi fi that my vaccuum had been fully equipped and repaired and I will receive it within 1-3 business days. In these 26 days of my family bearing without a vaccuum, it is...the 15th of May as of today and I have not received my vaccuum nor have I been given the opportunity to at least be notified of the status of my own product. I have visited jb hi fi four times and each time I have to stand with the workers and the store manager only to find out this issue is ' out of their hands' and they cannot do anything to solve the situation. Recently I have called the store once again, after patiently waiting for an hour, I was told the same thing that they cannot do anything about it. The main reason this issue is lengthened is due to the fact that I was not granted the allowance to receive the same product. After mentioning that as the store manager they must be able to have access and hold of situations, the manager only tried to continuously get me off of the phone by attempting to reassure me with the outcome of me eventually being able to receive my product. The store manager of bankstown buckled when i told him he can't keep saying that his hands are tied and many times when I mentioned that I would raise this issue higher and involve the rights of fair trading, he refused many times to give me his name and rather treated me as a nuisance. This negligence of customer follow up and care is very poor and disappointing and therefore I request for this issue to be raised to a higher level.
Worst place to shop JB Hi fi Blacktown no customer service at all. End up going to officeworks and got the product cheaper then what JB Hi fi had.
- JB Hi-Fi Retail Stores
Not happy Jan
Bought a surround sound system off them (Sony), was completely unsatisfied with the products sound. I took it back and explained actual faults with the item and was then bombard with crap about it being my TVs fault even though the faults I mentioned were wide spread online, and my expectations were pretty much ridiculous for a $430 (normally $599) product. Have spent over 5 grand at this shop over the years. Never again. Will happily take your cash but don’t wanna hear the problems.
- JB Hi-Fi Retail Stores
Very bad customer service from tweed city jb Hi-Fi
I bought a smart watch for Mother’s Day gift and it was a wrong product. When I bought the smart watch I asked the salesman that if it doesn’t work with phone or if she doesn’t like can I bring it back Then he said it is fine. He didn’t say you should not open the box or touch the watch..But when I try to return the product the manager said because we opened it they can’t return it. It is totally unacceptable.. we bought it yesterday afternoon today early morning I asked for refund; they can’t do it..I never ever going to buy anything from them so terrible I lost my 300$
Best Prices and Service
I have never had an issue with them. We had a couple products fail within warranty period, which JB switched for new ones and upgraded versions also. Their prices are always the best out there and you still get further discounts if you ask for it.
JB HiFi Do not answer the phone they are pathetic. Don't waste your time with them.
JB HiFi have not answered the phone within 15 minutes the last three times I called them. What is the excuse for this pathetic customer service. When you ring they tell you that someone will take your call soon, but all you get are these idiotic ads about their products, like a monotonous rant until you hang up as they don't answer the phone. It's like a scam site where they advertise a product, but you cannot even purchase it, if you ring they have a captive audience for their pathetic sales pitches. Forget bargaining, even if you go in there ...they give you this line that there prices are the cheapest, when others have a better price. They have lost me as a customer. Yeah 'JB you have done it again' Lost another customer. If a business has a phone that they cannot answer, do not chase them as they should have a return call facility to get your purchase. How arrogant are these businesses who do this. Does JB HIFi make so much money they can just throw away sales? I will try the GOOD GUYS, maybe they can answer the phone to sell me a large 8K TV.
JB Hi Fi Adelaide excellent customer service with difficult warranty issue.
Bought Nokia 6.2 on Line 3 months earlier. Christain and Liz (Mgrs) supplied loan phone and managed the difficult Nokia Repairer. When Nokia confirmed it was not salvageable (software and hard drive failure) they immediately credited me on a premium google pixel 4a gave a huge discount and assisted in data transfer and contact lists on site via their google rep ? Len. Phone works great and genuine no fuss staff. Excellent Paul E
Disgusting Rude Store Berrimah NT
Disinterested female on main counter chose to break away from communication with myself mid sentence in order to use her mobile phone when I was asking her whether stock was available for a particular movie title. When she finished on her mobile phone (30 seconds later) she promptly handed myself a piece of paper and pen and asked me to write the detail down for her to look at it. She then looked at it and said to myself quickly “we don’t have that mate” and walked away.
Poor customer service
Went to Warrawong JB HiFi. Walked in the store. Most of the sale assistance were standing around talking to each other about their private lives, which was extremely loud, so loud you call here it through the whole store. After about 10min a sale assistant came up and asked if I need help. I told them what I needed. Replied “Sorry we don't have that. I don't even know what it is” news flash it's on your web page. Just had to leave and bought else where.
Couldn't even price match a store / refused to price match a hard drive mentioned it was below cost but i don't think it was.
The reviewer stated that an incentive was offered for this review
Very poor customer service
Was told on Saturday when I bought a 75” Sony smart tv worth $2500 my tv would be getting installed on the Wednesday, so took the day off to be home, then 4:30pm Tuesday get a phone call saying you won’t be getting it until Friday and there was nothing they could do, got told I could get a blue ray or DVD for there stuff around lol the way I was told was quite abrupt, so I asked for a refund, and was told I had to go to any jbhifi to get a refund! I was very unimpressed by the way I had been spoken to, like the manager didn’t give to shoots ...about loosing the sale or making the customer happy! Went and got price matched at Harvey Norman, got the same price with extras and being installed on the Wednesday! Just writing this review to let people know that jbhifi customer service has gone down hill dramatically, it was the go to store for me but not anymore, I’m glad they did not get my money, and they will not be in the near future! Management team needs an overhaul at bundall jbhifi
- JB Hi-Fi Retail Stores
JB HI FI refuse to exchange a gift card with receipt (but EB games will) and refuse to provide a resolution
JB Hi Fi support Ref 173322.
On the 22/12/20 3:06am - Email sent to the JB Hi-Fi support team regarding an unexpired Xbox $25 card which was received as a gift (for a teenager) with the receipt attached from JB Hi Fi which also still has the security code. On Monday 21/12/20 at the Northland (Preston Vic) store, the teenager tried to purchase a steam card with the Xbox card (ie swap) as he does not have an Xbox but this was refused by the store despite having the JB Hi-Fi receipt.
Considering the Xbox gift card was purchased from JB HiFi (rec...eipt attached to the gift card) and he has no Xbox, it seems reasonable to exchange it for a STEAM gift card (same value) which is also sold by JB Hi-Fi as we are only talking about $25.00 but both the store and JB Hi-Fi support refuse. Interestingly, EB Games allows this with a receipt but not JB Hi-Fi. 1) Considering the Xbox gift card was purchased from JB HiFi (receipt attached to the gift card) and he has no Xbox, it seems reasonable to exchange it for a STEAM gift card (same value) which is also sold by JB Hi-Fi as we are only talking about $25.00 but both the store and JB Hi-Fi support refuse, why? 2) Continual requests to escalate this concern to the Regional manager (always requested in the subject line) since the 22/12/20 was always ignored and why was the request to escalate this to the Customer Services Director and Sales Director on the 25/1/21 ignored / refused? 3) An online purchase with a receipt can be resolved (refunded / exchanged) but an in store purchase with the receipt cannot be resolved, why the difference considering EB Games will exchange an Xbox gift card with a Steam gift card or similar if the receipt is provided, why not JB Hi-Fi? 4) On the 9/1/21, JB Hi-Fi support advise if it’s an in-store purchase we can assist which is false and misleading information because in a later email dated 27/01/21 support cannot assist and immediately close the case (#173322) without consent nor agreement, why?
Good customer service
I was in the Canberra centre store yesterday to buy a laptop. The young gentleman spent his time explaining the differences between few different models and guided me on which one would be best suitable for me. Really appreciate the time and effort.
- JB Hi-Fi Retail Stores
Great experience all round, thank you!
Purchased a brand new pair of Beats headphones and the overall experience was fantastic. Plenty of help in store and a smooth process from the moment I walked in. Can't beat JB Hi-Fi.
Horrible customer service and rude employees
Bought an external hard drive from JB. All files lost within 3 months, so i went to return it. The buying of the product was a horrible experience as the man who served me was condescending, rude and unhelpful when i asked him questions about the hard drive i wanted to purchase. He kept giving me short annoyed answers as if i should know all answers already instead of being helpful. Returning the product took over an hour, something which should have taken 5 minutes. Employee was rude and also condescending and unhelpful. Kept calling over diff...erent people and telling me i need to talk to "Jordan" (not helpful). Finally received my hard drive refund after no communication and did not receive what i wanted as they ignored me the whole time and didn't listen to me. Their horrible customer service and work skills are a breeding ground for unpleasant experiences such as mine. I will not be going back.
Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...
Less than one if i could.....
Absolutely disgusting service at the CHIRNSIDE PARK STORE by the "female Manager" absolutely rude, condescending "massive massive chip on her shoulder" basically stated its my problem that my FITBIT isn't working (battery needs recharging every 2 days) and ITS NOT HER problem that they no longer make the FITBIT VERSA 1 and even though its still under warranty AND i have an extra extended warranty NOT HER ISSUE (i either take whats offered or nothing!!!).. i either pay for the upgrade or take a STORE CREDIT... Thats it nothing else , on the way...out i spoke to a lovely young bloke who stated "WOW thats not how we usually treat our customers" he actually stated to come back another day and speak to a different manager , that was even before i spoke to the one today .... says a hell of a lot really......i should of taken his advice, then when i send a complaint email about her SHE REPLIES!!!!!!! So thankful that i didn't buy the Dryer and New Camera we were looking at before this happened....
I again purchased a 4 port USB hub.
I found the item and noticed that there was a huge price difference from $30 plus to well over a &100 plus.
I made the terrible decision to ask the young guy with a pony tail does this item I purchased fit all USB's as the price difference was so large. He replied "I don't understand your question?"
I said well why is there such a big price difference,,,,,his reply "They are C's" (unsaid you idiot!and delivered in that way too) I am afraid I have NO IDEA what a C is? The whole conversation was condescendi...
Excellent Customer Service
I would like to compliment a lovely young man who exceeded our expectations of wonderful customer service
First i went to Telstra to buy a phone & was told it would be quite a significant wait time & to book a date next week sometime to do this
I then went to JB HI Fi at Miranda and was pleasantly greeted by a lovely young man ‘ Lauchlan ‘
He assisted me to buy a phone and was able to access my telstra account and advise on best data costs that would assist me with my new phone
He then set my new phone up for me with protective cover and c...
If I could give them a no star rating, I would.
I took my daughter's 9 month old Hewlett Packard computer in to be assessed for a major fault in the Graphics adaptor and asked for a refund or replacement which was refused. They said that there was only a 3 month refund period which they did not inform us about when we bought the laptop. They said that it would take three weeks for it to be returned but my daughter was in the middle of assignments so 3 weeks was too long. They did not offer any other options, in fact they were very rude in their behaviour.
I asked them to send it for assessme...
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
A quick call will provide the answer
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