JB Hi-Fi Retail Stores

Having always been a loyal customer of Jb HiFi
I was hugely disappointed and upset by the run
around, wrong information and then
condescending attitude I received after calling
about a faulty product and how to claim on the
extended warranty I paid for.
The Wollongong Merchandise Manager (Nick)
refused to give me his last name and was only
interested in fobbing me off and getting me off
the phone....

Advertised for $149, upon visiting store informed none in stock and online orders for existing orders only, a scam to get people into shop

One year ago I bought an amplifier from your store. It had 2 years warranty. And then 1 year later it broke. So I went to get it fixed because it had warranty. The staff just said give it to us and we will fix it so I did. However, they won’t fix it. They said there was nothing wrong with it and there was probably something wrong with my wire. There is nothing wrong with my wire and I told them that but they wouldn’t listen. And now they just gave me back my amplifier still broken. I am very angry with this service because I payed good money for my item and the staff won’t even fix it. Not a good experience.

I recently purchased a $1300 phone from JBhifi and got it insured through DevicEnsure. What a joke! My phone got stolen from my car and it took me months to get a replacement! First they wanted to get the police report, fair enough. Then they wanted to get a $100 police report... then, not happy, they wanted to get pictures of the borken window otherwise no replacement (fortunately I had some!), then they said that the phone, which was in the center console wasn't covered by the insurance as the policy only would cover it if it was stored in th...

Back in early 2020, I bought a pair of Jabra Elite earbuds. Late last year, they developed a fault where the left earbud would slowly fade out in volume. Reloading the firmware and factory resetting them didn't work so I went to my local JB HiFi to exchange them earlier this year. At this stage, they were just under two years old. I'm good with keeping the packaging so I put everything in the box. The box itself states there is a two-year warranty (but in fine print, upon registration of the product). When the guy examined the earbuds, he...

I'm getting really sick of your business: you've got no cheap, mobile plans; your stores have no WiFi; you have sold me a phone last week with no NFC function (for over 300$); you sold me dud, Dell laptops, one of which was a lemon; archaic, Norton internet "security" package

Sol Republic in ear wired buds - no volume controls on the control section of the wires. Can’t be returned because they still work??? Yes there is sound but I can’t regulate it using this set. Who would buy wired earbuds that have no volume control?? The packaging and the instruction brochure both have volume controls in the photos but the ones I bought don’t have them. Surely that’s a faulty product?? JB Hi-Fi wouldn’t let my husband return them. Ridiculous. Mine don’t have the + or - controls.

I've been shopping at JB HiFi for years and I have to say, for electronics they are probably the best retail store where you can go in and actually browse and shop (definitely better than Harvey Norman, might be on par with Bing Lee but depends on the salesperson you end up talking to). Prices are pretty competitive, but they also price match which is awesome.

I actually went in today because a hard drive I purchased yesterday failed on me and stopped working. I've been quite frugal for a while so I was worried that my money (and gift cards wh...

I went to JB Frankston HOME to purchase outright the new Samsung galaxy a23. On arrival, the store was quiet and there were quite a few staff in store. I saw a staff member serve one woman, selling a phone, and waited my turn. Unfortunately that staff member then left and I asked at the register if someone could please unlock a phone for me from the cupboard, and ring it up, as I just needed to make the purchase. I was told to wait and the staff behind the register told me they would call a staff member. I waited and waited. No one came. I aske...

Went to JB 2 days ago and made sure they can match the price of A Gopro 10 price, to the Gopro website, and he said no problems so I converted all my Flybuys dollars into JB giftcard and credit card points as well. This morning I spoke to another salesperson and he came back saying the Manager cant match the price because in the Website you had to subscribe to get that deal. Well went home and ordered from the website and found out the price advertised included the subscription. I told JB I didnt want the subscription and willing to pay that p...

Today I write a review giving 1 star to product I was not happy with. I write all the facts only. But after few hours they send email saying review is rejected.

Hope consumers know that reviews shown on their site are not impartial.

I had the misfortune of visiting and purchasing items of some value from good guys oxley branch. Apart from feeling unfriendly in store their phone manners is far worse. I had the store manager actually call me a liar. They also offered an excuse for non delivery contrary to the suppliers excuse. They even told me that I had not received text messages from supplier advising of delivery of all items. Good guys suggested I would not be getting all items. From now on I will be going to another store for my goods.

Lost a loyal customer tonight, spent $ thousands of $ over the years. Harvey Norman has just got a new customer. Midland Home customer service terrible

I purchased a set of Razer headphones from Jbhifi at Artarmon. I was told they would text the receipt to me. They sent me a receipt, but it was for a purchase I had made the week before. I rang the store and told them. They said that they could not find any reference to my purchase. Because I had no receipt, I was unable to register the headphones and I was unable to download the 7.1 surround sound software that came with the purchase.

My phone had 15% charge left on it and failed to recharge at home. In store I was served by Felix who asked if I had tried wireless charging and offered to see if my phone would recharge wirelessly using their display charger. It worked. I bought a wireless charger there and a couple of days later went back to buy a new Samsung phone. Felix set up the trade in deals. I had already been to the Apple store and they are helpful so I was surprised by the level of knowledge and skill at JB Hi Fi that I want to give them this positive review.
The only negative thing is it is noisy, even when I went at a not busy time of day.
Will I shop there again? Yes
Do I recommend it? Yes.