They have a policy where as you can not inspect certain items until after you purchase them ie. a FitBit watch,Head phones and many other items. I now use HerveyNorman

Shane from JB HiFi Home, Blacktown NSW provided an amazing customer service to us. We went to buy a couple of TVs and he spent considerable amount of time with us explaining the models and working out an amazing JB deal. Thumbs up for JB HiFi and a million thanks to Shane!

We went to jbhi-fi @oxley and we got helped by nick he was great organised the instalation of our new stereo ordered our parts and took multiple calls from me the week after with questions about the process he was always friendly and polite ! i always found every jbhi i went to had rude and very unhelpful customer service i refused to shop there and only went in cause my partner wanted to look at something but nick changed that for us will definitely be purchasing again from there!!!!

Really good service always a pleasure going into Chirnside JB staff are friendly and always there to help never had a problem have been back many times keep up the good work

The pricing of product is so misleading, team member make me wait to 39 minutes. Wrong product wrong price, dont have the actual product but the ticket is there. Very incompetent manager and rude.

I thoroughly recommend this store. The staff are excellent! Very friendly, professional, knowledgeable and helpful. A fantastic range of goods and really good specials. Free parking too. Easy pick-up and great delivery services too.

Ben in Midland made our shopping experience pleasing and hassle free.
No pressure sales, just good advice and ultimate patience whilst I asked a million questions about dishwashers and washing machines/dryers

The service at your store is very close to zero.I don't think I shall ever return.This company is now too big to care how bad things have got for them

Although products were limited ,products were genuine and there are lot of offers .Limited customer service staff so hard to get with one,i love JBHIFI but more products need to be add

Bought a Asus zenbook laptop computer. Very happy with the service from JBHifi. The computer is just what we were looking for. Very impressed with its performance. Would recommend this product.

I used to be a loyal customer of the Good Guys, but after a couple of bad customer service experiences lately I decided I would buy my next purchase from JB HiFi (Jamisontown). I was attended to promptly by a very pleasant floor staff member who knew want I wanted and also enquired whether I needed anything else to go with it. He took my item to the sales counter so I didn't have to carry it around while I looked around some more. Customer service can be pretty pathetic in Australia but I guess my experience is part of the reason why JB is so successful.

Purchased a TV from here wanting it specifically for gaming. The salesman with honest and very helpful, from the first point of contact to the very end of the sale. Would definitely recommend JB Hi-Fi at Kawana, they helped with my latitude finance card and did everything that they could to make the transaction easy

Was served by Christine at JB Hi-Fi Cockburn. She provided excellent service in my purchase of a laptop. She shared the various additional coverages I could get for my purchase in the event something happens and will help ease the expenses after.

was sold a samsung tad a and assured it had hdmi at the usb only find out from Samsung that no tab a units have hdmi out of the usb

I was stared upon at jb hifi Brisbane. When i was asking for ps3 dead space and whether staff liked it, he ignored me and told me "choose whatever you bloody want mate". He eyed me when i was choosing games. I suffered from Ptsd thereafter.

Ping quan Chua. DO NOT RECOMMEND

I went to jbhifi kawana today to purchase a sound bar and an iPhone. I was told there was no one to help me with sound bars as no one else new anything about the product. A nice girl tried hard to get me help but with no luck. I was the only one in the section, so no one was busy with other customers. I didn’t bother with the phone so I went to the opposition and spent my money.