Fyshwick Canberra store 2.50 pm Monday 20.4.26 had the unpleasant experience dealing with Hannah. I really don’t appreciate her narcissistic behaviour. Unpleasant, rude and unhelpful. People like her should work in the warehouse away from dealing with customers. Show details
Aman from JB hi fi in Campberwell was amazing in sourcing an ex display TV went out of his way in ringing stores that might have it found one and sales was made TV is coming Monday Thank you Aman from Albert Gonzalez Show details
JB hi-fi says they price match but they only price match with stores that charge the same price as they offer. I tried to get a price match on a Samsung phone which was nearly $200 cheaper at Big W and Dick Smith. Not possible. The reason given was "they don't sell the Australian product." Whatever that might mean. Samsung is not an Australian product, whoever sells it. JB hi-fi dies not price match Show details
Reviews with attachments
- +3
I initially gave a 2-star review, before getting the issue resolved. I was still upset due to the miserable Good Guys experience. I have changed this toa 5-star review. I ordered a 98" and 75" TV in-store on 22/12/2025. The two TVs were delivered today, 02/01/2026. The 98" TV had clearly been opened before, the manual was missing, the cord was… Read more
used, the stand was scratched, the batteries were already in the remote. I didn't fully unbox the TV or test it as I wasn't willing to accept it. As soon as I noticed that the product packaging was already opened I took photo and video evidence. Clearly I had been delivered a second hand TV. I did contact the JB HiFi store it was ordered from and they did order and delivery a replacement which was new 1 week later without fuss.
Very good Customer service from Rome of the Prahran store, State of Victoria. Very good selection of stock. Show details
Terrible After Sale Service - JB HiFi Staff Lies and Don't Help at All for Warranty Claims – Terrible After Sale Service - TCL TV - Very bad after sale service. JB HiFi staff (Mount Druit NSW) lies and don't help at all. JB HiFi Warranty claim team said TCL support team tested the TV for one whole week but could not identify the issue, so no issue at all. I brought the TV at home, and TV is still malfunctioning... pausing/hanging,… Read more
automatically changing apps while the remote is lying on table (so no button pressed e.g. automatically changes/switches apps between Prime video to Youtube and NetFlix to youtube, somtimes gets stuck or navigation keys stuck. I called TCL TV warranty claim support, and they confirmed that they didn't receive the TV and JB HiFi team tested it. Now JB HiFi say they cannot do anything because the warranty time has passed, and suggested to contact TCL if they can help. Don't recommend JB HiFi at all.
DELIVERY MISMANAGED - NOT following what's written on the TV box by Manufacture – We bought a Samsung 65 inch TV from Castle Hill store. Its Clearly written on the box TV should be carried by 2 people and should not be puled or dragged.(see attached) However the The Toll Delivery company sent only one person. Day 1: Delivery Person came to deliver the TV, but he could not take the tv out of the van and he left. Day2.… Read more
Different Driver came, Since its too heavy for him He was flicking the TV upside down from the van and dragging the TV on the road and foot path. then to the house.
1) Why JB Hi Fi is not instructing their delivery contractors to follow the manufactures instructions written on the TV boxes. We are coming to your store to buy the TV and we expect the TV to be delivered in good condition. 2) Toll, Delivery Company also Not following what is written on the box and sending only one person and dragging the tv. This was loaded by one person in to the van and delivered by one person. Mishandlings the TV can damage the TV.
I am hoping that JB HI FI will read this review and take necessary action to fix this issue. due to data issues I have only attached small part of the video
Please see the attached images
Long time JB customer. I prefer instore buying so I can pick well. Lots of variety and great quality, great customer service maybe its because they know me and I have money to spend anyway I have never had an issue. Recent purchase in ear phones. Top brand. Very pleased. Show details
I bought a music cd online from jbhifi for the first time and the process was very easy and i got a cd I've been looking for for ages thanks jbhifi Show details
Don't pick up behind Elizabeth St, Melbourne as you can get trapped by Delivery drivers in a single lane who are dropping off or picking up stock and staff who are too busy trying to serve customers. I've waited for over 40 minutes for my item after I spoke to the staff.
This is my amended review. I jumped the gun on an issue with jb hifi before contacting them. They were helpful in refunding the difference on a tv marked down $300 dollars a couple of days after I’d paid a higher price. They have (at the time of this review) a 14 day window where you can request the a refund or gift card. So, 4 stars, not five because it’s been a lot of bother. Show details
I purchased a $1,700 vacuum which never ran well but finally stopped working completely about 11 months old. It was replaced by the manufacturer then the exact same thing happened within 4 months. The manufacturer refused to fix it again and even though JBHiFi's terms and conditions state they will warrant items of that value for two years they… Read more
said "the unit has not failed to meet consumer guarantees" and refused to fix it or replace it even though it completely didn't work. Then they tried to say I was claiming under the Australian Consumer Law when it is their own terms and conditions on the website which describe the two year warranty. I'm totally at a loss as to how a vacuum that won't vacuum meets its consumer guarantees or fails to be warranted. It would be funny if it wasn't such a blatant attempt to forego their lawful, and morally correct, obligations. Don't believe a word of their terms and conditions, they are clearly just lies!
Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops
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I have browsed at, and bought items from several JB Hi-fi stores in Victoria and South Australia. The biggest draw for me is the product range, and in some cases, prices. After recent visits to 3 Melbourne CBD stores on the same day, my opinion on the chain has diminished from a rating of 3.5 to 2. Primarily, this is because of the brand's… Read more
appalling instore customer service.
I wanted to audio test two models of expensive pairs of headphones. At the Bourke St. store I was able to do this with one well known brand but the other brand was not on display as a listenable demo pair. The previous model had once been on demo display (there was an empty space) but I found out later they been stolen by a lowlife shoplifter. Regardless, even if they those phones were available to listen to, reviews say this pair sounds and feels significantly different to the updated model I wanted to test. I confirmed later that model not been, and were not ever, a display/demo item.
After a couple of minutes I garnered the attention of a female staff member, who went off to get me appropriate help. I had to find her again after a few more minutes to ask whether any help was actually coming. Apparently so, but had no idea who the staff member would be. After 15 minutes with no assistance I found another staff member. They said the only version of the model I wanted to listen to, was in unopened boxes on the shelf and they don't let customers test listen these because of "hygiene issues". After a brief conversation with another staff member, who was was highly distracted serving customers at a checkout, he also stated that it is unlikely I could listen to a pair in any other nearby JB Hi-fi store. Because of what had preceded I had no confidence in that "assumption".
Silly me trudged off to the next JB Hi-fi situated in Melbourne Central. After 5 to 10 minutes of trying to get the attention of a staff member it was confirmed to me they didn't even stock that brand.
Next stop was the Elizabeth St. store. From what I could see they had the brand and there was even a "demo/display" space for the headphone model I wanted to test. The male staff member said that they had actually been stolen and their policy around hygiene issues was the same as the Bourke St. store. My comment to the male staff member was if I'm going to spend $650 to $700 on a pair of noise cancelling headphones I'm going to want to know how they felt on my head and their audio quality. The staff member agreed and even stated another phone customer had said the same thing about the same pair of phones. In this case JB Hi-fi, wouldn't it be appropriate to provide some temporary soft, thin stick on ear pad barriers (or the like) for listener testing?
All in all a very disappointing experience. You lost a sale JB Hi-fi, because two days later I ended up being able to test and buy the phones from from a dedicated hi-fi shop in South Melbourne. But that's another review.
Most of JBHIFI electrical wares are faulty as my headphones broke and caused an notification issue in my ps4. Most electrical equipment is faulty and you always have to take electrical equipment back to get repaired in JBHIFI. I do not recommend JBHIFI if you want electrical equipment or expect electrical equipment to break by itself and go faulty… Read more
its not worth the deal. I am no longer buying a headset from JBHIFI again. Expect faults its not worth the deal.
Trent from Castle Towers JB Store. He sold me an Apple Watch with the best customer service I have come across yet. Show details
I’m extremely disappointed with my recent experience following the purchase of the latest iPhone and Apple Watch Series 10 around two months ago from JB Hi-Fi. At the time of purchase, I followed the staff’s recommendation and also bought a cover for the Apple Watch. I take great care of my devices, and the watch has been well protected… Read more
throughout. Recently, when I removed the cover to change the watch band, I noticed that the watch skin had peeled off. There was no dust, sand, or external factors behind the cover that could have caused this issue.
I visited both JB Hi-Fi and the Apple Store (Penrith branch) to report the issue, accompanied by Miss Maddie. Unfortunately, both stores told me that since the damage is considered "cosmetic" it’s not covered under warranty, and I would need to pay for the repair or replacement myself. This was frustrating and disappointing, especially considering the short time I’ve had the watch.
I previously used Android and Samsung devices and made the switch to Apple based on the reputation for excellent customer service. Unfortunately, this experience has not lived up to those expectations.
Now I’m left with a brand-new Apple Watch, just two months old, showing damage that I did not cause and that neither Apple nor JB Hi-Fi is willing to take responsibility for. This is not the level of quality or service I expected from Apple or its retail partners.
Great customer service from Lennart ( JB Hi FI , Belconnen).He helped me and my daughter with SHARK SPEEDSTYLE RAPIDGLOSS FINISHER & HIGH-VELOCITY DRYER. HD352 styling equipment.I appreciate all his help and support including providing us with a very good deal including warranty for 3 years.Thank you!! Show details
Latest follow-ups
About 3 weeks ago I visited my local jb hifi store to upgrade my phone, either to the Galaxy S25Ultra or the Galaxy S25Plus. Before deciding the sales person suggested the google phone, I specifically told him I did not want any phone that was run… Read more
by google. Long story short I ended up buying the OPPO XP Pro (some $300 odd more than the Samsung. The salesperson did his utmost to convince me that the OPPO was superior to the Samsung knowing full well that I did not want a phone where the majority of apps and services were run by google. I was not aware that google operates all android phones by ‘default’ because I have always had a Samsung which had its own system and apps and I believed that OPPO would also have its own apps. I trusted that he had heard (understood) my views on google, apparently not, as google was not mentioned at all when talking about the OPPO. When I was setting up the phone, I had no choice but to use the ‘default’ apps and settings ‘google’ one can only imagine how furious I was to find this out and even more so when I called jb hifi and was told that nothing could be done, the phone could not be returned as it had been opened. It was their store policy. Non negotiable. I take responsibility for my own foolishness in believing the sales person was there to support me the customer in acquiring the item best suited to my needs and preferences. As I had no recourse (other than sell the phone and go back to Samsung) I decided to keep the phone even though struggling with replacing google apps with 3rd party apps. I’m hoping my review will help the next naïve customer not fall into the trap I did. Do not trust anyone but yourself. If you know exactly what you expect, ask the relevant questions. No company today has the customers interests in mind, you are not an individual with individual needs you are profit to them otherwise they would be up-front about their store policies and make it clear before you handover your hard-earned money. Needless to say I will not be talking kindly or referring jb hifi to anyone, dead or alive. Stay alert when dealing with greedy companies.
Follow-up · Since my original review I have not changed my mind about jb hi fi or their policies of no returns and will never again purchase anything from these greedy outlets. We are not customers we are fools who believe the lies these companies are allowed to spew to those of us just want to purchase a product with guaranteed after sales service. I just… Read more
Purchase the TCL 85C755 TV on Sept 2024, on 24th December 2025 the TV suddenly lost all image display while the sound continued to work. I reported this fault to JB Hi-FI on 26th December 2026 and also contacted TCL Australian on the same day.… Read more
Despite following all required steps and providing videos and information as requested, the issue has still not been resolved.
Follow-up · we have not heard back from any body yet tcl or jb we are in china till the 26 th they have our email
Well they used to pricematch but now well largely useless timewasters. Like all the other crap stores pretending to pricematch its just a litany of excuses. They whine about 'they use a partner' when JBHIFI DO EXACTLY THE SAME BECAUSE THEY DON'T… Read more
ACTUALLY STOCK THE ITEM, just order it in. The price match guarantee is a crap, they routinely advertise what they can't supply, make promises they never keep, and generally are now an utter waste of time.
Follow-up · Subsequent inquiries met with the same crap - can't price match whining, still advertising products they can't supply and very slow to answer phone inquiries. They only sell what they want to unload, and just increase prices on their inventory well above what they were originally purchased for like most gouging stores.
Positive reviews
Outstanding experience at JB Hi-Fi Direct Factory Outlet, Eklavya was knowledgeable, friendly, and efficient, helping me find exactly what I needed quickly, with great prices and a seamless purchase process. Show details
Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops
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Visited JB hifi Tea Tree Plaza after my phone locked and as I was about to travel overseas was desperate to get access to all my bookings etc. on phone. First, receipt on record very handy,,and young lady phone expert spent 15 minutes and in that time manipulated settings and fixed mobile. Had previously visited a computer repair shop and could… Read more
have sent phone away for $49.00 plus Very pleased customer service in a way I had not thought about before.
Shasta and John were extra helpful in the Dandenong Home store. Gave me many options to help purchase a Bluetooth speaker. Happily purchase from these guys again. Show details
Negative reviews
My wife purchased a Samsung Flip 7 for $1800 from JB Hi Fi in Jamisontown in January 2026. In march 2026 the screen had a white and red line across it. We took it back to JB HiFi and the manager had a look and told my wife she had damaged it. She stated she is very careful with the phone and has not knowingly caused any damage to it. The manager… Read more
stated that a technician will say otherwise and it could have been damaged by a spec of dust or sand. So this phone cannot withstand normal and reasonable daily use. The manager made my 49 year old wife feel like a child ignoring her comments, as she stated that she had not damaged it. The manager stated it will probably cost you $700 to get a new screen. This response is outrageous and unreasonable. I have spent a lot of money in this store and this is the first time they have let me down. Samsung obviously are producing inferior phones such as this flip 7 that are not built for normal daily use and can't even last 2 to 3 months with JB Hi Fi supporting the inferior product. $1800 flip 7 in the draw at home and can't be used. JB Hi Fi you have let us down by not listening or believing your customers, giving zero support. Its actually disgusting behaviour and dishonest.
I purchased an HP Pavilion x360 14-ek1133TU from JB Hi-Fi at the end of June 2025. Unfortunately, the laptop had a serious battery drainage issue. The battery would drain very quickly even with light usage. On 17 January 2026, I took the laptop back to the store. After testing, they confirmed there was a fault and sent it to HP for repair. It was… Read more
returned on 6 February 2026, and I was told the battery had been replaced and the issue was fixed. However, when I used it for just 20 minutes, the battery dropped from 93% to 0%. I returned again on 8 February 2026. The laptop was sent for repair a second time and came back on 17 February 2026. This time I was told a major internal part had been replaced. I used it for about a week, but the same battery issue continued. On 1 March 2026, I went back again. I was told it would need to be sent for repair again. By this point, I had completely lost confidence. I had already been without my laptop for around one and a half months and had made multiple visits to the store. I requested a refund, and they processed a full refund. Nelson and Jack at the Belconnen store were polite, understanding, and supportive throughout the process. They acknowledged my frustration and tried their best to help. My concern is not with them personally. My main concern is the overall experience. I was without my laptop for six weeks, made multiple trips to the store, and had purchased accessories like a screen protector and a transparent cover which are now useless. When I asked about compensation for the inconvenience and accessory costs, I was told verbally that I could receive a discount on a future purchase at the Belconnen store. However, there was no written confirmation, voucher, or proof provided. I also sent an email to JB Hi-Fi online customer support explaining the situation. They replied saying they had informed the store and that someone from the store would contact me. However, no one has contacted me so far. This puts me in an uncomfortable position. I would have to go back to the store and remind them about a verbal promise if I want any compensation. With so many customers every day, it is unrealistic to expect staff to remember such conversations. I also should not have to make another purchase just to receive compensation for an issue that was not my fault. While I appreciate the staff being polite and helpful, the overall experience has been frustrating and disappointing.
So I have had this Nothing phone 3(a) since March 2025, the issue is the non functional NFC. I have an app that tests NFC, it can read my card not an issue, my Afterpay is in my Google wallet, it has worked before and ceased to work around 2 months in. Embarrassing when going to pay with NFC, only to have a non functional payment system working.… Read more
I informed JB of the issue and they stated they would need to send this off, this was not a solution, I have various 2FA set up on the phone, I bought another cheaper phone, NFC works but I have to always swap out the Sim card.
I emailed Nothing recently with my concerns and they told me JB has to deal with it. I chatted online with JB and they want the phone for assessment, but I cannot do this due to having cpu intensive apps I rely on like my wifi security cams.
This is a well known issue with NFC, I have done all my own problem solving, removed the case, used the camera bump as the point of NFC, but it's not the reader issue, it's software related. I have an app that can read cards, and I can read my ATM card not an issue.
This under ACCC: has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand.
I spent money to have a workable phone, only that it does not allow NFC payments and had to buy another phone just for this.
The phone is of excellent quality, the camera is fantastic, but I have a non functional NFC aspect and I am far from happy.
I do want to add, JB would not allow me to add this review on their site, that says a lot.
Recent reviews
On Saturday 21st March 2026 it was extremely nice of them to replace the Ring Quick Release Battery Pack since the one that came with the Ring Battery Doorbell Pro wasn't charging at all also It was extremely nice of Maddie to organise it all for me last night Friday 20th March 2026. Show details
On Wednesday 18th March 2026 I purchased this for $179 so I can see when my packages get dropped off and I can tell visitors when I'll be back whilst I am out as well. Show details
It may be considered outmoded but I believe customer service (in store) is far and way the most important marketing tool or method a genuine company needs when oriented towards growing its customer base. That is, JBHiFi. Every time I shop in store I am looked after. I still have to pay. Nothing is for free. Only I don’t mind paying when the staff… Read more
recognise I have a budget and show genuine interest by offering me good value for the money. Thank you.
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