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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.7 from 413 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (313)
  • Return Claim MadeYes (83) · No (271)
  • Customer Service
    2.9 (366)
  • Warranty Claim MadeYes (55) · No (289)
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sanoop m.

sanoop m.Sydney, NSW

  • 2 reviews

Wonderful service and helpful staff

published

I had a wonderful experience from JB Hi-fi, the Parramatta branch. They helped me with an exchange of a product I wasn't happy with. Zion and the other salespeople were super helpful. I would definitely recommend getting your electronics and sundries from JB hifi

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta, NSW
Product PurchasedJBL Bar 5.1
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Brian Ellis

Brian EllisCentral Highlands and Goldfields, VIC

  • 3 reviews
  • 1 like

Attentive, knowledgeable service

published

I needed guidance and assistance for a hearing impaired person. I was helped by a courteous, knowledgeable sales assistant (Steve) who directed me towards a few suitable wireless headphones and subsequently purchased a set of Bose wireless headphones for our television that have made a huge difference to a hearing experience. It’s always a simple, attentive and professional experience to purchase through JB HiFi, you do not need not to go elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEssendon DFO
Warranty Claim MadeNo
Product PurchasedBose QuietComfort 35 QC35 II
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Rob

RobGoulburn Valley, VIC

  • 3 reviews
  • 1 like

Samsung S3 Watch

published

Can't speak highly enough of JB Hi Fi Shepparton sales staff & especially the Manager. Bought a Samsung S3 Watch & they were extremely helpful. Would highly recommend this store to anyone wanting expert service & advice.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationShepparton Vic
Warranty Claim MadeNo
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Lorna

Lorna

  • 10 reviews
  • 8 likes

First & Last

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HIFI Online
Warranty Claim MadeNo
Product PurchasedNescafe Dolce Gusto Genio
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HJV

HJVSouth East Queensland, QLD

  • 2 reviews

Store credit provided for not fit for purpose return

published

Today I returned out of warranty waterproof Bluetooth & MP3 earplugs to Mt Ommaney store (Brisbane) as they did not work while swimming as advertised. They were purchased in Adelaide and given as a gift. I have only recently started swimming again and had not previously used in the pool hence did not realize they were not fit for purpose.
I was given a store credit for which I am very appreciative. Great service!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMt Ommaney, Brisbane
Product PurchasedJBL Endurance DIVE
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Not Enough Staff But Good Prices if you ask for a discount

published

My goto store for technology if I know what I want. Hard to get staff as they are always busy. Ask for a discount as they give about 10% if asked

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationErina Fair
Warranty Claim MadeNo
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Lucy Blankenship

Lucy BlankenshipGreater Melbourne (Inner), VIC

Shout Out To JB Guy

published

Shout out to helpful man who spent 10 minutes going through products with me even though I didn’t realise he didn’t work there.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Little L

Little LGreater Melbourne (Outer), VIC

  • 8 reviews
  • 1 like

Great service!

published

Just spoke to José (Jay) in the gaming dept at Fountain Gate and seriously nothing was too much trouble for him and I was only enquiring about a headphone jack! An absolute pleasure and an asset to your company!

Incentivised ReviewNo

Customer Service

published

Great service from Maddy at Whitfords. Thank you. Really good customer service to assist our purchase of a remote vacuum and coffee machine.

Incentivised ReviewNo
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Rod D.

Rod D.Southwest, VIC

  • 2 reviews
  • 2 likes

Terrible Customer Service

published

I went to buy a phone at the Waurn Ponds store and the one I wanted wasnt in stock. When I asked the sales rep whether he could order one in he told me it was a lot easier if I went online and bought it. When I asked if I would have to pay postage he replied that I would but it was only $10. He begrudgingly ordered a phone for me when I said I wouldnt be paying an extra $10 because he couldnt be bothered ordering one for me.

Incentivised ReviewNo
Sanjay

Sanjay Metropolitan Adelaide, SA

55INCH

published

Just been in store and seen they sell tvs smaller than 55inch , not sure why , as a friend of mine said the smallest TV a person should have in there house is 55 inchs . Would like to see the smaller tvs removed from there product list

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationAdelaide
Warranty Claim MadeNo
Product PurchasedSony Bravia KD-75X9300C (75")
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Worst service and Misleading advertising

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCannington WA
Warranty Claim MadeNo
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Phil

PhilGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Re: Fantastic customer service

published

Would like to give a 5 star rating to Adam at JB HiFi Plenty Valley for providing fantastic customer service in relation to a faulty new tv. He went above and beyond in sorting out my problem!

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPlenty Valley
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Looch

LoochCanberra 2600, ACT

Fabulous Service

published

Lochie from the Phillip, ACT Store assisted me and my intellectually disabled brother today with setting up a new very basic phone with a new sim card. Lochie went above and beyond and after a very stressful morning with Telstra, he was my knight in shining armour. Thank you Lochie :)

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield Woden, ACT
Warranty Claim MadeNo
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Seriously bad service!

published

Hour long wait to pick up a click and collect order is outrageous. No apology makes it an unacceptable service.
Shop anywhere else, or prepare to be disappointed and infuriated

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPakenham
Warranty Claim MadeNo
Product PurchasedGoogle Home Hub
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Lachy

Lachy

  • 5 reviews
  • 1 like

Impossible return policy and very rude staff

published

Staff at JB must take returning broken goods personally. Tried to return a expensive TV with an obvious fault, lady at the counter insulted my intelligence without knowing my background history on electronics and we found out later after telling us she sent in a repair ticket that she didn’t. Called a different store to discuss my issue and was on hold for 20 MINUTES after asking to speak to anyone from electronics who didn’t even solve my problem. What a nightmare do NOT buy expensive TV’s from JB. If something goes wrong their return polity is flawed.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationCarindale Brisbane QLD
Warranty Claim MadeYes
Product PurchasedSamsung tv
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Poor customer service and difficult returns policy

published

Customer service was quite unhelpful and rude when attending the store for an issue related to a product that was brought recently, and was not able to receive a refund or exchange despite having evidence of a fault.

Customer Service
Incentivised ReviewNo
Store LocationWaurn Ponds
Warranty Claim MadeNo
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Sbua

SbuaVictoria

Sony tv

published

I wouldn’t recommend purchasing any tv from this store or anything from this store as they do not comply with the laws of practise, or follow there warranty contract, and make up loop holes so they do not have to replace the tv. It’s taken 2 months for a repair and it still hasn’t been repaired and in consumer laws I’m entitled to a refund or replacement and they refuse to do both and tell you to contact the regional head office.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCraigieburn Victoria 3064
Warranty Claim MadeNo
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She didn't allow me to take a look at the new iphone

published

I just wanted to take a look at the new I phone at Chermside Westfield JB Hifi and the sales girl didn't alowed me and she was so rude. They locked the phones to the stand. Then I go downstairs to the Apple store and compare the phones and bought the 12 pro.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield Chermside Qld
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Billabongbloke

BillabongblokeGreater Melbourne (Inner), VIC

Failure to know or comply with Australian Consumer Law

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationJB HiFi Preston Victoria
Product PurchasedMavic DJI Mini drone
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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