1 photo
JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.5 from 667 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for JB Hi-Fi Retail Stores? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Product Quality
    3.3 (464)
  • Return Claim MadeYes (145) · No (385)
  • Customer Service
    2.7 (574)
  • Warranty Claim MadeYes (97) · No (430)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Amanda A.
Amanda A.Illawarra, NSW

Wollongong Jb Hi Fi

published
Customer Service
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Gordon L.
Gordon L.Sydney Surrounds, NSW

Samsung galaxy active watch 2

published

Advertised for $149, upon visiting store informed none in stock and online orders for existing orders only, a scam to get people into shop

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

I want my amplifier fixed

published

One year ago I bought an amplifier from your store. It had 2 years warranty. And then 1 year later it broke. So I went to get it fixed because it had warranty. The staff just said give it to us and we will fix it so I did. However, they won’t fix it. They said there was nothing wrong with it and there was probably something wrong with my wire. There is nothing wrong with my wire and I told them that but they wouldn’t listen. And now they just gave me back my amplifier still broken. I am very angry with this service because I payed good money for my item and the staff won’t even fix it. Not a good experience.

Product Quality
4/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Nick Andrea P.
Nick Andrea P.North Queensland, QLD
  • 2 reviews

Phone replacement gone wrong

published
Customer Service
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
LightfireCreative
LightfireCreativeIllawarra, NSW
  • 5 reviews
  • 2 likes

JB HiFi Still Believes it doesn't need to comply with Australian Consumer Law

published
Product Quality
4/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Cam
Cam
  • 3 reviews

getting frustrated!

published

I'm getting really sick of your business: you've got no cheap, mobile plans; your stores have no WiFi; you have sold me a phone last week with no NFC function (for over 300$); you sold me dud, Dell laptops, one of which was a lemon; archaic, Norton internet "security" package

Product Quality
2/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!
Susie
SusieSouth East Queensland, QLD
  • 2 reviews

Product in the box not the same as the photos.

published

Sol Republic in ear wired buds - no volume controls on the control section of the wires. Can’t be returned because they still work??? Yes there is sound but I can’t regulate it using this set. Who would buy wired earbuds that have no volume control?? The packaging and the instruction brochure both have volume controls in the photos but the ones I bought don’t have them. Surely that’s a faulty product?? JB Hi-Fi wouldn’t let my husband return them. Ridiculous. Mine don’t have the + or - controls.

  • Thumbnail
Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Lee
LeeMelbourne
  • 15 reviews
  • 12 likes

Competitive prices, price matching, helpful staff.

published
Product Quality
4/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Tw3nty-8
Tw3nty-8Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

What happened to JB customer service??

published
Customer Service
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Fong Sifu
Fong SifuSydney
  • 10 reviews
  • 4 likes

JB Hifi did me and favour by refusing to match a Gopro 10 price.

published
Product Quality
3/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!
SPP
SPPSydney, NSW
  • 2 reviews

They will not publish your review if you give negative low rating

published

Today I write a review giving 1 star to product I was not happy with. I write all the facts only. But after few hours they send email saying review is rejected.

Hope consumers know that reviews shown on their site are not impartial.

Customer Service
2/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
wayne
wayneSouth East Queensland, QLD
  • 2 reviews

Can live without them

published

I had the misfortune of visiting and purchasing items of some value from good guys oxley branch. Apart from feeling unfriendly in store their phone manners is far worse. I had the store manager actually call me a liar. They also offered an excuse for non delivery contrary to the suppliers excuse. They even told me that I had not received text messages from supplier advising of delivery of all items. Good guys suggested I would not be getting all items. From now on I will be going to another store for my goods.

Product Quality
5/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Matt S.
Matt S.Perth, WA

customer service terrible

published

Lost a loyal customer tonight, spent $ thousands of $ over the years. Harvey Norman has just got a new customer. Midland Home customer service terrible

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Andrew06
Andrew06Sydney, NSW
  • 12 reviews
  • 4 likes

Unbelievable

published

I purchased a set of Razer headphones from Jbhifi at Artarmon. I was told they would text the receipt to me. They sent me a receipt, but it was for a purchase I had made the week before. I rang the store and told them. They said that they could not find any reference to my purchase. Because I had no receipt, I was unable to register the headphones and I was unable to download the 7.1 surround sound software that came with the purchase.

Product Quality
5/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Pen2paper
Pen2paperPerth, WA
  • 2 reviews
  • 1 like

JB Hi Fi at Perth's ENEX store

published

My phone had 15% charge left on it and failed to recharge at home. In store I was served by Felix who asked if I had tried wireless charging and offered to see if my phone would recharge wirelessly using their display charger. It worked. I bought a wireless charger there and a couple of days later went back to buy a new Samsung phone. Felix set up the trade in deals. I had already been to the Apple store and they are helpful so I was surprised by the level of knowledge and skill at JB Hi Fi that I want to give them this positive review.
The only negative thing is it is noisy, even when I went at a not busy time of day.
Will I shop there again? Yes
Do I recommend it? Yes.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
pete smith
pete smith

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz
Fired Up
Fired Up

A quick call will provide the answer

See all JB Hi-Fi Retail Stores questions

Get an answer from our members

JB Hi-Fi Retail Stores

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.