JB Hi-Fi Retail Stores
Part of JB Hi-Fi 2.2 

JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores
2.5

1,041 reviews

PositivevsNegative
35% · 365650 · 62%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
3.2
Customer Service
2.6
Brand Manager for JB Hi-Fi? Claim your listing.

Reviews

1,041 reviews
Dee
DeeSouth East Queensland, QLD
  Retail Stores
Mike Pattie
Mike Pattie2 posts
  Retail Stores

Broken TV customer service nightmare

Absolutely non existent customer service. Got delivered a TV that was smashed upon delivery. Called local store and they asked to send an email with pictures to an email address and then called them back and asked for pictures of the whole box (this wasn’t specified in the first phone call). Told them there’s no damage on the box clearly this product was damaged before boxing and it’s like they didn’t believe me. Took a day off work losing money to be home for delivery and they were going on like I smashed it on purpose as soon as I unboxed….asked to patch through to manager, he then put me on hold back to one of his team. Now gotta wait 3-5 days for the online team to “investigate” shambolic customer service. Show details
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Ali
AliSouth East Queensland, QLD2 posts
  Retail Stores

Non existent customer service at Chermside branch

No help offered when trying to purchase Asko washing machine at Chermside outlet. Tried to get attention of a team member after waiting in the designated area for 15+ min, lady nodded and paged for assistance via head set, another 15+ minutes and no one came, took our $2k elsewhere. Show details
Chinthi
ChinthiGreater Melbourne (Outer), VIC
  Retail Stores

Not good customer service

I have bought all my phone out right through JB HI FI, but when I was in overseas Samsung Flip 4 display went as it stopped working. I took it to the store and they checked with the repairer who said it had 3rd part repair. I was helpless in overseas as I need a phone so borrowed my friends phone and he fixed mine without my knowledge. I spoke JB and requested if I can give the Flip 4 and happy to purchase a new phone with extra money. But they cannot help me, as a loyal customer I expected them to be flexible as this never happened before, but it will be good as good will gesture should provide the customer with some waive off. Not Happy with the service at all, will not purchase any more product through JB. I wish if I can give 0 star. Show details
Ggg
Ggg10 posts
  Retail Stores
Toni
Toni2 posts
  Retail Stores

Worst delivery and installation

Very unsatisfied with the service provided. Store experience was fine but had to wait a while for a sale person to even acknowledge me.
I asked if it could be installed they said yes. And they would take away the packaging. This involved two phone calls and the dishwasher is sitting in the middle of my kitchen not hooked up. Paid for a service yet I'm doing all the work.
After this experience they have definitely lost a long time customer Show details
Sooty
SootyRichmond-Tweed, NSW25 posts
  Retail Stores
Bronwyn  T.
Bronwyn T.
  Retail Stores

Non existent customer service

We were ready to purchase a desktop computer and a tablet. We knew what we were after but wanted to see it first. The website said it was available.
We asked 4-5 staff members to assist and waited where we were told. They said they would help in 5mins, when they were finished with a customer, etc. We waited where we were directed. No one came and no one assisted. The service was non eventual and we left, taking out money with us. Show details
Mike B.
Mike B.2 posts
  Retail Stores

Prices on the up at JB

Definitely have noticed JB aren’t discounting like they were.
Price of a pair of Skokz Pro earphones gone up 13% in 5 weeks.
Take it or leave it, so I left. Show details
ALx
ALxCentral Queensland, QLD2 posts
  Retail Stores

ugly workers and terrible store policies

Criminals and rubbish 'woke' workers who all look like they came out the pits of crap the way they look. Hire some normal RESPECTFUL people who aren't RUDE and CLASSLESS.

Had to go through the ACL because these people who don't know jack crap about the crap company they work for wouldn't honor the warranty. Show details

Product Quality
Customer Service
Josie C.
Josie C.
  Retail Stores

Great sales staff

We went to the new Tea Tree Plaza and sales assistant Sara helped us she was great to find what we were looking for at Gepps Cross store she went out of her way to help us
Thank you from Josie Ciavola Show details
Michael98
Michael98AU2 posts
  Retail Stores

Holly at JB HIFI Whitfords City saves the day!

Tried to get a price match done at Whitfords City branch which initially turned out to be a nightmare. The request was for a Microsoft product which was on sale at an alternative reseller in WA but staff were hesitant to match it citing various clauses that did not exist on JBs price match site. I was handed off by 3 staff members who were all very polite but unable to help. Finally, Holly the manager was engaged to help and she cut through all the red tape to make it happen. All in a flash. Well done Holly and team, customer faith is restored once again. Show details
Product Quality
Customer Service
Damien K.
Damien K.Murray Mallee, SA
  Verified Retail Stores

Great and quick service and helpful assistance

I went in to get a phone and I came out with a phone. I was the satisfied with the experience. It was quick and easy and received great assistance Show details
Mirella Mandica
Mirella MandicaSouth Australia5 posts
  Retail Stores

WEST LAKES JB HI-FI STORE

West Lakes Jb Hi-Fi Retail Store.
A huge TY to SPENCER for wonderful customer service. A very friendly,helpful and understanding young man. I sincerely appreciate your time and assistance. A great asset to Jb Hi-Fi. Show details
Sturmer R.
Sturmer R.7 posts
  Retail Stores

Questions & Answers

Mark S.
Mark S. · Retail Stores

Tv 65.70 " android

Paula allsopp
Paula allsopp · Retail Stores

Have you got the DVD forever my girl

micheal
micheal  

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Alicia · Retail Stores

How do I make a formal complaint for being mistreated at the store

pete smith
pete smith  

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up  

Clearly listed in their website

Nunya Beez
Nunya Beez  

Clearly mad.

See all JB Hi-Fi Retail Stores questions

Extra Information

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