JB Hi-Fi Retail Stores

I've just bought a replacement printer from JB Hi-Fi Ballarat, and I want express my heartfelt thanks for the wonderful personal service received. I had gone first to the Canon website, wanting to stay with what has been a reliable brand. From there looked at two local stockists (Officeworks and Big W). Neither local store could be contacted… Read more

directly - as I wanted to go into Ballarat, I sought to find out if they had the item in stock. So I rang JB. First plus was that I got through to the store, and a helpful staff member ran through some options. I drove to the store, talked through options and ordered and paid for a new printer (it would have to come from Melton). Advised two days later that it was ready to pick up, and it's now plugged in and working. After the frustration with the other stores, I was almost in (happy) tears at JB. Maybe we are lucky with the staff at Ballarat. If so, please never change! We bought our new laptop here last year too, and will be back for our next purchase. Personal service is a precious plus.

I was in JB Hi-Fi at Macarthur Square and I popped in because I was having issues with my security camera with the SIM card (4G Uniden SIM card enabled camera )... possibly being corrupted .After conducting a few tests and by a process of elimination I was pretty sure that I would need to change the SIM card. I spoke to Grant who had looked after… Read more

me the last time I was in the store (with excellent service and advice !! ) and without any hesitation, problems or issues Grant changed the SIM card immediately. I then reprogrammed the camera which then successfully became operational showing live footage and storing images as well. There has been no error messages or video issues since we replaced the SIM card and I can only thank Grant for his professional can do attitude and fuss free attitude in resolving my camera problem. This was just a repeat of how he looked after me when I was in the store the last time... very much appreciated and absolutely fantastic !!...he should receive employee of the month or at least be rewarded and acknowledged for his great customer service skills .....and is definitely a valued member of JB Hi-Fi Macarthur Square. So if you require to purchase anything electronic , electrical , phones or advice and or service you can't go past JB Hi-Fi at Macarthur Square... speak to Grant or any of the other knowledgeable team members in-store.

Purchased a Xbox had a problem with it took it back to be repaired told 4-6 weeks maximum . It’s now been 8 weeks no updates ever been given to us in that time frame . Finally spoke to the manager and requested a refund due to lack of updates and an… Read more

unreasonable time frame for this to be resolved. Manager refused and was completely unreasonable and told me that they shipped a new Xbox to us days ago funny that they told my hubby the exact same thing last week and we are still waiting! Was never asked if we wanted a new one or given any options just told we are getting a new one ! Spoke to fair trading they advised me to put a complaint in for I have an every legal right to a refund ! This is the worst experience I’ve had from any retail company nothing but frustration! Once bitten twice shy ! I’ll definitely be going back to Domayne they know how to look after their customers!

Lazy in store – Will not pick up the phone after the receptionist transferred the call or return calls. The Good Guys were much friendlier and more efficient, so I bought my new TV, Microwave and cabling from them. Show details

Purchased new earbuds from Mount Barker jbhifi, fantastic store. Had the pleasure of dealing with Bee and Dan, both very helpful, polite and knowledgeable. Highly recommended for all your electrical products. Highly recommended

Well, after a monumental stuff up on our part that ended up with a large TV going to be delivered when no one was home that day it was sorted by JB hi-fi at Loganholme. A huge things to Dan, and the installers who agreed to take it out and install it the next day. Show details

The experience i had in this store was great(Shellharbour) but unfortunately I was not told when purchasing a headset you needed a PC for an xbox headset. Plus, I the product I wanted to review os not on the website. JBL Quantum 910x Xbox edition. Have owned this headset for around 2 months. Great headset, but does have some flaws... 1 - You… Read more

need a pc. Yep, even though it is designed for Xbox, a PC is needed for any firmware updates and changing settings, which does not say anywhere on the box packaging. Which is hard when I dont own one! Big oversight and nearly false advertising!! 2 - Battery life is not accurate and actually bad. They say you get 37 hours. I am lucky to get a full day out of it and I charge it every night! 3 - The app on mobile has never worked, even went through support but they say everything was fine. I cant change any audio profiles, even clicking on different ones, the sound does not change. Lucky I ended up buying the Dolby so I atleast have an EQ! 4 - The lights, you cannot turn them off. That has to be done on PC, again a headset specifically designed for xbox needs a PC to even be able to turn the lights off, which absolutely drains the battery with the constant flashing! 5 - The sound. The sound is actually great, but only have like 2 sound settings. Head tracking on/off or spatial sound. THATS IT.. The noise cancelling, honestly isn't the best. I still hear outside noise somewhat, but does muffle the sound slightly. 6 - The feel of wearing them are pretty comfy, and yes a little heavy, but they begin to slide eventually, which is noted by various reviews. For a headset with a price of $499!(i paid 248) should be better quality in that department.

To sum it all up, they are a good headset except for the App not working like it should with audio profiles not changing the sound at all, needing a PC for updates or setting changes like turning the lights off to save battery. Which is hard when one doesnt own a PC!

Store experience was great as they price matched, hence why I got it 50% cheaper! Always keep that in mind, they will 100% price match anything if its available at any place online or in store, except obviously Ebay and Amazon ect.

JBs price matching policy is an absolute joke, they were nearly $300 (nearly double the price) more expensive than common competitors and would not come close in price.. I will not buy from them ever again.

I bought a new hard drive from JB Hi-Fi ( Loganholme in Hyperdome Central Mall )- on 30 June and transferred many important files to it. After only 3 weeks, the hard drive stopped working and I could no longer access any of my data. The store only offered two options: exchange the hard drive or receive a refund. However, both options required me… Read more

to return the faulty hard drive. If I wanted to keep it and try to recover my important files, I was told to find an external repair or data recovery shop and pay all costs myself. JB Hi-Fi would not provide a refund, replacement or any assistance with the recovery cost if I kept the faulty drive.

Because the hard drive contains many important files, I felt unable to return it immediately. I was very confused and had no choice but to take it home.

Although the store offered a refund or replacement for the product, I am very disappointed that there was no practical support for the serious data loss caused by a hard drive that failed after only two weeks. This experience caused me significant stress and wasted a lot of my time. I understand that the store offered me a refund or replacement, but I still feel their response was irresponsible. This was a data storage product, and it failed after only two weeks. The main problem was not only the cost of the hard drive, but also the loss of access to many important files.

To receive a refund or replacement, I had to return the faulty hard drive and give up the chance to recover my data. If I kept it to try to recover my files, I had to find an external repair or data recovery shop and pay all costs myself, with no refund, replacement or assistance from JB Hi-Fi.

*The staff member explained these options and then simply handed the faulty hard drive back to me. He stood there casually shaking his leg, which made me feel that my concern was not being taken seriously. I felt that all the risk and responsibility were pushed back onto the customer, even though the product failed shortly after purchase. * The staff member also told me that this was all they were required to do and that the rest was “up to you.” This made me feel that they were simply ending the conversation rather than trying to help with a serious problem caused by a product that failed after only 3 weeks.

I left the store feeling confused, stressed and unsupported.

Jb-Hifi staff can be the biggest danger for this company. They have completely given up on customer service and price matching. I find Moore park gardens JB just unbearable. I will take the Advice from the rude audio sales person who told me to go to Amazon or marketplace. Amazon here I come Show details

Bought some earbuds for around $100 a few years back, they are faulty, returned for a refund/replacement. Same item is now $179 so I was offered a $100 refund because obviously replacing a product worth considerably more now than it was a few years ago isn't in their best interests. Terrible service Show details

I would like to share with you my experience with JB Hi-Fi, Broadbeach, QLD. They are one of the worst companies I have had the misfortune to have dealt with! No wonder the staff are rude, arrogant and aggressive when their area manager is worse than all the staff put together. In my opinion she should be scrubbing toilet bowls with her tongue!… Read more

Stay away from them, use The Good Guys / Harvey Norman instead! Let's completely boycott this brand! Please see correspondence below:

My Email Sent to their CEO on 1/7.26

Last Wednesday I was absolutely devastated to wake up to a blank phone screen, which resulted in me losing all my data and contacts. I was working in Surfers Paradise at 1pm that afternoon so decided to go early and pop into your Pacific Fair store, which turned out to be a very grave mistake!!!!!

Upon entering the store I was advised to make my way to the phone section where a member of staff would meet me. I was astounded to be faced with a guy who showed absolutely no interest in me as a human being and was only interested in selling me the most expensive phone available - he simply wasn't listening to what I needed, I kept asking him the difference between 2 similar phones but he simply did not give a d#mn. Eventually, I had to make my own decision and asked if he could urgently assist with simply setting up the transfer between phones, which he point blankly refused to do!!!!!! I am semi-tech savvy, but how do your elderly clientele cope when faced with rude and arrogant 'Bill's' that work for you?????? His arrogance was unreal!!!!! I only found out his name as I asked the lady who served me. I repeatedly explained to every member of staff I encountered that I didn't have long and needed to get to work, but it was like I told each and everyone of them to take their time, as they showed no urgency whatsoever.

Eventually, when my purchase was finalised I walked the 20 minutes back to my car and sat and attempted to change the sims between my old and new phones. The sim port on the brand new phone I had just purchased would not open no matter how often I tried, I then walked back to the shopping centre and went to 2 separate phone kiosks and asked for their assistance in fitting the sim into my new phone but they both were unable to do so and both advised that the phone was faulty and that I should return it to the store where I purchased it!!!!!

By this time I was already late for work and ran back to your store, only to be faced by another rude and arrogant employee who had no intention in helping me, so I insisted that she call the manager, who was actually nearby, which was a relief until I found out that the manager was worse than all her staff put together - rude, arrogant and abrupt - how do you train these staff Mr Trainor??? not one of them showed an ounce of good customer service. The manager spent at least 15 minutes trying to open the phone (despite my repeatedly telling her that I was late for work) and kept accusing me of damaging the phone sim port, until eventually she was able to open it, but at no time did I receive an apology of her insistent accusations that I had damaged the phone. She then kept insisting that there was nothing wrong with the phone but I insisted that she get me a brand new one, which took her another 15 minutes to do as she kept telling me there was nothing wrong with it!!!!!!!!!!!!!!!

I lost 2 hours pay as a result of your staff and would very much like you to immediately reimburse me for the $150 lost to the following bank account: BSB: xxxx Account Number: xxxxxxxx. Should you disagree with my request, I would like to receive a copy of the CCTV footage for both my visits within 48 hours.

Email Received 2/7/26:

My name is [Name Removed] and I am the General Manager supporting our Queensland stores. Cameron Trainer passed on your feedback and asked that I contact you directly. Acknowledging that the team replaced the phone in store, as a gesture of good will and to resolve your complaint we offer you a $150 JB Hi-Fi gift card. If you could please advise your preferred store to pick up the gift card or alternatively provide your postal address, we will have that organised for you.

[Name Removed]@jbhifi.com.au

I responded on 4/7 (which has bn ignored)

Why have you not sent me the signed minutes of meetings taken whilst conducting the staff interviews that you allege to have carried out?????

I expect to receive the following by COB Monday 6/7/26;

$150 paid into my bank account Copies of Staff Interview minutes of meetings Confirmation that either yourself or your CEO will be meeting me and my lawyer friend at your Broadbeach store on Wednesday 8 July at 12.30 prompt in order for me to view the verbal / visual CCTV footage of both visits to the store.

HOW FUNNY THAT NO RESPONSE HAS BEEN RECEIVED,

STAY AWAY FROM THEM EVERYONE, THEY ARE NOTHING BUT TRASH!

I purchased a Hisense 55" TV from JB Hi-Fi in early June 2026. Within two weeks, the screen began flickering. I documented the issue with videos and returned to the store where I bought it. Staff told me nothing could be done until a Hisense technician visited my home to run a diagnostic test, and advised me to call back if no one contacted me… Read more

within three days.

No technician came. I returned to the store to follow up and was given the same answer: they couldn't help until the technician's visit. It has now been over a week, and I'm still left with a faulty TV and no scheduled appointment.

The store agreed to a replacement on the condition that the diagnostic test is completed first but if the technician never comes, that condition can never be met. As the retailer I purchased from, JB Hi-Fi should be taking responsibility for coordinating this process, not leaving the customer to chase the manufacturer. Also I don't have any contact details to reach the technicians so I have been thrown into a stressful loop sadly.

About opel phone unlock phone I'm having issues with clicking on Google Play store it keeps flicking me out of the apps and back to home screen having the same problems with my messages now then this is really annoying it's interfering with my business and trying to contact my family I'm not happy with this device I demand a refund or warranty… Read more

urgent. I do not recommend anyone buying this phone to anybody I reckon it's a scamming you of money what I call this phone companies dodgy phone devices opel phone device pushing you into a cheap deal talk you into product so that they can rip you off of money crooked companies that's what they are and especially if this is has anything to do with the government interference.