?
? !
1 photo
JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 498 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (365)
  • Return Claim MadeYes (106) · No (310)
  • Customer Service
    2.8 (436)
  • Warranty Claim MadeYes (66) · No (337)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Haval S.

Haval S.Sydney, NSW

Store manager in bankstown store

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

Blacktown branch

published

Worst place to shop JB Hi fi Blacktown no customer service at all. End up going to officeworks and got the product cheaper then what JB Hi fi had.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Wessley R.

Wessley R.Sydney, NSW

Not happy Jan

published

Bought a surround sound system off them (Sony), was completely unsatisfied with the products sound. I took it back and explained actual faults with the item and was then bombard with crap about it being my TVs fault even though the faults I mentioned were wide spread online, and my expectations were pretty much ridiculous for a $430 (normally $599) product. Have spent over 5 grand at this shop over the years. Never again. Will happily take your cash but don’t wanna hear the problems.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
joby mathew

joby mathewRichmond-Tweed, NSW

  • 2 reviews

Very bad customer service from tweed city jb Hi-Fi

published

I bought a smart watch for Mother’s Day gift and it was a wrong product. When I bought the smart watch I asked the salesman that if it doesn’t work with phone or if she doesn’t like can I bring it back Then he said it is fine. He didn’t say you should not open the box or touch the watch..But when I try to return the product the manager said because we opened it they can’t return it. It is totally unacceptable.. we bought it yesterday afternoon today early morning I asked for refund; they can’t do it..I never ever going to buy anything from them so terrible I lost my 300$

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Gabby

GabbyPerth, WA

  • 4 reviews
  • 2 likes

Best Prices and Service

published

I have never had an issue with them. We had a couple products fail within warranty period, which JB switched for new ones and upgraded versions also. Their prices are always the best out there and you still get further discounts if you ask for it.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
DJCitySKYTECRubbish

DJCitySKYTECRubbish

  • 11 reviews
  • 21 likes

JB HiFi Do not answer the phone they are pathetic. Don't waste your time with them.

published
Product Quality
Customer Service
See all answers
1 comment
Similar opinion? Write a review on ProductReview.com.au!
Paul E.

Paul E.Metropolitan Adelaide, SA

JB Hi Fi Adelaide excellent customer service with difficult warranty issue.

published

Bought Nokia 6.2 on Line 3 months earlier. Christain and Liz (Mgrs) supplied loan phone and managed the difficult Nokia Repairer. When Nokia confirmed it was not salvageable (software and hard drive failure) they immediately credited me on a premium google pixel 4a gave a huge discount and assisted in data transfer and contact lists on site via their google rep ? Len. Phone works great and genuine no fuss staff. Excellent Paul E

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Mark

MarkDarwin, NT

  • 11 reviews
  • 18 likes

Disgusting Rude Store Berrimah NT

published

Disinterested female on main counter chose to break away from communication with myself mid sentence in order to use her mobile phone when I was asking her whether stock was available for a particular movie title. When she finished on her mobile phone (30 seconds later) she promptly handed myself a piece of paper and pen and asked me to write the detail down for her to look at it. She then looked at it and said to myself quickly “we don’t have that mate” and walked away.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
john w.

john w.Illawarra, NSW

  • 3 reviews
  • 1 like

Poor customer service

published

Went to Warrawong JB HiFi. Walked in the store. Most of the sale assistance were standing around talking to each other about their private lives, which was extremely loud, so loud you call here it through the whole store. After about 10min a sale assistant came up and asked if I need help. I told them what I needed. Replied “Sorry we don't have that. I don't even know what it is” news flash it's on your web page. Just had to leave and bought else where.

Customer Service
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Not satisfied

published

Couldn't even price match a store / refused to price match a hard drive mentioned it was below cost but i don't think it was.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Corey

CoreySouth East Queensland, QLD

  • 2 reviews

Very poor customer service

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
David

David

  • 17 reviews
  • 9 likes

JB HI FI refuse to exchange a gift card with receipt (but EB games will) and refuse to provide a resolution

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Daniel

DanielHiggins 2615, ACT

  • 2 reviews

Good customer service

published

I was in the Canberra centre store yesterday to buy a laptop. The young gentleman spent his time explaining the differences between few different models and guided me on which one would be best suitable for me. Really appreciate the time and effort.

Customer Service
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!

Great experience all round, thank you!

published

Purchased a brand new pair of Beats headphones and the overall experience was fantastic. Plenty of help in store and a smooth process from the moment I walked in. Can't beat JB Hi-Fi.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Horrible customer service and rude employees

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
den

denSydney, NSW

  • 14 reviews
  • 9 likes

Moderate service

published

Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Annette

AnnetteGreater Melbourne (Metropolitan), VIC

Less than one if i could.....

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Sanity restored

Sanity restoredSydney, NSW

  • 8 reviews
  • 3 likes

Condescending

published
Customer Service
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Roy M.

Roy M.Sydney, NSW

Excellent Customer Service

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Naomi

NaomiPerth, WA

If I could give them a no star rating, I would.

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 25
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer

See all JB Hi-Fi Retail Stores questions

Get an answer from our members

JB Hi-Fi Retail Stores

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.