JB Hi-Fi Retail Stores

I initially gave a 2-star review, before getting the issue resolved. I was still upset due to the miserable Good Guys experience. I have changed this toa 5-star review. I ordered a 98" and 75" TV in-store on 22/12/2025. The two TVs were delivered today, 02/01/2026. The 98" TV had clearly been opened before, the manual was missing, the cord was… Read more

used, the stand was scratched, the batteries were already in the remote. I didn't fully unbox the TV or test it as I wasn't willing to accept it. As soon as I noticed that the product packaging was already opened I took photo and video evidence. Clearly I had been delivered a second hand TV. I did contact the JB HiFi store it was ordered from and they did order and delivery a replacement which was new 1 week later without fuss.

Very good Customer service from Rome of the Prahran store, State of Victoria. Very good selection of stock. Show details

Terrible After Sale Service - JB HiFi Staff Lies and Don't Help at All for Warranty Claims – Terrible After Sale Service - TCL TV - Very bad after sale service. JB HiFi staff (Mount Druit NSW) lies and don't help at all. JB HiFi Warranty claim team said TCL support team tested the TV for one whole week but could not identify the issue, so no issue at all. I brought the TV at home, and TV is still malfunctioning... pausing/hanging,… Read more

automatically changing apps while the remote is lying on table (so no button pressed e.g. automatically changes/switches apps between Prime video to Youtube and NetFlix to youtube, somtimes gets stuck or navigation keys stuck. I called TCL TV warranty claim support, and they confirmed that they didn't receive the TV and JB HiFi team tested it. Now JB HiFi say they cannot do anything because the warranty time has passed, and suggested to contact TCL if they can help. Don't recommend JB HiFi at all.

DELIVERY MISMANAGED - NOT following what's written on the TV box by Manufacture – We bought a Samsung 65 inch TV from Castle Hill store. Its Clearly written on the box TV should be carried by 2 people and should not be puled or dragged.(see attached) However the The Toll Delivery company sent only one person. Day 1: Delivery Person came to deliver the TV, but he could not take the tv out of the van and he left. Day2.… Read more

Different Driver came, Since its too heavy for him He was flicking the TV upside down from the van and dragging the TV on the road and foot path. then to the house.

1) Why JB Hi Fi is not instructing their delivery contractors to follow the manufactures instructions written on the TV boxes. We are coming to your store to buy the TV and we expect the TV to be delivered in good condition. 2) Toll, Delivery Company also Not following what is written on the box and sending only one person and dragging the tv. This was loaded by one person in to the van and delivered by one person. Mishandlings the TV can damage the TV.

I am hoping that JB HI FI will read this review and take necessary action to fix this issue. due to data issues I have only attached small part of the video

Please see the attached images

Long time JB customer. I prefer instore buying so I can pick well. Lots of variety and great quality, great customer service maybe its because they know me and I have money to spend anyway I have never had an issue. Recent purchase in ear phones. Top brand. Very pleased. Show details

I bought a music cd online from jbhifi for the first time and the process was very easy and i got a cd I've been looking for for ages thanks jbhifi Show details

Don't pick up behind Elizabeth St, Melbourne as you can get trapped by Delivery drivers in a single lane who are dropping off or picking up stock and staff who are too busy trying to serve customers. I've waited for over 40 minutes for my item after I spoke to the staff.

This is my amended review. I jumped the gun on an issue with jb hifi before contacting them. They were helpful in refunding the difference on a tv marked down $300 dollars a couple of days after I’d paid a higher price. They have (at the time of this review) a 14 day window where you can request the a refund or gift card. So, 4 stars, not five because it’s been a lot of bother. Show details

I purchased a $1,700 vacuum which never ran well but finally stopped working completely about 11 months old. It was replaced by the manufacturer then the exact same thing happened within 4 months. The manufacturer refused to fix it again and even though JBHiFi's terms and conditions state they will warrant items of that value for two years they… Read more

said "the unit has not failed to meet consumer guarantees" and refused to fix it or replace it even though it completely didn't work. Then they tried to say I was claiming under the Australian Consumer Law when it is their own terms and conditions on the website which describe the two year warranty. I'm totally at a loss as to how a vacuum that won't vacuum meets its consumer guarantees or fails to be warranted. It would be funny if it wasn't such a blatant attempt to forego their lawful, and morally correct, obligations. Don't believe a word of their terms and conditions, they are clearly just lies!

I have browsed at, and bought items from several JB Hi-fi stores in Victoria and South Australia. The biggest draw for me is the product range, and in some cases, prices. After recent visits to 3 Melbourne CBD stores on the same day, my opinion on the chain has diminished from a rating of 3.5 to 2. Primarily, this is because of the brand's… Read more

appalling instore customer service.

I wanted to audio test two models of expensive pairs of headphones. At the Bourke St. store I was able to do this with one well known brand but the other brand was not on display as a listenable demo pair. The previous model had once been on demo display (there was an empty space) but I found out later they been stolen by a lowlife shoplifter. Regardless, even if they those phones were available to listen to, reviews say this pair sounds and feels significantly different to the updated model I wanted to test. I confirmed later that model not been, and were not ever, a display/demo item.

After a couple of minutes I garnered the attention of a female staff member, who went off to get me appropriate help. I had to find her again after a few more minutes to ask whether any help was actually coming. Apparently so, but had no idea who the staff member would be. After 15 minutes with no assistance I found another staff member. They said the only version of the model I wanted to listen to, was in unopened boxes on the shelf and they don't let customers test listen these because of "hygiene issues". After a brief conversation with another staff member, who was was highly distracted serving customers at a checkout, he also stated that it is unlikely I could listen to a pair in any other nearby JB Hi-fi store. Because of what had preceded I had no confidence in that "assumption".

Silly me trudged off to the next JB Hi-fi situated in Melbourne Central. After 5 to 10 minutes of trying to get the attention of a staff member it was confirmed to me they didn't even stock that brand.

Next stop was the Elizabeth St. store. From what I could see they had the brand and there was even a "demo/display" space for the headphone model I wanted to test. The male staff member said that they had actually been stolen and their policy around hygiene issues was the same as the Bourke St. store. My comment to the male staff member was if I'm going to spend $650 to $700 on a pair of noise cancelling headphones I'm going to want to know how they felt on my head and their audio quality. The staff member agreed and even stated another phone customer had said the same thing about the same pair of phones. In this case JB Hi-fi, wouldn't it be appropriate to provide some temporary soft, thin stick on ear pad barriers (or the like) for listener testing?

All in all a very disappointing experience. You lost a sale JB Hi-fi, because two days later I ended up being able to test and buy the phones from from a dedicated hi-fi shop in South Melbourne. But that's another review.

Most of JBHIFI electrical wares are faulty as my headphones broke and caused an notification issue in my ps4. Most electrical equipment is faulty and you always have to take electrical equipment back to get repaired in JBHIFI. I do not recommend JBHIFI if you want electrical equipment or expect electrical equipment to break by itself and go faulty… Read more

its not worth the deal. I am no longer buying a headset from JBHIFI again. Expect faults its not worth the deal.

Trent from Castle Towers JB Store. He sold me an Apple Watch with the best customer service I have come across yet. Show details

JB HIFI honoured refund of faulty Product – I purchased a TV made by TCL from JB HIFI. Unfortunately from only March to the end of May the product developed a line of dead pixels. TCL resolution of this issue was professional, streamlined and oddly for a massive organisation in my… Read more

experience, very considerate of my input and contentment with the process. They have also received a 5 Star rate for service. JB HIFI staff were equally professional and followed TCL’s email indicating if I wanted to either receive a store credit or refund. I chose refund. After I impeccably bubble wrapped and boxed up the TV etc to keep it safe from damage, I forgot the Remote amongst all other documents and cables. JB HIFI trusted that I would return with it even after receiving my full refund. Of course they could halt refunding I’m sure, but I greatly appreciated the gesture of trust, and I promptly returned the device.