Reviewer Photos & Videos
Do not trust JB Hi-Fi with your online purchase
Pre-ordered Nintendo Switch Animal Crossing: New Horizons Special Edition Console and the game from JB Hi-Fi and paid for express delivery. Despite these two items were purchased under the same order, JB Hi-Fi shipped them separately, one with TOLL and one with Australia Post.
The game (delivered by TOLL) was received on time and I was glad it arrived without damaged as it was packed in a thin loose padded bag.
However, the delivery for the special edition Nintendo Switch console (Australia Post - Express Post) was late. After waited for 3 mo...re days than the initial delivery date, the parcel arrived. I unwrapped the parcel excitedly but only found my limited Nintendo Switch Animal Crossing: New Horizons Special Edition Console was DAMAGED. The item was wrapped poorly with just one layer of bubble wrap inside a thin parcel bag, the item's edges weren't even fully covered properly. JB Wi-Fi should know better on how to keep our precious order safely by packing it inside a box instead of a super thin bag, the bubble wrapping wasn't even done properly! Why on earth would I pay for express delivery but only to received the items shipped separately and late? Why the hell would I pre-order to receive an limited and expensive item damaged?
JB HI BYE
My experience with the Wetherill Park JBHI-FI chain is always an unpredictable experience.
Sometimes i'm served within 5 minutes other times it can take a whole hour for someone to even look at me.
Generally a nice and happy environment but once it's busy the team culture is very negative and that reflects badly into my shopping experiences.
We brought a brand new I brought a Hisense 43-inch P1 Designer Collection 4K UHD from the rouse hill store. They have lied to Hisense about the checklist they never showed me the tv out of the box, I told them about the box being broken was totally ignored they box was never ever open to be checked like they say they suppose they tape was all attached on the box like it had never been open. They are the biggest liars and scammers ever, we got the tv home and was setting it up turned it on to find the screen was cracked. Jb hi-fi is not takin...g responsibility for there actions and are blaming the customer and refuse to honor the warranty. We found the customer service staff to be rude obnoxious arrogant not to mention very pushy and couldn't care about the customers I saw about 6 playing on their phones and about 6 or 7 badmouthing and talking bad about other customers or other staff members & completely ignoring customers it was pretty disgusting and unprofessional I refuse to shop in ANY JB HI-FI stores and I shall recommending family and friends to go else were to shop and not bother with JB HI-FI.
Went to JB hi-fi sunshine plaza to buy a GoPro hero 7.
Asked them to price Match as I had found the product for less at another store. The other store and product met all the price Match conditions but they would not do it.
I have had this problem with other large store chains, they advertise they will beat their competitors on price but when you find a price that beats theirs by more than a few dollars they fight it hard.
Very positive experience at Chadstone JB HIFI
I went into Chadstone JB HIFI with what I thought was going to be a complicated issue. A couple of the guys there were incredibly helpful, patient and educational. Once my original issue was addressed, they even helped me figure out some problems I was having with my internet and I honestly couldn't be happier with the outcome. Thanks for your time Chadstone JB HIFI
JB HIFI Price Match Policy is rubbish
Harvey Norman has a Instax Mini 9 special for $57. Officeworks matched the price. They both are veriable online. Knowing JB also has the Price Match Policy, I went to ask the Foutain Gate store and was told that they can only match prices if "they are not under cost". I left and then looked up JB's policy online - it stated the following:
"We will enthusiastically match the price of an identically stocked competitor product. Negotiable deals are part of our everyday promise. A JB Deal applies to identical products in stock at both the competito...
Spreading the seasonal flu and common cold by staff
I've been to several retail stores and in the past few months I've encountered numerous times at various locations around Sydney (including Westfield city, Bondi Junction and Eastgardens) JB HiFi very young staff members behind the counter coughing, sniffling terribly and appearing flustered and ill from the common cold or flu. The managers of these stores need to understand the obvious: that while an ill customer can transmit a flu/cold virus to 2-3 people on average, a staff member behind the counter, who serves hundreds of customers, will potentially transmit it to many-many more. It is not responsible to practice a policy of retaining sick staff in the JB HiFi stores with the flu or a common cold virus.
Fitbit Alta HR watchband broke cost $40 to replace new watch $79 RRP $129 excellent service Thankyou JB HiFi Kedron
directed to watch area excellent service was very impressed by staff and the store
Happy that I got a new watch for not Much more than a new band impressed
Easy and on time
Got 2 phones on plans and served by nathan a rep in craigieburn. Offered the deals for the phones and activated straight away. Spot on service conditions explained. And deal done. Kudos!
Good Customer Service
The staff over at the Myaree super store is awesome! They are knowledgeable with their products and can point you to the right direction.
I bought the wrong item initially and had to come back for a refund and they were more than happy to accommodate as well!
Kudos to you guys!
Terrible customer service
I went to the Whitfords store & asked for a particular product & colour. I was told it’s not available. 10 mins after when I called it was available! I wonder how? Magic ?
Is it because I asked for a price match? Or is it because of my skin colour ?
- Verified customer
they gave me a full refund when I took my portable indoor AC back because it was running to loud....
thats why I buy ALL my electrical goods from here...
Osborne Park - Perth Store...
No refund or exchange on product without explanation
I have bought several JB Hi-Fi products over the years, however my most recent experience leaves me inclined to never purchase from them again. I recently purchased a Bluetooth Mouse for Windows 7 from them that did not work on my computer, and when I tried to take it back (the compete product with receipt) the manager not only refused to refund or exchanged it but was rude and dismissive, and his only "explanation" was a sarcastic comment that he couldn't re-sell it as the package was opened, and of course I had to open it to discover that it ...didn't work. I attempted to contact JB about this on an online form but have received no response from my inquiry despite that being nearly three days ago, even though the site states that they respond within 4 hours.
Extended warranty a sham
We purchased a LG washer and a dryer in 2016 and purchased and extended warranty on both products. Only to be told today that they had only out extended warranty on the washer . Why would I pay $1700 for a dryer and $1400 for a washer and not out extended warranty on both items. Eastland Store in Ringwood really wasn’t much help but told me to call LG. I will never purchase another item from JBHI or an extended warranty again
Staff to busy on their personal mobiles / chatting away in there groups blocking the mobile section
I wanted to look and purchase a new mobile but the staff are to busy in there little groups chatting away like a social gathering blocking my view to look at the phones. Im aware of the increased bad customer service culture growing in that store. They better review there staff policy and stop use of personal mobiles during work hours. Jbhifi used to be my favourite store to shop , 5 years ago they had well trained staff who are customer focused and beat competitor prices. I guess profit margins are finally getting to their heads.
My wife and I purchased a TV and sound bar from JB Hi-Fi and were served by Jason who provided very helpful, knowledgeable and courteous service. We would have no hesitation in returning to JB Hi Fi for our next electronic goods purchase.
Amazing service and price!
I walked into the Cockburn store today looking for a last minute Valentine’s Day present for my partner and was met with the most amazing customer service from Lindsay in the games department. He went out of his way to try and price match what I was buying and also went looking at every store he could for a specific controller my partner wanted. His service really helped me and I cannot thank him enough. 11/10 !!
Toxic staff culture
I have been increasingly aware of the bad customer service culture at the Belmont store -
This is something management needs to address as retail outlets of all kinds are dealing with a difficult economic climate at present- I could outline the dealings I have had with rude, disinterested staff recently but the purpose of this post is to bring it to the management’s attention that they are losing customers because of this endemic cultural attitude within the store - training in dealing with customers and customer service is clearly lacking. Most of the goods I have bought at Jb Hifi are available and competitively priced at other retail outlets, to stay in business - staff service culture is essential.
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Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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