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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.7 from 257 reviews

Reviews

(82)
(22)
(8)
(15)
(130)
  • Product Quality
    3.4 (196)
  • Return Claim MadeYes (54) · No (164)
  • Customer Service
    2.9 (221)
  • Warranty Claim MadeYes (37) · No (178)

Reviewer Photos & Videos

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Isabelle

IsabelleSouth East Queensland, QLD

Do not trust JB Hi-Fi with your online purchase

published
Customer Service
Product Quality
Store LocationJB HI-FI ONLINE STORE
D M.

D M.Perth, WA

Poor customer service joondalup lakeside

published

I talked to the lady manager at joondalup lakeside, she was really unprofessional and rude. Every time before I had good experience at jbhifi,this time had very bad experience. Not buying anything from jbhifi.

aatt

aattSydney, NSW

  • 3 reviews

JB HI BYE

published

My experience with the Wetherill Park JBHI-FI chain is always an unpredictable experience.
Sometimes i'm served within 5 minutes other times it can take a whole hour for someone to even look at me.
Generally a nice and happy environment but once it's busy the team culture is very negative and that reflects badly into my shopping experiences.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Mel

MelSydney, NSW

  • 5 reviews

Bad experience!!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationRouse hill
Warranty Claim MadeYes
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Dan

DanSouth East Queensland, QLD

Price Match

published

Went to JB hi-fi sunshine plaza to buy a GoPro hero 7.
Asked them to price Match as I had found the product for less at another store. The other store and product met all the price Match conditions but they would not do it.
I have had this problem with other large store chains, they advertise they will beat their competitors on price but when you find a price that beats theirs by more than a few dollars they fight it hard.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine plaza
Warranty Claim MadeNo
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bevriiii

bevriiiiGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very positive experience at Chadstone JB HIFI

published

I went into Chadstone JB HIFI with what I thought was going to be a complicated issue. A couple of the guys there were incredibly helpful, patient and educational. Once my original issue was addressed, they even helped me figure out some problems I was having with my internet and I honestly couldn't be happier with the outcome. Thanks for your time Chadstone JB HIFI

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone
Warranty Claim MadeYes
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GWH

GWHGreater Melbourne (Outer), VIC

JB HIFI Price Match Policy is rubbish

published
Store LocationFountain Gate
Warranty Claim MadeNo
Customer

Customer

Spreading the seasonal flu and common cold by staff

published

I've been to several retail stores and in the past few months I've encountered numerous times at various locations around Sydney (including Westfield city, Bondi Junction and Eastgardens) JB HiFi very young staff members behind the counter coughing, sniffling terribly and appearing flustered and ill from the common cold or flu. The managers of these stores need to understand the obvious: that while an ill customer can transmit a flu/cold virus to 2-3 people on average, a staff member behind the counter, who serves hundreds of customers, will potentially transmit it to many-many more. It is not responsible to practice a policy of retaining sick staff in the JB HiFi stores with the flu or a common cold virus.

Customer Service
Return Claim MadeNo
Store LocationWestfield city, Bondi Junction, Eastgardens and others
Warranty Claim MadeNo
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Wayne

WayneSouth East Queensland, QLD

  • 2 reviews

Fitbit Alta HR watchband broke cost $40 to replace new watch $79 RRP $129 excellent service Thankyou JB HiFi Kedron

published

directed to watch area excellent service was very impressed by staff and the store
Happy that I got a new watch for not Much more than a new band impressed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedFitbit Alta / Alta HR
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Romeo

Romeo

  • 6 reviews

Easy and on time

published

Got 2 phones on plans and served by nathan a rep in craigieburn. Offered the deals for the phones and activated straight away. Spot on service conditions explained. And deal done. Kudos!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCraigieburn
Warranty Claim MadeNo
Product PurchasedApple iPhone XS
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Bill

Bill

  • 3 reviews

Good Customer Service

published

The staff over at the Myaree super store is awesome! They are knowledgeable with their products and can point you to the right direction.

I bought the wrong item initially and had to come back for a refund and they were more than happy to accommodate as well!

Kudos to you guys!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMyaree Super Store
Warranty Claim MadeNo
Product PurchasedBose AE2
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Unhappy Customer

Unhappy CustomerPerth, WA

  • 3 reviews

Terrible customer service

published

I went to the Whitfords store & asked for a particular product & colour. I was told it’s not available. 10 mins after when I called it was available! I wonder how? Magic ?

Is it because I asked for a price match? Or is it because of my skin colour ?

Return Claim MadeNo
Store LocationWhitfords
Warranty Claim MadeNo
Product PurchasedFitbit Ace
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Isaac Tredrea

Isaac TredreaPerth, WA

  • 4 reviews
  • Verified customer

Amazing

published

they gave me a full refund when I took my portable indoor AC back because it was running to loud....
thats why I buy ALL my electrical goods from here...
Osborne Park - Perth Store...
Awesome!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOsborne park
Warranty Claim MadeNo
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Nik M

Nik MBrisbane

  • 3 reviews

No refund or exchange on product without explanation

published
Customer Service
Product Quality
Return Claim MadeYes
Store Location2/195 Albert St, Brisbane 4000
Warranty Claim MadeNo
Product PurchasedHP Bluetooth Mouse
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Vlaki

VlakiMetropolitan Adelaide, SA

  • 3 reviews

Looking after customer

published

I purchased several DVDs and when paying found out that prices were not 20% any more; half jokingly I said I missed 20% for a day; Manager gave me 20% off!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationModbury
Warranty Claim MadeNo
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Amanda Z.

Amanda Z.Greater Melbourne (Outer), VIC

  • 2 reviews

Extended warranty a sham

published

We purchased a LG washer and a dryer in 2016 and purchased and extended warranty on both products. Only to be told today that they had only out extended warranty on the washer . Why would I pay $1700 for a dryer and $1400 for a washer and not out extended warranty on both items. Eastland Store in Ringwood really wasn’t much help but told me to call LG. I will never purchase another item from JBHI or an extended warranty again

Customer Service
Product Quality
Return Claim MadeYes
Store LocationEastland Ringwood
Warranty Claim MadeNo
Product PurchasedLg dryer
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Pedro C.

Pedro C.South East Queensland, QLD

  • 11 reviews

Staff to busy on their personal mobiles / chatting away in there groups blocking the mobile section

published

I wanted to look and purchase a new mobile but the staff are to busy in there little groups chatting away like a social gathering blocking my view to look at the phones. Im aware of the increased bad customer service culture growing in that store. They better review there staff policy and stop use of personal mobiles during work hours. Jbhifi used to be my favourite store to shop , 5 years ago they had well trained staff who are customer focused and beat competitor prices. I guess profit margins are finally getting to their heads.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBurleigh Heads
Warranty Claim MadeNo
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Great service

published

My wife and I purchased a TV and sound bar from JB Hi-Fi and were served by Jason who provided very helpful, knowledgeable and courteous service. We would have no hesitation in returning to JB Hi Fi for our next electronic goods purchase.

Return Claim MadeNo
Store LocationCaringbah
Warranty Claim MadeYes
Rori B.

Rori B.Perth, WA

Amazing service and price!

published

I walked into the Cockburn store today looking for a last minute Valentine’s Day present for my partner and was met with the most amazing customer service from Lindsay in the games department. He went out of his way to try and price match what I was buying and also went looking at every store he could for a specific controller my partner wanted. His service really helped me and I cannot thank him enough. 11/10 !!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCockburn central
Warranty Claim MadeNo
Product PurchasedDeath stranding
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Toxic staff culture

published

I have been increasingly aware of the bad customer service culture at the Belmont store -
This is something management needs to address as retail outlets of all kinds are dealing with a difficult economic climate at present- I could outline the dealings I have had with rude, disinterested staff recently but the purpose of this post is to bring it to the management’s attention that they are losing customers because of this endemic cultural attitude within the store - training in dealing with customers and customer service is clearly lacking. Most of the goods I have bought at Jb Hifi are available and competitively priced at other retail outlets, to stay in business - staff service culture is essential.

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Questions & Answers

Paula allsopp

Paula allsoppasked

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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