Reviewer Photos & Videos
Terrible customer service
I went to the Whitfords store & asked for a particular product & colour. I was told it’s not available. 10 mins after when I called it was available! I wonder how? Magic ?
Is it because I asked for a price match? Or is it because of my skin colour ?
- Verified customer
they gave me a full refund when I took my portable indoor AC back because it was running to loud....
thats why I buy ALL my electrical goods from here...
Osborne Park - Perth Store...
No refund or exchange on product without explanation
I have bought several JB Hi-Fi products over the years, however my most recent experience leaves me inclined to never purchase from them again. I recently purchased a Bluetooth Mouse for Windows 7 from them that did not work on my computer, and when I tried to take it back (the compete product with receipt) the manager not only refused to refund or exchanged it but was rude and dismissive, and his only "explanation" was a sarcastic comment that he couldn't re-sell it as the package was opened, and of course I had to open it to discover that it ...didn't work. I attempted to contact JB about this on an online form but have received no response from my inquiry despite that being nearly three days ago, even though the site states that they respond within 4 hours.
Extended warranty a sham
We purchased a LG washer and a dryer in 2016 and purchased and extended warranty on both products. Only to be told today that they had only out extended warranty on the washer . Why would I pay $1700 for a dryer and $1400 for a washer and not out extended warranty on both items. Eastland Store in Ringwood really wasn’t much help but told me to call LG. I will never purchase another item from JBHI or an extended warranty again
Staff to busy on their personal mobiles / chatting away in there groups blocking the mobile section
I wanted to look and purchase a new mobile but the staff are to busy in there little groups chatting away like a social gathering blocking my view to look at the phones. Im aware of the increased bad customer service culture growing in that store. They better review there staff policy and stop use of personal mobiles during work hours. Jbhifi used to be my favourite store to shop , 5 years ago they had well trained staff who are customer focused and beat competitor prices. I guess profit margins are finally getting to their heads.
My wife and I purchased a TV and sound bar from JB Hi-Fi and were served by Jason who provided very helpful, knowledgeable and courteous service. We would have no hesitation in returning to JB Hi Fi for our next electronic goods purchase.
Amazing service and price!
I walked into the Cockburn store today looking for a last minute Valentine’s Day present for my partner and was met with the most amazing customer service from Lindsay in the games department. He went out of his way to try and price match what I was buying and also went looking at every store he could for a specific controller my partner wanted. His service really helped me and I cannot thank him enough. 11/10 !!
Toxic staff culture
I have been increasingly aware of the bad customer service culture at the Belmont store -
This is something management needs to address as retail outlets of all kinds are dealing with a difficult economic climate at present- I could outline the dealings I have had with rude, disinterested staff recently but the purpose of this post is to bring it to the management’s attention that they are losing customers because of this endemic cultural attitude within the store - training in dealing with customers and customer service is clearly lacking. Most of the goods I have bought at Jb Hifi are available and competitively priced at other retail outlets, to stay in business - staff service culture is essential.
Bought a few things from here. no problems so far. staff are the normal level of helpful. normal level of speediness serving you. usually give a discount on bigger items when you ask nicely.
Aftersales service is poor
Got sold an iPhone watch and they said it’s sapphire crystal. We got a scratch somehow without noticing and when we went back the staff said even if it’s sapphire crystal it will scratch and they can’t help.
10/10 experience! Thanks Jesse & Michael! Will return
I went into the store today with the intention to replace my outdated phone. Jesse was exceptional in both knowledge and customer service. Not an ounce of entitlement - will return!
Parramatta has the worst arrogant fat neckbeard manager. Sells a product then cant find it and then cant refund it. Never apologised for wasting my time when I told him i needed to just cancel my purchase and I had limited time.
Overpriced but OK
I like the store itself but the prices are high
also you dont usually get any kidnda deals
they lie on their prices! sale something like 5 dollors cheaper and call it a clearance sale
the used games are waaaaay over priced for PS4 and you never can return a headphone
but they have aevery thing you would look for in the tech world
Review re-posted. Be careful when buying PC games.
I was at the Oxley store on the 11/04/18 and I purchased 4 PC games. Out of the 4 games 2 are dead. The Bureau Xcom Declassified which loads via steam had no cd key in the box so basically the game can go straight into the rubbish bin. The second game is Warhammer The End Times Vermintide which comes on 4 cd's doesn't load past the 3rd disk, install error on the 3rd disk and will not continue to load. While this is not JB Hi-Fi's fault directly it's certainly annoying buying rubbish that doesn't work especially when you buy a game that's sealed...but doesn't have a CD key in the box to install the game!!! To be brutally honest you guys need to check your pc game inventory and dump all your old stock. I can't be bothered to even get a refund why. From previous experience with JB Hi-Fi when you ask for a refund you always have to argue your point across as far as I'm concerned, not worth it. I will now stick to steam in relation to buying PC games, less hassle than this.
Perth CBD store is great!
I went to the CBD store to buy a fitbit. I wasnt sure on what options they were, the staff were great on helping me choose the type that worked for me. They sent me a backup receipt and told me the insurance options on the fitbit, asking if i wanted extra insurance as well! Great service! :)
Price matched saving me money
Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.
Can't write a fair review
Jb hifi site asked customers to write DVD reviews but won't allow your comments to be shown..Very bias business.they also deliberately make customers move in isles to create panic purchasing.
On shelf but not instore
Just in woden store went to buy expansion drive empty box on rack go to counter to buy; then they don't have stock; but wow they have a more expensive one to offer; smelkd like a bit of a scam
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Questions & Answers
How do I make a formal complaint for being mistreated at the store
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
Why is one of my reviews rejected, is there any thing I can do to have it approved please. Credit where credit is due.
Ed ( Peanuts)
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