JB Hi-Fi Retail Stores

Went to the Brunswick store to buy a new phone. Got amazing service from Natalie who helped me with my phone but also with a better plan deal that has saved me a lot of money and given me peace of mind when travelling.Amazing customer service

I am extremely disappointed with the way my Apple product warranty issue has been handled. When I purchased the product from JB Hi-Fi, I expected the retailer to stand behind the product and provide reasonable after-sales assistance if a warranty issue arose. Instead, I have been referred back to Apple and left facing a potentially month-long… Read more

wait to have the problem resolved.

I find this extremely frustrating and unacceptable. As the retailer that sold me the product, I expected JB Hi-Fi to take some responsibility for assisting with the warranty process rather than simply directing me elsewhere.

It gives the impression that customers who purchase Apple products from JB Hi-Fi are disadvantaged compared with customers who purchase directly from Apple, where the level of after-sales support is considerably better.

I bought a Segway scooter with a 5 year… I bought a Segway scooter with a 5 year extended warranty. In its first year it failed 4 times. Each time I took the scooter back to JB HiFi to get it fixed, each time it took 3 to 4 weeks to be returned to me, and each time it failed within 3 or so weeks of getting it back. It's been +- 4 months I've been… Read more

dealing with this still no resolution. 6 weeks ago they said they'd replace the scooter, but still nothing! I'll never buy a thing from them again!

I've just bought a replacement printer from JB Hi-Fi Ballarat, and I want express my heartfelt thanks for the wonderful personal service received. I had gone first to the Canon website, wanting to stay with what has been a reliable brand. From there… Read more

looked at two local stockists (Officeworks and Big W). Neither local store could be contacted directly - as I wanted to go into Ballarat, I sought to find out if they had the item in stock. So I rang JB. First plus was that I got through to the store, and a helpful staff member ran through some options. I drove to the store, talked through options and ordered and paid for a new printer (it would have to come from Melton). Advised two days later that it was ready to pick up, and it's now plugged in and working. After the frustration with the other stores, I was almost in (happy) tears at JB. Maybe we are lucky with the staff at Ballarat. If so, please never change! We bought our new laptop here last year too, and will be back for our next purchase. Personal service is a precious plus.

I was in JB Hi-Fi at Macarthur Square and I popped in because I was having issues with my security camera with the SIM card (4G Uniden SIM card enabled camera )... possibly being corrupted .After conducting a few tests and by a process of… Read more

elimination I was pretty sure that I would need to change the SIM card. I spoke to Grant who had looked after me the last time I was in the store (with excellent service and advice !! ) and without any hesitation, problems or issues Grant changed the SIM card immediately. I then reprogrammed the camera which then successfully became operational showing live footage and storing images as well. There has been no error messages or video issues since we replaced the SIM card and I can only thank Grant for his professional can do attitude and fuss free attitude in resolving my camera problem. This was just a repeat of how he looked after me when I was in the store the last time... very much appreciated and absolutely fantastic !!...he should receive employee of the month or at least be rewarded and acknowledged for his great customer service skills .....and is definitely a valued member of JB Hi-Fi Macarthur Square. So if you require to purchase anything electronic , electrical , phones or advice and or service you can't go past JB Hi-Fi at Macarthur Square... speak to Grant or any of the other knowledgeable team members in-store.

Purchased a Xbox had a problem with it took it back to be repaired told 4-6 weeks maximum . It’s now been 8 weeks no updates ever been given to us in that time frame . Finally spoke to the manager and requested a refund due to lack of updates and an… Read more

unreasonable time frame for this to be resolved. Manager refused and was completely unreasonable and told me that they shipped a new Xbox to us days ago funny that they told my hubby the exact same thing last week and we are still waiting! Was never asked if we wanted a new one or given any options just told we are getting a new one ! Spoke to fair trading they advised me to put a complaint in for I have an every legal right to a refund ! This is the worst experience I’ve had from any retail company nothing but frustration! Once bitten twice shy ! I’ll definitely be going back to Domayne they know how to look after their customers!

Hi We would like to say a big thank you to the fantastic service Sebastien Ramage provided us for our dual I-phone purchase. Initially, we were chasing two I-phone 17 Pro phones which turned out to be unavailable, but he helped us source two 17 Pro-max phones in the colour we were after.

Scott from Mandurah WA store was fast efficient, and ordered instantly my request with home delivery this week at a discount. We are most impressed with Scott’s sales knowledge and ability. Thank you Show details

Went into the Westfield Mt Gravatt store to grab a new phone. Went smoothly thanks to the very proactive and friendly staff. Cheaper in person that via Apple, and got the screen protector applied for me. Strong recommend.

Got earbuds from them and got the extra warranty, the mesh inside the earbuds disintegrated and they now don't work properly, can't get them replaced instore anymore and have to send them away to Melbourne to check them now. So instead of a quick fix you have to wait 2 weeks for anything to be done. Wont shop there anymore. Show details

One of the worst shopping and repair experiences I have ever had. After this experience, I would never buy an ASUS laptop again, and I have completely lost confidence in JB Hi-Fi. I bought an ASUS laptop from JB Hi-Fi for my son when he was starting high school. It cost nearly $2,000, so this was a very significant purchase for us. My son later… Read more

accidentally dropped the laptop. I want to be completely honest about that. The laptop was still working, but the lid was not closing properly. I took it to JB Hi-Fi for repair and paid approximately $280 to have the problem fixed.

When the laptop came back from the repair, the lid was closing again, but the laptop appeared BENT. My son noticed it immediately and kept telling me, “Mum, the laptop is bent.” We raised this concern, but it was not accepted.

Only two days later, the touchpad physically sank into the laptop by approximately half a centimetre. This problem had NOT existed before the repair.

We took it back again. This time, they accepted there was a problem and sent the laptop away for another repair. When it came back, the laptop appeared even more bent. Again, we complained about it.

Then, while my son was simply transferring his files back onto the laptop from his hard drive, the right-hand side of the touchpad sank down AGAIN.

So, for the third time, we had to take the laptop back to JB Hi-Fi.

I was told that because the problem had happened again, the laptop would most likely need to be replaced. I also made a formal complaint to JB Hi-Fi, but I did not receive a proper resolution.

Eventually, I went back to the store myself and was told that ASUS/the repair technicians had assessed the laptop as being bent and were now asking for approximately another $750 to repair it.

This was extremely frustrating because the laptop being bent is EXACTLY what my son and I had been reporting since it came back from the FIRST repair.

I then asked the JB Hi-Fi Altona North manager to provide me with the technician’s written assessment or the communication explaining why the laptop was considered bent and why I was being asked to pay approximately $750.

I was told that this communication was between JB Hi-Fi and the repair company/technicians and that they could not provide the emails to me.

I purchased a pair of headphones same day delivery from and ended up with an empty box…. I had to contact customer service but they did not bother to reply. I contacted the store and they said it was too late to mail out a replacement. I had to go into store and get a replacement and then remind the salesperson I deserved a delivery refund… also their recruiting process sucks Show details

**Title: Local staff tried, but 3+ months with no working projector or repair date** I purchased an LG HU715QW 4K UHD Laser Ultra Short Throw projector from JB Hi-Fi Port Macquarie in November 2022 for $3,477. The Australian launch RRP for this model was $5,799. The projector had already required a warranty repair previously. At approximately… Read more

3.5 years old it failed again. The fault is intermittent but repeatable: it starts normally and displays an image, then the picture disappears and the unit shuts itself down. From cold it can sometimes operate for 15–20 minutes. Once the fault has occurred, restarting it generally results in another shutdown within only 2–3 minutes.

I raised the matter with JB Hi-Fi as an Australian Consumer Law consumer guarantee claim rather than simply accepting that the manufacturer's warranty had expired.

I want to be fair to the staff at JB Hi-Fi Port Macquarie. They have been polite and appear to have genuinely tried to get the matter resolved with LG. That is why this is a 2-star review rather than 1 star.

Unfortunately, the overall after-sales outcome has been completely unacceptable.

JB Hi-Fi opened the repair case on 23 May 2026.

It is now September.

After more than three months, I still do not have a functioning projector.

I still do not have a confirmed repair completion date.

I still do not have a confirmed ETA for the required replacement part.

On 7 September I was finally advised that LG is prepared to repair the projector free of charge, but that a required part apparently needs to be sourced from New Zealand.

Nobody could tell me when the part would arrive.

Nobody could tell me when the projector would actually be repaired.

After already waiting more than three months for a resolution, being asked to continue waiting for an unspecified period is not an acceptable outcome to me.

I have now lodged a formal complaint with NSW Fair Trading and am seeking a full refund rather than agreeing to an open-ended repair with no timeframe.

After my projector failed I also researched the HU715QW more closely. I found other owners reporting premature failures, black-screen issues, random crashes and repeated repairs. One particularly concerning report involved another HU715QW of roughly the same age as mine which had already undergone two warranty repairs before developing another fault.

I am not suggesting those reports prove there is a systemic defect with the HU715QW. They do, however, add to my concern about continuing indefinitely with further repairs to a unit that has already required a previous warranty repair and has now failed again.

Products can fail. That in itself is not why I am writing this review.

My complaint is what has happened afterwards.

This was a premium product. It had already required a warranty repair. It failed again after approximately 3.5 years and more than three months after lodging my consumer guarantee claim I still have no functioning product and no date by which the proposed repair will be completed.

The local JB Hi-Fi staff appear to have tried and I want to acknowledge that.

But as the customer, I purchased the product from JB Hi-Fi. I should not have to spend months waiting while the retailer, manufacturer and repair network work out between themselves how and when my product might eventually be fixed.

More than three months to arrive at “we'll repair it for free, but we don't know when” is not a satisfactory after-sales experience for a product at this price point.

I will update this review accurately when the matter is finally resolved.

NO PRICE MATCH. False advertisement. JB Hi-Fi’s advertised price-match policy is a complete farce. They claim they will match the price of an identically stocked product from a legitimate Australian competitor, but in my experience, they will look for any excuse not to honour it. I spent 20 minutes on the phone before attending the Hoppers… Read more

Crossing store, specifically confirming that they could price match the product. I was clearly told they could, so I then drove 20 minutes to the store. Once I arrived, Steve, the store manager, suddenly decided they wouldn’t honour it.

Steve was rude, contradicted himself repeatedly and didn’t appear to understand exactly why he would not honour the price.

Don’t advertise a price-match policy if your stores can simply disregard it after a customer has already confirmed it by phone. It feels misleading and is a complete waste of customers’ time. I’m sure this is not legal?

Save yourself the frustration—go to The Good Guys instead, where you’ll receive better service.