Jetpets Questions & Answers

Hi There Hannah - nice to hear from you! Please send your details via email to info@jetpets.com.au or alternatively you can call us on 1300 452 115. Best Regards, Team Jetpets

Hi There Katiana, your details have been passed on to our team. You should hear from a Jetpets team member shorty. Best Regards, Team Jetpets

Hi Gale. Please see below a link to an online pricing estimate tool that will help assist with your enquiry.

external link 

Regards Jetpets.

Please send us an email info@jetpets.com.au and a member of our team will be able to assist you.

Only the company can give you a quote for transport, and whether they service that route. Send them an email, and they will help if they can.

Please send us an email info@jetpets.com.au and a member of our team will be able to assist you.

Contact jetpets.com.au

Hi Vivian, please visit our website external link  and input your details. Our team will assist you from there. Thank you, Jetpets

As a guide it was $1200 to fly a dog and a cat to Perth. Jetpets or their reps did not turn up in Perth for info. Local Canberra operator excellent.

Hello again. Our dog weighs 5.5kg as I assume this will be necessary for pricing. Thanks again

Go to Aeropets not jetpets

Hi Leisa, I would not recommend Jetpet as their services are very bad. I was a customer of Jetpet and the best decision I made was to move companies and they are quite unprofessional and not caring about the pets and customers. I would recommend dogtainers they have a competitive price, they care about the pets so you can be rest assured to have a stress free and safe relocation.

Hi Leisa. Thankyou for your query. To transport your Pet, including hiring of an airline approved crate would be around $530.00. We would ask that you submit your details through our website closer to the date of travel. As you would be aware, COVID 19 has had a considerable impact on the airline industry and all pet transport companies with obtaining space on flights. As a result, this price can only be used for estimate purposes and is strictly subject to change dependent on the airline schedules and availability. Many Thanks Jetpets

Thanks Airin

I recommend just flying her with Qantas. I had a direct experience with this and I witnessed how well they have taken care of my cat at Perth Airport. I was impressed. My cat is always happy when i organise the flight directly with the Airline for her. Flying with Jetpets always left my pet anxious. I don't know what they did to her.

Hi, I have always flown with my pet via Qantas, but unfortunately due to COVID all Qantas pet transport has to go through a pet transport specialist. I’m travelling from Sydney to Perth and am at my wits end trying to decide which pet transport company to use. It was so much easier dealing with Qantas freight directly.

One quote I got was over $900 one way. The crate, which I own and my 4 kg Chihuahua weigh less than 10 kg, plus I was dropping and picking her up from the freight office.

My return flight is around $1200.

Guess I’ll just have to scan through more reviews on companies and try to make informed decision.

Hi Simone. Due to a lack of flights available we are only receiving new enquiries via our website. We monitor these daily and make contact with those who we can offer a service. We will not reach out unless we can offer some transport options. It is impossible to discuss forward planning, airlines are unable to predict flight schedules and we are in their hands. We understand your frustration, this situation is very difficult for everyone.

Wan, the lady I spoke on the phone too a few days ago was quite clear (and dismissive) that they weren't hiring, nor selling flight approved pet transport carry cages..... so that might be an issue.... good luck!

So it mean no any delivery pet from Melbourne to Thailand?

Wan, have you got your cat back with you to Thailand? I worried about my cat since they postponed my cat's flight, and she has been and will be boarded in a shoe box for like 3 weeks in order to get to her 8-9 hour flight to Thailand. Like seriously relocation and overseas flight is already bad enough of an experience for cat to do it alone.

Hi Kesava, please contact our partners at Pet Express for information and pricing about pet travel from the USA to Australia - external link  Thanks!

Hi Jackie, thanks so much for reaching out and for your kind words. For your furbaby's travel from USA to Italy, we recommend you reach out to our trusted USA partner and they will be able to assist you - external link  Hope that helps and good luck with the move! Thanks, Jetpets

Thanks. I have contacted pet-express and we are working on a solution.

I want to fly a tibetan from lismore to adelaide

Hi Christine, Thanks for your enquiry. For a quote and more information, can you please ring us on 1330 668 309 or email us at info@jetpets.com.au - our friendly team can talk you through the whole process. Thanks, Jetpets

Hi Tracy. Jetstar does not carry pets so you would have to fly your dog with either Virgin or Qantas. Cost is worked out by weight I think. If you use Jetpets you can either hire one of their crates or use your own airline approved pet carrier. Jetpets will give you a free quote if you go to their website and follow the link.

Hi Tracy, thank you for your enquiry. We can certainly help in transporting your furbaby to Adelaide, however we cannot provide quotes via Product Review. Please give us a call on 1300 668 309 and one of our Pet Travel Consultants can provide you all of the information on how pet travel works, plus a price. Thank you, Jetpets

Hi Tanu, thank you for your message. We can certainly help in transporting your puppy to Adelaide, however we cannot provide quotes via Product Review. Please give us a call on 1300 668 309 and one of our Pet Travel Consultants can provide you all of the information on how pet travel works, plus a price. Thank you, Jetpets

Hi Pina, Thank you for your message. We are very excited to take care of your new little furbaby on Friday, you must be counting down the days! We understand your concerns around the heat in Melbourne on Friday. While pets are not exposed to weather for long once their flight lands at the destination airport, we are happy to look at alternate flight options for you if you wish to change your pups flight. The best thing to do is to give one of our travel consultants a call on 1300 668 309 and we can discuss further. Thanks, Jetpets

Hi Deborah, thank you for your questions, we totally understand your concerns for your precious Salvadore. We absolutely recommend placing a blanket or soft toy into his travel crate, however please don't place anything of too high value because if he messes his crate it may be removed during travel for his comfort. To keep him warm we recommend placing one of our fleece mats in the crate along with a blanket. All of our travel crates are equipped with a water container, which will be topped up during his stopover. We can also attach a frozen water bottle to the door of the crate to allow for longevity. We hope this helps alleviate some of your concerns, please contact one of our pet travel consultants on 1300 668 309 for further information. Thanks, Jetpets

Hi Deborah, I sent my 5 month old bengal kitten to Hobart last Fri using Jetpets. I fed her a couple of hours before taking her to the airport, once they transferred her to one of there crates which was nice and roomy and she could walk around in it, she settled down strait away. also with a water container on the outside of the crate which added water to the container inside there is no need to open the crate to add water, which was my biggest fear, as Xena was like a bullet, super fast, I ended up purchasing the crate, I also put her own blanket In there. they kept her in a nice warm room until she was ready to transfer to her flight, I dropped her off at Jetpets at 11:30 and she was picked up at 4:30pm, they had her settled and inquisitive before I left. I will definitely use Jetpets again. Much better than dropping them off over the counter at a noisy airport. Your kitten will be fine and well looked after.

Oh thank you so very much. I just can’t thank you enough for your comfort and piece of mind it’s priceless.

Hi Jono, thanks for reaching out to us! We'd love to assist you with transporting your 3 pups from NSW to Brisbane. We recommend contacting our team directly on 1300 668 309 or email us at info@jetpets.com.au, our pet travel consultants will be able to talk you through the best options for your pups and answer all the questions you may have. We look forward to speaking with you and thanks again, Jetpets.

Hi Jono We always fly with Virgin and they provide comprehensive information about flying with pets. A quick look at this doc this morning suggests three puppies can be together in one crate but conditions apply with regards to age, weight etc so please refer to the airline you are flying with. If it were us, we would rather you drive to get us, best wishes to the puppies Cheers Samoyed Frequent Flyers ,