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From the 28th of January, 2020 to April 30th, 2021, JG King Homes is offering a $100 Coles e-voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click here. Previous incentives include: From 14 December 2018 to August 31st, 2019, a $100 Coles voucher.
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- VIC, Melbourne
- Verified customer
Fantastic Service
We have just confirmed our building can commence and so far our experience with JG King has been fantastic. From choosing selections through COVID restrictions to pushing for quick contracts and building permits there hasn't been a single beat missed. Every member of the team we have come across so far have been amazing. Now to move on to the excitement of the build!
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Lisa . M
- 2 reviews
- VIC, Melbourne
- Verified customer
Glad we chose JG King to build
From day one with JG king has been an awesome and wonderful experience so far from the awesome Sales Rep where nothing was a problem answered all our question plus more. Customer Service Rep (pre construction) wow again all our questions answered with ease and nothing was to much trouble always happy to help. Your treated just like family .
Thanks Lisa and mark
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- VIC, Geelong
- Verified customer
Understandably slow, but still frustrating and disappointing
In the very beginning the service with the sales team were great, that was quite quick to get through everything. However once my land was ready the admin side of things was very slow. I can understand with the timing that there would be a massive surge in the jobs that they would be getting, however I do not find this as an excuse for a lack of communication and misinformation. As a first home buyer I am not familiar with what happened at each stage, so I needed to ensure I understood how everything works. On several occasions I was told some ...Read more
information on my job and how long this would take, I had allowed for that time to pass and heard no communication from them what so ever until I had to ask myself. Then in their response the information I was originally told was incorrect. This situation had happened multiple time during this admin stage. There was also a few discrepancies in the information on my drawings. The person that was meant to be my contact never gave me a clear answer and never kept up the communication when I specifically asked to get regular updates. Towards the end of the admin stage I become quite frustrated with this and had to take the matter further and once I finally spoke to the manager for the admin team is when I started to see some movement happening. Overall I feel there could be some improvements in their customers service and communication during the pre-construction stage to ease the mind of their clients.Similar opinion? Write a review on ProductReview.com.au!
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bobCentral Highlands and Goldfields, VIC
- VIC, Melbourne
- Verified customer
Hassel free
From day 1 with the sales team right through to construction i had no hassle in contacting or being contacted in regards to my build.
Sales, if i had a question i think the longest i waited for a response was about 6-7 min they were great to admin i couldnt fault, Construction on the other hand was a little slow due to covid lockdowns but full steem ahead now. Could not be happier.
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- VIC, Melbourne
- Verified customer
Helpful and honest
Given it was during lockdown restrictions, the team were able to help me via video conference, calls and emails to select the colours design.
They were helpful and honest in this process.
The final cost was a little more than my estimated cost but that was expected with the additions I included.
1 comment
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Con ConstantinouGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Life starts with a JG King home
Getting the design done and quotation was easy. Staff were very knowledgeable and helpful. J GKing offered great design choice build packs to improve the house and discounts. Any questions I had were answered promptly. Even when the developer of the estate asked for some variations to the house design, JG King staff were able to suggest alternatives and offered no additional cost to me.
1 comment
JG King HomesJG King Homes
Hi Con,
Thank you for taking the time to write a review. We are very pleased to hear that your experience has been a positive one and the level of customer service has been outstanding.... Read more
We wish you all the very best throughout the remainder of your building journey Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
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BrendanCentral Highlands and Goldfields, VIC
- VIC, Bendigo
- Verified customer
New JG KING build
JG KING sales and administration have been absolutely fantastic with our build plans so far. Everything that we have requested has been made with no fuss or trouble. This is our first home and as you can imagine a very exciting but daunting time for us. Our consultants however have put us at ease with all their expert advice and different options and ideas we could go with. If the build process is half as amazing as the administration side of things have been we will be on easy street lol. At this stage would have no hesitation in using JG KING to build another house for us again or recommending them to family and friends. Thanks again guys. 10 out of 10
1 comment
JG King HomesJG King Homes
Hi Brendan,
We are so very pleased to read that you have had a fantastic experience with us.... Read more
It sounds as though your Sales Consultant paved the way for a smooth ride thanks to their dedicated customer service. Best of luck with the journey ahead! Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
alex.goddeNortheast, VIC
- VIC, Shepparton
- Verified customer
Excellent Service!
Sales Representative Jo in Shepparton has been absolutely fantastic! From the early stages picking out what we wanted in our build to handover to Admin, she has been prompt and clear in her conduct, and hasn't hesitated every time she needed something from us. She has truly gone above and beyond trying to get everything ready to go before our land is even titled, so that we don't miss out on the HomeBuilder grant! Looking forward to the next stages and dealing with admin and seeing that house leap from paper to steel!
3 comments
JG King HomesJG King Homes
Hi Alex,
Thank you for your wonderful review. We are thrilled to hear that our team have provided you with such a positive building experience so far.... Read more
We wish you all the very best throughout the remainder of your building journey. Kind Regards, JG King HomesThanks for your reply! Just wondering how I go about getting that voucher from here as nothing has been mentioned. Cheers
JG King HomesJG King Homes
Hi Alex,
Could you please private message us with your job number and full name so that I can look into this for you?... Read more
Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
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RaviGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
- VIC, Melbourne
- Verified customer
**No Response from Maintenance manager**
During the 3 months maintenance period (post handover of my house).
I had reported few issues which must be acted on immediately.
One of them is the ducted heating, it just worked for 30 days and stopped working.
I tried to reach Maintenance manager on phone (left lot of voicemails) / email's, but there is no response for any of them.
At last, at the end of 3rd month I had filled up the 3 months maintenance form and submitted and I called their college to explained them the issue, but still no response.
Now its been more than 60 days no respo...Read more
nse from Maintenance manager. Couple of days back I had sent an email copying Construction Manager, still there is no response. With this Melbourne weather, we can't predict how it would be, at nights when its very cold we are using electric heaters to over come the cold weather.1 comment
JG King HomesJG King Homes
Hi Ravi,
We are sorry that you feel you've had a negative experience.... Read more
We have been in communication with you ongoing since December 2020, and have as recently as this week booked your 3 month maintenance inspection. As previously advised, we recommend you contact the manufacturer for your appliance services. Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
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Gurpreet SinghGoulburn Valley, VIC
- 2 reviews
- VIC, Shepparton
- Verified customer
Durable Homes
We are very happy with our first home building experience so we choose JG KING builders for our second house too. [name removed] the salesman was very supportive and knowledgeable regarding their job. I’m very impressed and fully satisfied with pre, post and during construction work. With some upgrades there was minor marginal cost . We appreciate this builders honesty and reliability.
1 comment
JG King HomesJG King Homes
Hi Gurpreet,
We are so very pleased to read that you have had a very good experience with us.... Read more
It sounds as though your sales consultant paved the way for a smooth ride thanks to their dedicated customer service. Best of luck with the journey ahead! Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
Handymanm
- 2 reviews
- 1 like
- VIC, Melbourne
- Verified customer
Great service and price
I looked at dozens of house designs and settled on JG King. From the very start the sales team was very helpful and answered every question quickly and accurately. Price was good and when i changed location 3 times they were happy to help sort the site out. Will start building soon.
1 comment
JG King HomesJG King Homes
Hi Handyman,
Thank you for your review. We are very pleased to hear that your experience has been so positive. We wish you all the best throughout the remainder of your journey. ... Read more
Kind Regards JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
MattoooGippsland, VIC
- 9 reviews
- 1 like
- VIC, Traralgon
- Verified customer
Ups and downs
I moved into my new JG King home in traralgon 3 weeks ago.
It's been quite a journey with JG King filled with ups and downs.
At the start of my build, I had a great experience with sales and admin ladies- they were knowledgeable and really quick to respond and answer queries. The start of the build was really good with quick action and things being explained clearly and efficiently.
When it came toward the end of the build I feel they just got really lazy. It's like they weren't even checking their work before sending me the invoices. Nbn cond...Read more
1 comment
JG King HomesJG King Homes
Hi Mattooo,
Thank you for taking the time to write a review. We are sorry to hear that your experience with us has not been so positive.... Read more
We appreciate your feedback and will certainly take this on board. Please let us know if we can assist you further by emailing feedback@jgking.com.au We hope you're enjoying you new JG King home. Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
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JelinGoulburn Valley, VIC
- VIC, Shepparton
- Verified customer
Good sales consultant !
We had a very good experience with their sales consultant.He was very professional and knowledgeable.The administration was not really good,as they were very hard to deal with when I built and building process was slow. Building supervisor was very good and tried to solve issues quickly.I am happy at the end.
1 comment
JG King HomesJG King Homes
Hi Jelin,
Thank you for your review. Our team enjoy what they do and we are glad that we were able to resolve issues quickly for you.... Read more
We wish you all the best in your new home. Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
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Melvin LGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Providing a great service during COVID
Team was helpful and work very quickly to finalize my contract for the Homebuilder Grant which is due on 31 December 2020 although we have COVID situation. I drop a deposit of aud2000 just base on a matter of trust on late August2020. Also i am having a financial issue that finally resolve and personnel were very patient and helpful in assisting to reach the finance target. Overall i am happy and i am hoping that JG King can build me a quality home soon.
1 comment
JG King HomesJG King Homes
Hi Melvin,
Thank you for taking the time to write a review. We are very pleased to hear that your experience with us has been a positive one and the level of customer service has been outstanding.... Read more
We wish you all the very best throughout the remainder of your building journey Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
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PRASANGA FERNADOVictoria
- VIC, Shepparton
- Verified customer
Excellent experience so far !
I have built two houses with JG King in Echuca.
It was a great experience to work with JG King in Shepperton, specially the sales consultant [name removed] who helped us to find the right house plan with our needs according to our budget. His customer service has been terrific and he solved problems with a positive outcome.
I am highly satisfied with both of my projects and I will definitely build my dream house with them.
1 comment
JG King HomesJG King Homes
Hi Prasanga,
Thank you for your wonderful review. We are so pleased to hear that we've been able to meet your expectations on two occasions.... Read more
Our team love what they do and take great pride in delivering excellent service. We look forward to working with you on your dream home. Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
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never againCentral Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Waiting for 3 weeks to get showers unblocked in new houses
Got keys to houses, showers overflowing Jgking say they will have some one out to fix, it has now been 3 weeks, still can’t use house’s , rang ballarat office Monday they said they would follow up with the supervisor. Rang again Tuesday contacted melb head office, they said they would follow up and fix the problem, called again today no response
1 comment
JG King HomesJG King Homes
Hi Never Again,
Sorry to hear about your experience. I believe that the General Manager was in contact with you on Thursday and again Friday to follow this up and resolve.... Read more
We apologise for the delay in response time, this is always a challenging time of year with Christmas and New Years leave. Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
- VIC, Geelong
- Verified customer
Happy with our choice, good experience so far
JG King had our favourite floor plan and were an easy choice since they seemed a lot more trustworthy than the other bulk builders that we looked into, on top of that we worked it out that they were about even with the others costs wise as well which is always hard to tell until you look into the extras etc.
The guys at the mount duneed display home were very helpful and cheery which surprisingly isn’t as common as you would think in the other builders displays, they were patient with all of our questions etc and had good suggestions along the...Read more
way. At the next stage at the Geelong office we experienced more patience and helpfulness as well as good communication along the way, it was also a good experience doing our tile selection at Beaumont Tiles. The only negative I could have would be that making changes to the facade is a little restricted but it didn’t effect us at all in the end as their standard facade was the best way to go. Having the colorbond roof standard was a big tick.1 comment
JG King HomesJG King Homes
Hi Fraser,
What a great way to start the week. Thank you so much for this great review and your patience over the building journey. Our team are very passionate about what they do, and this is the result we strive for. ... Read more
We wish you all the very best throughout the remainder of your building journey. Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
- VIC, Melbourne
- Verified customer
Perfect service
Sales Staff at Woodle estate in Vic were very helpful, and our admin staff to was always there to help, very prompt with emails and always return phone calls. They all made buying a house in Covid times much easier. Cost of everything reasonable. We can wait to start building.
1 comment
JG King HomesJG King Homes
Hi Hanipher,
Thank you for your wonderful review. We are thrilled to hear that our team have provided you with such a positive building experience so far.... Read more
Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
RodGoulburn Valley, VIC
- VIC, Shepparton
- Verified customer
Good work for a family home
The building was well managed. The quality of the property is great. There were a couple of issues after the construction which are expectable in a new house. Some of them were resolved in a timely manner. Other issues needed to be followed up, but the company managed them well. Final cost was exactly what was estimated before the start of construction.
1 comment
JG King HomesJG King Homes
Hi Rod,
Thank you for your review. We are happy to hear that our team managed your build well and were able to attend to most of the issues promptly.... Read more
We wish you all the best in your new home. Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
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MohanGreater Melbourne (Outer), VIC
- 3 reviews
- 9 likes
- VIC, Melbourne
- Verified customer
Nice experience so far
It was a great experience working with sales guy [name removed] with the sales process. He was very helpful throughout and so far till we got the building permit. Typically sales guys will vanish after contract is signed. We had few issues/confusions with the JG King office but it mostly resolved. I hope it will not happen in the future. Thank you everyone!!!
1 comment
JG King HomesJG King Homes
Hi Mohan,
We are so very pleased to read that you have had a very great experience working with us.... Read more
It sounds as though your sales consultant paved the way for a smooth ride thanks to their dedicated customer service. Best of luck with the journey ahead! Kind Regards, JG King HomesSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Anthony F.asked
i would like to know the policy or regulations to what trees can or not be planted close to the homes you build,
type and how large they grow and what damage certain speicies can create if planted with in 5ft, 10ft, or 20ft,
regards Tony Franza 0417309076
2 answers
JG King HomesJG King Homes
Hi Anthony,
If trees are planted on nature strip or in reserves backing onto allotments it forms part of the developers landscaping, which in turns forms part of their planning permit which the council has to approve. A landscaping architect normally nominates a planting schedule with all trees & shrubs species nominated on plan.
If the trees are on a building lot then please refer to the CSIRO Foundation and Footings.
We would be happy to provide you a copy of this if you email us at feedback.com.au
Kind Regards,
JG King Homes
You are right to look into this Anthony. We purchased a JG King display home. It was fully landscaped. Their engineer has since recommended we not only remove our trees that they planted but also negotiate with our neighbours to have theirs removed. You probably shouldn't put a tree anywhere near a JG King house.
mooreby5asked
Hello, I have been trying to make an appt with a sales person for south east Vic. Made 2 phone calls and one online enquiry but still no appt made. How do I get hold of someone from JG King homes ? Thanks Kim
5 answers
JG King HomesJG King Homes
Hi Kim,
We are really sorry to hear that you haven't been able to get in touch with anyone.
You can email us on feedback@jgking.com.au or call our Melbourne office on 9686 3344 and we'll certainly be able to put you in touch with someone.
Kind Regards,
JG King Homes
Thank you
we are enquiring about 2 homes actually. One for myself and my daughter as well. I really hope we get to make that appt
Regards Kim
JG King HomesJG King Homes
Hi Kim,
We can confirm that your email has been received and our Sales Manager is looking in to this for you and organising someone to contact as soon as possible.
Kind Regards,
JG King Homes
Lucky asked
Hi guys, can anyone tell me your experience building with JG in Wodonga ,
Details
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JG King HomesJG King Homes
Hi George,
Thank you so much for your positive review. Our team are very passionate about what they do and it is great to hear how adaptable they were during the unpredictable times last year.... Read more
We wish you all the very best in your new home and hope you create a lifetime of memories. Kind Regards, JG King Homes