JG King Homes
Verified1,138 reviews
- Pre-Construction
- ·
- Mid-Construction
- ·
- Post-Construction
AI reviews summary
JG King Homes receives consistently positive feedback for their construction efficiency and the professionalism of their site supervisors. Many clients report stress-free builds completed within four to seven months, often praising the transparency of the initial quoting process and the quality of the steel-frame construction. While the majority of experiences are successful, a segment of users highlights significant administrative friction during the transition from sales to construction and occasional severe lapses in post-handover support.
Pros
- Efficient Construction Timelines: Multiple builds were completed ahead of schedule, with several clients reporting total construction times of four to six months.
- Highly Regarded Site Supervisors: Supervisors are frequently commended for their proactive communication, accessibility, and ability to rectify minor issues before handover.
- Transparent Initial Quoting: Users across various regional offices (Ballarat, Shepparton, Horsham) report that final costs remained consistent with original estimates, providing good value for money.
- Flexible Design Process: The sales and planning teams are praised for their willingness to customise floor plans and accommodate external trades or specific site requirements like off-grid services.
Cons
- Administrative and Planning Delays: Significant bottlenecks occur during the pre-construction and contracting phases, with some users reporting poor communication and errors once transferred from sales to administrative teams.
- Inconsistent Post-Handover Service: While minor defects are often fixed quickly, multiple users report long delays (up to six months) or outright refusals to address more serious structural, plumbing, or finish issues under warranty.
- Subcontractor Quality Variance: Recurring complaints involve specific trades, particularly poor workmanship in painting, tiling, and flooring installations.
- Communication Gaps During Staff Changes: Projects that experienced a change in site supervisor midway through construction often saw a decline in build quality and oversight.
Verdict
JG King Homes is a strong performer for regional Victorian builds, offering impressive speed and reliable site management that typically results in a high-quality finished product. However, prospective builders should remain vigilant during the administrative "pre-construction" phase and consider independent inspections to ensure any trade-related defects are documented and rectified before the final payment.
Our experience with JG King was extremely disappointing from the very beginning. We paid a $2,000 deposit to commence the pre-contract process with the expectation that the required investigations, including soil testing, surveying and accurate costing, would be carried out promptly and professionally. Unfortunately, that did not happen. After… Read more
months of delays, there was little transparency about what was actually happening with our file. We repeatedly had to chase for updates, and we still did not have completed soil reports, survey information or a clear explanation of how the pricing had been calculated. Despite this, we were presented with a significantly increased build price that was around $70,000 higher than the original discussions, with no detailed breakdown that adequately explained the increase.
The lack of communication and progress meant we lost valuable time. Eventually we had no confidence that our project was moving forward and made the difficult decision to walk away and engage another builder. As a result, our home build has been delayed by several months, forcing us to continue renting and incur additional costs that could have been avoided.
When we requested our deposit to be refunded, despite the receipt stating it was refundable, this became another stressful process. We ultimately had to escalate the matter through Consumer Affairs Victoria and the Building and Plumbing Commission before it was resolved.
To be fair, the original sales consultant was professional and pleasant to deal with. Unfortunately, the experience after that point did not meet our expectations.
Based on our personal experience, I cannot recommend JG King. Purchasing a home should be an exciting experience, but for us it became unnecessarily stressful due to delays, poor communication, a lack of transparency and the need to escalate matters to recover our deposit. I hope the company improves its pre-contract processes so future customers do not experience the same issues.
Reviews with attachments
I had handover over on my second built JG house in February this year. First one was in a different area. This house is a Lambert from the Art Collection. It is a completely different style build from my previous house which was a large single storey. I loved my first house. This house is so subpar I cannot even believe it. I got all the… Read more
upgrades so the toilets are nice, benches are lovely, carpet is lush. But the actual house and cheap fittings are so wildly disappointing. I've had the plumbers out 3 separate times to fix all 3 toilets on 3 separate occasions in the first few weeks, the ensuite window has a breeze coming through ( see attached video), the shared exhaust vent for the kitchen and downstairs bathroom pushes the food smells back into the bathroom (and two vents on the outside per the plans, only one vent is there, see attached photo), the laminate flooring is literal plastic that has a cracking sound when you walk on it, the fly screen is coarse and small insects fly in if you have the windows open when it's dark and worst of all, the floor upstairs has zero insulation - it is so loud, if you walk normal it bangs and sounds like you're jumping up and down aggressively and you can hear people speaking in the room beneath. And don't get me started on the European windows - though they look grand, they hardly open and let air flow in and if you do want to utilise the function of opening them like a door, then you can't have any furniture around the walls. The house is not energy efficient.
I am so unhappy with this house and JG Geelong have been wildly unreceptive. I do not recommend the Lambert or JG Geelong.
Beautiful second home built by JG King Homes. We are really happy with the entire experience and would highly recommend them to everyone. A special thank you to Joel, the supervisor, who understood every detail from start to finish and made the whole process smooth and stress-free. Show details
- +7
Disrespectful and Disgraceful – It has been 14 years since handover, and we still live in a home plagued by defects. Unfinished render work, leaking ceiling, water damaged architraves, skirts and walls, unpainted patchwork where holes were cut in the ceiling and walls on several occasions. They have also butchered our rear façade with glued on internal timber that is now… Read more
decaying and left untreated and unpainted, and bent guttering with brackets rendered over after patch work attempts. After water poured in through a ceiling (video attached) we had to sadly rip up a much loved $20,000 floor, due to warping and the increasing smell of mold. All they offered us were dehumidifiers that ran for weeks at our expense. By the time the dehumidifiers arrived, it was too late. the floor could not be saved. They refused to replace the floor as well. Externally, our rear façade is an absolute mess due to numerous quick fix attempts. We have not had a single year in this house without defects causing us emotional and financial hardship. Now JG King have decided that because the time frame has been too long, they will no longer be addressing any of the defects any further. Too long...hello! The defects date back to handover and have never been resolved. I really didn't want to go down the path of legal or media action, but I believe that I now have no further choice, they have wiped their hands of us. I urge anyone building a new home, make sure you are completely happy before handover, do not take their word "we'll fix it" these words mean nothing if not in a contract. All the broken promises they have made are incredible. Their attempted rectification work over the years has been careless and destructive and could easily lend itself to a current affair style program. They have defaced our property and left the damage for us to now pay to have fixed. It has left us out of pocket and emotionally drained.
Terrible works! Dishonest! No communication! Terrible customer experience! – Terrible works! - Poor quality, the house has been done July 2020, and all the house starting cracks within 3 months, also the crack on the door has become worse after they repaired. Terrible works! - Large cracks have appeared in the walls/cornices since handover (the cracks are much bigger than what would be expected from a house "settling") … Read more
Dishonest! - We found a big crack in brick from the roof to the ground outside of the house on Jan 2022, the private inspector told us that has been repaired, but JG King never told us about this issue.
No communication & Terrible customer experience! - After sending an inspection report to Bendigo JG King, then they told me the construction manager was on annual leave and will come back next week, but it has been a month already, I am still waiting for their response, even though the construction manager's house just in a couple of blocks away from my house. What a great after-sale service.
Terrible works! Dishonest! No communication! Terrible customer experience!
Hey Toby, Thank you for taking the time to leave… Read more (+2 replies)
Had great experience building with JG Homes , very informative and updated throughout the whole build. Would recommend them as builders. End product was great quality within reasonable timeline. Hardly any delays. Show details
- +5
We had a really positive experience with our build from start to finish with JG King Ballarat. The process was straightforward, well managed and communication throughout the build was excellent. From the beginning, the consultant at the [Name Removed] display listened to what we wanted and helped us find the right house and block to suit our… Read more
needs. The original quote was very accurate and even after making a few changes and upgrades along the way, we still came in under budget at handover. Our site supervisor communicated regularly, kept us updated on timelines and had great attention to detail throughout the build. The workmanship and overall build quality were to a high standard. Since handover we’ve had a few minor issues as expected with a new build, but they were all addressed and fixed in a timely manner. Overall, we’re very happy with our experience and our new home.
It has been about six weeks since my last review have not heard anything from G King which does not surprise me. I have been living in my house for 2 1/2 years still waiting for a few things to be finished. The paint work on my house is absolutely shocking Timber work. Is below standard and I’m still waiting for my NBN to be connected personally I… Read more
would not recommend anybody build with JG King. I have not had a good experience. Lack of communication takes forever to get a reply. I thought spending the extra money with Jg King I would get a nice house but the experience has not been good for me so was she just anyone that wants to build with this company? Read the reviews first? And the tiling in my bathroom not happy the tiles were actually cut crooked to fit in the gap. Let’s see if I can get some answers now.
Had a great experience with the JG King Mildura team! From admin through to the site supervisor, everyone was friendly, supportive, and easy to work with. They made the whole journey of building my first home much smoother. Really appreciate the team’s effort—highly recommend! Show details
Our new house has been an absolute pleasure from the moment we moved in. The overall design feels fresh, comfortable, and well thought out, making it easy to settle in straight away. Every space flows nicely, creating a home that feels both practical and inviting. The quality of the build really stands out. From the finishes to the little… Read more
details, everything has been done to a high standard, giving us confidence that this home will last for years to come. It’s clear a lot of care went into the construction and design.
One of the things we’ve loved most is how functional the layout is for everyday living. There’s a great balance between open areas for relaxing and entertaining, and quieter spaces to unwind. It’s a home that truly suits our lifestyle.
Overall, we couldn’t be happier with our new house. It’s a place that already feels like home, and we’re excited to create many memories here.
- +1
I built 3 homes at the same time. Building Supervisor Brendan Creek was unbelievable. He noticed little issues and got them fixed before I even knew it. Great experience from start to end. Show details
Contract process was a bit tedious and drawn out. Once the build started it was very efficient. I lived next door to the build and there was someone there working almost every day. A build is only as good as it's trades. The trades used were all great, the painter in particular was excellent. 5 months in and have had no problems so far. They were… Read more
one of the only builders that would come to my area (Yarra Valley), worked with the fact that it needed to be on tank and septic, made changes to the floor plan without costing a fortune (Forest base design).
I had a wonderful experience building my investment home with JG King Homes. The sales team was outstanding, especially in managing build variations. The colour selection staff were friendly, supportive, and offered expert advice that made decision‑making easy. The construction process was smooth and well‑organised, requiring minimal interaction… Read more
with the supervisor—though he was always available by phone and quick to return my calls. Everything stayed on schedule, and the handover was right on time. Highly recommend JG King—thank you for an excellent experience!
Find out how JG King Homes compares to other Project Home Builders
Know better, choose better.
- +2
We couldn’t be happier with our experience building with JG King Homes. From the very beginning, the process was smooth, professional, and transparent. The team was incredibly supportive, knowledgeable, and always willing to answer questions or offer guidance. The quality of the build is outstanding—excellent workmanship, attention to detail, and… Read more
finishes that truly exceeded our expectations. Timelines were well managed, communication was clear throughout, and we felt genuinely valued as clients. JG King Homes delivered a beautiful, high-quality home and made the entire journey stress-free. We would confidently recommend them 100% to anyone looking to build.
The work quality was outstanding good communication between the site supervisor and all the tradies that was on site. The site was kept very clean at all times and there was no rubbish laying around After each day the site was left tidy. This is a sign of tradies taking pride in their work. All the time lines were met with the build and we got the… Read more
key earlier the we thought. As. Normal there were a few defects, but there were quickly rectified without hesitation. You pay for what you get and I think that we got a good builder that has kept to there standards without cutting costs. Thanks JGKing for a hassle free build with no stress.
I can’t tell you how happy I am with Jg Kings after service fantastic been 12 months they came and fixed the block pipe which ended up being a bit of rubble that had troubled down the pipes after the house was finished specially [Name Removed] and [Name Removed] have been very helpful. Highly recommend Jg Kings to build any home after-care is excellent. Show details
Latest follow-ups
From the start the whole building process was flawless Kelly and the girls in the Shepparton office were amazing..offering suggestions and open to our amendments to the existing plan On site the build progressed well and our Supervisor Jason was… Read more
on hand keeping us informed of the progress so overall a fantastic experience Our second build with JG is now underway with a slab pour on the Wednesday and a frame on Friday..amazing stuff!!
Follow-up · Just a follow up on our new build..brickwork and plastering were completed last week and materials for fitout arrived today Extremely happy with the changes we made to the original design,trading the alfresco for more interior area as well as adding an extra metre to the lounge /dining and garage..trades have been great also..site being left clean and tidy after each day Overall awesome progress so far
- +5
We are extremely happy with our home; it has exceeded our expectations. From our very first interaction at the display homes with R, through to the consultants in the office, the experience was exceptional. As we were living interstate during the… Read more
build, R consistently kept us informed and promptly addressed all of our questions and concerns. This gave us great confidence that our home was in good hands, even without being on site regularly.
Our site supervisors, C and D, were both highly professional and provided regular updates and photos throughout the build, which we truly appreciated. Any concerns we raised were handled promptly and professionally, and we could not have asked for better communication or support.
The build was completed well ahead of schedule, which was helped by our decision not to make changes during construction.
Thank you to JG King for delivering our forever home.
Follow-up · Our interior finishes are beautiful and completed to a very high professional standard. By the time our 3-month review/inspection came around, we only had two very minor items to mention. For example, a couple of the black clips that cover the window hinges were missing, but overall the quality of the workmanship was excellent. Our stone bench is… Read more
I am more than happy with my new home from beginning to the end with the price being the same as quote you won’t find this workmanship anywhere else true great value and a beautiful home Show details
Follow-up · Build time was 5months handover was easy and my house has double glazing as well as insulation so very energy efficient
In-depth reviews
This is our first experience building a home, and initially our experience with JG King Homes was very positive. The Sales Consultant in Echuca was exceptional. Unfortunately, once our preliminary file was approved and we were transferred to the Customer Relations Consultants team, our experience changed significantly. We often felt that our… Read more
concerns were not being listened to, communication was limited, and there was little transparency about what was happening with our file. There were also several errors that we had to identify and follow up on ourselves.
Throughout the process, we raised concerns about the length of time things were taking, but there seemed to be little effort to expedite matters or proactively keep us informed. After more than 24 weeks, we have finally been transferred to the Construction Administration stage and provided with the name of our Site Supervisor. We have been advised that we will hear from them next week and hopefully receive more information about when construction will actually commence.
As our block was already titled, we did not expect the delays often associated with untitled land. As a result, we are very disappointed with how this stage of the process has been handled and are feeling quite anxious about what to expect as we move into the construction phase.
We sincerely hope communication, transparency, and responsiveness improve from this point forward.
We had a fantastic experience working with our sales consultant Samuel Graffeo from Ballarat while planning our new home build. From the first meeting in the Lucas display home, his knowledge for the building industry was clear. He took the time to understand what we wanted being our second build and guided us with confidence and honesty every… Read more
step of the way, Sam knew we had a very clear vision of what we wanted and he went above and beyond to answer all our questions and help us plan our home to the best it could be. Nothing ever felt like too much trouble he explained things in a way that was easy to understand, and made what has been in the past a stressful process feel smooth and exciting. His attention to detail and genuine care for our plans really stood out, we felt like Sam was a friend helping us come up with the plans for our new home and we felt so much confidence and trust in him. We are so grateful for his professionalism and dedication to helping us plan our home and would highly recommend him to anyone looking to build their dream home.
This is the second JG Home I’ve built with the Shepparton office (first a starter home, and now our family home), and the third JG Home within our family. We’ve always found JG King competitive on price and transparent during the pre-construction phase compared with other builders. The added peace of mind of a steel frame also influenced our… Read more
decision to build with them again.
We built the Belmore, and at a total of 35 sqm our build was completed within 10 months. The construction phase was almost seamless. As with any build, it’s important to keep a close eye on progress to ensure everything is on track; however, anything I identified was either quickly rectified or already being addressed by our supervisor. Our supervisor, Justin, was very communicative and responsive throughout.
One area for improvement would be flooring. To my knowledge, the Shepparton branch sources their flooring through a Ballarat company. In my previous JG build, we had issues with raised floorboards — which were replaced (to be fair) but handled poorly by the flooring store manager, who should have liaised directly with JG King rather than us. I decided to give them another chance this time, but despite paying extra for higher-quality floors, our carpets have been laid poorly with visible gaps between joins. JG King advised these would settle over time, but approaching our 3‑month maintenance, this hasn’t been the case. We’ll continue to pursue this. If building with King, I’d recommend arranging your flooring outside of contract.
On a positive note, JG King were very accommodating in working with external trades for our heating and cooling installation. The office staff were consistently responsive by email and flexible when changes arose outside our control (for example, when our chosen brick was discontinued, we were offered a wider selection beyond their normal range to find a suitable match).
We haven’t yet completed our 3‑month maintenance, so we can’t comment on their after‑build service for this house just yet. That said, our list currently contains only eight minor items — mostly quick fixes. Overall, the build experience was very positive, and we now have a beautiful home that’s often complimented by visitors. Should we decide to build again, we would happily consider JG King once more.
Find out how JG King Homes compares to other Project Home Builders
Know better, choose better.
Positive reviews
While we are still in the pre-construction stage of our home-building journey, we have had a pleasant experience with JG King so far. Their ability to provide steel frames, 8-star energy rating and European windows is unparalleled. They also have some great home designs and most importantly, they are quite flexible when it comes to making structural changes to their existing designs to suit client needs. Show details
Very easy and straightforward process with Horsham team. Construction is about to start soon and on the sales/contracts side of process - no issues at all. Would recommend as builder in the area Show details
Living the dream with JG King! Our experience with JG KING was absolutely perfect. They were transparent, professional, and genuinely supportive throughout the entire process. Every step was clearly explained, and we always felt guided and informed, which gave us so much confidence moving forward with our purchase. The quality of the build,… Read more
combined with their honesty and attention to detail, completely sold us. We are beyond grateful for such an amazing experience and so happy with the incredible value received.
A special thank you to David and Rebecca, who were an absolute pleasure to liaise with. Their communication, care, and professionalism truly stood out and made the whole journey even more enjoyable. It was truly a fun process!
Thank you again for such a positive experience as we couldn’t be happier with what we feel will be a forever home. Justin, Rachel and family.
Negative reviews
I have nothing but disappointment and regret for building with King. They haven't started building yet, and for over a year I've been trying to get them to communicate with me on anything (looking at floor options, reasons for delays in the build etc.), they are not interested in talking to me, and ignore all emails and phone calls never get… Read more
returned. They could build me the best home in the world (although reading the reviews, it looks like that won't be happening) but I'd never build with them again, they clearly have a culture of not caring about customers (read other reviews), and customers are left feeling like they are screaming into the void.
I wish I could give them a 0 stars but 1 is all I can do. Haven’t even finished our build and there has been problems after problems. Our original site supervisor, is impossible to get ahold of and nobody seems to know how to reply to an email. We have had them tell us any faults that were picked up by our outsourced inspector have been rectified… Read more
but no proof has ever been shown. Our slab is crumbling due to the concreters pouring the slab while it was raining and now our slab will need to be sealed. Our house has now been handed over to a second site supervisor who cannot answer our questions because “he wasn’t in charge of the build before so it’s not his problem to solve”. Nobody is answering our calls, emails and it seems nobody has a clue what’s going on with our build. I’ve had better service at McDonalds.
Deeply disappointing and distressing experience. Our experience with JG King Homes has been unacceptable. After ongoing unresolved issues post‑handover, we commissioned an independent inspection (Mar 2026) which identified 43 building defects, including workmanship faults, incomplete works, and multiple compliance issues under the NCC, Australian… Read more
Standards and VBA tolerances. Many of these defects had already been raised months earlier and ignored.
What made this experience far worse was JG King’s deceptive, dismissive and degrading behaviour throughout the process. Issues were repeatedly minimised or deflected, commitments were not honoured, and interactions with some staff were condescending and adversarial, leaving us feeling blamed for problems clearly supported by independent evidence.
We are being made to fight for basic accountability on an expensive family home. The stress caused by poor workmanship combined with the way we were treated has been enormous.
If you value transparency, quality, and respectful treatment, proceed with extreme caution. Independent inspections and written records are essential if you deal with this builder.
Recent reviews
Fantastic to deal with. Great communication. Our site supervisor was amazing everything went very smoothly. We needed completion by settlement date of our previous property and Joel made sure that happened. Very professional final costs were exactly as stated. Show details
The build process was amazing to watch and was nice and quick with top quality work. I would definitely recommend to anyone to look at JG King if they are looking at building Show details
This was our second build with JG king and both have been a positive experience. Our site manager ensured that the site was clean and kept us up to date with the build. He responded to all questions in a timely manner and nothing was too much trouble. The quality of finishes was outstanding and only minor fixes were required after the walk through before handover. Very happy. Show details
We have had the best experience with this builder, the level of detail, and the human touch that our SS had was from another world, I would recommend them always. We love our forever home. Show details
The team was informative at each and every step of the process from procurement to planning and all the through construction. There were no surprises and variations I instigated were fair and reasonable. The build time was also as per programme and overall quality didn’t require any rectification as they got it right first go. I’m a long term… Read more
investor and would approach JGKing in a heartbeat and welcome any other builder to challenge this statement Note we built two at the same time in the time it would others to build one !! Good work and satisfied client Angelo
Had a really stress free build with our supervisor our supervisor. The finish was mostly pretty good. A couple hiccups at the end and our supervisor and the team sorted it out smoothly and in a timely manner for us. Show details
Excellent experience with jg King, from the initial consultation right through to handover. Small issues at handover dealt with in a very timely manner. All persons within the group courteous, helpful and understanding. Would highly recommend. Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Clay, Apologies on everything you are going… Read more (+1 reply)