After accepting a quote, the local agent Samuel failed to call me. A week later I called him and booked a house clean on Tuesday 16th June. At 7.00pm on Monday 15th June he sent a message advising his team were sick and could not come. I called him and rebooked for Friday 19th June 9.00 am. On Friday 19th June at 9.00 am no-one turned up. … Read more
There were no messages from Samuel. I called his phone several times and he did not answer. Jim's Cleaning is a no-show. I can't rate the quaity of cleaning service because there was none!l
Reviews with attachments
Thank you to Rick who did an amazing job of cleaning my two ovens. Very professional and friendly. Show pride in his work, was careful with our kitchen surfaces and work have him back anytime. Thank you again Show reply
- +3
Rita and her team did a superb job, above and beyond. We engaged her in an end of lease/bond clean and could not have asked for better service. Highly recommended. Bayside Area Brisbane.
Jagroop servicing Golden Grove. They were so efficient and had incredible attention to detail. It felt so good to come home and it smells pleasantly clean. The bathroom fan has never been cleaned by other independent cleaners as it is hard to get to but Jagroop scrubbed it back to bright white! The blinds, oven and stove top look new! They cleaned and shined the barstools and fittings - everything looks shiny and clean! Very happy
- +1
We had April come 28.11.. she did great job.. very satisfied with clean. Have also recommended her to family..who have also booked her
- +3
Some initial communication difficulties but Jim's Cleaning did come through in the end to fix areas missed in the original clean and did some extra items above and beyond the basic house clean (e.g. wall marks). I learnt the basic house clean is just dust, vacuum, sweep, mop and bathroom surface clean which is completed in just under 50 minutes on my 2 bedroom house and the charge for this is $200 (plus $50 for an oven clean). Show details
The results spoke for themselves. I have been a cleaner, up to vacate bond cleans in between other careers, and the cleaner did a outstanding job. It is pricey, you do have to understand what the quote lists is what is done, quoted on, and if you want everything cleaned you have to list all you want done. That means if not written on the quoted… Read more
list, it will not be cleaned. Thus the quote list they send needs the clients reading it, not assuming they get an entire house clean for a list they did not read, not understanding that that list reflects what results you will get.
In my case I stated I needed a vacate bond return clean The quote was of a place never cared long before I tenanted it. There were marks I thought no one would get off, however in this case, Jim's Cleaning result was way beyond what I thought possible in results. I paid $1,000 but it was worth every cent. It assisted in family all being able to concentrate on moving a lot, way faster, instead of spending that entire day, as he did, cleaning.
Absolutely BRILLIANT. So very happy with the guys EXCELLENT work.
Punctual and very nice. Cleaned the filthy oven and bbq so well. Very very tidy and checked I was ok with what was done. I will be using them again. Highly recommend.
Miri’s team handled everything, the place was spotless and very friendly. They did a magnificent job and also were courteous with my cat who was scampering about the house. I must also add how flexible they were in the booking adjustments. Highly recommended! Can’t go wrong. Cheers, Marcus
Dodgy is an understatement. NORTH lakes Qld franchisees. Charged $170 for a full house clean and first time was great then after I am not sure what they did but it certainly was not a clean. Last week they were here and they left after 45mins took my cash as apparently it is cheaper to pay cash. Obviously a tax dodge. The call centre are just… Read more
as useless to speak to. Soap scum on tiles under soap holder, dust every where as you will see in the picture if they come every fortnight for 2 months would the dust be this thick on a shelf?? I did not cancel them sooner because I was back and forth taking my dad to hospital for cancer treatment so looking around the house was not a top priority until last week. Why pay a licensed supposedly insured business to do a job when they cant even do a basic clean. If you want to waste your money call Sunny and his offsider as I can gaurantee you will be left out of pocket if you choose to keep them in for an ongoing clean. Even them knowing I was at the house working did not stop them rushing and doing a half arsed job. Honestly I was looking at the floors more then anything previous to cancelling them. Go ahead if you want to take the risk but belueve me you will be truly dissapointed with what you get.
- +4
They didn’t clean very well. The floor was still dirty and black, and there was a lot of dust left untouched. The windows weren’t cleaned properly, and there was even food left in the kitchen storage. We also found cat hair, and the doors were dusty. The wooden details on the walls hid a lot of black dust, which took us hours to clean. The job was… Read more
done very lazily. They did offer to come back and clean again, but we decided to do it ourselves instead to make sure it was truly clean.
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- +2
Their first cleaner did not stay the full time but was polite and friendly. When her cleans fell below a standard of acceptability, we contacted her and asked her to improve. She demanded pictures and became defensive. We provided her pictures and in return we got excuses. We left and she tried to charge us a penalty for leaving. Since she made me… Read more
take them, I'll share some to showcase her vacuuming, dusting, and dish washing.
Their second cleaner did a better job cleaning but he was rude and opportunistic. One time he was two and a half hours late (to a 2 hour duration clean). Another time he didn't turn up at all. We also received an invoice for a different clean that never happened and was never organised. Just to see if we were paying attention perhaps. Unfortunately Sameer, we were. No apology of course.
- +7
We hired [Name Removed] and her team and at first they were great. As we were only handing over the lease rather than a full end of lease clean we didn't want too much done. Also there was still things and furniture but we made sure to move that out of the way of the things we wanted clean. Garage (which was empty), bathrooms (also empty),… Read more
stove top, doors , skirts and windows, especially window tracks which were discussed beforehand how important they were to be cleaned.
Three of them came and they were there for five hours. The majority of stuff poorly cleaned. Some things done well. Windows were streaky and window tracks still had dirt. I asked them to do them again which they did, however the photos will speak for themselves. I was also met with a very condescending attitude when I pointed it out.
"Windows are just streaky sometimes" "If you open the windows the tracks will just get dusty again" " We dusted the skirts it doesn't say we clean them" (the skirts very much still had dust on them) I'm not expecting stuff behind furniture to be cleaned but things with nothing around them were still dirty.
Afterwards they said they'd give us a discount, they did not at first messaging me about an overdue balance. Had to remind them of the discount.
My landlord wanted them back they refused because of the two day guarantee and told me to pay. I have now paid but I am very unhappy about it.
When you think you could do a better job than the cleaners you hire and have to reclean everything essentially. Hardly seems worth it. Not to mention them being rude and condescending every chance they got
Why did they remove the name?
Latest follow-ups
Kaye-Did me dirty. On the 28th April 2026, they came (3 ladies) to do cleaning at my place. They finished in about an hour. They did a terrible job for the first time. Bathroom was not cleaned properly, the floor and walls was not clean, shower head… Read more
had some residue, very disappointing. I sent them a text to riase concern, they responded that they are certain the house was cleaned properly. So disappointing for a $200 bill.
Follow-up · It was a once off cleaning, using tehir cleaning and I jhad used them in the past, which I was very happy with their service. I am not sure what happened this time around.
We’re very sorry to hear about your… Read more (+1 reply)
I have just used Nino from Jim's Cleaning at Burnie. Nino did an excellent job cleaning my whole house. Nino is polite and punctual. He also kept me updated as to time of arrival etc. I would definitely use Nino/Jim's Cleaning again.
Follow-up · It was an all day job & no I did not get the outside cleaned nor did I ask Nino to clean the carpets.
I have 2 good cleaners they are the best there cleaning is of high standard i come home and are so happy they do every thing they are maurtian fussy as im so happy with them thank you so much and my garderener bernard does my garden so happy with the 3 of them contact me if u need good cleaners or gardener .xxxxxx Show reply
Follow-up · Fantastic i have the best cleaners and gardener im very happy very proffesional love my cleaners to bits and my garxener xxxxx
Positive reviews
Jodie and the team were great. From the initial point of contact through to getting the job done was seamless. Now they will continue to look after the property regularly. Thanks again. Show reply
Sarah is an absolute pleasure to deal with, courteous and professional. The standard of the cleaning of the home that was undertaken is exceptional, and truly appreciated. Thank you. Show reply
Helen Ding and James arrived punctually and then spent 4 1/2 hours giving the house a thorough clean. They were efficient and showed great attention to detail, even taking down curtains to dust the curtain rails which I would not have thought of doing. Highly recommend them. Show reply
Negative reviews
If you live on the north side of Brisbane try to avoid using Jim's cleaning specifically a franchisee by the name of Kelvin they did half a job and the cleaner I booked this morning to fix the work they did discovered a broken window, I'm beyond ropeable at this point please avoid them I'm now about 2k in the hole for a rubbish job Show details
We’re very sorry to hear about your… Read more
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Filled details in online, arranged for someone to come over to quote. First clean was great, exactly what was agreed when first met. 2nd clean.. $149 to clean 1 bathroom, an ensuite and toilet, vacuum and mop. When I asked about cleaning kitchen surfaces and dusting, was dismissed several times. How hard is it to find a good cleaner? Show details
Hi Ames, Sorry to hear about your feedback.… Read more
I call to get someone to come out and give a quote. The franchisee texts me instead with an off the cuff quote without coming out to site inspect. The quote is exorbitant. I then ring Jim's Cleaning to get the name of a different franchisee as I am not happy with this interaction as the franchisee is meant to come out and site visit and give a… Read more
free quote. I am told by Jim's Cleaning that because they have already provided a franchisee to me they can not give me another one until the job is closed off. They recommended I ring a different company! This is an extremely strange business model. I have used Jim's Cleaning for years. Not anymore. Appalling customer service.
Hi Suzi, Sorry to hear about your… Read more (+1 reply)
Recent reviews
Adelaide Southern Suburbs The team were very friendly. They came the same day as the query and gave a very thorough and accurate quote. The clean was completed well and met the standards of the real estate agent for our end of lease clean. Communication was amazing! I always knew what was happening and what the next steps were. Overall very satisfied with Lilly and her team!
Thank you to Kristy and he r team from Rosemeadow. The service provided is to a high standard. We are very happy with the service. We recommend them. John and Julie Currans Hill. Show reply
Vivian from Jim’s cleaning did a great job. They were polite, responsive and punctual. The job was done with good quality to our satisfaction. Everything was done with care, quality and professionalism. Thank you for the great work. Show reply
Great clean, minor hiccup : Overall really happy with Arwin team. They were friendly and left my kitchen and bathrooms sparkling. The only reason for 4 stars instead of 5 is they missed cleaning the kitchen chimney. I mentioned it and they offered to come back, which I appreciated. Would definitely book again. Show reply
Mizan and team were very professional. They did everything they said they were going to do. We appreciated the fact that they were able to proceed with the service at such short notice. Very reasonably priced. Would engage them again. Highly recommend Show reply
Nino was friendly and efficient. Was great to be able to chat with him while he worked. WI will certainly be getting them back the next time I need cleaning done Show reply
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Hi There, We are sorry to hear about your… Read more (+6 replies)