I was quoted $800 for a job by another plumber. Jim’s Plumbing charged me $250 for the same job and the Plumber was friendly and professional. Would recommend.
The quote by far was the most reasonable. The team provided flexible options to cover all job scopes based on my need, from inspection to full replacement of my defective sewer connection. Shantelle and Mos have been very helpful and provided good advice and professional service from start to the end. Hope I don’t need a plumber visit any time soon but I would consider Jim’s if I need to. Show details
I hired Jims Plumbing Ryde to unblock my sewer. Volkan the franchisee manages to get his jet head stuck in my pipe, causing damage. He cuts his hose, leaving it in the pipe, and leaves the sewer uncapped with a hose sticking out. Now it's blocking every 6 months. Both franchisee and franchisor (Jims Group) refuses to take responsibility. I recommend everyone to stay clear of this franchise for all work.
Positive reviews
Exceptional local service for south west Sydney – Had an emergency situation over a week-end and contacted Jimmy from Beverly Hills Jim's Plumbing, was at my home within the hour, diagnosed the issue, purchased the solution and completed the job within 45 mins. Could not ask for better service.
So good! Great service – Here’s a massive shout-out to Timmy! Matty is an absolute gun. Great service. Efficient work, great communication and overall very much a professional. Would definitely recommend to family and friends :-)) Show reply
Great work – Great work Joe Job looks great, were on time, cleaned up after himself Couldn't have asked for anything better. Very knowledgeable plumber Will definitely be using you again in the future and recommending to others Thank you. JN 760914 Show reply
Negative reviews
Far too expensive to recommend – Good work and pleasant but super expensive for the work that was done. Will definitely not be using Jim's Plumbing again and can't possibly recommend them to others.
Misleading "free quote" – Be careful with Jim's Plumbing when asking for a quote. I called Jim's plumbing to get a quote for a sewage problem. On the phone, they confirmed that the quote was free. However, now after inspecting and receiving a quote they are charging me for the free quote, $450 plus GST. This is misleading as they are saying the inspecting equipment and a… Read more
camera were used hence they are entitled to charge. If you are advertising a free quote stick to it and don't charge. Would not recommend getting a quote from them as $495 for a quote is outrageous.
Hot water system rip-off – Absolute rip-off. Charged $3300 for a new hot water system. Unit itself was $900 and plumber was on site for a little over an hour. Incredibly unprofessional, how on earth can you justify these prices? Simply taking advantage of a young family. Awful customer service. Need a response or will be contacting the ombudsman.
Recent reviews
Excellent service – On time, quality service. Good attention to detail. The job was difficult due to previous works but they were able to fix it quickly and to a high standard. Great work.
Great service! Excellent experience! – Tyson explained different options and provided his professional recommendation. He worked on the replacement until late night and get everything done nicely! Show reply
Jim's to the rescue – Had Jake from Jim's come out, diagnose, fix and tidy up all within about an hour. Managed to sort the problem without make a huge mess and saved us from a much bigger job pulling off tiles etc. Jake was friendly and professional and worked hard the entire time he was here, will definitely ask for his service again next time any plumbing issues arise. Show reply
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Matty Rocks – Excellent work, came quickly, issue resolved. The work was explained to us in a professional manner so we knew what we were paying for. Show reply
Good service – Had a faulty mixer valve in a difficult to get location. Got the job done, happy with the next day service, also took the opportunity to change the pressure valve on the hot water system. Some say pricey, but each of the elements were quoted in advanced so you know what your up for and work guaranteed.
Fast Responsive and stand behind quality of their work – Simon was quick to attend and fixed issues I had with some work Jim's Plumbing had done the week before. I like that they don't hassle and just get the job done with a smile and helpful information so I could understand the issues. Better still was that because it was a recall it was done no charge :) Show reply
Great experience – Called them at 11am and he came out in one hour fix the job and did everything asked for awesome pricing high recommend Daniel for your jobs best bloke ever Thanks jims Show reply
Great service – Punctual and very easy to deal with Liam is great guy and very detail on his works Recommend this to our family and friends Show reply
Prompt service – Happy with the prompt reliable, friendly service. Clean up was great and didn't have to worry about anything at all. Show reply
Replaced entire hot water unit quickly and efficiently in under 2 hours – Very punctual. Quick assessment . Replaced 135 l hot water unit extremely efficiently . The fastest tradesman I've ever used. Show reply
Show blockage – Plumber is excellent, arrived on time and has done a good job. Will recommend to other people in the future Show reply
Fixed garden tap – Sven arrived on time and fixed my tap within 10 mins which was fantastic. Would definitely use this service again Show reply
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Outstanding service and advice from Gary – First class! Compelled to write this review as Gary arrived on time, provided great service and advice. My mind is now at now at ease as the issue is fixed. Have highly recommended to friends and colleagues. Will definitely use Jim’s Plumbing again. Thanks Gary! Show reply
Hot water system – Jims plumbing checked out our hot water system and quickly repaired a leak that had been a problem for months. Highly recommended service. Show reply
Kitchen tap – Plumber arrived on time and was very friendly. Got the job done efficiently and quickly. Would recommend to others in the future. Show reply
Great service! – I rang Jim’s and the next day Brian came on time and sorted out problems quickly and affordably and on the spot! Show reply
Fast service – 2nd time used Jim’s plumbing. Reliable on time, not wanting to rush out the door once job was done. Will call in the future. Show reply
Plumber well experienced – Very professional and courteous. Sorted the problem straight away and provided expert advise and tips. Would defiant recommend Adam for all types of plumbing work Show reply
On time and friendly – Job completed as requested. Plumber was easy to chat to and explained what he was doing. Pleased I used Jims Pumbing. Show reply
Job well done – The job was done in a very short time and done to perfection. I would highly recommend him to friends. Show reply
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Gary all our prices are straight out of our price… Read more