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Jo Mercer Physical store

Jo Mercer Physical store

3.3 from 26 reviews

Reviews

(14)
(0)
(1)
(3)
(8)
  • Product Quality
    3.6 (18)
  • Return Claim MadeYes (4) · No (10)
  • Sizing True to size (11) · Slightly small (2) · Slightly large (1)
  • Product Appearance As advertised (91%) · Not as advertised (9%)
  • Customer Service
    3.6 (14)


I LOVE this brand. Excellent customer service too!

published

I absolutely love these shoes - they're the only brand I buy now. They're high-quality, super stylish (I always get compliments on my shoes from them), and all of their styles (heels, boots, sandals, high wedges) are very comfortable after 2-3 wears as the soft leather gets worn in.

I had an issue where a strap on a pair of wedge sandals snapped after only 8-10 wears. I contacted their customer support team via email - they responded within 24-hours and shipped me a replacement pair without any issue or nonsense. Such a level of customer service is so hard to find these days! The situation has made me even more loyal to the brand.

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
See all answers

Sonbul

SonbulGreater Melbourne (Outer), VIC

  • 2 reviews

Horrible quality of shoes and customer service

published
Return Claim MadeYes
Kateryna s.

Kateryna s.South East Queensland, QLD

Beautiful shoes, poor quality and customer support

published
Customer Service
Product Quality
Sizing True to size
Rakbir chahal

Rakbir chahalSouth Australia

Wasted money

published

Its hurt my toe gave me blister custom service can not help me because i worn them so sad for me I cant wear them more...they should find out any solution if someone physically hurts

Customer Service
Product Quality
Sizing True to size
Product Appearance As advertised
Store LocationHarbour town outlet store Adelaide
See all answers

The reviewer stated that an incentive was offered for this review


Worst customer service

published

Walked in to your QVB store today the store manager was on the phone outside the store for 20 minutes no staff on selling floor a team member came out from the back no eye contact no acknowledgement did not even ask if we needed help left the selling floor and went to the back room my sister and myself just walked out

Customer Service
Product Quality
Return Claim MadeNo
Store LocationQVB
See all answers

Jen

Jen

  • 3 reviews
  • 1 like

Fantastic service

published

Shopped at Harbourtown Outlet Adelaide. Shop assistant Frinee was pleasant ,friendly and extremely helpful . Love my new shoes , will definitely return and hope to be served by Frinee again. Thankyou !

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly large
Store LocationHarbourtown Adelaide
See all answers

Great shoes, poor customer service

published

The sales assistants did not give the other pair of shoe to try on and was judgemental and rude. I had to wait a long time to even try the one shoe

Customer Service
Product Quality
Sizing True to size
Product Appearance As advertised
Store LocationMelbourne Central
See all answers

Sherri48

Sherri48Victoria

  • 2 reviews

Incorrect advertising

published

Saw a display in the store - sale $99.95. Asked shop assistant if all on the signed table were were 99.95. I was told yes. Found a pair I liked and tried them on- assured again they were 99.95. Advised to have a look around because a second pair was 50% off. After trying on a number of shoes couldnt find anything I liked so decided just to take the boots. Go to pay and get told no actually they are 149.95- no offer to reduce them to the advertised price! I walked out not happy -such a waste of time.

Customer Service
Return Claim MadeNo
Store LocationBayside Frankston
beatrix99

beatrix99Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Always the best

published

Im surprised at all the bad reviews here. Most of my shoes are from Jo Mercer and have lasted me for years! The quality is great and had no issues returning even sale items.

Love the Doncaster store especially. Always great service.

The boots I own are going strong after 3 yrs of constant wear.

Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationDoncaster
See all answers

Great service at Highpoint

published

Great service at Highpoint store.
First stop for shopping for shoes.
Always look for Josephine in store as she knows what I need and very helpful.
Approaching me with a smile ..

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationHighpoint centre
See all answers

Matina

MatinaGreater Melbourne (Metropolitan), VIC

Lovely service lovely shoes!

published

Went into the highpoint store on Sunday the 16th of June, one staff member was looking after two customers at once and managed to help me in between! Had some great informative help from Josephine and after having her reassure me on company policy I was sold on a lovely pair of heels! Thank you, will definitely be returning next time

Customer Service
Product Quality
Store LocationHighpoint jo mercer

Disappointed - shoes were deemed faulty by a Jo Mercer assessor and Jo Mercer refused to replace

published
Customer Service
Product Quality
Sizing True to size
Store LocationJo Mercer Camberwell
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Kathryn

KathrynSkye

  • 6 reviews

Love their shoes!

published

Love their style, and shoes look very well made and presented. I have purchased quite a few different pairs and quality has always been good. Apart from one pair of sandals where the stitching has started to come undone. Also the sizing can be a bit irregular as I have a pair of boots in a size 40 and then sandals in a size 39. Prices are a bit high but they are quality leather so that is to be expected.

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Store LocationFrankston
See all answers

Cpisani

Cpisani

  • 2 reviews
  • 1 like

Love shoes

published

I try not to go past a store but can’t resist. And undoubtedly will walk out with a purchase. The shoes are beautiful leather and have a European look. My wardrobe consists mainly of Jo Mercer !

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationRundle Mall SA
See all answers
Sally

SallySouth East Queensland, QLD

  • 7 reviews
  • 1 like

My favourite shoe store!

published
Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
See all answers
Areen J

Areen JSydney, NSW

In love with products & Designs

published

I just love Jo Mercer products & Designs. Most of my shoes collection are from Jo Mercer. All Shoes are made from a very good quality leather. Definitely Very highly recommend.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

QVB and online store

published

Have bought several shoes online . Fast and efficient service . Had to swap a size so went to QVB . Staff were amazing . Friendly . Courteous and nothing was too much trouble even with a slight postage glitch.

Product Quality
Sizing Slightly small
Product Appearance As advertised

DO NOT BUY FROM HERE

published

Bought a pair of sandles from here after one wear they broke. They refused to refund me. It's gotten so out of hand I've put a complaint with the ACCC

Product Quality
Return Claim MadeYes
Product Appearance Not as advertised

Sarah Scott

Sarah ScottGreater Melbourne (Inner), VIC

Fabulous Shoes & Service

published

Funny that my review is very much like the last one listed. I found great shoes at Jo Mercer and waited for an online sale to buy 2 more in different colours. No shipping, great discount. The service I recently got when having to return a pair of shoes was fabulous, friendly, helpful staff where the customer service is does not feel forced. The staff weren't 17yrs old either and could speak my middle aged language. Will be returning to the Melb Central and Collins Place stores, my new favourites.

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers

Disgruntled

Disgruntled

  • 2 reviews
  • 2 likes

Gemma casual rubbish!

published

Bought these for $150. So slippery I can’t keep them on my feet. First wear and I’ve tripped six times! What highly expensive rubbish. I only purchased cause I wanted cute flats.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

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