I LOVE this brand. Excellent customer service too!
I absolutely love these shoes - they're the only brand I buy now. They're high-quality, super stylish (I always get compliments on my shoes from them), and all of their styles (heels, boots, sandals, high wedges) are very comfortable after 2-3 wears as the soft leather gets worn in.
I had an issue where a strap on a pair of wedge sandals snapped after only 8-10 wears. I contacted their customer support team via email - they responded within 24-hours and shipped me a replacement pair without any issue or nonsense. Such a level of customer service is so hard to find these days! The situation has made me even more loyal to the brand.
Horrible quality of shoes and customer service
Incredibly dissatisfied with the product. I purchased my first pair of heels, Phoenix High Heel Sandals Bone Leather, in December last year for an engagement. Having only worn the heels for 3-4 hours, my feet were burning, blistered and the next morning I had scabs all around my ankles which took 1 month to heel. I could not wear heels during that period, and even wearing runners was painful.
I made a compliant online. I was advised to contact the area manager of the nearby store, which I did. After continuously calling the store and leaving m...
Beautiful shoes, poor quality and customer support
I usually should elsewhere but I’ve decided to get a pair of shoes from Jo Mercer. They looked beautiful and felt comfortable but literally weeks later the leather started to deteriorate and peel in layers like it was pressed instead of being one whole piece. It never happened to my shoes before and I wasn’t expecting the quality to be so poor for the pair that retailed over $150.
I’ve emailed customer service and that’s when the merry-go-round began. I had to send them photos, then they would accept responsibility and told me to go to the sto...
Its hurt my toe gave me blister custom service can not help me because i worn them so sad for me I cant wear them more...they should find out any solution if someone physically hurts
The reviewer stated that an incentive was offered for this review
Worst customer service
Walked in to your QVB store today the store manager was on the phone outside the store for 20 minutes no staff on selling floor a team member came out from the back no eye contact no acknowledgement did not even ask if we needed help left the selling floor and went to the back room my sister and myself just walked out
Shopped at Harbourtown Outlet Adelaide. Shop assistant Frinee was pleasant ,friendly and extremely helpful . Love my new shoes , will definitely return and hope to be served by Frinee again. Thankyou !
Great shoes, poor customer service
The sales assistants did not give the other pair of shoe to try on and was judgemental and rude. I had to wait a long time to even try the one shoe
Saw a display in the store - sale $99.95. Asked shop assistant if all on the signed table were were 99.95. I was told yes. Found a pair I liked and tried them on- assured again they were 99.95. Advised to have a look around because a second pair was 50% off. After trying on a number of shoes couldnt find anything I liked so decided just to take the boots. Go to pay and get told no actually they are 149.95- no offer to reduce them to the advertised price! I walked out not happy -such a waste of time.
Always the best
Im surprised at all the bad reviews here. Most of my shoes are from Jo Mercer and have lasted me for years! The quality is great and had no issues returning even sale items.
Love the Doncaster store especially. Always great service.
The boots I own are going strong after 3 yrs of constant wear.
Great service at Highpoint
Great service at Highpoint store.
First stop for shopping for shoes.
Always look for Josephine in store as she knows what I need and very helpful.
Approaching me with a smile ..
Lovely service lovely shoes!
Went into the highpoint store on Sunday the 16th of June, one staff member was looking after two customers at once and managed to help me in between! Had some great informative help from Josephine and after having her reassure me on company policy I was sold on a lovely pair of heels! Thank you, will definitely be returning next time
Disappointed - shoes were deemed faulty by a Jo Mercer assessor and Jo Mercer refused to replace
I purchased faulty shoes - leather peeled off after 2 months wear!! Jo Mercer will not replace them!!
I purchased 2 pairs of leather boots. One pair was perfect (tan leather) and still is, but the the other pair (black leather) has the leather peeling in several spots. I took the shoes to Jo Mercer who got them assessed and they were deemed faulty (words were this "should not have happened with normal wear and tear"), but I was asked to find my receipt before they would replace them (not a normal request by a retailer for a faulty product). I ...left the store and searched for the receipt at home but could not find my receipt unfortunately. I then made 2 attempts to go back to a Jo Mercer store to inform them that I could not find a receipt (the first time the Manger did not come back to the store from her lunch break on time and I had to leave, despite waiting for her return for over an hour) and with the second attempt the store said they would need to speak to the Manger (who was not in at the time). I left my shoes with them so they could see the faulty product. The Manger called back to say that they would not replace them. I explained that this was not good enough and she said she would speak to her Manager and get back to me. I never heard back. I made 3 follow-up calls to the store who said the Manger would call me. She never called and it has been 3 weeks. My faulty shoes arrived back in the post yesterday from Jo Mercer without a note or anything. I am so disappointed in this retailer. They were happy to say the shoes were faulty, but not replace them!! I still can't quite believe they won't replace their faulty shoes. I will not be buying another pair of shoes from this store again.
Love their shoes!
Love their style, and shoes look very well made and presented. I have purchased quite a few different pairs and quality has always been good. Apart from one pair of sandals where the stitching has started to come undone. Also the sizing can be a bit irregular as I have a pair of boots in a size 40 and then sandals in a size 39. Prices are a bit high but they are quality leather so that is to be expected.
I try not to go past a store but can’t resist. And undoubtedly will walk out with a purchase. The shoes are beautiful leather and have a European look. My wardrobe consists mainly of Jo Mercer !
My favourite shoe store!
They always have an amazing range from boots to flats. I have never left a store not finding something to buy and I’m a very fussy person. I don’t even have a Jo Mercer close by to me anymore, but I still insist on buying my shoes here. They are always such good quality. I like how they are genuine leather shoes. It’s so much healthier. My feet sweat a lot, but the leather always stops my shoes from smelling. The service is also great. One pair of sandals I bought, the buckle did break and this was after I’d worn them for quite a while. I took ...them back to the store and got a complete replacement of shoes. The customer service in different stores has always been on point. And I find staff are happy to get sizes for me right away, no matter how many pairs I want to try on.
In love with products & Designs
I just love Jo Mercer products & Designs. Most of my shoes collection are from Jo Mercer. All Shoes are made from a very good quality leather. Definitely Very highly recommend.
QVB and online store
Have bought several shoes online . Fast and efficient service . Had to swap a size so went to QVB . Staff were amazing . Friendly . Courteous and nothing was too much trouble even with a slight postage glitch.
Fabulous Shoes & Service
Funny that my review is very much like the last one listed. I found great shoes at Jo Mercer and waited for an online sale to buy 2 more in different colours. No shipping, great discount. The service I recently got when having to return a pair of shoes was fabulous, friendly, helpful staff where the customer service is does not feel forced. The staff weren't 17yrs old either and could speak my middle aged language. Will be returning to the Melb Central and Collins Place stores, my new favourites.
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