Johnny's Furniture Online Store

Beyond a joke – I wish I could give 0 stars. Waited 7 months for a lounge we purchased in full. We have 4 children and sat on camp chairs all this time. Disgusting to know they knew they were taking peoples money and couldn’t provide the products. Now they are liquidating! If your here looking for answers Go into store and take what you have paid for before everything is gone. They can’t do a thing about it. It’s not stealing if you have paid for it.

Get your money back now. They are closing down – Guys. I am hearing everywhere Johnny is doing a dodgy and going to shut down his business and get bought out. So he will do a Phoenix operation . Take all the money that we paid and not get our furniture. Exactly what happened with MattBlatt and eventually bought out by Kogan. Go into the stores and demand the refund now!

Awful customer service – Have waited nearly 16 weeks for my couches to arrive without any communication even though I have tried calling, emailing and using their online text service only to be met with a text message of a photo of them going into voluntary administration. The customer service has been the worst out of any company I have ever dealt with!! Show details

Lounge is so comfy and looks amazing!!! – Great company to deal with, communication was outstanding! So happy with the quality of my new lounge and also the cushions that came with it! Show details

Excellent quality and easy to assemble. Packaging, parts, tools were all arranged in a professional manner – Very happy with the products, and wish to give the supplier full marks, full stars.

Dining Chairs are perfect – Great price, service, picked up from warehouse which was a bit confusing on location however.once found loaded into trailer with no problem. Show details

"Junk Furniture Johnny's: Where Quality Takes a Holiday" – Beware, brave shoppers, for in the land of "Trashy Treasures," where dreams of decor go to die, lies a saga of sofas that sag, chairs that creak, and tables that wobble like they've had one too many red cordials. Prepare to embark on an adventure through the labyrinth of lousy furniture, where every purchase is a leap of faith and every assembly… Read more

instruction feels like a cryptic puzzle from a disgruntled Swedish wizard. So gather 'round, fellow seekers of domestic delights, and let us commiserate over our shared trials in the kingdom of dodgy decor! You've been warned ⚠️.

8 months and waiting – I ordered in October and am still yet to receive my order. Emails go unanswered, phones ring out. I doubt I’ll get my order, or my refund. I’ve reported to ACCC and fair trading, also lodged with my bank. It’s time consuming but if you’re reading this, you’re most likely here for answers or help so I suggest you do the same. I was able to get… Read more

through to Product Insurance Care which is apparently ‘head office’ on [Details Removed] but still no luck with getting my money back.

9 months and counting – Purchased a couch via the online store, now 9 months and counting! Paid in full for the item and still waiting, denied a refund. Reported to ACCC and consumer affairs. Disgraceful customer service. DO NOT RECOMMEND Show details

Don’t shop with the company! – DON’T SHOP HERE! BEWARE! They won’t send you what you ordered or refund! I ordered a chaise lounge on the 8th of NOVEMBER and the ETA continues to be pushed back with no updates from the company, it is now MAY. After 6 months of waiting, I requested a refund due to the unreasonable wait time was initially told I would get one. They then back… Read more

peddled and stated they don’t give refunds for pre orders when this was not mentioned on the site anywhere. I doubt I will ever see my money or the couch I bought.

Not worth the price – Would give negative stars. We waited 5 months for a dinning table promised in 4 weeks. Product is solid but it is not worth the will they/wont they deliver disaster. No means to contacting service staff (emails and their online text function are an absolute disgrace - of the 10 contacts made only one was answered). Despite the item being available… Read more

for a month, we were told there was no delivery truck available. That is not my problem especially when you have taken a delivery fee up front. They eventually cold called me and said delivery can be this weekend - again no communication of time or even time frame until the night before. A budget truck and two highly new delivery guys struggled bringing the item in. Grateful my items actually came but I would not purchase from here again and I urge anyone who values their sanity and hard earned money not to.

No furniture. Lost money! – Order in November 2023. After numerous delays and the same promises of delivery we are still waiting for our order. We have now been forced to request a refund which is now taking weeks and we can only assume we have done our money. Show details

Avoid! Pay a bit more and save your money – They didn't deliver our sofa even if they organised a delivery date. It's been days they don't answer our emails. Anytime we call them it goes directly to voice message. We don't have any other way than legal compliance against them to take our money back. I really don't understand where the good reviews are coming from. AVOID! Show details

Shattered & frustrated – Very disappointed. I placed an order at the beginning of December 2023. Was advised my dining table would arrive at the beginning of February. Checked the ETA tracker, saw it was pushed back. Since that time, it has been pushed back more and more times with the newest ETA at the end of June. Disappointing the customer service team does not… Read more

communicate any of this personal, rely on me using tracker myself. I have reached out to the online team and have had no response, I don't know how much longer I can each food in my lap while I wait the endless time for my table. I spent all the money I had on this table, now I can't even afford to replace it. It seems awfully convenient that you can't see reviews on their FB page or website. If I had of known I would have gone to another shop.

Incompetent company can't deliver what they promise – I purchased a dining room table on 26/11/23 from Johnny's Furniture online which had a delivery ETA between 4-14 weeks. As of 27/4/24 I still don't have my dining room table and they have advised the ETA has shifted to 24/6/24. I reached out to request a refund due to them being unable to deliver what was promised, and this request has been declined. Show details

Unreasonable delivery times (8 months and still counting) – Bought 2 chairs off the floor and 2 on line last September. It has been 7 months and still waiting for stock. The ETA just got pushed another month. Every time I contact them they say 4 weeks then the order gets pushed back another month. They have offered a refund but already having half the set at home I need the matching chairs. I believe they… Read more

are not honouring the on line deal and deliberately pushing us back. We bought it for a great sale price at the time which I believe would now be less than cost and they are deliberately not honouring or servicing the order. Such a terrible business practise. I will be lodging a fraudulent business complaint with fair trading. They are still selling these chairs on line with the same mis leading 4-16 week delivery information.

DO NOT BUY FROM THEM – Bought a lounge from this place , wish I had not . Two weeks after getting it home springs started to poke me in the buttocks . I took out one of there so called product care warranty’s . Wish I had not ! It is just a scam , cost was $ 299 dollars . Tried to phone the company , they never answer there phone or return messages. All I get is… Read more

cancelled ticket e mails , which they are trying to blame my computer for . And when they do return my e mails they are very non commit all. This has now gone on for weeks , it is just all a scam and they have no intention of providing any service at all. I have lodged a complaint with the ACCC , and I’m also in the process of taking legal action . Do not buy from this company , they are not reputable . And I have now escalated matters to my solicitor and I’m considering going to 7 news about them as well , as they can not be allowed to continue trading under in this manner . AND TO ANYONE READING THIS , contact QCAT .Apparently they will be able to advise the best course of action . DO NOT BUY FROM THEM AND DEFINITELY DO NOT GET THEIR PRODUCT CARE WARRANTY , it’s not worth a cent . So I have updated my review with there response to the ACCC . Even after I have told them that the springs are poking me and it won’t be visible on a video , they still can’t comprehend this or provide any type of customer support . Not only that , they now require myself to get an independent assessment of the couch at my own expense , which I will do . And I can guarantee after I have done this that know one there will acknowledge it and they will not follow up with their shallow promises to the ACCC . It makes one wonder how they manage to get any positive reviews on anything , unless they are selling to a lot of family and friends . I will get the report done and when they still do nothing , I will take it to disputes. I am very much looking forward to see what happens with the current Affair investigation, into this company .

STAY AWAY FROM THEM

Bought online and my order has disappeared and no refund – I don’t know what has happened with Johnnys furniture. Just a couple years ago I purchased most of my furniture from this place and staff and customer service was great now it’s shocking. originally spoke to someone who said tables where in stock in store and when we drove over an hr to pick up they forgot to mention I had to pickup from their… Read more

warehouse which was an additional 35min away, so I ordered a table online in March , I tried to pick up 3 weekends as their weekday pick up times makes it merely impossible to pick up since they close at 2pm and everyone is working. 2 weekends in a row warehouse was closed 3rd weekend I asked if I can pick up and got no response then the following week when I asked they said my order was picked up ? Not sure how if I never picked the order up, so then they said they will work out what has happened it’s been a few weeks and I have tried every possible way to contact Johnnys and guess what no response , no effort to even call me and apologise and find a solution instead keep me wondering what is going on. Be careful buying online with these guys as your order will disappear and no one has made an effort to refund for the product t . I have had to ask now for a refund in countless emails and no response , the last time I ever purchase anything from Johnnys . Pretty disappointed. I’ll continue emailing through in hope someday someone replies and gives me my money back.

Where's my Ottoman? – I placed my order for an Ottoman with the online store. Initially the eta was about 2 months. I placed the order on the 29/12/2023. I still haven't received my order or an accurate eta! Customer service won't give me any actual eta when asked. Where is my order? Very unhappy! Show details

SCAM, will steal your money – Ordered in June 2023 and told 8-16 weeks. In January we requested a refund as we had waited more than 6 months. Promised a refund within the week. Now April we have still not received a refund and have been told "your goods are still arriving". Nearly 12 months on and we are still wrestling with their understaffed and unempowered support team to… Read more

try get our money back and move on. Really annoying poor effort, if you are wanting to buy do NOT go through online as it's run by a crook.

Please do not order unless you want to lose your money. Business has been reported to the ACCC and the ACCC have already gotten back to us saying they have already received MULTIPLE reports of this dodgy company.

DO NOT PURCHASE! BEWARE – I beg of you, please never buy from this disgrace of a company. Purchased a couch back in September 2023. Since then delay after delay with no communication, had to discover myself via their ETA tracker. Have been continuously chasing them for the past 6 months. As per these other reviews I am not alone, if you have been affected please lodge a… Read more

complaint with ACCC and Consumer Affairs. What they are doing is illegal and against consumer law - they have taken money for goods they knew would not arrive within their advised time frame (4-16 weeks). Promised me a refund in March and then emailed a few weeks later saying they are no longer processing refunds. I will be contacting A Current Affair also if they don’t refund me within the next week. I am so disgusted. Went to them after we had just purchased our first home, have been sitting on a 2 seater couch since we moved in last year and have had to cancel countless events at our house as we have no seating. It’s embarrassing. My in laws upgraded their couch and we’re kind enough to give us their old couch last week. Have caused me so much stress over the past 8 months - please do not expose yourself to this joke of a company that has zero care and consideration for what they have put their customers through. I will not stop until I get my hard earned money back.

STAY AWAY IF YOU DON'T WANT TO BE SCAMMED – Seriouslly how do I write 0 star?? STAY AWAY AND DON'T WASTE YOUR MONEY!!!! Was promised refund on the 20th March, saying 7-10 business days for processing. Then on the 5th of April, received an email saying no refund will be processed and to rest assure my goods are arriving. What goods?? I already asked to cancel the order? Can't get onto anyone to resolve this, I have literally never come across a more dishonest business.

Buyer Beware of Johnny’s Furniture Zero Customer Service – Buyer beware!!! Do not purchase anything online from this store. I have made the mistake of purchasing a single bed mattress online on the 24/3/24 and have emailed this store 10 times to organise the pick up of the mattress at their Blacktown warehouse. There has been no communication in regards to a collection date and time. I urgently needed… Read more

this mattress asap straight after the day I purchased it. Otherwise I would never have bought from this store. There is no phone number to call anyone. No one answers your emails. Or if they do, it’s several days later. I have had to purchase beds from another reliable store that has an actual phone number to call due to this pathetic business not getting back to me with a prompt pick up and delivery time and date. I emailed this store today and notified them about this and I was told by the staff person that ”We are not providing refunds at this time” I am totally entitled to a full refund. The matter is with Fair Trading to deal with this shonky store. This store is refusing to refund me and also not allowing the pick up of this mattress that I have paid for. I am writing this review to warn others. It is definitely best practise to buy items such as a mattress in store where you are actually dealing with a person and also a business/store that has a phone number. Johnnys Furniture do not have a customer service phone number because they are unprofessional and unaccountable. If I could, I would give this store a zero rating.

The worst ever – Brought and paid for a lounge including delivery in October. Finally got delivered today, dropped off in.lounge still.boxed I.had to.put this together and now have to pay to dispose of the cardboard packaging. Many emails sent to and from appaulling customer service. Upon delivery I was told I should of been asked if I.wanted it set up. This… Read more

should of be explained when I.purchased the lounge. This is the absolute worst experience I have ever had when buying something. No communication, poor customer service just all round a terrible experience. I am lodging a complaint with fair trade.