Johnny's Furniture VIC Stores
Verified151 reviews
Bad Business – Johnnys Furniture Owner has taking all monies and done a runner we have lost all our money including many others. this should not be allowed surely owners know when things are going bad so either do something about it earlier or sell up but don't take honest hard working customers money and steal it. we have worked very hard for that money and… Read more
[Content Removed] like you steal it. the Government should put laws in place to stop this as more and more businesses are getting away with it. Absolutely discussing behavior. Emile
Completely unreliable – Dishonest and dodgy is the only words I need to describe this place. My parents ordered a set of dining chairs and paid nearly 900 dollars back in December last year and was told it would arrive in January, just to wait seven months with no proper guarantee that it will ever arrive. We have sent up to seven emails and four phone calls within that… Read more
time span, only to receive a total of three emails that only repeatedly reassured us that it’s on its way and that the delaying of the deliveries is due to high demand. Each staff member that we’ve come in contact with tells us different stories that don’t add up and constantly beat around the bush. It’s honestly such a disappointing company that lacks trustworthiness, communication, and organisation.
Don’t buy from them – Paid deposit told 8weeks 6mths later kept saying it’s delayed they offer a refund we say we will take the refund and now no email response no answer of calls left messages went to the store in narre Warren today to find it shutdown nothing in there! After reviewing reviews I see we are not the only ones over $2000 looks to be lost now Show details
Reviews with attachments
Furniture received damaged but no aftercare – Please get a team to follow up on damaged/faulty items. You do not have a number to call and follow up but direct straight to the store nearby and they have no idea about damaged/faulty products and returns. No one to contact. All orders seems to be coming from a warehouse and only one email address to communicate(there is no one replying from your end). Bad customer service. Basically get money and close doors. Show details
Pathetic – Please don't buy anything from this company. We bought a sofa from them last year it was delivered on the 2nd of December and we noticed immediately that a section of the sofa arm had no foam underneath, rang them straight away and were instructed to take photos and email to complaints department which we did. It's now March and no resolution has been resolved. Pathetic company and disgraceful customer service.. Show details
Don't buy from Johnny's furniture – Our experience with Johnny's Furniture has been an absolute nightmare from the get-go. We made the mistake of purchasing a lounge, coffee table, and dining set along with the extended insurance for five years, but it's been nothing but stress and disappointment since. The delivery was a disaster from the start - the lounge and coffee table… Read more
arrived damaged, and the hassle to report it was just the beginning of our ordeal. We were asked to jump through hoops, filling out unnecessarily lengthy online forms and providing photos of the damage, as if we had nothing better to do with our time.
When we finally got a response from the claim department, they had the audacity to offer a measly $250 refund for the damaged items and told us we could keep the junk. Excuse me, but isn't that what the insurance was supposed to cover? It's like they're mocking us for bothering to buy it in the first place.
After endless back-and-forth emails, they grudgingly offered to replace the damaged pieces, but with an ETA of 8-10 weeks. Surprise, surprise - that turned into a never-ending cycle of delays, with the furniture finally arriving a whopping 11 weeks later. And to top it off, the delivery guys initially refused to assemble anything or clean up after themselves until I reminded them that we paid for that service.
But the cherry on top? When they finally started assembling the lounge, we discovered they'd brought it in two different colors. Are you kidding me? And now, three weeks later, we're still stuck with half a lounge and no end in sight.
Oh, and let's not forget the damage they caused to our house floor during delivery. When I brought it up, they had the nerve to ask if I'd signed some compliance form or mentioned it to the delivery guys. How on earth are we supposed to notice damage when our floor is covered in cardboard and packaging fluff? It's only after I cleaned up the mess that I realized the extent of the damage.
So, if you're thinking about buying furniture from Johnny's, do yourself a favor and run in the opposite direction. They'll offer you a pathetic refund( little % of which you paid) and expect you to keep their defective products, all while dragging you through a never-ending nightmare of delays and excuses. Save yourself the mental stress and shop elsewhere.
Positive reviews
Great service, great price and fantastic products – This the third time we have bought furniture from johnnys at narre Warren! Good quality furniture and the staff could not be more helpful! This sat 18 may24 ,we were served by [Name Removed] ! He had a lot of knowledge of the mattresses and he’s the reason why we bought one with the Fraser bedroom suite! We were only looking at the bedroom suite… Read more
but he’s product knowledge made all the difference! I hate going in furniture stores and the sales guys know nothing about the various products they sell and lie about delivery times! Johnny’s furniture has always been honest about delivery times and expected delays ect! This is the third major purchase from the NARRE Warren store. We could not be happier with the products and the services received! We have bought the Fraser dining table and bench chairs, the Frasier coffee table and side table and now recently we just bought the bedroom suite and a mattress! I Would definitely recommend this store for their 5 star service and 5 star products.
Buying a mattress – Staff were very helpful and friendly. I purchased a bed and it was all done very efficiently. Still early days but the mattress seems comfortable. It was easy to assemble however I didn't know I needed to wait a couple of days for the mattress to settle after being vacuum sealed
Excellent Service – We were in the market for a new couch and team at Johnny's in Narre Warren were fantastic. We love our new couch, and the price and service were perfect. Thanks Guys. Show details
Negative reviews
DON'T BE SEDUCED BY THE $$ – Clearance sale Dandenong Sth on Saturday 25th May 2024. Delightful David reduced the price on a sofa I loved so purchased the floorstock then & there after speaking with the delivery driver (Dave) who offered to deliver it that same day. Dave phoned when loading his truck at 2:17pm asking if anyone would be avail to help unload. He said he'd call… Read more
again when nearby. The delivery never turned up. The driver is not answering texts or calls. No Johnny's Furniture stores phones are connected. I smell cut & run with everyone's money from their huge clearance sale on the weekend. How can they live with themselves !!
Don't buy here. Recliners made noise from delivery, reported to support, months later, still no resolution – I strongly advise against purchasing from this company. We bought recliner sofas from them last year, and they were delivered in early February. Immediately after delivery, we noticed the recliners were making noise. We called their support team right away and were instructed to capture photos and videos of the issue and send them to their… Read more
complaints department via email. We did exactly that.
However, despite following their instructions and repeatedly reaching out for help, it's now May, and the problem remains unresolved. We've not received any meaningful support, nor has anyone from the company taken responsibility or offered a clear path toward a solution. Their aftercare service has been extremely disappointing, leaving us frustrated and with faulty recliners.
Save yourself the hassle and shop elsewhere.
I still haven't been contacted by Johnny Furniture, and my issue remains unresolved. The service… Read more
Disgraceful after sales service – Firstly, I would like to point out I am currently processing a claim with Consumer Affairs Victoria regarding this particular purchase. The lack of action and care and in action by staff within this company and their insurers it totally disgraceful. When my $1295.00 plus $250.00 delivery and assembly arrived on Saturday 06/04/2024 my wife was… Read more
pressured to pay the delivery fee even though the representative could not complete assembly due to missing secure bolts and missing power cord! He advised my wife that warehouse staff would provide missing parts. After phone calls and emails, I was given the complete run around. Then staff directed me to the claims people who were just as ineffective in providing resolutions. I am sure this matter will never be resolved to my satisfaction. Warning do not deal with this company.
Well, well, well, Johnny’s Furniture now in the hands of receivers. Massive debts, missing funds,… Read more
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Recent reviews
Love the couches. Great service and prompt delivery – Love the couches. Added additional couch while waiting on the others and it was simple and easy to deal with the store staff. Great service and prompt delivery. thank you Show details
Absolute Useless – Placed order on 23rd Sept. 16-18 weeks advised. I was ok with it. I was told goods will be delivered Early Jan. I had big function in Feb. Now they call me and say end of march. Suggested me to buy something from marketplace for party instead. I took weekend and called to say it is ok. I am travelling with one way ticket from 22nd march to end of… Read more
April. Guy on call said quote " I bloody do not know what end of April means, give me exact date. I said it is one way, but I gave 29th April. I do not want storage charges so hopefully they won't charge me for their 3-month delayed delivery. Guy from Narren Warren Store was literally abusing me. I had to tell him i do not want to talk to him next time I call but someone else.
21 weeks delay delivery, consumer affairs threat & refunded money – Edit; They ended up granting me a full refund once I threatened that I was making a report to Australian Consumer Affairs. Upon purchasing my entertainment unit, I was told it will be a 4 week wait for my item, paid in full. This then turned into wait periods of 14, 17 and 21 weeks. Customer service is horrible! I was not updated by any… Read more
customer service reps, or given any explanations for said delays. The only way I was informed of the delay and new date, was if I took it upon myself to check the ETA tracker on their website.
When initially emailing them regarding the delay, all I got was "sorry we don't know how this happened". Serval more delays and ongoing complaints, their solution was I could cancel my order but they would withhold 20% and refund 80%.
Threatened them that I will be taking this to consumer affairs, they refunded me promptly the next day.
Love the new Couch Suite – So happy with our Couch Suite purchased, we got the 3, 2 & 11/2 seater with Ottoman Antonlili set and are very happy, so comfortable and easy to move around in lounge area. Very happy with the quality Show details
Super Helpful – The staff here are amazing, always going out of their way to assist. This is my third purchase from South Morang even though I live closer to other JF stores. Whilst I do shop for quality furniture the experience of shopping here is what keeps me coming back. Show details
Excellent customer service – Great product, excellent service and product arrived earlier than expected. Worth looking at when shopping for affordable furniture. Show details
Corner lounge – Lounge was delivered on time and set up nicely. But the additional seat I ordered has been an ongoing issue - still not resolved for over a year. This is disappointing as the reason I chose the suite is I wanted a seven seater and was assured at the time of purchasing the six seater that an extra seat could be ordered and delivered without… Read more
issue. The lack of communication from the store since and onus on me to follow up all the time has become wearisome. I feel short changed.
Excellent customer service – Excellent customer service by Peter (from Johnnys furniture) and Diana from Ashley furniture. They made sure that the customer is well taken care of and provided good suggestions and purchasing options. I ended up purchasing Haisley sofa set and Flynnter king sleigh bed Show details
Couch got delivered damaged – Couch got delivered damaged, they said they would replace the couch which they did not. We then had to go through our warranty claim process which we paid extra for. Still have no result since April. Show details
Find out how Johnny's Furniture VIC Stores compares to other Furniture Shops
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Unsatisfactory Quality and Support – I bought a sofa from Johnny's Furniture South Morang with an extended warranty. But after just a year, the cushions started sinking and getting uncomfortable. When I contacted customer service, they referred me to the Product Care Team. They offered me a $150 store credit, which doesn't solve the problem. I paid $400 for the extended warranty. … Read more
Even though they called it "wear and tear," they offered store credit. If it's just wear and tear, why give credit? I feel stuck.
This has been really frustrating. It's hard to trust a company that doesn't listen and ignores my rights. I won't suggest Johnny's Furniture to anyone.
Great service and really happy with my lounge suite – Johnnys furniture is unique and their stores have a great variety. I was really impressed with the quality and price of the lounge I chose. Sharon gave me great customer service, providing me with the options avail and the information I needed. Quick delivery and good assembly team. Very impressed, definitely recommend. Show details
Great quality great price – Walked into the South Morang store after work looking for a dresser and bed side tables. Found exactly what I was looking for, beautiful wood. David was so helpful, had items in stock and delivery organised for 3 days time. Not pushy and gave me a great price. Will definitely be back Show details
Been waiting nearly 5 months for dining chairs – We ordered 8 dining chairs in march. Advised 4 weeks until pick up. We followed up advised it will be another 8 weeks due to logistics problems. Waited 8 weeks followed up advised it will be another 2 months. Show details
Beautiful furniture – Everything about the purchase of these products has been outstanding. From the price and quality to the ease of assembly the Frasier range is fantastic. Sharon at the Narre Warren store was particularly helpful and made the purchase process easy and I am extremely happy with the service and product. Show details
Good product, good staff – Couch looks good, but the quality of the fabric isn't that great, only after a couple of days the fabric is loose and thread came off on one of the seats
Excellent customer service – We reviewed 4other stores and had selected a couch from a different store. Customer service was excellent with accurate and instant quotes. We purchased a couch and then added a bed and mattress Show details
Great price, great customer service – Having spoken to to the Derrimut store on the phone and got great customer service from them. we raced across Melbourne to get to this store at 5 minutes to 5pm on a Sunday afternoon; they were closing at 5pm. We knew exactly what we wanted, and bought it right there and then. The person serving was so kind. I know what it's like to stand there… Read more
all day, on a Sunday, looking forward to getting home, and then someone walks in the door at the last moment; it can be quite frustrating. But we were treated like valued customers, not rushed at all, and we bought the piece we wanted. The chair is wonderful, the customer service was excellent. Thank you so much.
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Hey there Mohit, thanks for your your… Read more (+1 reply)