2Joust

Joust

4.5

102 reviews · Statistics

PositivevsNegative
90% · 9210 · 10%
Transparency
4.5 (47)
Customer Service
4.6 (45)
Loan TypeFixed Rate (6), Variable Rate (28) and Split (7)
Application Process
4.5 (41)
Timeliness
4.4 (42)
Loan used for
  • First Home (7)
  • Second Home (2)
  • Investment Property (5)
  • Refinancing (22)
Loan Term25.9 years
Online Tools
4.1 (15)

In May 2020, LoanDolphin merged with Joust. Products and offerings remain the same but are now offered under the Joust brand.

See the Best Home Loans in 2023 as rated by Australians on ProductReview.com.au.

Reviews

102 reviews
AngryWill
AngryWill · 3 posts

Click bait

I was about to get legal advice when I received an email from Joust that said "personal loan approved", and later realised it was a clickbait. Please stop this utterly stupid action especially when there are so many scams out there, morons.

Joust
Joust · 
Majid R.
Majid R.

Complete scam

I received a sms 5 second after I sent my application to let me know there is nobody offering loan. Honestly it would not be enough to read my name yet to read the entire application.
Be aware, It is a scam to get your information to pass it to others.

dojoca
dojoca Perth, WA · 8 posts

Bait and switch, but helpful on the phone

Transparency
Customer Service
Timeliness
Online Tools
Joust
Joust · 
Anissa W.
Anissa W. Murrumbidgee Region, NSW
 · Verified

So easy

Collected in partnership with Joust

Home Loans

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Wayne Taylor
Wayne Taylor Metropolitan Adelaide, SA · 3 posts
 · Verified

Back to Joust again!!!!

Collected in partnership with Joust

Roses
Roses

Nectar Broker

Dakota
Dakota South East Queensland, QLD · 6 posts
 · Verified

Fantastic, Easy and Quick Turnaround!

Collected in partnership with Joust

Ray
Ray Sydney, NSW · 6 posts

BEWARE

Joust
Joust · 
Gavin D.
Gavin D. Perth, WA

Great service

Home Loans

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Mel
Mel · 2 posts

terrible customer seevice

I've just got a call from their representative, apparently he's the only one in WA, very arrogant and rude!! Basically told me not to waste his time if I'm only inquiring and not going for it, but the idea of shopping around is to find the best deal. You need to speak and voice out your requirements. Obviously he's doing very well and doesn't need anyone who would like some information before signing up. I'm sticking to Commbank whom by far got the best Customer service from my experienced. To this guy from Joust, Customer service is one very important aspect of business success, just saying...

Joust
Joust · 

Hi Mel, Thank you for your feedback and we are sorry to hear your experience wasn't as pleasant. We will be investigating this further. If you have any concerns, please feel free to reach out to us direct at hello@joust.com.au Thank you

Girl
Girl

Customer Service - Joust

I have had contact with Shareen. What a lovely genuine caring professional person and representation for JOUST she is. Well done to Shareen.

Jack
Jack Mount Coolum · 15 posts

scam do not use them

2 results both poor options, this is a scam. They don't offer any benefit

Joust
Joust · 

Hi Jack, we're sorry to hear your experience with us was not as you expected, we would like to investigate this further. Please reach out to us at hello@joust.com.au. Thank you - Joust Success Team.

Jack
Jack · 

why would I have a second attempt with you when the first experience was a massive waste of my time and a breach of my privacy............ bye forever

Home Loans

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Praxad
Praxad Sydney · 52 posts

Excellent portal

Chrys
Chrys
 · Verified

Made evaluating our options easy

Collected in partnership with Joust

Matt Y.
Matt Y.

You cannot trust them at all. Poor service.

Poor service and they just leave another entry on your credit file. Work with people you can actually talk to and navigate through the system with better understanding. I made a mistake by getting sucked into their marketing.

Joust
Joust · 

Questions & Answers

christine49
christine49 · 

can you apply for refinancing a home loan and consolidate other CC debts all in one??

Joust
Joust · 

Hi Christine49,

Thanks for taking the time to ask your question.

Joust partners with a network of trusted lenders and brokers. Once connected with one of these experts, they will be able to assist you with your refinancing needs, any credit card debt, consolidation and any other of your needs.

We encourage you to use of concierge service, which you can access here >> https://concierge.joust.com.au/

Joust Success Team

Guest

Get an answer from our members and Joust representatives

Details

CategoryHome Loans
Business TypeNon-Bank Lender
Visit official website

Contact info for Joust

  • ABN: 87603603667

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