In May 2020, LoanDolphin merged with Joust. Products and offerings remain the same but are now offered under the Joust brand.
Very happy with this service and the smooth process to allow us to select a broker to take our application forward. Each step was clearly communicated to us so there were no surprises. Would definitely do this again.
Review collected in partnership with Joust
Don't need to go anywhere else!
Following a divorce settlement and trying to arrange refinance on my home I was given the run around by a number of mainstream lenders and banks - too numerous to mention.
After almost giving up, my son suggested to contact Joust. Never heard of them but had nothing to lose.
Right from the outset I found extremely helpful staff who not only assisted to finding a suitable lender but also followed to ensure things were going well.
In getting in contact with the lender it actually went better than I thought or expected. Not only got a great rate, ...
Everything was straight forward
The staff who helped me were responsive and helpful. They helped make the refinancing process much simpler.
I'd like commend David and Susanna for their help in particular. Thank you for your assistance
Fantastic concept! Banks come to you! A great service that I would recommend using. Customer service is excellent with immediate follow up calls! Why would you call a bank and be on hold 30 minutes when you have a service like this? Very professional and offers come to you within 24 hours.
The platform pushes brokers to lie to get your business
While the idea of Joust might make sense, the reality is very different.
We were told we had a relatively straightforward application, yet we had very few responses. Off the few responses, most were basically the rate displayed on the lender's website. So if you google the big bank rates or go to a comparator website, it's faster...
We finally got a response with a decent rate from a broker. 1.99%. Except that when the papers came through, it was 2.04%. I called him and he said "I had a similar case before you and managed to get 1.99%, couldn't...
Refinancing an investment property
How easy it was. Joust took my details and within a week I had some offers to choose from. Love this platform and have already recommended to a few friends.
For an online service, I was quite surprised at how effortless the process of switching my Home loan was. Simply advertise what you require and the banks come after you. 5 days from initial enquiry through to settlement. Too easy.
Banks bid for you to join them
I highly recommend Joust as they provide financial lenders that bid to have you as their customer. It’s quick and easy and do not worry if your credit rating is poor! Thanks to Joust I refinanced with Bank Of Melbourne within a month and will save thousands per year as a result of getting a great home loan rate!
Easy, efficient refinancing
The process is so easy. The reverse auction aspect is fantastic and well worth it. We get lazy with our automatic systems. We have saved approximately $500 p/wk by looking at our finances and refinancing. The new bank was fantastic to deal with through the whole process. After being with another institute for 32years and them not offering any incentives to continue our relationship, it was a no-brainer.
Review collected in partnership with Joust
Simple and easy platform to reach out to brokers
Extremely happy with the service provided by LoanDolphin. The process saved me plenty of time and stress.
The brokers I got connected with through the platform made me feel comfortable every step of the way. I highly encourage anyone looking to save money and time to give the platform a go!
Best service from Cici
Cici was very responsive in contacting me, simplifying and making options easy to understand. As a bonus I even got an additional 300,000 Qantas points to fly out on a trip. There were no unexpected costs or additional issues. Very satisfied with the interest rate I got for the loan.
'The level of service I received from the team at LoanDolphin was excellent. They would get back to my questions in the same day.
I felt comfortable every step of the way, thanks to the team and brokers I dealt with. I highly recommend this platform to anyone looking to save money and time when getting a home loan
Really happy with the service and follow up that we received
We were assisted to find the right broker and in turn the right mortgage for us. Can't thank you enough for our positive outcome! We can highly recommend using this service.
Max Harris - Refinance
Max was thorough, informative, friendly and very helpful
I'm so very excited he was able to help me with this.
No extra costs. Max was timely with everything required. Thankyou kindly Max
LoanDolphin was easy to use and provided us with some great refinance options. Their communication and follow up was prompt and at a time convenient to me. The brokers we found provided great service.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Joust representatives
Other Home Loans
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.