Joust
- joust.com.au
- ✓ Verified company
102 reviews · Statistics
- First Home (7)
- Second Home (2)
- Investment Property (5)
- Refinancing (22)
In May 2020, LoanDolphin merged with Joust. Products and offerings remain the same but are now offered under the Joust brand.
Reviews
Click bait
I was about to get legal advice when I received an email from Joust that said "personal loan approved", and later realised it was a clickbait. Please stop this utterly stupid action especially when there are so many scams out there, morons.
Complete scam
I received a sms 5 second after I sent my application to let me know there is nobody offering loan. Honestly it would not be enough to read my name yet to read the entire application.
Be aware, It is a scam to get your information to pass it to others.
Bait and switch, but helpful on the phone
I submitted Joust requests and received a number of automatic offers. I accepted one of these as they looked quite good.
Turns out that Joust's system hadn't been updated (which I find hard to believe, since the rate rise was announced weeks ago) so the actual products offered by the banks were substantially more expensive than the ones allegedly on offer according to Joust.
All hype, no substance.
Show details
Hi Docjoca,
Thank you for using Joust and taking the time to provide your feedback regarding your experience.
... Read more We are sorry for any inconvenience or confusion you experienced during your interaction with the Joust platform. We assure you that updating our system regularly is of utmost importance to us, and we are currently further investigating. We take your feedback seriously, and we value transparency and accuracy in our services. Thank you once again for bringing to our attention. We remain committed to providing our customers with reliable and trustworthy services and should you feel like discussing further, please feel free to contact us on hello@joust.com.au Joust Success Team
So easy
I had already commenced the mortgage process with a bank when I came across Joust. I put my details in and ended up with 6 offers really quickly. By using Joust I will end up saving $1100 per year on repayments.
Show detailsCollected in partnership with Joust
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Back to Joust again!!!!
Back in 2021 after going through an awful legal separation with my partner, I sought Joust to get me out of trouble as I could not get a loan mainly due to my age at the time.
Two years on and COVID over but interest rates up, need to get a review of my current loan. Again, contact JOUST and again, JOUST has arranged for another loan on the same property, but at 1.25% less than I was previously on and I am now 2 years OLDER!!!!
Success via David Feenan at Nectar Mortgages.
David was super helpful and friendly and managed to get a new loan with
Collected in partnership with Joust
Nectar Broker
Lauren Ferry from Nectar is an excellent broker. Professional, personable, efficient.
Made the whole process run smoothly . Excellent find will use Lauren again and have recommended her to others .
Fantastic, Easy and Quick Turnaround!
I heard about Joust from a family member and thought I'd give it a go as my current lender had just passed on the lastest interest rate increase and it was up to 5.91% from 4.56% from when we opened the mortgage in Oct 2022. The website was easy to navigate, minimal details were required to get the ball rolling with bids and within 24hrs we had a great offer of 4.94%. Working with Loan Caddie to process the new mortgage was super easy and ensured all the paper work was completed and singed in time. I couldn't have asked for a more communicative
... Read more, helpful and through broker in Matt Mara from Loan Caddie who assisted in the settlement. Overall Joust has helped me and my partner save hundreds in interest payments and we couldn't be happier to recommend Joust to others wanting to refinance.Collected in partnership with Joust
BEWARE
These guys pimp your details out to brokers, under the guise of giving you access to the best deals - the lady who called me told me she was paying $10,000 to get my details - no wonder you get hounded. They should be sued for false advertising as the rates they displayed were a lot lower than what I was able to get. STAY AWAY IS THE ONLY ADVICE.
Show detailsHi Ray,
Thank you for your feedback. We appreciate you taking the time to share it with us with us. We are sorry to hear that you did not have a great experience with Joust this time.
... Read more Joust in an online home loan marketplace that connects consumers with mortgage brokers and lenders. We take customer privacy very seriously, and we do not share any personal information with anyone other than the mortgage brokers you have been matched to when using our platform. However, we understand your concerns, and we apologize for any inconvenience caused. Regarding the rates displayed, we strive to provide our customers with the most accurate and up-to-date information. However, we understand that there may be discrepancies between the rates you might have saw and the rates offered by the mortgage broker you were matched with. We are constantly working to improve our platform and marketing to ensure that our customers have the best experience and most up-to-date information as possible. Please be assured that we have taken your feedback very seriously, and we are taking steps to address the issues you have raised. We value your input and should you like to discuss this further, please feel free to contact our customer service team at any time. You can email us at hello@joust.com.au Sorry that we did not meet your expectations this time, and we hope to have the opportunity to serve you better in the future. Joust Success Team
Great service
Joust put us in contact with our Broker, Craig who could not have been more helpful, friendly, responsive or professional. No hesitation whatsoever in recommending him or the Joust service
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terrible customer seevice
I've just got a call from their representative, apparently he's the only one in WA, very arrogant and rude!! Basically told me not to waste his time if I'm only inquiring and not going for it, but the idea of shopping around is to find the best deal. You need to speak and voice out your requirements. Obviously he's doing very well and doesn't need anyone who would like some information before signing up. I'm sticking to Commbank whom by far got the best Customer service from my experienced. To this guy from Joust, Customer service is one very important aspect of business success, just saying...
Hi Mel, Thank you for your feedback and we are sorry to hear your experience wasn't as pleasant. We will be investigating this further. If you have any concerns, please feel free to reach out to us direct at hello@joust.com.au Thank you
Customer Service - Joust
I have had contact with Shareen. What a lovely genuine caring professional person and representation for JOUST she is. Well done to Shareen.
scam do not use them
2 results both poor options, this is a scam. They don't offer any benefit
Hi Jack, we're sorry to hear your experience with us was not as you expected, we would like to investigate this further. Please reach out to us at hello@joust.com.au. Thank you - Joust Success Team.
why would I have a second attempt with you when the first experience was a massive waste of my time and a breach of my privacy............ bye forever
Find out how Joust compares to other Home Loans
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Excellent portal
We were seeking a refinance of our property and posted our query on joust and were surprised with the few options their system could match us with. We selected one and were approached by their agent who completed the refinance process with extreme professionalism and great efficiency. Very impressed with the whole experience. High recommend this great service!
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Made evaluating our options easy
Quick efficient and no hassle. Follow up from the winners of the auction were professional.
Show detailsCollected in partnership with Joust
You cannot trust them at all. Poor service.
Poor service and they just leave another entry on your credit file. Work with people you can actually talk to and navigate through the system with better understanding. I made a mistake by getting sucked into their marketing.
Hi Matt,
Thank you for taking the time to review your experience with us.
We’re very sorry to hear your experience was not an enjoyable one. We always put our customer needs at the forefront of every
Questions & Answers
can you apply for refinancing a home loan and consolidate other CC debts all in one??
Hi Christine49,
Thanks for taking the time to ask your question.
Joust partners with a network of trusted lenders and brokers. Once connected with one of these experts, they will be able to assist you with your refinancing needs, any credit card debt, consolidation and any other of your needs.
We encourage you to use of concierge service, which you can access here >> https://concierge.joust.com.au/
Joust Success Team
Get an answer from our members and Joust representatives
Details
| Category | Home Loans |
|---|---|
| Business Type | Non-Bank Lender |
Contact info for Joust
- ABN: 87603603667
Extra Information
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Dear AngryWill,
Thank you for taking the time to provide a review and we would like to extend our apologies for any frustration and inconvenience you experienced in relation to the email you receive
... Read mored. We take your feedback seriously and appreciate the opportunity to address your concerns.