Joyce Mayne Physical store

Extremely disappointing experience with Joyce Mayne Townsville. Purchased a fridge that failed within two weeks, resulting in spoiled groceries. The replacement fridge then failed again within three days, causing further loss. Despite two faulty… Read more

units in a very short timeframe, I was not offered a refund. Instead, I was only shown more expensive alternatives due to space constraints, leaving me $500 out of pocket just to get a working fridge.

When I raised the issue, I was told to deal with the manufacturer rather than being supported by the store, and the response was dismissive.

Two faulty fridges, financial loss, and no meaningful resolution offered. I have now escalated this matter.

Peter from Joyce Mayne store in Maroochydore was so very helpful with the TV replacement and extended warranty. He rang me back several times to make sure it all went smoothly. Thank you so much Peter for the outstanding customer service Chris✅✅✅ Show details

Thanks Taya – Shout out to Taya for her excellent product knowledge and friendliness and helping us obtain the fridge we needed. I would recommend JM Chancellor Park.

Good service. Good outcome – I recently shopped for a black dishwasher and fridge during the Black Friday sale time. I visited lots of shops as well as on line. When I visited Joyce Mayne Maroochydore it was easy to navigate the store to find what I was looking for. The range of options was good as I could inspect what I had researched on line. The difference and standout… Read more

was the customer service received from Kristan at Maroochydore. She was very professional, friendly and helpful with great product knowledge but the most important thing, is she listened to what I needed, took measurements with me, suggested options along with benefits of each product.

I think I received the best possible price available during the sale due to Kristan's communication.

I'm about to receive delivery. Kristan has called me with arrangements. I'm concerned about scratch and dents during delivery because they are matte black. At my request she has arranged for unpacking and inspection upon delivery. She has done her best. Thank you and highly recommended. Great customer service from Kristan. 5*

Store in Darwin is very unprofessional dealing with customers especially when require a products repairing/servicing. It's been 11 days since they sent LG microwave for repairing, now they are telling there was a mistake with other products sending for servicing, while I received a resolved text 5 days ago. Strongly recommend not to purchase anything from there where you have other retailers providing way better care. Show details

Ridiculous customer service – Absolutely ridiculous, your store in Townsville hold me on the line for 15mins because they weren’t able to give me an answer about my delivery, then they close the call. Your customer service is ridiculous. Joyce Mayne never EVER again.

Delivery delays, lack of communication and rude staff – I bought a fridge/freezer at Joyce Mayne Townsville on a Sunday. The store staff was friendly and we had a good experience. We picked Joyce Mayne as they have in-house delivery staff, which we thought was good as there will be more control about delivery timings. We asked about delivery and was specifically told about the morning (9-12) and… Read more

afternoon (1-until finished) delivery, with no exceptions. I chose the morning delivery schedule for Thurs due to work commitments and paid $100 for this delivery. On the day of the delivery, I called the store at 11am as I have not received any call or information about the delivery. I was then told by the store staff that the morning delivery is between 9-1pm, which was a different information I was given at the store. I was then told that there must be a delay and the item would be delivered maybe in 2 hours. I waited more and by 1pm, the item was not delivered yet. No information from the delivery team about the delay so I called the store staff again and asked where the delivery staff were as I have to go to work and how come there was no call from their staff to inform the customers of this delay, which the store staff cannot answer. I had to call my partner to come home to receive the delivery so I can go to work. When the item was delivered at 2pm, my partner stated that the delivery staff were rude and just dumped the item and walked out without any apologies or explanation. The customer service is lacking and there should be more training for the delivery people with regards to communication delays. Because of this experience, we will not support Joyce Mayne store in the future.

Very happy will definitley be back – I went into Joyce Mayne Townsville today was Served by the Amiee she was so helpfuly and friendly, she had a beautiful smile. She knew bout product i was wanting to buy. I was extreamly satisfied with price. We have shopped in your store many of times and never had this customer service before. Amiee was lovely and i couldnt fault her service at… Read more

all she is such a great credit to your Store. I went and spoke to Store Manager and told her how happy i was with my shopping experience. Keep up the great customer service Amiee you are amazing.

Outstanding Customer Service at Maroochydore – Exceptional service! The best sales experience we have ever had. Was served by Terrence at the Maroochydore store when looking for a new tv. And he was so incredibly helpful and got us a great deal. He patiently answered all of our questions and was very thorough in his knowledge of TV’s. He went above and beyond so many times to the point he was… Read more

going to come in on his day off to ensure our purchase got to us swiftly. It was an absolute pleasure to be served by someone so friendly and easy going. We had not shopped at Joyce Mayne before but now we will certainly go back thanks to Terrence.

Outstanding service and knowledge – Thanks to Blake in the Maroochydore store we bought 2 fridges, after 2 other different stores he was the only one we spoke to with product knowledge to advise us correctly on the fridge we could change the side of the door hanging on one, he arranged delivery promptly and both arrived with no issues and it was an absolute pleasure to deal with… Read more

him, any future purchases of electrical etc will see us go back to him at Joyce Mayne Maroochydore again, a credit to the company.

If you’re a woman don’t shop here – If I could give this company, no, stars, I would. The male salesmen in the store at Maroochydore are rude and condescending and talk over the top of women. They just don’t listen. Don’t bother about reporting it to the manager because he’s the same. I will never shop in the store again. Show details

Great service and pricing – My wife and I had been researching robotic vacuum cleaners for some time, in the leadup to the Black Friday sales. We knew what we wanted but were going to wait until the (possible) specials were advertised. But then Jolane came along. She knew here products well and offered us a deal we really couldn't refuse, with the offer of a partial refund… Read more

if the item's price becomes even lower during the Black Friday sales. We were so impressed with Jolane that we ended up buying another item at an exceptional price, at the same time. Great work Jolane and Joyce Mayne.

Surprised Joyce Mayne does this – One star for selling merchandise probably known as defective, and only three stars for making a full refund. Relates to a budget tablet on sale for half price. I purchased it more as a play thing and would have been happy had it lasted for the 12 month warranty. Problem was it wouldn't even turn on so was returned 2 hours later for a full refund,… Read more

no questions asked. But the way of the refund raised questions. The cashier signaled someone was it OK. He said "Yes" and disappeared. I questioned the cashier who said something about a problem, and then refunded my payment. Seemed no one wanted to discuss it' I had seen dozens of these items in a heap a few days before and was intrigued only a few were left. I only lived a few K's from JM so a prompt return was easy but wonder how many had already been returned, and how many buyers lived too far away and simply took their lumps. At $68 per time JM looked to make hundreds of easy dollars selling an item which should never have been on display. Poor Form Joyce Mayne.

BH.

YOU LOST A $2000.00 PLUS SALE TODAY BECAUSE OF A STAFF MEMBER – Joyce Mayne Townsville store, phoned today 23/06/23 to get a best price on firstly an upright freezer….never got to the other items. Due to the arrogant, narcissistic and self righteous little male on the phone ([Name Removed]). This person needs to understand the difference between a discussion and argument. What is it about these millennials… Read more

(assuming he was around that age group because of his attitude and tone) that firstly don’t know what listening and discussion is. And, secondly, the world does NOT revolve around him and his stunted communication ability. His arrogant and ‘know it all’ attitude led to him being argumentative and consequently made everything about him. So, trying to have a discussion with him and get relevant information that was understandable was an exercise in pure futility. The ‘cherry on the top’ for me was when the topic of comparing The Good Guys extended warranty product with Joyce Mayne’s came up he suddenly, so arrogantly and narcissistically, seem to take umbrage at this and declared….”Oh, I know ALL there is to know about them and I’m not (basically) going to waste my time on this.” The subtext message I got from this was ….”nor with your”. WOW! Really….ok then, bye bye. Oh, and by the way I’ll let your boss know now that you just threw away a sale of over $2000+ today. Good job, kiddo. You keep knocking’ them outta that self-centred ballpark of yours. Let’s see what your boss has got to say to you about all that. Why the hell this kid is in sales I don’t know. These millennials treat their work like every moment is an opportunity to perform and wait for the adoration and applause. This is the real world pal. Wake up to yourself and be an adult. The world is ‘not your oyster’ and reality has a way of biting….like now. He is the sole cause today for the loss of a $2000+ sale today for you Joyce Mayne. How’s that workin’ for ya!

Customer Service & Product Care – My one and only purchase from the local store in my life and it was a horrible experience. Don't care attitude and never go back again. Show details

Easy return of faulty stick vacuum – I was assisted by Tri who was extremely helpful and arranged the return and credit note for my Bosch stick vacuum which stopped working whilst still under warranty. Tri made the whole process easy and also helped me in choosing a replacement product. I would go back to this store just because of the service I received today. Show details

Joyce Mayne Nowra - Always a great experience – Having purchased heaps from this store over the years, my expectations were met & surpassed buying a replacement laptop. What impressed me was Michael took the time to find out what I actually needed & spent time educating me, leading me to the perfect laptop to suit my needs. Thank you, it's exactly as you said it would be. Show details

Service with a smile! – I was after a new fridge in a hurry as mine had broken down. Online was a nightmare as no delivery before August, 3 months away. Lovely lady at JM went out of her way to track one down then arranged for it'd delivery the following day plus removal of old fridge. Now that was service with a smile.1 Show details

Fantastic service – Every time I go into this store, I am greeted with a smile and asked if I need help. If I don’t need help I am able to look around unhindered. Awesome! Fantastic service. Show details

Worst customer service ever – Went into Joyce Mayne Sth Nowra NSW store to buy a Fisher & Paykel 8.5 kg washing machine 14 Apr 2022. Was assured by the salesman none were available and no one could advise when one would be. He advised the 10kg LG washing machine was the best one, that his family own them blah blah, so I went ahead and paid for it. Got home and checked reviews… Read more

and they weren't very good so went back on Saturday and tried to order the 8.5kg but, as it was Easter, different salesman said he would phone F & P on Tuesday and let me know when the next order was planned. I switched from the LG to the F&P 10kg but changed the day of delivery to Wednesday to give some time for finding out about the 8.5kg. No one rang so I rang them Wed, 9.13am 20/4/22, to be told F&P had no idea when 8.5kgs would be avlb. Sales rep said tried to phone me twice. I have no missed calls registered. I spoke to the new manager/proprietor on Wed 20/4/22 @ 9.22am who told me the same thing. When I said I would cancel the order and regroup he suddenly noticed 6 had been loaded Tuesday at about 7.25am. Told @ 12.11pm machines had arrived, delivery Thursday ( 21/4/2022) Text advised delivery between 2 and 5.00pm 21/4/22. No 2nd text. I rang at 4.17pm and was told all deliveries will be done even after 5.00pm. At 5.14pm was advised tree had fallen on truck in the morning and warehouse had been calling everyone. But not me. I will never buy another thing from Joyce Mayne Sth Nowra. I will collect my $200 credit and buy all my kitchen appliances elsewhere.

Australian Consumer Law means nothing to Joyce Mayne ... they treat customers with contempt – I purchased a Samsung 43” 8 Series UHD 4KTV from Joyce Mayne Maroochydore in mid-May 2020. The TV was less than seven weeks old when it unexpectedly shut down mid-movie and began an endless 13 second cycle of trying to restart. I did some basic troubleshooting before contacting Joyce Mayne Maroochydore to request a replacement. Under Australian… Read more

Consumer law the TV had clearly suffered a major failure. Joyce Mayne Maroochydore insisted that the TV be taken to a service centre for repair. Joyce Mayne Maroochydore then contacted me to say the service centre had “inspected your TV and found it to be a minor fault.” I contacted the service centre and they advised me that the “faulty main board” was being replaced. Self-serving to characterise the failure of the big electronics board inside the TV that runs everything as a minor fault. Left without a TV while the repair process was undertaken. I would never have bought a Samsung TV if I had known it would cease to operate after less than seven weeks. Clearly, Joyce Mayne Maroochydore did not want to lose their profit on the sale, so they have achieved this. The only way I can respond is to boycott the Joyce Mayne chain of stores. You can only really tell the quality of a store when you have a problem. Joyce Mayne Maroochydore are full of platitudes about being on the customer’s side, and meeting Australian Consumer law, but when it counts they are missing in action. Avoid buying from the Joyce Mayne chain of stores if you don’t want problems in the future. Very glad now that I didn’t purchase one of their extended warranties. Only bright spot in this saga is that the service centre, Sunland TV Service, completed the repair in just three days so kudos to them for that.

Had a great experience – I was having a problem with a manufacturer over a warranty. This went on for 2 months, so I went back to JM and spoke to Bella who is the managers PA. Within 24hrs the problem was fixed and my stress level went down quite a few notches. Many thanks Bella. Show details

Not the best in-store experience – Last wk my mum and I bought a few things each in the triple figure $ range. The man that served us was nice and knocked a bit of each of the items without us asking. However, on Sunday we went back to the store for another expensive item. Only a couple of customers in store but not a staff member in sight. I knew what I was after but wanted some… Read more

information about it and a good deal. I walked round the entire store and not one person came to my assistance. Actually I couldn't see anyone. The counter was also unattended. Eventually the only person I did find near the tech dept was at a desk on the phone. I did another lap around the store, eventually finding what I was after but no staff still. Took it to the counter where a poor lady had been waiting to be served since I came in.

I stood behind her and waited for a while. Eventually someone came to the counter. When I was served I asked if they could do a better price. He straight out said "No, that'll be $XXX". I stated that I know a few people who have walked into store and had $10 knocked off this product. He didn't want to know about it. I guess it depends who you get, and where you shop.

Obviously this experience left me a bit disappointed. I didn't bother to ask for information about the product. The staff member seemed in a hurry to get back out the back. As it was a xmas present and no alternative store to purchase from I paid for it and left. I know it was a Sunday and it is the end of the year but if you are going to work in retail you need a team of enthusiastic staff and helpful ones. That was not present on my latest trip.

Fixed my problem – Bought a computer with from Joyce Mayne only a couple of months ago and it has had issues. Thanks to the store manager for replacing the computer so I could complete an assignment deadline. Show details

Beware before you buy – My husband and I bought a brand-new washing machine from Joyce Mayne just over 2 weeks ago (after shopping around between Harvey Norman, The Good Guys and Joyce Mayne at Domain Central) and settled on Joyce Mayne as we were guaranteed REPLACEMENT rather than REPAIRS if the machine is defective or faulty. This was extra peace of mind, and paying… Read more

that little bit more for replacement was what won us over.   Not even a week and a half later, the washing machine is not working. We contact Joyce Mayne and are told they will look at doing repairs, which could be scheduled anytime in the next week, leaving us without a washing machine for this whole time. After a full day of going back and forth and arguing that a brand new machine shouldn’t be faulty, we basically get told to wait and they’ll see what they can do.  Waiting a day may not seem like a lot to some, but it is a long and stressful time when you don’t know what they’re going to do, and if you’ll be without a washing machine for potentially a week or more.

On the second morning, after contacting Joyce Mayne again for an update we are told they are going to replace with a new machine, ONLY because they’ve been told that getting parts to do repairs will take too long, not because we received a defective brand new washing machine. This is absolutely ridiculous and just a joke to us – bottom line, you buy brand new, you expect brand new and working!  We have since found out that the guarantee of Product Care Replacement is after a 2 year period… so it doesn’t matter if you’ve just bought a brand new item, if they can repair, they will.  This was something that was conveniently left out on the date of purchase too! 

It’s especially not right or fair that the strongest point of the sales pitch was the replacement guarantee. To add insult to injury, we were told the replacement machine was to be delivered ‪on Saturday morning‬ first up (before ‪10am‬). We changed our whole morning around to suit this and after no delivery before midday, we called and were told they had no notes to suggest this, and no idea when it would be delivered!!!  Just another nail in their coffin! We get told they will call half hour before and even then, cannot give us an arrival time or try to redeem themselves and deliver our machine right away.  So here we are again, changing our afternoon plans to suit Joyce Mayne.  They called at 2:30pm to say they were half hour away but delivered our washing machine ‪at 3.30pm‬. Go figure!  No sorry no nothing - it’s contractors that do the delivery, absolving Joyce Mayne of any responsibility.

Very unhappy customers to say the least. I am also 7.5 months pregnant and having to deal with this whilst my husband was away for work.. well in all honesty, I should never even have had to deal with it – they should have replaced on the first word being that it was only purchased days before AND brand-new; common sense is supposed to prevail.  I’m sure Joyce Mayne wouldn’t put up with this either if they were in my shoes!  If they could have just been straight with us from the start and apologised maybe we’d feel differently – it’s all just been lies.  We have shopped at Joyce Mayne for over 5 years and have a household full of Joyce Mayne items but no more, we are so disgusted with the service and lack of professionalism that was displayed… and just basic common sense and decency. We hope everyone will keep this in mind before shopping at Joyce Mayne Domain.

Just the Best customer service you can ever experienced – I am not an easy customer, I'm quite demanding and hard to please. I was looking for a washing machine and I've experienced the best customer service ever by Dan, the Manager, and his team. I highly recommend to stop by for a chat if you are looking for something, the guys at Joyce Mayne in Maroochydore are Extremely HELPFUL Show details

Great service – I really like shopping at Joyce Mayne South Nowra. I find it an easy shop to find products, and the staff are always helpful. If they don't have what you want in stock they are always happy to order it in for you. And buying online and picking it up from their warehouse is so easy. I recently bought a freezer online and was able to pick it up within a few hours at the warehouse. There are always enough parking spaces as well Show details

Excellent service – I needed an extra fridge for the festive season and Joyce Mayne at Maroochydore provided me with fantastic service (Daniel Clarke) and a great price on a 120l Hisense bar fridge... I would recommend this store for service and value for money. Show details

Liars! – My Son went to Joyce Maine Garbutt to buy a 144hz monitor. That was his 1 requirement. Not being a computer expert he trusted the salesman who sold him an LG 32MP58HQ which IS NOT 144hz! Due to no recordings of the sale I can not prove anything but My Son was clear! 144hz. The 32MP58HQ is only 60hz. Do not trust sales people at Joyce Maine Garbutt!! Show details

Thanks Gordon my wife was very happy for your help after being treated badly at the Maroochydore store. Show details