Jura Impressa J9.3

As good as you can possibly expect – The Jura’s grinder works to produce a very even result, so brewing strength and quality is the same every time. The foam is almost ridiculous in how fine and stable it is, so long as you use full cream. Skimmer milk results in a much lesser amount of foam, which only lasts a short while. This is not a fault of the machine, I just include it as an… Read more ·  1

observation. You must keep the Jura well maintained if you want great results, such as cleaning the grinder, milk and coffee feeders. The machine does this largely automatically, so there isn’t any excuse in not doing this, save the cost of the cleaning products, which I find very reasonably priced. My interest now is seeing how long the unit will last. My expectation, based upon how well it’s put together, is that this is a very durable unit and will last many years. My only disappointment is that generally the coffee at home is better than when I buy it in a coffee shop. Not much of a problem...

When it works it's good, when it doesn't it's bad – So glad we got an extended warranty. In 5 years it has just gone in to be repaired for the 6th time for the same problem. Just stops grinding. When it works makes a beautiful coffee but we must of got a lemon. Show details

Fantastic and reliable – We have had this machine for a little while now and I am a big coffee drinker (25-30 shots of coffee per day) and cannot speak highly enough of the machine. No machine is perfect but the pros for the Jura machine far outweighs the cons. Pros The quality of coffee is always determined by the quality of beans you use. That said the quality of… Read more

coffee that comes out of this machine when using good beans is as good as any high-end cafe. The machine is fast and while the setting up of presets can be a little time consuming initially, once done it is simple and easy to use each and every time. The output is infinitely flexible and when you have the milk fridge it is a one stop in-home cafe. It is relatively easy to clean and as long as you follow its directions, and if you clean it when required it will not miss a beat. Compared with other machines out there it is quiet and is non-obtrusive within the kitchen space.

Cons Let’s not pretend here - Jura machines are not cheap and some of the official Jura cleaning and filter products are a bit pricy. The bean hopper is a little on the small side to be honest which means if you are a heavy user as we are, requires regular topping up of beans. My biggest gripe is when using the ground beans top loading function, if you use a flavoured coffee, even after cleaning, there is a residual taste which takes 3-4 shots to clear. First world problem, but has stopped us using different flavoured coffees in the machine.

Overall thoughts Without doubt the Jura machines are one of the best on the market and when speaking to a repairer for our previous machine he hated Jura because they never came in to be fixed. The coffee quality that comes out is cafe quality and while the price is high, you get what you pay for. I wouldn’t think of using anything else now that we had a Jura.

Excellent machine. Great Value for money – I felt that I needed to write this review after reading some of the negative ones and just shaking my head in amazement and wondering what planet these people are living on! I have owned Jura machines for about 10 years now since I first purchased a used Z5 on ebay. I did a lot of research before my purchase and Jura was the machine consistently… Read more

recommended. So, at the time I couldn't afford a new one and decided to buy a used one. The old Z5 is no longer but now I own a J9.3 and a J6. I bought the J9.3 about 2 years ago and am very happy with it. The quality of the brew and milk froth is amazing. The colour display is a good size and can be customized. If people say that these machine can't make a good coffee I would suggest looking at the beans you use. Milk froth for cappuccinos is perfect. Yes, the temperature is not scalding hot, but I don't know many people who like to burn their mouth every time they have a coffee. The machine is super easy to clean and maintain, you don't need a university degree! Overall, the J9.3 is a stylish and well designed machine, which if looked after properly, will give you years of great coffee.

Jura J9 review – The coffee maker is really cool! The article https://milkfrothertop.com/jura-j9-review/ inspired me to buy. The coffee drinks are really delicious. The only negative for me - is not suitable for small countertops. Show details ·  1

Can't get it serviced in Sydney – After a recent cleaning cycle the coffee went to the grounds receptacle. I have been advised that I have to get it to Newcastle & back to Manly (Sydney) .....If that had been the case when I bought it, I never would have bought it. Most other machines can be repaired locally or the company provides a free pick up & delivery service. I will never buy another Jura product again. Show details

How to get the coffee you want – Imediately after using, clean milk system (P button) clean water will suffice , cleaning agent every 2nd or 3rd day. Each day before 1st cup remove rubber piece on milk frothing unit (on top just behind dial). Rinse in warm water squeezing tip (if this tip is not clean your coffee will come out cold & flat).lastly sit milk container on a stand… Read more

between 12cm to15cm high. Since using this method I have great coffee every time. I have two machines early J9-3 (nearly two & half years old) plus later model one year old I keep at my friends place. Enjoy your coffee

Disappointing in so many ways – Well I don't think I have to comment on the temperature of the coffee, never hot, just warm. We resort to pre heating the cups to very hot with boiling water before making a coffee. And it does run out of water half way through making a coffee and the adjuster for the grind is just plain nasty, agricultural would be kind. We purchased with a extra… Read more

3 year warranty which ran out just before it packed up. Jura were very helpful with a complete overhaul of mechanicals for $290 Australian dollars, we took it to their authorised dealer. They guaranteed to have it repaired and ready for collection within a week. One week two days later, I rang $760 for a new display only and the repair was void because there had been vermin in the machine. I explained nothing was wrong with the display and it was there as discussed because the grinder was spinning but not grinding. I collected the machine rang Jura with a complaint and bought a special key online to be able to remove the special screws that are there to prevent access. Pulling the thing apart was not a 5 minute exercise. The brewer group was filthy with jammed up coffee, and very difficult to move. A full strip down and clean solved that issue. Cockroaches, flys and a gecko had been running around and defecating inside, the sensitive parts such as wiring were fine and all the circuit boards were pristine. But to be honest for 5 years in Australia it was not that bad. But the worry for me, we have been drinking the coffee in a environment where insects and small Animals had been crapping. And how could you design a machine with huge openings allowing these insects and Animals to enter the machine with no barriers or preventative measures to stop this at all, I think a health risk? Back to the grinder, definitely a disconnect between the gearbox and motor. As it was definitely faulty I proceeded to rip it apart to determine the fault. The fault was in my view inevitable, guaranteed to fail, the gearbox has about a 45 to 1 turn down ratio, achieved by multiple layers of gears packaged in a injection moulded gear box. This gearbox has gear teeth moulded around the circumference of the internal sections upon which layers of plastic gears rotate. Three plastic gears rotate on the primary gear on the end of the motor, all 3 of these gears had stripped their teeth. Just not up to the job and I would have thought for the price we might see some steel gearing and a sheer pin in the event of a foreign body in a coffee bag jamming the grinding mechanism. Do I buy the motor and gearbox or is this machine at the end of its designed life. The term throwing money at it, is this trying to make a silk purse out of a sows ear. A decision to be made.

Jura Impressa J9.3 - 6 Months in and Loving it – Purchased this machine 6 months ago. Also purchased the cup warmer (as an additional indulgence). I am not a big coffee drinker, maybe 2 cups a day, but I do love good coffee. This machine does not disappoint, regular coffee, expresso, cappuccino, latte macchiato - all are wonderful with enjoyment derived from every sip. With regard to the… Read more ·  1

ongoing issues I've read concerning cold to warm coffee. On any "straight" coffee setting, this machine delivers a hot cup of coffee, I have not experienced any issues there. With the milk based coffees, I've noticed the first is warm to hot. I call this my "drink right away" coffee - which suits me in the morning when I am in a rush. I make another for my travel mug for the drive to work, and the second is quite hot. Friends and family could to believe I would spend this kind of money on a coffee machine, but when they come to visit, I spend most of my time making coffee for them - they tell me I make the best coffee they have ever had. It took me about a week to fiddle with the grind settings - it now is perfect and I have not changed it. I've used the pre-ground setting and same results as the grinder setting - a great cup of coffee. Cleaning and maintenance do not take much of my time, I follow the Jura's instructions (and use the filter option) and the machine is running like the the fist day I took it out of the box. All in all I am a fan of this machine - I do admit, it has spoiled me for coffee, as when I get one elsewhere, I can barely drink it.

Great machine – Just bought one and it is absolutely fantastic. Makes better coffee than anywhere I have tasted. You must have a dud. t took me about 1 week to set it to my liking and now it works like clockwork. I warm the cups before making the coffee which is the recommended way anyway.  Show details

I expect far more from a $3000 machine – Soooo disappointed with this J9 coffee machine. My first issues started 3 years ago when the water tank ran out of water for the first time. Hang on, how is that possible with a $3000 machine you ask, surely it warns you before it runs out? Nope, it just runs out mid coffee! Then, that little CHEAP plastic adjuster for the grind just never… Read more

felt right. Yep, only ever adjusted it as per the user guide, whilst it's griding. But I can tell you, it feels like it's broken from day 1.

And the number of times i've had to clean coffee splatter from the front of the machine and my kitchen bench is more than I can count.

Now for the biggey! I ran a clen over the weekend with the pricey Jura cleaning tablets as recommended and as I've done every time since I bought the machine and now, the machine produces watery coffee. I fact the grinder just doesn't sound right. I thought, maybe I'll try to adjust the grind (yes yes, while it's grinding). Guess what? That adjuster is jammed and won't budge. I have no idea what to do! $3000 every 3 years is not good enough!

So, I had a Saeco fully auto machine that we bought 2nd hand after it had already made over 10,000 coffees. We used that at home and managed to make nearly 5,000 more and it finally started to play up. Lasted well over 7 years! My sister took it and had it serviced, 3 years later and it's still going!!!

Never again will I buy a Jura!

waste of a lot of money – totally useless I wonder why it was dis- continued coffee is just cold should not have to put it in a microwave to heat up company less than helpfull the company does not appear interested in accepting any responsibility for this machines failure I have asked them what temperature coffee should come out at from the machine so far they have not bothered to inform me  Show details

JURA J9.3 – I will never ever purchase another Jura Coffee machine or any Coffee machine that is locked down with special oval head screws so that the Brew Group can't be manually cleaned. If you own one of these machines, likely the coffee is bitter. It is bitter because there will be heaps of mouldy coffee and cleaning chemicals spread through the grinder… Read more

and brew group. The cleaning consumables that are sold for these machines do not clean that crud out of the machine which can only be achieved with 3 or 4 hours of stripping the machine and manually cleaning. I performed this operation on my approximately 2 year old Jura and replaced the Brew Group. 4 weeks after doing this I stripped the machine again to find that there was a good layer of mouldy coffee around the brew group that would have been dropping bits of sludge into each coffee.

Luke Warm! – I too have had the same experience with the Jura 9.3 and on the hottest setting..once I have added milk I must heat my coffee in the microwave! Nothing made a difference. I have heated the milk in the microwave first then added the coffee made on the hottest setting and still it's not what anyone would consider "HOT!" Disappointed is an understatement considering the expense of this unit.  Show details

Brilliant machine – Extremely happy with this super reliable machine that makes a great coffee. Milk is always very hot and we've not suffered this problem described in some reviews. Quality of coffee is close to a professional machine. Customer service from Jura is also outstanding. Highly recommended. Very happy with purchase and when this one dies will definitely be looking for another Jura.  Show details ·  1

Very Disappointed with this Machine – The Jura Impresa J9.3 doesn't work properly and the manufacturer dis- owns its product.I recommend to any lookers to keep away from this product it's not worth the hassle. We have had nothing but trouble from the first day. It doesn't make a good coffee and has not lived up to the hype that Harvey Norman said at the time of purchase.  Show details

Very Disappointed – Had trouble with milk not warm enough but this was resolved, trouble now there appears to be no adjustment to the type of foam and I end up with a 2cm head on my flat white!!!!!!!!! Advice is by Delonghi if you want adjustment on milk. A very expensive mistake!  Show details

When it works it's just ok – First machine we purchased failed straight out of the box, sent it back to wholesaler and it was replaced with a new machine which worked ok and provided coffee on average as advertised, that was until until about four months ago, now won't supply water through machine to grounds and just stops pumping and wants to refill the water system every… Read more

time, even though water jug is full, milk frother works properly. Wondering if anyone else has had this issue. Have to choose black coffee function separately and on average we get one cup from four or five attempts every time, costing a fortune in beans. Changed the settings to coursest grounds possible thinking it was to fine, cleaned and descaled numerous times, removed filter etc. no joy? If I had my choice again would not have bothered and gone for another brand.

Try a Breville Oracle instead – We had a Saeco Incanto for 12 years and it made pretty near coffee shop quality coffee. When it died I tried to buy the current model but nothing similar was available. The salesman at Harvey Norman did a huge sales job on the Jura J90 "Nothing compares with it" so $2.500 later we took it home. Luke warm coffee and milk, thin flavour - not a touch… Read more

on the old Saeco. Must be me ! Took it back & the Jura rep was in store. Very pleasant fellow who jiggled & fiddled & declared it perfect. "They drink it at that temperature in Europe" No they don't ! ! Next day took it back to Harvey Norman for more help & the owner agreed that it was totally unsatisfactory & offered a full credit. How good was that ? We had heard about Breville's Oracle and went with that. I defy anyone to differentiate between the coffee, flat white, latte or espresso that the Breville Oracle makes & that made by a professional barista. Thank you Harvey Norman for top quality customer service & Breville for a top quality appliance. Jura, check your competitors and try a little harder.

Too many issues – I will start out by saying, it makes a great cup of coffee. Black coffee, that is. Coffee with milk is too cold, but I'm sure you've seen that mentioned many times in these reviews so I won't dwell... Many other issues! Both hoppers are just too small. Especially the bean hopper. It is s gravity feed from the top, and the beans don't always… Read more

drop through. You constantly need to open it up to help "push" the beans through. So, even when it's full it still beeps at you saying it's empty. All in all the hopper capacity is just too small anyway. Same with the water hopper in our opinion.

But, the worst part is the machine will start making a cup then stop before finishing to say you need more water. It won't resume, you need to start over. So now you have a double strength coffee. What a waste of time and coffee.

OK my berg was better and only £400.00 – The coffee is lovely machine looks good, but I like cuppacinos so you need to have a microwave as it's only capable of making lukewarm cuppacinos and lattes it's the milk part that's the problem you can't change the temperature on the milk so even with the coffee at its hottest it just doesn't cut the mustardand at £1600 pounds that's a great disappointment. I had a berg machine that was better and only £400.00 pounds.

Absolute rubbish. Frother has not worked from day one – Disgraceful customer service, refusing to address the issue, will not allow me to speak to their supervisor, ignore emails, never call back , every time you ring a different person tells you a different thing, they took the machine away for 11 days, returned the machine back still not working. Thanks to Jura I am left with a non functioning… Read more

coffee machine this Christmas and I bet they remove this post as soon as they read it instead of addressing the problem.

excellent coffee with milk problems – *Brand new machine out of the box* (cleaning is not the problem) First, to Jura AU, Please note that some people think that the number you are providing is a US number; in addition, posting your customer service number in your reply doesn't help your reputation or the fact that the milk is warm not hot, Yes there is a milk temp setting in the… Read more

machine but you still don't seem to understand that we want hot milk.so a reprogramming will be great.

Second, the customer is always right!! if your team have a degree in business by any chance they should know this!! the milk is not hot enough. we run more than 120 coffee shops in Saudi Arabia per international standards and i can tell you the milk is not warm enough! there must be a programming issue or a way to re-write the commands into the machine to rectify this problem.

Third, i have tried to pinch the milk tube by hand and with a zip tie and it provided warmer milk but i do not know the consequences of repeatedly doing this trick. the other trick is to play with the froth dial and adjusting it from LEFT to RIGHT towards the end of your milk cycle will give you warmer milk.

Please not that the milk I used was fresh cold full fat milk. I refuse to use room temp. milk because i need to use my machine in the morning before i go to work and i have no time to let the milk sit in room temp. and i dont want to use UHT long life milk.

P.S. I called your US customer service number and after waiting for 10 minutes during both calls they hung up on me. so its just useless to call.And i will not send a fax... its 2014 not 1990!! control of quantity warm milk

Terrible – Bought the machine 1 week ago and it will not froth the milk. Have spoken to Jura customer service and have done exactly what they said to do. I have tried everything from heating the milk before putting it in the milk canister to letting the machine warm up for over an hour. Not happy at all.

great coffee always – There will always be positive and negative reviews about any product. I did a lot of reading about the j9.3 machine before my purchase, including reviews on this site that were both good and bad. In the end I went ahead and purchased mine from Harvey Norman after a very helpful product demo (sales pitch). Got the machine home and was obviously… Read more

keen to try it out. After a previous 8 year old Saeco machine I learned a long time ago to heat up the glass/mug for the hottest coffee, so that's how I went about my first few cups of espresso. No problem at all - great taste, well grounded as I like.

Then I tried a latte and the problem started - it seems that the milk brother would not draw any milk from a jug. Most disappointed by this as my only option was espressos. A phone call to the Jura service centre in Melbourne solved the issue immediately. Seems a faulty milk brother was the problem. This was sent out express post that day and arrived the next. Now i have the choice of coffee any way I like it. And I do like it. It's better than most coffee shop coffees.

Now I know people will say that the milk brother should not be DOA, but, sometimes crap happens. They may also say you shouldn't have to pre heat the cups - get over it. It's a great machine and the service I experienced backed that up. Finally, the machine was extra cheap, which also helps the buying decision. Jura all the way for me:)

Beware of inferior plastic used in this model! – Paid $3000 for this with 5 year warranty. A year ago the plastic frother broke, because of arthritis have problems so it meant I put sideways pressure when cleaning, and it broke off. Rang Jura and was told it was not covered by warranty because external part! They want $400 to fix it. So bought cheap frother. This morning when cleaning… Read more

coffee spigot the plastic broke off. Makes great coffee, but not much use when necessary parts break off. INFERIOR plastic used in this expensive machine!

You guys must be dumb – I have owned a Jura for 8 years one service operates flawlessly . Warm Milk problem ? Oh come on guys wake up preheat the milk and put it in the thermos problem solved. Of course if you have a room temperature glass you will get an 8 degree cooling effect and that guy who likes his coffee hot is not thinking. The reason the coffee is the… Read more

temperature it is is because if the temperature is too high the coffee is bitter.Let me assure you Jura heat the water to the correct drinking temperature in their machines and if you haven't figured out by now that preheating your milk solves the "warm" problem than you must have left your brain in the fridge or you have not tasted enough café quality coffee to realise that the foam that sits on top is always warm and if its a latte than it is always cooler than a straight black. 9.3 is a good machine but the Z9 is even better. people who think an automatic gearbox has no moving parts

Fantastic Coffee at the push of one button – Have had this machine for 4 months now and love it! So easy to make different types of coffee, especially in the morning, when you just want a strong coffee without having to do a barrista course first. Speaking of barristas - this machine is honestly better than 90% of the coffee you get from "professionals". Great when friends come around.… Read more ·  2

The machine can make endless coffees really quickly.

No problems with getting hot coffee, providing you heat the cup first with a swish of hot water. I even use glasses now, as the Latte looks as good as it tastes (and it impresses friends)

Have ordered the consumables (descaling, cleaning tablets and frother cleaning liquid) from My Coffee Shop. Delivered the next day

for free. Fantastic service! Flexability in programming, especially when family members like different strengths of coffee Makes you drink more coffee, so stock up on beans first

Better than most cafe coffee – We had a Delonghi Nespresso pod coffee machine. It makes an acceptable cup of coffee but nowhere near as good as the Jura. Our Delonghi came with a four year warranty and was returned for servicing 4 times. 3 times for a burnt milk frother and the last time when after de scaling, the coffee would not flow. We explored the options. Life is too… Read more ·  4

short to drink poor coffee. The Jura won. The Miele was nice, but the milk did not seem hot enough.

We had a lesson from Jura. They programmed the machine and provided information. The machine is simple to use, but we indulged ourselves with a "barista" session and this was fabulous. It's automatic, tells you what it wants eg water, beans etc and makes delicious hot coffee with little fuss. I can choose the strength of the coffee and select the coffee beans. Nothing.

Cant wait to turn it on each morning – After much research and deliberation on either the Bosch or the Jura, took the plunge and bought this unit. It is so easy to use and virtually no maintenance. Only have to fill up the water and beans and the machine does the rest. I like being able to adjust the levels of coffee, water or milk on the fly if needed Ease of use Milk temp could be hotter Show 3 replies

Love this machine! Best coffee ever! – I am really impressed with this machine, we purchased the Impressa J9.3. It makes superb coffee! This mavcine is super quiet, easy to clean, and has a good size water unit, so you are not forever filling up the water. The coffee is hot and perfect. I have had 3 machines (different brands) and this machine is by far superior to the Gaggia, De… Read more ·  9

Longhi and Sunbeam we have had before. We have the cup warmer too, so the cups are pretty warm to start with. I cannot recommend this machine enough. Easy clean, looks fabulous, super quiet, awesome coffee

Taste of Europe! – Amazing machine. I have had the J9 TFT for over a year now with no problems. I agree that initially the coffee can be warm and not hot, however traditionally coffee is not meant to be steaming hot. I have traveled to Europe on several occasions spending most of my time drinking coffee. I missed having good coffee at home and my Jura machine has… Read more ·  2

satisfied my coffee addiction. My favorite features are the colour screen (easy to navigate) and the ease of self cleaning. Reliable, helpful support team, Quiet, Fast, Price (you pay for quality)

JURA J9.3 one touch TFT. Bad,Bad choice. Now what do I do??? – I take a long hard look at anything I buy, may take weeks to decide, then I buy when I have chosen the one I think is best. At the time I had a Sunbeam Cafe Series machine with steam wand, it was a great product but I now wanted something that could make a coffee with the press of one finger. The JURA J9 was my choice. If I wished for a Short or… Read more

Long Black I could have it, if I wanted a Cappuccino I could have it, the specs said I could change everything to my liking. Coffee strength, water temperature, amount of water, amount of milk and temperature and that was changeable for each type of pour (Espresso, coffee, Latte etc), so I was happy with my decision. Along to Harvey Norman I went. It is a great looking machine, grinds its own coffee, pours the water and adds the milk (runny or frothy depending on the frother setting) the only thing you have to do is add sugar if you have it.

I like my coffees hot, whether its a black or a white. I had set up the machine for the hottest pours. After a few tries the quantities were OK for the glass cups we use, but OH MY GOD each drink was, what I would say, was luke warm. A milk coffee was the temperature of Babies Bottle, I'm not kidding!!!!!. I tried everything, I had my digital thermometer out and checked all the temperatures of the water, the coffee, the milk, and they were so low it was ridiculous. I took my gear to HN's and asked if I could check the temps of their display model, which I did and found theirs was in some cases slightly better but not much.

What the hell do I do now?? I had just spent $3000.00 on a product that doesn't do what it was suppose to do?

On the phone to the Help line of JURA, explained everything, they got onto the "Tech" and said it was the Frother, which I new was a load of c...p, the water was warm as well and that comes out of a different spout. So they send a new frother, 3 days, and of course that made no difference at all. Back on the phone and the next thing was to send it back for testing. I had had the machine for 1 week, it was picked up and that's the last I saw of it for nearly a month. It went missing when being delivered back to me, I finally received it, it had gone via another state because the wrong postcode was put on the box.

And what do you think the machine does now? Nothing different from before, exactly the same. I rang them up again to get a report of their findings, nothing was sent back to say, she said that all tests were spot on and they found everything performing to specifications.

Now what do I do? I'm stuck with $3000 worth of plastic that makes a noise when you press buttons, it makes a black coffee almost properly but forget it if you want a variation with milk.

My advice to anyone thinking of a JURA product is to buy another brand........and the fact that the company only makes coffee machines and nothing else, which was another selling point for me, this machine should work and do what it's suppose to do properly. It look great, looks as though it would make a decent coffee. Expensive, makes luke warm coffee, useless, useless, useless.

Fantastic Purchase! Better then my local cafe :) – Had the Jura J9 TFT for a couple of months now and absolutely love it. Its super easy to use, its very easy to clean & makes a great tasting coffee - much better then my local cafe which charges $4 for a latte! I like the way the milk connects because there is less cleaning (no milk jug) and I can use soy milk whilst my husband uses full cream! … Read more ·  1

One thing I would change is it would be nice if the coffee poured before the milk - looks nicer - and obviously the cost was pretty high - Swiss Made stuff tends to be though.

Havent had any issues so far, its been through a couple of cleaning cycles (add a little tablet to assist) and a few filters too which can add up, but the machine just asks for it when required and by all reports this makes the machine last longer then other brands.

TIP - if using ceramic mugs, i put a little bit of hit water in the cup first to warm it up. The coffee is noticeably hotter if I do this. Jura sell a cup warmer but $400 was out of my budget! Great tasting coffee, reliable, simple to use, self cleaning features Price, cost of filters can add up (but are optional)