Just Jeans Online store

Thank you for your wonderful customer service but please choose a different way to deliver things as Australia Post couriers are useless and say they try and deliver but just take it to the nearest post office for the customer to pick up Show details

I have ordered twice now online and both times the clothing has been of high quality, great fitting and looks great. This second lot has been fantastic, the measurements stack up and everything fits perfectly. Show details

Excellent – Just bought the linen mae slip skirt and it's completely brilliant - great midi length, hangs beautifully, room for expansion too with thick elastic waist and a drawstring too should one need to pull it in. No annoying split in it, hurrah and praise the lord, and not shaped like a big triangle at the hemline, just perfect .... oh boy, this skirt… Read more

is darn tootin' fantastic, bought three of 'em. Size 8 and a 10. Service fabulous. Bought one in the shop, and the next two online. Good on ya Just Jeans.

This review is for online staffs. They do not help or assist. There is issue with my account, whenever I log in it automatically adds item to the cart. I have been complaining for past 1 week nothing has been done. They dont read emails properly. No communication at all unless I send 2 emails. Still I have no idea what is happening. If I could give 0 star I would give 0

I made an online order on the 30th November 2025. It is now the 9th December and still package has not been dispatched! The package contains a Birthday present needed by the 11th Dec. Just Jeans where is my package?

I am writing to provide feedback regarding your recent promotional emails. While I appreciate being informed about sales, I am finding it frustrating that many of the promoted items are not available in-store. This situation forces me to order online, which comes with a few issues: I am unable to try on the items, so I cannot be sure of the fit.… Read more

Online orders incur freight charges, which adds extra cost. And therefore is not really a Sale item and so I would call that Fraudulent Sales tactics. This is particularly frustrating as customers who visit Just Jeans stores directly can try on items and make purchases immediately, without additional shipping costs. The current approach of promoting items that are not in-store feels inconvenient and not very customer-friendly. I understand that not everything can be stocked in every store however, the lines I am after are not in ANY store I contacted two of your stores Figtree Grove the woman was short and abrupt on the phone where Menai the woman was very helpful and sympathetic to my needs.

I hope you can consider improving the coordination between your promotional campaigns and in-store stock availability to enhance the shopping experience for your customers.

Thank you for your attention to this matter.

Kind regards, Bella

I bought Just Jeans tshirts last year and was pretty pleased with them so in good faith, I bought some for summer this year. What an absolute pile of rubbish, so cheap and nasty. They only get one chance - will never buy from them again. Show details

The online store / warehouse is run by a bunch of incompetent individuals. They contacted me 8 days after my order was placed to tell me an item wasn’t available, and that they’ve organise a refund. Well, that was over 6 weeks ago, and I still haven’t received the refund. I’ve contacted them again, 2 weeks ago, and they said that they’d once… Read more

again, organise the refund, and still, nothing. So I have had to chase them again, today.

Further to that, I ended up returning the available items to the warehouse, 1 month ago, and once again, haven’t heard a peep from anyone at just group. So I’ve followed up again, today.

If you want to buy something from Just jeans, it’s probably better to go in store, as the warehouse couldn’t give a stuff about clients or their refunds. And the time is takes to even organise for the items to be sent is 2 weeks or more! I’m actually a little nervous, as I now have a suspicion that this company may eventually go under. Withholding refunds is very suss and strange, and something I’ll be flagging with consumer affairs.

This mob is useless. I ordered 2 pairs of jeans in different colours, they sent the same colour. I received a new pair of jeans that started to fall apart after one wear. I was given the run around by them saying I could swap them instore. I went to the store and they didn't have them. 1 hour of wasted time. Then they wouldn't send out a new pair… Read more

and exchange the old pair. Now I can go back into the store and get the new pair sent out after returning the old pair. Find another company to buy clothes through. They can't organise themselves.

I ordered 3 pairs of jeans and 3 jackets online 4 days ago. I was wondering why I hadn't received an email to say that the order had been shipped. Today I received an email today to say that "In order to keep our customers, credit card holders and our company safe, we use a third-party risk tool on our website that flags certain transactions. … Read more

Unfortunately, on this occasion, the transaction was flagged and accordingly we have not been able to verify your purchase. Your order has therefore been cancelled and a refund of the total order amount has been made to the original payment method. Please note that this may take a few business days to reflect in your account. If you wish to attempt the order again, you may prefer to use a more secure payment method, like PayPal."

No one contacted me to check if there was a problem. My credit card provider told me there is no issue on their end and that the transaction has posted. Just Jeans told me that they can't/ won't reinstate the order and I have to order again. However, 2 items are no longer available online (1 not at all and 1 not in my size) and the price of the other items has increased (as there was an online only sale when I ordered). I was told if I want to order again and have the discounted price honoured, I need to send them a screenshot of the order details and request a refund of the difference.

This is super frustrating and a great way to lose a customer.

Just Scam – Terrible online store experience. Tried to place an order using a gift card (a refund of Afterpay purchase from their equally terrible sister company) and a partial payment by credit card. The order couldn't get through due some technical issue with their site but the gift card balance was fully consumed and when I retried to place the same order,… Read more

it says "The gift card balance is not sufficient" and wants me to pay the full amount by another method. Their official store is more of a scam then their impersonators all combined. They deserve -10, not one star review, and probably a visit from ACCC.

Not Happy returning purchase – I purchased two tops from Just Jeans online on the 8/8/24 by Afterpay I received the order 12/8/24 as they were not suitable I went to my local store to be told as I purchased them with Afterpay online they could not do a refund only give me store credit. I had to post the at $14 cost to me Will not shop with any of the stores again Show details

No customer service for online buying – Did an online order end of June, received the receipt but have had no further communication from them. I tried calling the number on the invoice, but it was disconnected, I have emailed, face book messaged and only receive the automated reply. For such a large company who encourages online buying (which we have no choice since they closed our… Read more

local store) the customer service is as poor as it gets with not even the decency to respond. I would never buy online from them again. A reply takes no time but means a lot in the customer service department. I am surprised such a large company has such bad customer service in a time of social media where people are able to post about such bad service.

Bad Online Shopping Experience – Shopping with Just Jeans is always a bad experience. I say always because we experienced it 2x. Both instances they told us about the same reason - IT Glitch, books to me like they do not allow bulk checkout. They cancelled all my orders at first and when they tried to re-order my items i was refunded half of it. It was a very unpleasant… Read more

experience. Then they proceeded to tell me the reason for the refund is insufficient stock when i can technically checkout the same items all over again from their website. Bad trading experience i won't recommend.

Best jeans I’ve ever purchased! – I recently have just started buying my jeans from Just Jeans and I can’t believe it’s taken me this long! Their curvy range is brilliant. I ordered the Mom Jeans online without even trying them on, they are the most comfy jeans I’ve ever purchased and I feel like they were made specifically for my body (even super comfy around the tummy during… Read more

those awful PMT days)! I had almost given up on finding jeans that fit well, and had spent so much money in the past on jeans from other stores.

Never shop with Just Jeans for online service – Worst experience ever. Have shopped with Just Jeans for years using online platform and also instore. Did an online for 2 x dresses and unfortunately had to return. Sent the return express post and never received a refund. Followed up and they said as I didn't have a copy of my tracking receipt couldnt refund. (I am now out of pocket $150).… Read more

Decided to try online again and sent a return for 2 of the items out of 3 that I ordered. Once again sent express post. My Aus Post tracking showed was received to their warehouse in 2 days. 14 days later still no refund. Had to follow up in regards to this refund, back and forth with emails and proof of my tracking recent I finally received the required refund. Poor customer service and an outdated and inefficient online return system. Don't bother with this company.

Haven’t shopped there for years: now I know why – I haven’t bought jeans at just jeans for years. Now I remember why. I live a hour from the nearest store and rely on online shopping. First pair I bought online, miles too big. Size chart was not accurate. $20 to return them. Bought another size, this time they fit, but the ‘petite’ length was 3-4 inches too long. Another $20 to return them. So… Read more

far I’ve paid $50 in postage for nothing. I don’t know who the hell they are making jeans for, but they need to get their act together. And get a decent returns policy if their size chart is so poor.

Update: And I’m still waiting for a refund. Tracking shows the parcels were received by them last week.

Scammers – I paid 100 dollars for 3 pair of jeans but I realised that the supplier is in Hong Kong. I have not received anything yet. What is Just jeans management doing about it? Show details

SCAMMED – I ordered 2 dresses that I thought was Just Jeans as they used their LOGO and it all looked legitimate, then went to pay and it took me to Chinese currency then it was too late as it was already processed. I let it go as I received an email with my original order and thought that it might be ok. Wrote back to customer service and was assured all… Read more

was good and my order had been shipped. After weeks I received a cheap necklace instead, when I questioned them, I got responses from 3 different people telling me that my order had been closed. Then they offered me 15% refund. What a joke. Do not go onto this website at all. I also have reported them to the Government Scam department.

Be very careful ! – I recently purchased multiple items on line. I thought I was purchasing from Just Jeans. It certainly looked like their web site and clothes . SCAMMED.The tracking number I received after chasing the order said it was dispatched from China arriving shortly. 2 months later a received a plastic ring. BE VERY CAREFUL !. I had bought from just jeans… Read more

on line before and it was very good. These scammers are ruining Just Jeans s reputation and I would think that they should be doing more to prevent this type of scam.

SCAM!!!! – Be aware. Just jeans online sale is not a genuine website and they are scam on people with websites that look like you are purchasing from Just jeans. After I paid 164 dollars thinking it’ll be less (they made the transaction converting to USD) which is when I realised I had been scam. Contacted the bank as soon as I saw the emails they sent but I’m losing hope the bank will do anything. Don’t buy from just jeans online as these are thieves. Show details

Difficult to return orders – No option to return items bought on afterpay or zip instore. Had to pay postage to return. Aske ro exchange doe a different pair but said no stock. However I was able to order the requested pair online and pay postage again. An example of a store the still hasn’t quite learned how to manage online sales Show details