Fantastic Customer Service
I purchased an ultrawide monitor from JW, they were one of the only stores in the country that had available stock. When I received the monitor it appeared to have a scratch on the screen so I returned it for inspection. When they inspected the screen they found there was no scratch, only a line of sticky/oily substance left over from manufacturing.
They confirmed with me that there was no damage and shipped the screen back to me.
The support staff was very accommodating throughout this process and kept me well informed. Shipping was fast which is impressive considering this store is not in my state and we are in the midst of COVID 19 lockdowns. Very happy with the service and product, will be using this store again in future.
Easy and quick transaction. Thanks!
Easy to navigate the website and order the item. Dispatch was also fast and it was quickly delivered. A great experience. Much better than a few other on line stores that l have used before.
Great price, good service and fast delivery
This is the second time I have purchased from JW. The online and mobile experience is good and easy to navigate. I was able to find what I want and purchase the item at a better price than another store I was browsing. I was able to pay using the method that I liked. I recommend this store for your electronic needs.
Awesome service will purchase from again
Shipping super fast well packaged overall great service will buy from again great price aswell and product was in great working order cheers guys never been in store thanks guys!
Fantastic monitor. Everything we needed.
Great service, I talked to the staff over the phone. Very friendly, helpful and knowledgeable with the product I needed. Quick postage and well packaged.
JW computers are Highly recommended.
Good customer service made up for poor catalogue data.
Good product, although not what I originally ordered. Great service and fast delivery. Despite being off to a bad start with incorrect cataloguing information and despatch, the matter was rectified in short order and an agreed substitute product forwarded freight-free. I'm impressed with the level of customer service. Would I deal with this company again? Initially my answer would have been No. Now it's an unqualified Yes.
I needed a USB powered monitor for a laptop. The AOC I1659FWUX 15.6? FHD IPS USB Monitor works just great! Delivery was on time. Altogether, a great experience. Highly recommended.
First time - not my last
I had never purchased from JW before so was a little apprehensive. I was really impressed with their responsiveness to queries. They were very quick with delivery and pricing was great. I'll look at JW first next time.
easy and very efficient
Very efficient service, ordered on a Sunday night and was processed and mailed next day. Very good service and exceptional delivery time. Would look at JW Computers 1st when next looking for computers or related goods. Highly recommend
Excellent service, extremely quick delivery
Very satisfied with the products, communication, delivery and speed. Will definitely shop with them again. Had an order with another retailer, who delayed my order three times (a whole month). Ordered with JW and had the same products delivered in less than 24 hrs!
considering the current climate we are in beautiful service.
easy to navigate, just use the search bar and you will find what you want
product was delivered and loved the fact that when auspost contacted them when my item ws scanned at a particular depot tey contacte me to let me know
Great product, out of stock item took less than 7 fays before dispatch. Very happy
Excellent online store with great categories which made finding exact products simple. Everything on my wish list for pc build was available and all arrived in excellent condition. My new pc is now up and ready to go
No frills, quick, easy and good value!
Shopped on their eBay store and every item was really well described. Searching for what I was looking for was easy and I had quite a few options for alternative products.
I was very happy with the product I received. It was in perfect condition and arrived in one piece. My only gripe would be that the handling time was 4 days, which was in the stated 2-5 day handling timeframe, but feels very long when it's required as soon as possible. Other than that, top marks!!
Perfect service, top quality products!
eBay listing has nice and clear descriptions, large range of products with some very top quality brands! Very happy overall with the service I got, will buy from them again!
The reviewer stated that an incentive was offered for this review
- Online store
- Verified customer
Will not be buying from them again.
Ordered a refurbished laptop from them Feb 2019. Had problems with it in the first 3 months and contacted them. Was told to reinstall Windows to try and fix problems- i couldn’t be bothered with this as I had downloaded my games and set it up already ( I expected a laptop I had paid good money for not to break in the first couple of months). I didn’t get back to them letting them know what I ended up doing but there was no follow up from customer care. I had cut back on playing games in about July 2019 and the problem was bearable while watchin...g Netflix. Started playing games again this year(Around May)- still the same problems. Got fed up with the problem mid end of July/start of August, took it to local PC tech to get fixed ( I couldn’t be bothered fiddling with a product that I had paid to be in working order) find out that some of the hardware if fried and was the problem. Customer care didn’t get back to me, I have had to call them every single time to get an update. Unfortunately due to my leaving getting it fixed they have told me warranty has expired and I will have to take it up with the manufacturer. Although the guy I spoke to on the phone today was nice and understanding (name was Jason), I Will never be buying anything off them again. Lesson also learnt to myself to getting onto issues early.
Goods were delivered and worked perfectly as ordered. Great price and a very easy, no fuss experience.
The packaging kept the sensitive goods very safe and secure
Well done JW; highly recommended.
Great phone advice and good product
Had a little problem distilling the solution to the problem with power supply, but once I talked to someone on the phone, got it sorted quickly. The product was exactly what I needed, but the delivery was a tad slow, and a bit expensive.
Very good experience with online store
It was extremely easy to shop and their delivery was on time. Product was well described on store and well packaged. I was kept well informed with the whole process of shipping my purchase. I would shop again with them.
Product was delivered on time and was exactly what I ordered. I selected "Courier Delivery", where it was Australia Post who delivered it. Recommend changing the web site delivery type
Review of Items Purchased
It provided the parts I needed at a good price, and good quality. I am also looking for an internal optical blu-ray drive, but you do not stock these. Otherwise happy with quality and speed of delivery of the items I purchased.
Questions & Answers
what happens if shipping is saying the product is delivered but it never showed up??
I would recommend to reach out to the delivery company first and see what information they can provide. Because JW always sends parcels with signature on delivery (see https://www.jw.com.au/faq), someone had to sign for it and they should have this info on file and can help you work out where to look next.
Andre T.JW Computers
That doesn't sound good!
Please PM me with your order number and tracking number, and we will look into this for you straight away.
Thank you and we'll wait to hear from you,
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