??!
1 photo
JW Computers Online store

JW Computers Online store

4.7 from 228 reviews

Reviews

(191)
(21)
(6)
(8)
(2)
  • Product Quality
    4.8 (165)
  • Return Claim MadeYes (7) · No (166)
  • Shipping
    4.5 (119)
  • Warranty Claim MadeYes (4) · No (166)


Rex

RexSydney Surrounds, NSW

Philips demo used 24 inch LCD monitor

published

Super fast and safe delivery. Screen works perfectly as expected and has fantastic colour rendering for a super low price. Slim and light form factor. Very happy with purchase, thank you for the great service.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Amazing deal on new monitor. Issues with delivery but quickly resolved, not all accessories included in ex-demo units.

published

I purchased an ex-demo monitor from JW, which was a great deal. Delivery was late by a couple of days and tracking was a nightmare (Fastway - delivered and signed by someone else, thought I had lost my purchase), but was quickly resolved overnight.

The monitor is great so far even for an ex-demo unit, buttery smooth (144hz), sharp, looking fantastic. HOWEVER all accessories in ex-demo units (eg. displayport cable, cd drivers) did not come with the unit, and I had to purchase a displayport cable for the 144hz to work.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedphilips 328M
See all answers

Nabhonil S.

Nabhonil S.Sydney, NSW

Arrived promptly and item was as described

published

Ordered via eBay and it arrived quite fast. Was in communication with the customer service and they guided me through all my queries. Would definitely recommend JW Computers to everyone.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Communication is the key

published

Purchased a motherboard from ebay from these folks. Had a few questions and few enquiries. They responded very promptly and provided best suggestions.highly recommended seller. Are you opening in Melbourne anytime soon?

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMotherboard x99 strix
See all answers
1 comment
JW Computers
Andre T.JW Computers

Melissa Cuzzupi

Melissa CuzzupiGreater Melbourne (Inner), VIC

This is perfect! i can't live without them!!

published

I purchased this screen as a second as i loved the fist one i bought from JW Computers.
The product has been working perfectly for two years and it has been a long lasting product.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedasus screen
See all answers

Garry F.

Garry F.Sydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Trusted store with decent prices and good support

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSteelseries Arctis 7
See all answers

Thank you :)

published

Purchased online, the site was easy to use and navigate around with a great range of products, kept us informed regarding delivery. Will be coming back and using again. Thank you :)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

hoppypolo

hoppypoloGreater Melbourne (Metropolitan), VIC

Perfect delivery

published

They shipped me a good quality product that shipped quickly. This store has the best service by far and the prices were also reasonable for me. I ordered an AMD CPU.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Erin

ErinSydney Surrounds, NSW

Pros: Good website, updated regularly about order status Cons: Shipping a little slow

published

Website was easy to use, pricing good. Kept up to date with order status with many emails.

The shipping was quite slow, this order was a work laptop so it didn't matter too much. If I was ordering a new personal laptop that I was excited about getting I think I would be disappointed in how long it took.

Also NOT HAPPY with credit card surcharge. Who charges that in this day and age? You should seriously consider removing this, it is just a cost of business and actually pretty sure it's illegal now in Australia to charge this.

Shipping
Return Claim MadeNo
Patrick

PatrickSydney, NSW

Smooth experience

published

The product description was clear and accurate. Will be checking in on the site in future because the prices seem competitive. Particularly liked being kept in the loop about the status of the order and delivery.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Steve

SteveNorth Queensland, QLD

Fantastic Service - Happy to deal with Adam anytime,

published

I ordered some parts and by no fault of there own but the courier messed up, Adam from the support team was an absolute pleasure to deal with. It's great to know businesses like this still exist.

Great work team and will be happy to order from you again in the future.

Product Quality
Warranty Claim MadeNo

Customerr

CustomerrSydney, NSW

Worst Delivery Service

published

This has got to be one of the worst delivery services in history, it took 2 weeks to deliver my parcel when i couldve got it in 2 days, Jw computers, change your delivery service to Australia Post instead of letting us deal with Fastway which they dont live up to the name, im getting a refund because i got my ssd way before they could deliver to me so never ordering from this service again.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
JW Computers
Andre T.JW Computers

Lesser ordered part, longer wait

published

Online ordering process was easy
Bought a lesser ordered part so had to wait for supplier to provide.

Order status was very vague, would have been good to see on the order page a status of each line item. It seemed 2 out of the 3 products were ready for dispatch but waiting on a 3rd.

Courtesy email/notification would have been appreciated when order was stuck in internal processing after a few days.

Rang up a couple of times regarding the order, staff were professional and courteous. They provided information about the order quickly.

Product packaged well and delivered quickly. Email notifications on change of order status were appreciated .

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Very happy

published

Bought an adapter for usb-c to usb-c & 3.5mm aux, works great. This needs minimum 30 words for some reason so here you go, words filled right up until thirty smile

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVolans Aluminium USB-C (Male) to 3.5mm Audio (Female) Adapter with PD
See all answers

Excellent Service and product

published

The process of purchasing from the online store was very user-friendly and the product was delivered on time with great communication. The product is high quality and exactly as advertised.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Daniel

DanielGreater Melbourne (Inner), VIC

Amazing customer service

published

Had a bit of a delay but JW kept me upto date with my order. Amazing customer service from Matt when I spoke to him on the phone. All in all I will definitely order again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

bozis

bozisHunter Region, NSW

  • 3 reviews
  • Verified customer

Met you at olympic stadium

published

found what I wanted with ease prices were great and going to get more through you when I have enough cash probably a 12TB cuda that I saw at a competative price Thanks

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBitspower Radiators
See all answers
1 comment
JW Computers
Andre T.JW Computers

Nick Allan

Nick AllanPalmerston 2913, ACT

Great Service

published

Great easy to use website and simple efficient back end makes ordering online aa pleasure. Goods delivered within a few days was also welcome. Minire glitch with credit card was resolved using PPayPal

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLG 25UM58
See all answers

Smifter

SmifterSydney Surrounds, NSW

Simple, fast and good value

published

+ Great price
+ Great information re the laptop on the site
+ Clear instructions and easy to navigate website
+ Delivered very quickly and safely
+ Can't fault the service, will definitely use again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Elitebook
See all answers

Wayne H.

Wayne H.Murrumbidgee Region, NSW

Great Service (again!)

published

Fast delivery especially over the Christmas break, products were well packaged and protected. Online store was easy to navigate and select my products, and constant updates on my delivery made it all too easy.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Page 1 of 12

See all JW Computers reviews

Questions & Answers

WilLIam

WilLIamasked

what happens if shipping is saying the product is delivered but it never showed up??
thank you
-will

2 answers
Garry F.
Garry F.

Hey Will,

I would recommend to reach out to the delivery company first and see what information they can provide. Because JW always sends parcels with signature on delivery (see https://www.jw.com.au/faq), someone had to sign for it and they should have this info on file and can help you work out where to look next.

Cheers,
Garry

JW Computers
Andre T.JW Computers

Hi William,

That doesn't sound good!

Please PM me with your order number and tracking number, and we will look into this for you straight away.

Thank you and we'll wait to hear from you,
Andre


Get an answer from our members and JW Computers representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.