Philips demo used 24 inch LCD monitor
Super fast and safe delivery. Screen works perfectly as expected and has fantastic colour rendering for a super low price. Slim and light form factor. Very happy with purchase, thank you for the great service.
Amazing deal on new monitor. Issues with delivery but quickly resolved, not all accessories included in ex-demo units.
I purchased an ex-demo monitor from JW, which was a great deal. Delivery was late by a couple of days and tracking was a nightmare (Fastway - delivered and signed by someone else, thought I had lost my purchase), but was quickly resolved overnight.
The monitor is great so far even for an ex-demo unit, buttery smooth (144hz), sharp, looking fantastic. HOWEVER all accessories in ex-demo units (eg. displayport cable, cd drivers) did not come with the unit, and I had to purchase a displayport cable for the 144hz to work.
Communication is the key
Purchased a motherboard from ebay from these folks. Had a few questions and few enquiries. They responded very promptly and provided best suggestions.highly recommended seller. Are you opening in Melbourne anytime soon?
This is perfect! i can't live without them!!
I purchased this screen as a second as i loved the fist one i bought from JW Computers.
The product has been working perfectly for two years and it has been a long lasting product.
- Verified customer
Trusted store with decent prices and good support
This is only my second order with JW Computers, but I have already had a lot of interactions with their support. I needed to return a few parts from my first order, because I have ordered some extras by mistake. Went very smoothly and pleasantly, support staff is very friendly and helpful. Requested all the information right away, and upon confirmation provided RMA + address and was a no-brainer experience from then onward. Refund was also processed quickly.
Needed to perform some changes to my second order and that also went well, with the ex...ception that I had to cancel my previous order and reorder again (due to limitations on their side). Other than that everything was fine as well. This second time even FastWay (the courier service JW uses, and I don't know why really) behaved and delivered quickly and properly (unlike last time where it was just dropped off at a wrong floor). Given my interactions and experience so far, I believe that JW can be trusted should the warranty need arise (which I hope won't). Oh, and the packaging was... impressive. The amount of bubble wrap and tape was quite on point there! Took me a while to get to my goods, but they were in a perfectly safe condition there!
Pros: Good website, updated regularly about order status Cons: Shipping a little slow
Website was easy to use, pricing good. Kept up to date with order status with many emails.
The shipping was quite slow, this order was a work laptop so it didn't matter too much. If I was ordering a new personal laptop that I was excited about getting I think I would be disappointed in how long it took.
Also NOT HAPPY with credit card surcharge. Who charges that in this day and age? You should seriously consider removing this, it is just a cost of business and actually pretty sure it's illegal now in Australia to charge this.
The product description was clear and accurate. Will be checking in on the site in future because the prices seem competitive. Particularly liked being kept in the loop about the status of the order and delivery.
Fantastic Service - Happy to deal with Adam anytime,
I ordered some parts and by no fault of there own but the courier messed up, Adam from the support team was an absolute pleasure to deal with. It's great to know businesses like this still exist.
Great work team and will be happy to order from you again in the future.
Worst Delivery Service
This has got to be one of the worst delivery services in history, it took 2 weeks to deliver my parcel when i couldve got it in 2 days, Jw computers, change your delivery service to Australia Post instead of letting us deal with Fastway which they dont live up to the name, im getting a refund because i got my ssd way before they could deliver to me so never ordering from this service again.
Lesser ordered part, longer wait
Online ordering process was easy
Bought a lesser ordered part so had to wait for supplier to provide.
Order status was very vague, would have been good to see on the order page a status of each line item. It seemed 2 out of the 3 products were ready for dispatch but waiting on a 3rd.
Courtesy email/notification would have been appreciated when order was stuck in internal processing after a few days.
Rang up a couple of times regarding the order, staff were professional and courteous. They provided information about the order quickly.
Product packaged well and delivered quickly. Email notifications on change of order status were appreciated .
Bought an adapter for usb-c to usb-c & 3.5mm aux, works great. This needs minimum 30 words for some reason so here you go, words filled right up until thirty smile
- Verified customer
Met you at olympic stadium
found what I wanted with ease prices were great and going to get more through you when I have enough cash probably a 12TB cuda that I saw at a competative price Thanks
Great easy to use website and simple efficient back end makes ordering online aa pleasure. Goods delivered within a few days was also welcome. Minire glitch with credit card was resolved using PPayPal
Simple, fast and good value
+ Great price
+ Great information re the laptop on the site
+ Clear instructions and easy to navigate website
+ Delivered very quickly and safely
+ Can't fault the service, will definitely use again
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Questions & Answers
what happens if shipping is saying the product is delivered but it never showed up??
I would recommend to reach out to the delivery company first and see what information they can provide. Because JW always sends parcels with signature on delivery (see https://www.jw.com.au/faq), someone had to sign for it and they should have this info on file and can help you work out where to look next.
Andre T.JW Computers
That doesn't sound good!
Please PM me with your order number and tracking number, and we will look into this for you straight away.
Thank you and we'll wait to hear from you,
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