Excellent Customer Service from Robert at Castle Hill
I went in looking for a new graphics card for my computer. I had a model in mind, however I was not 100% sure of what I was purchasing. Robert, one of the staff members working, approached me to see if there was anything I needed help with, and was quick and efficient at finding the product I was after. He was also happy to answer all my questions, provide alternative options, and even helped me figure out what part of my computer to upgrade next providing me with a wide array of options and comprehensive detail. He never seemed pushy or like h...e was forcing me to buy anything, and I left extremely satisfied. I will be back in the next couple of months to pick up a new monitor at Roberts suggestion. Very happy customer experience, highly recommend!
I forced to accept an unfair treatment from JW
My HP Envy x360 laptop unable to recognise Simplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub. The store refused to return. It is a disappointing experience. I was forced to have the 1 sided 'conclusion'.
Josh from Castle Hill Branch is amazing
He was extremely helpful and friendly, displaying professional mannerisms at all time. He assisted with my purchase of a new monitor and I am already happy with the results. Thank you again Josh for your assistance today and I look forward to my next purchase :)
Bankstown store staff have dishonored the price agreement to fix our PC and charged us $65 diagnosis fee on top of that.
Unfortunately, My wife took our little daughter’s computer to Bankstown store to fix it, she has been told that the PC motherboard has an issue and it would cost $200 to fix which she agreed on and lift the PC at the store to pick it up fixed second day, second day, she has received a phone call saying that she actually needs to pay $250 not $200 anymore!!! My wife wife did not agree and told the staff member that I will pick up the PC and I will take it to another repairer for dishonoring the agreement, I went to the store and asked why did no...t you honor you quotation, staff replied that the staff member that initially spoke to my wife is not really familiar with pricing, then I have been told that they will repair the PC however if I pay $200 as agreed plus $65 “diagnostic fee” !!! Another ripoff and an insult to the customer intelligence, when I asked why, I have been told that “that is how we have been operating for the last 9 years and customers are fine with it!!! I lost $65 and lift the store very disappointed and I thought that JW Prospectives should know how this store is running “ whether your item is fixed or not if you do not agree with the given quote then pay $65, take your item and go” Very bad experience and shocking ways of ripping customers off. A one or few minute assessment fee should be a part of the quote not on the top of it and dishonoring an agreement with a customer is unprofessional.
Claiming Products are Mac compatible when they are not - Bad customer service - Didn't care
over 1.5 hour round trip to collect a portable monitor that was NOT COMPATIBLE with my Macbook even though the item description clearly states IT IS on their website. Guy was kind enough to allow me to try it first - good job I did!
No recourse, they didn't really care about my inconvenience.
Website appears good, but with sloppiness like this you're still just a budget local computer store. Sort it out.
Outstanding service and competitive price
Outstanding customer service by staff at Blacktown store. I went in store few different times changing mind for components that I want to use for my custom build PC but they were very helpful every time I visited the store. Special mention to guys named Josh and Rosch. Rosch very professional and friendly answering to all my queries. Overall I am very happy with everything so far. Good work guys. Keep it up
Excellent! Did the job my grandson needs it for, highly recommend, prompt service and delivery... Thank you!
Super easy navigating to look for what I wanted, great range of products and super satisfied with the quality of the product. Over all fantastic store and service, will be back!
Great Customer Service
I went to the Castle Hill shop to purchase some parts to build a new computer. I was having some problems getting the pc to work, and took it back to the shop. Spoke to Wen who was fantastic and fixed the problem. He went out of his way to make sure I was satisfied. A big shout out to Nathan, who also tried to help me; as well as the general friendliness and helpfulness of the store staff, on the times I've rang up to get information and help on purchasing products at the store.
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