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JW Computers Physical store

JW Computers Physical store

3.6 from 12 reviews

Reviews

(7)
(0)
(1)
(1)
(3)
  • Product Quality
    3.5 (8)
  • Return Claim MadeYes (1) · No (8)
  • Customer Service
    3.0 (8)
  • Warranty Claim MadeYes (1) · No (8)
Luca

LucaSydney, NSW

Upgrading PCs at the moment

published

Hi I’m a JW customer and I’ve been told by the Bankstown store that you guys are not currently taking orders for computer jobs. I want to know if you can still upgrade my pc because I’m looking to and If you guys are able to. thank you Luca

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
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2 comments
JW Computers
Andre T.JW Computers
Luca
Luca

My email is luca.sindoni@hotmail.com

Lazy workers

published

very bad customer service they managed to put the part in thats all they did right i had to go back 3 times and call them a bunch of time with no reply back from them. goto scorptec

Customer Service
Product Quality
Return Claim MadeNo
Store Locationbankstown
Warranty Claim MadeNo
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10 comments
anonymous
anonymous
anonymous
anonymous
JW Computers
Andre T.JW Computers
Nick

NickSydney, NSW

Excellent Customer Service from Robert at Castle Hill

published
Customer Service
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
Product PurchasedMSi NVIDIA GeForce RTX 2080 Gaming X Trio
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Jon

JonSydney, NSW

  • 8 reviews

I forced to accept an unfair treatment from JW

published

My HP Envy x360 laptop unable to recognise Simplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub. The store refused to return. It is a disappointing experience. I was forced to have the 1 sided 'conclusion'.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationBankstown
Warranty Claim MadeYes
Product PurchasedSimplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub (2x USB-A and 2x USB-C)
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2 comments
JW Computers
Andre T.JW Computers
Jon
Jon
Matt

MattSydney, NSW

Josh from Castle Hill Branch is amazing

published

He was extremely helpful and friendly, displaying professional mannerisms at all time. He assisted with my purchase of a new monitor and I am already happy with the results. Thank you again Josh for your assistance today and I look forward to my next purchase :)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCastle Hill Branch
Warranty Claim MadeNo
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mohammadalkalash

mohammadalkalashSydney, NSW

Bankstown store staff have dishonored the price agreement to fix our PC and charged us $65 diagnosis fee on top of that.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
Product PurchasedFix
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1 comment
JW Computers
Andre T.JW Computers

Claiming Products are Mac compatible when they are not - Bad customer service - Didn't care

published

over 1.5 hour round trip to collect a portable monitor that was NOT COMPATIBLE with my Macbook even though the item description clearly states IT IS on their website. Guy was kind enough to allow me to try it first - good job I did!

No recourse, they didn't really care about my inconvenience.

Website appears good, but with sloppiness like this you're still just a budget local computer store. Sort it out.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
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1 comment
JW Computers
Andre T.JW Computers
Harry Sambhi

Harry SambhiSydney, NSW

Outstanding service and competitive price

published

Outstanding customer service by staff at Blacktown store. I went in store few different times changing mind for components that I want to use for my custom build PC but they were very helpful every time I visited the store. Special mention to guys named Josh and Rosch. Rosch very professional and friendly answering to all my queries. Overall I am very happy with everything so far. Good work guys. Keep it up

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBlacktown
Warranty Claim MadeNo
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Deb

DebMetropolitan Adelaide, SA

  • 2 reviews

Excellent! Did the job my grandson needs it for, highly recommend, prompt service and delivery... Thank you!

published

Super easy navigating to look for what I wanted, great range of products and super satisfied with the quality of the product. Over all fantastic store and service, will be back!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Great Customer Service

published

I went to the Castle Hill shop to purchase some parts to build a new computer. I was having some problems getting the pc to work, and took it back to the shop. Spoke to Wen who was fantastic and fixed the problem. He went out of his way to make sure I was satisfied. A big shout out to Nathan, who also tried to help me; as well as the general friendliness and helpfulness of the store staff, on the times I've rang up to get information and help on purchasing products at the store.

Izzy Pooloo

Izzy PoolooSydney, NSW

Can't Live without them

published

They have been supporting local schools and Aged Care agencies for over 3 years. I highly recommend his expertise in not only sales, but technical experience. He is the man to get it done 20/10 would recommend

Jw computers

published

I picked out the pc I wanted online and went into the store it was very easy to navigate through the store. The employees were super nice and helpful, they build the pc fast and are very helpful. Great service and very nice

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