6 questions from our users
Although the filter can be removed, I would also like to remove the plastic housing in which the filter sits, to avoid pouring hot water through plastic. Is it possible? I tried prying at it with a knife and it bends quite easily, but seems to be glued down to the inner rim. Maybe some silicone remover will do the trick? I don't want to break it.
Have had my glass kettle 2 days. I like it but the handle gets very warm. Has anyone noticed this ? or is this a fulty kettle??
Is this jug noisy? My jug sits approx. 3 metres from my TV and I have to turn the volume up when my current jug is boiling. Thanks.
I purchased this kettle a month ago and the lids broken off. I have lost the receipt how do i go about replacing it?
You don't need a receipt, you just need proof of purchase - bank statement, credit card statement, even the serial number can be matched with the retailer's transaction system. If the lid broke because it was faulty, you should get a replacement kettle from the shop you purchased it from. If it's your fault the lid broke, contact Kambrook.
Hi Mel, please contact customer service to discuss this further on 1300 139 798 or email firstname.lastname@example.org. Thanks, the Kambrook team.
Is there any way to clean the base? There is a stain forming above the element model no KKE760CLR
Hi J Woods - please contact the Kambrook customer care team on 1300 139 798 during business hours or e-mail email@example.com. Thank you.
Why not just answer the question, Kambrook? It's a no-brainer. Every kettle gets stained with limescale build-up from using tap water. Soak in cleaning vinegar overnight, then rinse out. Search youtube for "how to clean my kettle" and you'll get 18,000 videos showing you how to do this extremely simple thing.
Kambrook won't answer the question publicly - they want you to buy their de-scaler. Which is citric acid, I believe. That's what I use in my kettles. Some companies will also try to claim that using anything but their own or their recommended de-scaler will invalidate the warranty. Check first, and decide if you mind. I don't know what Kambrook actually do or say, but this is the usual thing from these companies. I have owned MANY kettles, and the company lines never vary much!
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