Kevin The Cleaner

Fateh from the cleaning team was absolutely awesome. He was very helpful throughout the clean and even gave us an instant discount on the deep cleaning of the oven and rangehood that was required to get the bond back. He also cleaned a small additional carpeted area as a goodwill gesture without making a big deal about the extra charge. Really… Read more ·  1

appreciated how reasonable and customer-focused he was.

The customer service from start to finish was excellent. On top of that, after a few minor items were raised, they came back and completed the complimentary revisit, and we successfully got our bond back.

Really happy with the whole experience.

I had to reschedule my cleaning booking several times due to personal reasons, and Kevin was incredibly understanding every single time. He never once made me feel like it was a problem and was always happy to accommodate me. The whole process was smooth from start to finish. Everything was clearly explained upfront, and there were no surprises… Read more ·  1

or unexpected charges on the day. That was a big relief because I had heard so many stories from friends and family about unexpected costs with other cleaners.

Really happy with the service and communication. Highly recommend Kevin and his team for being genuine, professional and easy to deal with.

- WOULDN’T RECOMMEND. - VERY UNPROFESSIONAL COMPANY. - SCAMMERS. - NOT WORTH THE RISK. - EXTREMELY DISAPPOINTED. - CLEANERS THAT DON'T WANT TO CLEAN OR DO THE JOB THEY ARE PAID TO DO. - EXTREMELY RUDE PEOPLE. The owner "[Name Removed]" didn't want to listen to anything I was trying to say or explain to him. All I had requested for the CLEANERS TO… Read more

CLEAN were the following - Sweep all floors. Mop all floors. Clean full kitchen. Clean main bathroom Clean ensuite. Clean all skirting boards Clean all windowsills Clean venetion blinds That's it. He didn't have to do any of the following - No vacuuming. No steam cleaning of carpet. No washing walls. No cleaning of the ceiling. [Name Removed] & his work colleague agreed to a price to complete the jobs required, so as we were coming back from the bank because they PREFERRED CASH, and they had packed up all of their equipment into their car and were reversing out of the driveway as we arrived, then they just drove off without cleaning or saying anything, they left all of the lights on and doors open.. After organising another company to complete the required jobs, I realised [Name Removed] TRIED TO RIP US OFF WITH HIS FEE.. “KEVIN IS NOT HIS REAL NAME” “HE USES A FAKE NAME BECAUSE IT SOUNDS FRIENDLY” “PROOF IS IN THE PHOTO” Be very careful when hiring this company, you will be EXTREMELY DISAPPOINTED by their behaviour, attitude & service..

Very happy with the whole experience. The team was helpful and easy to communicate with from the booking through to the final clean. I had a car emergency on the day and couldn’t get back to return the keys, but Kevin kindly offered to drop them at the agent’s after-hours box for free. Really appreciate the help and genuine customer service. Show reply

Very happy with the service from Kevin and the team. We called a few times before booking as we were comparing quotes, and Kevin was always happy to explain everything properly. What we liked most was the transparency. He explained what was included in the standard clean, what is considered deep cleaning and why some extra work costs more.… Read more ·  1

Everything was clear before the job, so there were no nasty surprises.

The team did a great job and we got our bond back. Really easy to deal with and would definitely recommend them.

Scam! Worst cleaning service out, cleaned nothing took edited photos.

We recently purchased a new home and wanted a thorough clean before moving in. Everything was happening at the last minute, but Kevin was able to fit us into his schedule without any hassle. The quality of the cleaning exceeded our expectations. The team was professional, friendly and paid great attention to detail. After reading so many mixed… Read more ·  1

reviews online about different cleaning companies, we weren't sure what to expect, but we're so glad we chose Kevin The Cleaner.

Fantastic service from start to finish. We'd happily recommend them to anyone needing a move-in clean or any other cleaning service.

I just wanted to say a huge thank you to Kevin and his team. Unfortunately, there was a difficult situation during our end of lease clean. Despite that, Kevin remained calm, respectful and incredibly patient. He even offered a full refund if that was what we wanted. When I inspected the property myself, I found the cleaning had actually been… Read more ·  1

completed to a very good standard. I apologised to Kevin and his cleaners for the misunderstanding.

The way they handled the situation really impressed me. Honest people, professional service and a team that genuinely cares.

Highly recommended.

Massive thanks to Kevin and the crew! We needed a last-minute end of lease clean and they came through for us. Super easy to deal with, kept us updated the whole way, and the pricing was really fair. The place looked amazing and we had no issues getting our bond back. Couldn't recommend them more. Show reply

I would not recommend this company for an end-of-lease clean. I paid a premium price expecting a professional service that would meet real estate standards, but the quality of the clean was well below what was promised. The company advertises a "Bond Back Guarantee," however the conditions attached to this guarantee were never explained to me,… Read more

despite the cleaner specifically asking when my final inspection would be. Only after I raised concerns was I directed to fine print that effectively makes the guarantee meaningless.

I was flexible and accommodating throughout the process. I agreed to move the booking forward by two hours at the cleaner's request, met him at the property to hand over the keys, and even paid extra for additional services, including an oven clean. Despite this, the property was still not cleaned to an acceptable end-of-lease standard.

When I raised these issues with the company, I was told that some of the items I pointed out fell under "deep cleaning." However, as shown in the photos, the floors were still visibly dirty, and the oven—which I paid extra to have cleaned—was clearly not completed with any real attention to detail. These are not unreasonable expectations for an end-of-lease clean, particularly at the price charged.

Overall, the service felt misleading, the "Bond Back Guarantee" did not live up to its name, and the quality simply did not justify the cost. Based on my experience, I would not use this company again.

What an awful experience. I would not recommend this business to anyone, their team did not show up on the day we booked them and did not offer any form of refund or compensation for this end of lease clean. Once they completed the clean, they were pushy in asking if their work was satisfactory, but took barely any photos as proof of the clean. … Read more

Once I inspected the property myself, at first glance things seemed okay, but there was a ceiling grate missing (it had never been missing in my 5 years of living there), and quite a few areas that were left uncleaned like skirting boards, venetian blinds not being dusted properly, wall heaters left dusty and toilet seats left uncleaned. All of these were flagged in our end-of-lease report from the property manager that needed to be addressed.

When asked to replace the broken/stolen/misplaced ceiling vent they denied any involvement and refused to take accountability, despite being given many chances to do so. Their dishonesty in breaking or misplacing this vent was the largest pain point in our communication, and had I known my property was going to be stolen or damaged, I would never have booked them. They are false advertising with "100% bond back guarantee" cleaning and have since refused to give any form of refund, depsite not meeting their guarantee. This was the reason I booked the cleaners in the first place.

A very stressful and disappointing experience.

⭐ 1-Star Review – End of Lease Cleaning (Kevin) I hired Kevin for an end of lease cleaning, expecting a thorough clean of the entire property. While I acknowledge that I had not fully moved out at the time he arrived, I asked him to begin with the bathroom first. Unfortunately, the overall service was far below acceptable standards. In the… Read more

bathroom, several areas were not properly cleaned. The washing machine was not cleaned at all (even basic wiping of the glass door was not done). Drawers and cabinets were left untouched, and surfaces belonging to the landlord (such as shelves) were not cleaned. While I understand the agreement stated that items would not be moved, basic cleaning inside accessible storage areas should still be expected.

There was also an issue regarding wall stains. I was told to pay extra for “mould removal,” but after showing the photos to another cleaner, I was informed that it was not mould, but normal water stains that should have been included in standard cleaning. This felt misleading.

In the bedroom, only surface vacuuming of the carpet was done. No effort was made to clean under the bed or behind furniture. There was even visible rubbish (such as bottles) left under the bed, which I had to clean myself. For an end of lease service, a complete clean is expected — not just visible areas.

In the living area, although general mopping and wiping were done, many details were missed. The oven, which was said to be included, was not properly cleaned. Areas behind appliances like the microwave were still dirty. Cabinets had visible stains and dust, and glass surfaces were not fully cleaned. I have photo evidence for all of these issues.

I reported these problems and requested that he return to fix the work, as required by my landlord. I even asked for a simple follow-up (such as properly vacuuming the carpet), but he refused and claimed it was no longer his responsibility.

This is especially concerning because he initially stated there was a 100% satisfaction guarantee. However, when asked to rectify the issues, he did not honor this and stopped responding altogether.

I made multiple attempts to contact him, but received no proper response apart from refusal. Since then, he has completely ignored further communication.

Overall, this was a very disappointing experience. The service did not meet basic expectations for an end of lease clean, and the lack of accountability and communication made it worse.

I would not recommend this service.

Kevin made sure I was satisfied with the request and followed through what needs to be done. He did end of lease clean for us and couldn’t be more happier with his meticulous work. He is reasonable with the price and explained what will be covered in the package and no Additional Cost at the end unlike other cleaning services. Thank you Kevin! Show details ·  1

Very pushy when it comes to the Invoice. Before I even had the chance to inspect the house 1 day after it been done, I got asked to pay the invoice so many times. This is the message I sent after paying the invoice and I got no response back: “I have to add my feedback though. My sister has gone in and inspected the area and found that a lot of… Read more

surfaces have not been cleaned thoroughly or even not cleaned at all. Wall skirts were left on cleaned, cupboard shelves still left stained and the floor had marks. The job was unfortunately unsatisfactory.”