KickAss Products Online store
Verified732 reviews
KickAss Products was previously trading as Australian Direct until May 11th, 2022.
Hello everyone, I'd like to share my experience with Kickass. Well I've bought quite a number of items 4 AGM batteries, 1 being 5yrs old in my truck & going strong, 1 slim line AGM battery in My Sons 4x4, 2 AGM batteries 4 the caravan, now I'm trying my 1st lithium Battery in my 4x4, scary but go with the times. Also 3 Jump starter packs, so small… Read more
go under our front seats & have saved my partner 3times, myself on 4 occasions, sitting in my truck listening 2 music, oops but I have my jump pack so no problems. Now I can't think of the other things I've bought. In saying that I so love all the products, the shower tent i bought 4 my son, unreal, I kept the base 4 my shower tent. I'm nearly 60 & i love travelling, hook on the little jayco van & off we go. Kickass you have totally spoilt me/us. Next is 1 of your induction cook tops. Your products go above & beyond. Thank you for all those things we didn't think we needed but now can't live without & your prices are wonderful. To all the kickass family, have a good one & you all be safe. With kindness, Celia Fear xxx
Disappointing experience with KickAss Products. I purchased water pumps for a project, however due to delays in finalising the setup I wasn’t able to confirm suitability until recently. The pumps are completely unused, still boxed and in brand new condition. I contacted KickAss immediately once I realised they wouldn’t suit the application and… Read more
simply asked whether they would consider a return. They didn’t even offer a store credit or even a restocking fee arrangement like others in their industry would.
The response was a flat refusal because the purchase was outside their 30-day policy window, despite the products never being used.
I understand businesses need policies, but good customer service also requires a level of common sense and discretion, especially when the items are clearly resalable and the customer is acting reasonably.
Unfortunately this experience has left me in a position where I’m out of pocket and wouldn’t consider their products again.
KickAss KickCharge Swag 88 Portable Power Pack for Camping - 24,000mAh https://kickassproducts.com.au/products/kickass-kickcharge-24000mah-portable-power-bank-for-camping Does not charge IOS- Iphone. Very misleading information regarding outputs on the website (link above), it was between 1w and 2w output max no matter what cable we used. Apple… Read more
authentic, aftermarket, aftermarket fast charge. Would not accept back as faulty product when contacted online, wanted me to fill out warranty documents, ship it back to them, wait 2 weeks etc. Old mate online was very well versed in not accepting an faults, even when provided photos. I felt like he simply read a pre written document that summarized as we are great, its not our products that are bad it other companies issues. I mean of course Apple doesn't have technology equal to Kickass (insert eye roll)
I literally opened it and tried to get it to work for about an hour before concluding it was just a dud product. Drove to the store 45minutes away from work to return in person. Waited for approximately 45 minutes whilst they tested it on other phones, other speakers, other random USB C devices. Finally accepted that it did not work as advertised and said they would refund it. Refund arrived to account a week later.
Overall a terrible product, with extremely poor performance and shocking customer service. Australian owned and operated means nothing when it comes to not being a fair dinkum business. I would say the experience was about equal to a bad Facebook marketplace purchase. One star rating is generous
Reviews with attachments
The worst experience with customer service and returns, will never buy another product from them again. Returning a grill that is unsafe as it does not get to temperature. item was returned still no refund. support do not reply.
Rubbish product The mist sometimes it works don't waste your money
- +3
Outstanding service and even better products, I have a lot of kickass gear and will continue to use it for years to come.
Bought the 1200 watt power station. The inlet AC charger does not work. Customer service/warranty department directed me to use a multimeter on my 240volt outlet?? Very unsafe practice for someone who's not a electrician. Then advise to replace the fuse at my own expense. Still not working, it's been 5 days now with multiple emails and no response. Really poor admin/service/warranty claim department.
Don't buy there products – Brought there new portable air-conditioner what a joke had to wait almost a month to recieve it and it doesn't even work . Spoke to the head office in Brisbane and all I got was how sorry they are . Have to send it back to them for warranty claim so another month of waiting it looks like .. don't buy there product warranty is a joke and so is quality control
- +1
I’ve been running the 3000W inverter along with two 40A MPPT controllers in my van setup, and I’m really impressed with how well everything works together. I’ve got two 500W panels going into one MPPT and two 400W panels into the other, both linked via Cat5, charging a 600Ah battery system. The setup has been solid and performs exactly as I need… Read more
it to.
The inverter handles load without any issues, and the MPPTs have been consistent and reliable, even with varying solar input. It’s a flexible system and gives me confidence I’m getting the most out of my panels.
What really stands out though is the support. I’ve had to call a couple of times to better understand parts of the system, and every time the team has been patient, easy to talk to, and genuinely helpful. They never rush you and take the time to explain things clearly, which makes a big difference.
The whole 12V and solar space can get confusing quickly with all the different variables, so having a company you can call and actually speak to someone knowledgeable without long wait times is a huge plus.
Overall, great products backed by excellent service. Highly recommended.
They are selling 12V 1500A jump starter packs that you can’t use until you charge them according to the operators manual. But they don’t supply or stock the charger you need and tell me I need to buy my own somewhere else. I feel ripped off.
KICKASS FAST CHARGING 100W USB-C/A CAR CHARGER works fantastic bought 2 for my wife and myself a must for anybody who wants a great charger
I purchased the 3 in 1 sandwich maker. Extremely happy with my purchase and communication with the KickAss team. Thank you
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Amazing to deal with; you get what you pay for. The website is easy to navigate, and postage is super quick. A++
Great service, prompt replies for technical support, purchase process is streamlined and their products are fantastic. Highly recommend KickAss Australia.
Such a waste of money the Induction plate is. Packaging looked good, but it burnt the bottom of my beautiful induction stainless steel expensive pans with the silicone mat under on low heat on one side and its tainted the steel. It also happened on my precious dogs Stainless induction pan that ive been using for 10years. Not happy. KickAss had a… Read more
p*ss poor reply to my concerns which makes me event more annoyed. They dont give 2 hoots that theyre product isnt up to scratch. Your true colours will shine through. Its one thing not to be happy with product, its another to receive an unempathetic response from company. The refund isnt as important as the response and you failed. In the photo you will see meat isnt even cooked, thats how dog likes it so it was cooked on very low heat - the milk setting, because its to just warm the meat not cook it... look how it burnt the bottom. the burn wont come out of pan now .
Furthemore, I also concur with others dissappointed with product that it has insistent error messages which prevented it from working, i had another pot that worked on home induction and wouldnt work on this.
Latest follow-ups
Had a warranty issue with kickass 95 litre fridge contacted kickass who were extremely prompt and helpful .Fridge was over 3years old but they were still able to resolve my issue. I don’t usually do reviews but they completely deserve all my thanks Cheers Terry
Follow-up · My issue was a the digital display started to fade in and out to the point that it was unreadable .The fridge still worked fine just couldn’t read or adjust the temperature.Contacted kickass and within a short amount of time had sent me a brand new display which was relatively easy to change over (plug and play) all at absolutely no cost to me. I… Read more
I had problems with using my 2000w inverter to run a Nespresso pod machine. Even tough it is out of warranty Dee chased up the details, gave useful suggestions and stuck with me till we resolved it (batteries )
Follow-up · I had a 2000w inverter and the batteries were 2 1/2 years old. Last thing I would have thought of was batteries but after buying some new ones I had coffee everyday.
I was highly delighted with my battery fan, it met all my expectations as it does everything it advertises it will do, is neat, efficient and easy to assemble. The company are also very efficient and friendly.
Follow-up · The fan is efficient because it is small but still works well & is sufficient for outdoor cooling for 1 to 2 people. Mine is permanently on my patio so I don’t pack it but it is compact and easily assembled. I would imagine it depends on how long the fan is running and on which speed to determine how long the battery will last. I use my fan for… Read more
Positive reviews
I had an issue with a 600 Watt BBQ purchased on line with the non stick surface coming off. I lodged a warranty claim and the process couldn’t have been easier and the service was excellent. Very happy with the speed in which this was dealt with and result of having the BBQ plate replaced with no hassle.
I got my first KickAss products in 2019 and have purchased various items over the years. All quality products and great professional staff when I've needed more information. Highly recommend KickAss, thankyou.
Great options when it comes to choices and even better pricing. Amazing tech support with a 12V phone consult. Could have spent more elsewhere for less technical, so thanks Kickass for the savings and advice.
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Negative reviews
I have had 2 of these - both failed, I was asked to return the replacement, and they stated it had water damage - the item never left my shed. when I asked for evidence of damaged them become aggressive and refused to provide evidence. I also asked to have the item sent to another electrical contractor for a 2nd opinion (at my expense) they… Read more
refused. now they refuse to respond to any form of correspondence - do not ever buy from these guys, they provide no support.
Poor business practices when leaving reviews, negative reviews not posted on their site once left, I left a review on a product that's packed it in just out of the limited warranty they offer, that review hasn't made the list of public viewing because clearly, that may impact their sales, however this is dodgy business practices, if they dont… Read more
want negative reviews, dont sell garbage products. This was on the duel zone temperature monitor system, I also have 1 other product of theirs which im not impressed with either. This is my last product ill buy from them especially if they hide honest reviews of their products.
Purchased a DcDc charger 25amp extended the output connection and caused extreme heat at the unit! Purchased a second dcdc charger and now it doesn’t even charge my auxiliary battery with all the lights working as it should, now it’s constantly saying it’s charging with the ignition wire connected and the green light showing alternator working as… Read more
it should! Flashing when vehicle is off and solid when vehicle is running! But charging light constantly flashes and it’s not charging my battery! It’s a bloody shocking product and spent money on purchasing two when I should have invested in a better product!
Recent reviews
Kickass products, literally! Got several camping gadgets and they do deliver as advertised. Received a minor fault on a product, Hayden and the team sorted it all out with no fuss and received the replacement with plenty of time before the Easter long weekend. We highly recommend them and their products.
Unfortunately I had a product that stopped functioning. I used their online service to upload a video, and within 1-2 business days a replacement was offered. I was also informed they had a new model which I used the credit to buy. It was really easy and the first time I have ever had to claim under warranty with them. Been buying their products for about 5 years, will keep buying from them.
Had nothing but great experience with kickass gear, ordered some led strips for a canopy build which one of was damaged in transit. 6pm on a Friday I had a reply with in 5 minutes and the issues resolved in no more then 15 mins later. Can not commend these guys enough, as I've seen nothing but quality in all their products. To top this off having… Read more
understanding and reasonable customer service who want to help and provide options.
I recommend kickass to anyone who wants hasale free camping and genuinely top tier support.
I ordered a fan online as all other kickAss gear I have purchased have performed flawlessly, the fan had a problem when it arrived so I filled in a warranty form and had a resolution before the day was out with a replacement unit being shipped the same day. Fabulous service and great support of their product.
Have bought lots of KickAss gear over the years, really great products. Affordable and high quality. I have their 2400 power station in my GWM tank, everything I need when the family goes camping.
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