Kid Stuff Online store

Ordered about 14 items both on sale and full price. After 10 days received email to advise that none of the 10 sale items were available only the 4 full price. Another 6 days to receive my refund and 6ish days to receive parcel. Annoying things is some of the ordered sale items are still showing as available to order on line. Are they using sale… Read more

items to lure customers and get their money to hold 2-3 weeks? I feel that I have been conned and will never order again.

I am extremely frustrated with this experience! I placed an order 12 days ago for 22 items, and after waiting so long, I still hadn’t received any update. Suddenly, I get a refund for everything except two items, one of which is a $20 doll romper. The problem? The doll that the romper was for was refunded too! Why would I want a doll romper… Read more

without the doll?! To make matters worse, they haven’t refunded an additional $24, which I assume is for the shipping on the two remaining items. Absolutely infuriating and unacceptable! Would never shop here again.

Awful, like really awful, online customer service. I ordered an item, and noticed it hadn’t shipped and I hadn’t received any emails other than a confirmation email. At the 10 day mark, since I ordered it, I decided to reach out to Kidstuff only to receive a response back stating they didn’t have the item that I ordered in stock. I was shocked… Read more

that they hadn’t informed me of this. I had paid for this item and received a confirmation email. I don’t recommend ordering from their online store. In store however is great!

Ordered from kidstuff twice recently and both times my order was cancelled due to lack of stock. The items were for my daughter’s Easter present. Avoid at all costs!

Beyond terrible – Terrible. Goods paid for not available, delivered a cheaper irrelevant item after long time frame. Close to zero communication until I threatened to contact ACCC, whereby I received full refund of item within hours. Emails ignored. Have since realised this is standard conduct for this company. Very sad. Avoid them at all costs. I will never… Read more

shop with them again online or store front. As stated in other reviews I would have given zero stars if possible.

Don’t shop here – My Mum ordered my child’s Christmas present on the 27th November 2024. She received a call after Christmas, a month after ordering, saying it would be dispatched in about 2 weeks. She requested a refund on the 17 Jan and 2025 as it had not yet been dispatched and has now just received confirmation of a refund on the 24 Jan 2025.

No service from Kidstuff Online – Ebony in Newtown store is far too good for this company. She was the only person who actually attended to my enquiry about an online order. One previous phone call which resulted in no assistsnce whatsoever and multiple online contacts that did not even result in the courtesy of a reply caused great disappointment. Ebony was proactive in finding… Read more

a solution to at least finally get the product that had been ordered and paid for. I am a long time customer in store at Brighton and Chadstone but this was my first time using the online service or rather the online no service. Disgraceful experience and I will not be giving one more cent to this company. Hopefully they are concerned about their overall 90% negative rating from customers. I note they also have a negative rating from employees but do hope they value exceptional staff like Ebony.

Left my whole family disappointed on Christmas – I ordered a heap from Kidstuff on Black Friday and I still don’t have a large portion of the order. I have emailed and submitted online queries and no one has come back to me. Made for a very sad Christmas. Order # 251339. Am desperate for a response. My son’s birthday is coming up - at the very least I’d like to be able to have the items to use as gifts.

Terrible avoid this company – Don’t expect your product to arrive. Over 5 weeks no update given no product received. When customer service contacted I was informed my item was on shipping list but they can’t provide any estimate on delivery????

Child’s gift didn’t arrive. Do not shop here! – Ordered a doll for my 3 yo granddaughters Christmas present on 10 December 24. Here it is January 4th and it still hasn’t arrived. 3 emails and no response. I will never buy from this retailer again. Looking at the reviews it’s a wonder they are still in business! Save your money peeps and shop elsewhere!

Disgusting customer service – If I could give a NO star rating I Absolutely would I ordered my 3 yo grandsons Christmas toys on 23.11.24 online, as I live in Perth and there are no KS stores in WA. I emailed KS on 10.12 to request an update as the online tracking system stated no order could be found. I received a generic response saying that KS is very busy atm. I sent… Read more

another email on 18.12 with a response advising my delivery should arrive in 48 hours…….Nope! Another email sent and then I received 1 out of 4 items ordered, on 23.12 I then sent an online complaint on 24.12 and another email requesting a call on 31.12 with absolutely No response to any correspondence!!! I am furious, frustrated and annoyed. My grandson keeps asking when the silly lost box of toys is coming from Santa!! I had to go out and spend more money to purchase a ‘back up’ gift for him to open on Christmas Day Very disappointing

So very disappointed – Purchased online 1st week of December, Free Play Kids Strike Zone Soccer Net, and Santa sent this to a different address in a different state. OMG! The postal and billing addresses on the original order were the same, noted on the order twice and yet, this was still delivered to a completely different address. Still waiting for my refund! Extremely disappointed with the service.

Terrible company – Terrible! I ordered one product for Christmas on the 26th November. I’m still waiting on this product on the 29th December. I’ve sent emails and they always say it’s coming. Worst company!

Wish I could give 0 stars! – Congrats on ruining Christmas for so many families. Made an order 1 month before Christmas in the Black Friday sales and the presents turned up today (27th December) despite multiple emails firstly to get an update and then to request cancellation when I realised they were never going to deliver in time for Christmas. No communication at all.… Read more

Disgusting customer service and after years of being a loyal customer I will never order online or instore from Kidstuff ever again.

One month to deliver an incomplete order – Ordered 24th of November, it’s now 23rd of December - a delivery has FINALLY arrived and it is missing half my order. Online status is delivery complete. Can’t get on to customer care. Items were advertised as in stock. Not good enough. Have missed Christmas deadline.

Disgraceful! – Disgraceful! Ordered 26 November, 2 phone calls in Dec - promised delivery before Xmas, 2 follow-up emails - no response, phone call 2 days before Christmas they finally admitted that they weren't going to delivery before Christmas.... no gifts for the children, but they are very sorry...... Never again! PS How about some proactive customer… Read more

service and let us know you can't deliver - at what point were they going to let us know we didn't have presents for the kids??? after Christmas???

Do not buy from these stores – Same as everyone else. Ordered in Black Friday sale 1/12 and it’s now 2 days until Christmas and the goods haven’t arrived. No response to any of my emails, can’t get through on the phone. A lady at one of their stores said they had no catalogue stock when the sale started. Sounds like bait advertising to me - ACCC should investigate this company.… Read more

The website said my order was in stock or I wouldn’t have ordered it. It obviously wasn’t. And I wouldn’t even mind if they communicated when it wasn’t in stock and gave me the option to cancel. Now I’m left with buying everything twice which I really can’t afford and then return everything from the delivery when it arrives. All while missing the sale so spending more than I would have. I also have to work until Christmas Eve so not sure how I’m even going to do that. The beauty of ordering early is putting some real thought into gifts and giving what the kids will love. Now I’m left with grabbing any crap off the shelves - not really the spirit of Christmas. Anyway, I can’t tell you how disappointed & stressed I am. I will never order from this place again and when these toy shops shut due to terrible service they will blame the Big Boxes but they should only blame themselves.

Never again – Shocking customer service and support. Tried to be organised for Christmas and placed an order on 1st December. No communication and no replies to emails when trying to follow up. Phone line always engaged and no answering service. Very poor. Finally got in touch on the 18/12 and was told order may be in last delivery and someone would call me… Read more

next day to confirm. No one did. Called myself and no update. Called again 20/12 and order is still in warehouse and won’t be delivered prior to Christmas!!! Have a very disappointed 5yr old now as cannot find replacement anywhere in VIC.

Completely unacceptable and very poor business processes. No communication and impossible to contact. Will Never purchase here again as it was a horrible experience.

Online terrible, store great – I am in the same boat as others and unable to get onto the online people. The reason this is not one star is because I contacted my local store at Erina, they sourced what they could, put it aside for me, honoured the original price and organised prompt refund all within a two hour block. Anyone in this boat I suggest does the same - they don’t have everything but at least you don’t have to nothing

Online ordering unacceptable, no communication, awaiting 12 items after 17 days, do not shop there – Ordered and paid for $300+ worth of toys Dec 2nd, 13 items for multiple children. No communication after 10 days, called and spoke with someone who knew nothing and provided no information, no response from Kidstuff to two emails. No tracking number ever issued, received one item yesterday with a tracking number, Kidstuff order status in my email… Read more

now states delivery is complete! No answer to calling number on the website. I've lodged a lost parcel report with AusPost but reading the other reviews on this site it is clearly a major problem with totally incompetent/ dishonest retailer Kidstuff. Truly disgraceful. I have shopped at kidstuff for decades and will never do so again. Xmas almost here, no toys for presents.

Scam! – Company is a scam. Allows you to pay for goods but never sends anything. No tracking updates or anything for over 4 weeks. Save your money and spend it else where. Kids stuff is a scam and no one works there.

Do not shop here – I placed three orders, one I got told was resent to sender, the other two order over 1 month ago.! Also have no christmas present to give for Xmas! Managed to get two orders refunded. One order I rang and they said it should be here this week and haven’t received anything! Contact details Kidstuff Customer Care : online@kidstuff.com.au Ph: 1300 57 88 33

DO NOT ORDER from Kidstuff - Fraudulent Business – This business is a fraudulent business that preys on people, particularly the vulnerable. Kidstuff will gladly offer a sale, such as Black Friday, and take your money with absolutely zero intentions to fulfil your order without any semblance of customer service or professionalism. These frauds will then make it exceedingly difficult to contact… Read more

them by any means, leaving you with very little avenues for recourse or resolution.

If you are lucky enough to have your phone call answered, you will be directly lied to buy staff who will blatantly and falsely claim things like "we guarantee you will get your order before Christmas" or "we guarantee you will have a tracking number within 48 hours".

Make no mistakes, this is not a case of a business being unable to meet the demands of their customers, this is an intentional ploy to generate revenue through misleading tactics and false sales, knowing that a percentage of customers will be unable to dispute or follow up on their orders through busy times.

The real victims here are the customers who have families they are trying to purchase for, but perhaps don't have the specific skillset, time, or determination to actively seek a resolution or response - as the abhorrent Kidstuff team will simply not do anything proactively.

The percentage of customers who order but take perhaps a month or more to finally resolve their issues will in the meantime have their money taken by Kidstuff, which in turn is revenue used to accrue interest with the banks, pay their own bills, or simply profit off their false business model.

The call centre staff are all travelling or student visa workers, who are probably just trying to earn a living themselves, but it is their direct lying and unwillingness to honestly assist that makes them equally as pathetic as the administration of this organisation.

For any people out there who need to call Kidstuff, the best number is: 1300578833

You may have to keep calling on repeat, your best chance of getting an answer is 9:05am.

Every single person involved in this organisation should be ashamed of themselves as they have no issues lying to customers to make their own day easier. It's handballing the responsibility to someone else and endeavouring to have no accountability for the impact Kidstuff is having on everyday customers.

Christmas is a time of giving, loving, and being kind - yet these employees are being anything but. They are deceptive, they are disingenuous, and they will not help you.

Your best possible result is to be firm and seek an immediate refund.

Do not EVER purchase from Kidstuff.

To all stressed, overworked, and worried people out there - I feel sorry for you and hope you are able to take control of your situation by getting an immediate refund.

Disgraceful – My order from the 3rd December has not been shipped, I will have a 3 year old with no present to give him !!! Order number 275548, I live in the country no toy shop, if I do not receive this parcel before Xmas I am going to ASIC and department of fair trading, you as a company are disgraceful. My first order had items missing and items you could… Read more

not fulfill, it took 4 weeks to get here. I want to know how you can still operate in Australia when you do this to people.

Frustratingly Absent Customer Support – Shipping label created. No update for several weeks despite several requests through their online form (with no receipt confirmation, ticket number, or acknowledgement email, so I'm not sure it actually goes anywhere), and no response when directly emailing. I know that businesses get swamped and sometimes things fall through cracks. I don't care… Read more

if I don't get it by Christmas, I just need to know if I have to source another present somewhere else with enough time to do so. Zero communication is unacceptable and I'm unlikely to shop here again. They're still sending marketing emails about the very product that they've already failed to send me. A bold strategy...

Nothing to show for my $150 – Ordered 17 November, tracking provided 27 November and no further update to tracking since then and it's now 16 December. Just reading and I see that a lot of people have had the same experience. UPDATE - I did get a refund once I finally got through on the phone.

Avoid this company at all costs. Customer service and order fulfilment don’t exist – Like a lot of other recent reviews, Kid Stuff has been less than desirable to purchase through. The order was placed on the 17th of November with 0 updates since then. Multiple emails over the course of weeks with no response and a tracking number that was generated but not submitted into the Australia post system, I tracked down a phone number… Read more

to be told that there was a system glitch and orders were marked as sent when they hadn’t been etc. but there was no word of this to the customers, even a generic email to all customers would have sufficed. Giving them benefit of the doubt, I agreed to a refund and to reorder my products with the assurance that the order would be marked as a priority and shipped out ASAP. That was a week ago and again there has been no updates. I have reached out to again have no replies. I have escalated this to PayPal. This is a pitiful excuse for a company as I can guarantee A LOT of parents have made purchases for Christmas presents that they most likely will not get and also do not have time (or finances) to purchase elsewhere in time for Christmas. Well done for ruining everyone’s holidays.